Neilson Beachclubs 2013 - Travel Club Elite

2. Children do not count towards group bookings.
3. The group must book exactly the same holiday at the
same time. We may allow large groups to travel from
different airports but only on application.
4. The amount of group discount will be dependent on the
number of full paying adults travelling, and will be
calculated on the final number of passengers travelling.
Cancellation of group numbers may result in the loss of
group discount. The discount is per group booking and
applies only to the basic holiday cost.
5. Group offers are not available on any holidays that
include scheduled flights.
6. All passengers must pay the deposit. A Group option
can be held on brochured holidays for 7 days while
deposits are collected, however this is dependent on
availability.
7. All passengers’ names must be supplied 10 weeks
before departure or at the time of booking (with
deposits). Subsequent name changes will incur an
amendment fee. When supplying passengers’ names,
you must at the same time also confirm your rooming
list - by this we mean who is to share a room with who.
If you fail to do so, we will allocate rooms and cannot
accept any liability if these arrangements do not meet
with your approval.
8. Names may be required immediately at time of
booking on some departure dates or destinations.
9. Any person who acts as the leader of a group (whether
or not they travel on the holiday), shall be the ‘lead
name’ with all the usual responsibilities associated with
that role as set out in our booking conditions. In
addition, the group leader shall be responsible for
confirming all travelling passenger details to either the
Travel Agent (when booking through an ABTA member
agent) or directly to our Reservations department. They
will be responsible for paying all sums that are payable
in respect of the booking as a whole (including any
amendment/cancellation charges), and for passing on
accurately and in full to travelling passengers any and
all information issued by the Travel Agent or us,
including but not limited to passing on copies of our
confirmation invoices and a copy of our booking
conditions.
Special Arrangements for Groups
Groups requiring special arrangements relating to flights
(extra baggage, equipment etc), or in resort (extra room
hire etc) must be aware that any special arrangements are
subject to availability and may incur an extra charge.
What to Bring
Yacht and Dinghy Sailors
Sailing gloves - comfort and protection for ‘office hands’.
Light, waterproof spray tops to protect sailors from the
chilling effect of spray in strong winds. Beach slippers,
deck shoes or wet suit boots provide more comfortable
sailing. Wetsuits for early or late season.
Windsurfers
We provide a good selection of harnesses although you
may prefer to bring your own. Windsurfers should bring a
wetsuit for early or late season. Expert windsurfers
maybe more comfortable with summer wetsuits to
protect them from wind chill throughout the season or a
rash vest to keep the sun off. Surf shoes help offset the
effects of sun oils on the boards and help to avoid
stubbed toes.
Waterskiers and Wakeboarders
We provide a limited range of wetsuits to wear whilst
waterskiing or wakeboarding. There is a range of ski and
board sizes and styles to choose from but if you have
personal favourites, please feel free to bring them with
you (please check with your airline for carriage
arrangements).
Mountain Bikers
We supply helmets and gloves, but bring your own if you
prefer. Bring trainers or other sports footwear. Padded
Lycra shorts – a good investment for comfortable cycling!
Bum bag – a useful addition. If you are planning on
bringing your own bike please check with your airline for
carriage arrangements.
Tennis
We provide a range of rackets and balls, but feel free to
bring your own if you prefer.
Divers
If you don’t wish to bring your own equipment it can be
hired at time of booking. Tanks and weights are always
provided free of charge.
General
You won’t need many clothes on our holidays! Just plenty
of swimwear, casual holiday clothes and a sweater for the
evenings. Evening dress is informal.
Storage space is often limited, so travel light. Those on
yacht holidays have even less storage space and should
pack everything into soft holdalls.
A small soft rucksack or cool bag is extremely useful for
carrying picnics, towels and spare clothes. Bring warm
clothes in May and early June and after mid-September if
travelling to our Mediterranean resorts.
Before you travel
Health Precautions
Health facilities, hygiene and disease risks vary
worldwide. You should take health advice about your
specific needs as early as possible. Sources of
information include the following websites: fco.gov.uk,
www.hpa.org.uk and www.nathnac.org, your General
Practitioner or a specialist clinic.
Whilst many Western European and North American
destinations currently have no compulsory inoculation
requirements, advice about destinations can change.
Customers travelling to worldwide destinations are
recommended to seek advice from the sources
mentioned above and, where recommended, obtain
vaccinations or tablets for protection.
If you are visiting a European Union (EU) country you
should obtain a European Health Insurance Card (EHIC)
and take it with you when you travel. The EHIC can be
obtained free of charge by completing an application form
available from main Post Offices and from
www.dh.gov.uk/travellers. Please note, the EHIC is in
addition to Travel Insurance, not instead of it.
Travel Advice
The Foreign and Commonwealth Travel Advice Unit issues
and frequently updates advice for those travelling outside
the UK. The advice includes general warnings and specific
information for the benefit of travellers. Ask your travel
agent for details of any current advice for the country or
countries which you plan to visit when you book your
holiday. You are also advised to check this information
before you go by accessing the latest Travel Advice on
www.fco.gov.uk, alternatively e-mail
traveladvicepublicenquiries @fco.gov.uk or telephone the
Foreign Office Travel Advice Unit on 0845 850 2829.
Travellers with reduced mobility or disability
Overseas Accommodation and Overseas Transport
Arrangements
The majority of overseas accommodation, overseas
transport (including transfers) and other holiday services
provided overseas are not equipped to cater for the needs
of many disabled holidaymakers. Furthermore the natural
terrain and the layout of some resorts can sometimes
make life difficult for wheelchair users. It is therefore
important, if you have any disability, that the appropriate
enquiries are made about the suitability of particular
accommodation, resorts, transport and services, and that
you are fully satisfied you have made the correct choice
before you book and confirm your holiday. Please note: if
special arrangements need to be made for you an extra
charge may have to be levied, this may be the case either
before you go or when you arrive in resort. We cannot be
held responsible if you fail to tell us about special
needs/requirements that will affect your holiday
experience and this means we will not compensate you.
For customers who require support or advice prior to
booking, please contact our Special Assistance Team who
will contact our suppliers for further information.
Simply call our Special Assistance Team on 0800 107
3409. (This is a dedicated number for special assistance
enquiries and we are unable to transfer calls to other
departments).
At the Airport and Onboard Your Flight
If you have a disability, reduced mobility or special need
that you require assistance with, either at the airport or
onboard the aircraft please let us know as soon as
possible. We would like to know if you have a preexisting
medical condition or recent injury, so that we can answer
any questions and ensure there are no concerns about
your fitness to fly. Please speak to your travel agent or call
our Special Assistance Team on 0800 107 3409 and we
will pass details onto the relevant airline and airport. If you
do not request this in advance the airlines and airports
cannot guarantee that this service will be available, as
there is a limit on the number of passengers with reduced
mobility and the number of wheelchairs the airline is able
to assist on the day with no pre-notification.
Important Holiday Information
We recommend you contact us at the earliest
opportunity, we need information regarding your need for
assistance no later than 48 hours before departure, so we
can inform the responsible Managing Body at the
airport(s) and your airline. If your booking is made later,
the airport/airline will make all reasonable efforts to
provide the service required but cannot guarantee that
this can be done successfully. Please let us know if you
need any assistance at the airport or onboard the flight,
such as, if you use a wheelchair, if you are visually
impaired or require use of oxygen. Also, please note that
if you are not self-reliant (capable of taking care of all your
physical needs independently in-flight), a carer must travel
with any passenger who does not meet the DFT
(Department for Transport) code of practice definition of
self-reliance. The carer must purchase a ticket at the same
time. You can find more information about travelling with a
disability or reduced mobility on our website:
www.thomascook.com. If you are flying with Thomas
Cook Airlines you can also refer to
www.thomascookairlines.co.uk. Alternatively please
discuss your requirements with your travel agent or
contact our Special Assistance Team direct on 0800 107
3409 and we will be pleased to help you. (This is a
dedicated number for special assistance enquiries and we
are unable to transfer calls to other departments).
Passports & Visas
(British Citizens)
The following information applies to British Citizen’s
holding a UK passport issued in the UK. Non-British
Citizen passport holders or British Citizens holding a UK
Passport issued abroad or holders of British Subject
Passports should contact the appropriate consulate or
embassy for clarification. Please note, both passport and
visa regulations can change and you should therefore
check with your travel agent or the relevant embassy well
in advance of travel. It can often take some time to obtain
a visa, so you are advised to apply in plenty of time.
Your responsibility: It is the responsibility of passengers to
ensure they have valid, acceptable passports and any
required visa or any other documentation for the travel
they are to undertake - you must be able to meet the
entry requirements for both your final destinations and
any stop-off points en-route. Passengers without the
correct documentation may be refused carriage by the
airline or entry into any country. Where entry is refused,
fines or other financial penalty will be imposed on or by
the airline and the passenger(s) concerned will be
required to immediately return to their country of
departure. Any passenger who travels without the
required passport/visa/other documentation is solely
responsible for and must immediately pay all fines,
surcharges, other financial penalty, costs (including the
cost of their immediate return flight) and any other sums
of any description which are incurred or imposed by the
airline or incurred by ourselves.
This will be the case regardless of whether the lack of
correct documentation is spotted at the departure airport.
We can accept no liability in this situation and no
compensation, expenses, refund or other sum will be
paid.
Validity: A valid passport is essential when you travel
abroad. Although your passport has been issued for 10
years (5 years for children) you should note that some
overseas countries have an immigration requirement for a
passport to remain valid for a minimum period after the
date of entry to that country (typically 6 months). If your
passport is in its final year of validity, you are advised to
check the requirements of the destination before you
make your final travel plans.
Names: At the time of booking please ensure you supply
your first name and surname, (as they appear on your
passport) as both of these must be stated on your flight
ticket. This will reduce confusion and delays at check-in. It
is anticipated that customers could face more queries and
delays as more countries introduce Advance Passenger
Information systems. You may not be able to travel and
insurance may be invalid if the name on your passport and
travel documents don’t match.
If, after booking a holiday but before travelling, any
member of your party changes their name, e.g. as a result
of getting married, we must be notified immediately so
that we can make the necessary changes to your holiday
documentation.
Children: are required to have their own passport.
Please note your own particular circumstances (which will
not be evident to us from your booking) may mean that a
visa is required for you or another member of your party.
We would strongly urge you therefore to contact the
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