Neilson Beachclubs 2013 - Travel Club Elite

First Edition | May – October 2013 

BEACHCLUBS 

WATERSPORTS 

TENNIS 

FITNESS 

BIKING 

SPA 

CHILDRENS CLUBS 

GREECE 

TURKEY

2 

Summer starts here... 

There’s something for everyone on a Neilson holiday, sailing in 

crystal clear water, biking in the hillsides and villages of Greece 

and Turkey, a friendly game of tennis as the sun sets, relaxing 

yoga classes in the early morning light or even rejuvenating 

massages and spa treatments, whatever you are looking for 

from your next holiday – we think we’ve got it covered. 

Added to the huge range of inclusive activities, we also provide 

superb childcare for babies to teens, so you can really make 

the most of your holiday time. 

We haven’t forgotten the importance of your dining experience, 

our wonderful chefs and hospitality team will go out of their 

way to ensure you always have a refreshing drink in hand and a 

choice of delicious local dishes for breakfast, lunch and dinner, 

eaten alfresco with the sea and sky an unbeatable backdrop. 

Whatever you want to do and wherever you go, our 

enthusiastic team will do whatever it takes to make sure you 

have a fantastic holiday and can relax as hard as you like. 

We look forward to seeing you at one of our resorts soon. 

Best wishes 

Pete & Pip Tyler 

Managing & Overseas Directors

What’s New 4 

Why Choose Neilson 6 

Exclusive Resorts…Just for you 8 

Relax in Style 10 

Platinum Package 10 

Superb Service 12 

A Taste of the Med 14 

Just for Adults 16 

Family Fun 18 

Dinghy Sailing & Windsurfing 20 

Watersports 22 

Mountain Biking 24 

Tennis 26 

Fitness 28 

Wellbeing and Neilson Spa 30 

Yacht Day Sail 32 

Stay and Sail 34 

Resort Guide 36 

Our Clubs 

Turkey 

Neilson Adakoy 38 

Neilson Teos 44 

Neilson Phokaia 50 

Neilson Seaside 56 

Greece 

Neilson Aeolian Village 62 

Neilson Anastasia 68 

Summer holiday savings 

❖ Book now and enjoy fantastic 

savings of up to £300 per adult 

❖ Our Nil flight supplements means 

you can fly from the most 

convenient airport to you for no 

extra charge 

❖ No inter-connecting room 

supplement 

❖ Take the kids for free next year with 

hundreds of FREE child places and 

FREE baby and toddler packs 

❖ Why not combine your next 

Beachclub holiday with a week on 

a yacht? We’ll even teach you to 

sail it for FREE when you book 

early 

❖ Treat yourself and save up to 20% 

on a range of upgrade packages 

including the popular Platinum 

Package 

❖ Guarantee prime time on the 

water, specialist kit and specialist 

tuition and save up to 40% when 

you book one of our Premium 

waterski, dinghy or windsurf 

packages 

❖ No single supplement – Going 

solo? No worries! We have a 

limited number of rooms with no 

single supplement at Neilson 

Seaside, Teos, Aeolian Village and 

Portomyrina Palace 

Neilson Portomyrina Palace 74 

Neilson Retreat 80 

Cosmos Beachclub 86 

All you need to know 

About our Activities 92 

Stay and Sail 104 

Our Hotels 106 

Finishing Touches & Platinum Package 107 

Children’s Clubs 108 

Important Holiday Information 112 

Holiday Insurance 118 

Booking Conditions 120 

How to Book 122 

Flight Information 123 

** All offers are valid until January 2013, are subject to availability and can be withdrawn at any time. Offers apply to selected departure dates, properties, flights, airports and room types. 

Offers cannot be combined and are for new bookings only. Free Learn to Sail offer is for 2 free places on the Flotilla Skipper course per booking. All offers are based on maximum occupancy 

of a room. Supplements and reductions will apply. 

3

4 

Neilson Seaside, Ortakent 

Neilson Portomyrina Palace, Lemnos Neilson Seaside, Ortakent

Look what’s new 

for 2013 

Stylish makeovers 

Hot on the heels of Neilson Seaside 

and Portomyrina Palace our long time 

favourite Neilson Retreat Beachclub 

has had a stylish refurbishment to 

match the unrivalled beauty of its 

location. The rooms, bar, kids clubs, 

tennis courts, restaurant and spa have 

all had top-notch treatment. 

Premium dinghy sailing 

Advanced dinghy sailors can enjoy 

access to a fleet of high performance 

craft from RS together with expert 

tuition at Neilson Phokaia from just 

£229 per person per week. 

Premium windsurfing 

Expert windsurfers can fine tune racing 

skills with GPS timing and expert race 

coaching at Neilson Seaside from just 

£69 per person per week. 

Swim coaching 

All of our Neilson Beachclubs are now 

offering swim coaching for adults and 

children. Coaching is available for 

beginner, intermediate and advanced 

swimmers looking to improve their 

technique. Swim coaching is available 

for a supplement and is bookable in 

resort. 

Road bikes 

Last year we introduced TREK road 

bikes to our centre in Sivota, they have 

proved to be so popular we have added 

road biking to Neilson Phokaia in Turkey. 

Book-a-bike 

If you are looking forward to spending 

most of your time on two wheels you can 

now book-a-bike at our best mountain 

biking resorts of Neilson Teos, Anastasia 

and Cosmos Beachclub. In each resort we 

will have a fleet of full suspension bikes 

of various sizes which you can reserve for 

a supplement. Or if road biking is your 

thing, you can reserve a carbon road bike 

in Neilson Phokaia and Neilson Retreat. 

See page 102 for more details. 

Triathlon training camps 

These fantastic training camps have 

proven so popular they have become a 

highlight of the year in the village with 

even the mayor of Sivota being involved. 

Due to demand we have decided to run 

3 camps this year. More details at 

www.neilson.co.uk/triathlon-training-camp 

New menus 

Throughout all our clubs where we offer 

‘club board’ we have refreshed our 

menus to offer fantastic selection of 

regional dishes from different areas of 

Greece and Turkey. 

More weekend getaways 

Guests travelling to the beautiful Neilson 

Adakoy will be happy to hear we have 

secured flights from London Gatwick, 

Luton, Birmingham and Manchester on 

a Saturday. 

5

Portomyrina Palace, Lemnos 

More reasons to 

choose Neilson 

The inclusive formula of our Beachclubs means that you 

can enjoy your holiday time without having to worry about 

your budget. All holidays include your flights, transfers 

and accommodation, together with a whole host of 

inclusive activities*. 

FREE watersports 

Including sailing, windsurfing, 

waterskiing, wakeboarding, stand up 

paddleboarding and kayaking. 

FREE sailing and windsurfing 

tuition 

Expert tuition from our passionate, 

experienced and friendly team is 

included in the price of your Neilson 

holiday. 

FREE waterskiing and 

wakeboarding 

Included free of charge in all of our 

Exclusive Neilson Beachclubs. 

FREE tennis coaching 

Perfect your forehand with free tuition 

from our team of tennis professionals in 

all of our Exclusive Neilson Beachclubs. 

FREE mountain biking 

With guiding and skills sessions from 

our expert guides. 

FREE fitness 

A fantastic range of classes including yoga, 

circuits, jogging, Zumba, Pilates and boot 

camp. 

World class equipment 

With tuition and coaching from highly 

qualified instructors. 

Luxury spa’s and wellbeing areas 

Relax and be pampered, choose from an 

extensive menu of treatments for everybody. 

Delicious healthy cuisine 

Enjoy our wonderful club board menus of 

daily breakfast, lunch and four evening meals 

each week. 

FREE children’s clubs 

Childcare for all children from the age of 2-17 

years (excluding Hot Shots) is included six 

days a week. 

FREE evening childcare 

We provide free evening care for 5-12 year 

olds three nights a week. Sleep clubs for 

children of 4 months-5 years available at a 

supplement. 

* Inclusive activities, childcare, facilities and dining options vary in Vassiliki – see relevant property page for details. 

7

Neilson Portomyrina Palace, Lemnos 

Neilson Adakoy, Adakoy Neilson Phokaia, Foca 

8

Neilson Retreat, Sivota 

Exclusive resorts 

just for you 

Enjoy stylish, modern accommodation in outstanding 

beachfront locations. Packed with inclusive activities, our 

award winning Beachclubs also have beautiful pools, 

relaxing spas or wellbeing areas and are situated on 

sun-drenched beaches. 

Exclusively Neilson... 

Our exclusive resorts are in stunning 

locations throughout Greece and Turkey. 

Each offers something slightly different 

to suit your holiday needs, but all 

provide the same high level of customer 

service, facilities, hospitality, fine food, 

inclusive activities and outstanding 

childcare. 

One of our centres offer a different 

focus, Vassiliki is a specialist windsurf 

and mountain biking resort, with kit 

levels and expert tuition to match. 

TripAdvisor 

TripAdvisor ratings 

are a great way to 

seek impartial views and opinions about 

our resorts. Each hotel page features our 

TripAdvisor rating and a quote from one 

of our customers so you can get a real 

insight into what our holidays are able to 

offer. We are also delighted to say that 

Neilson Portomyrina Palace in Lemnos 

was awarded a TripAdvisor ‘Travellers 

Choice’ award in 2012 and Neilson 

Adakoy, Aeolian Village, Phokaia and 

Teos are all recipients of a TripAdvisor 

‘Certificate of Excellence’ award. 

TripAdvisor Ratings are accurate as of 

September 2012. 

Neilson Ratings 

Ratings systems are universally used to 

give a guide to the overall quality of a 

property. As well as the official property 

ratings, we use our own rating system 

to classify our hand-picked properties 

which are compiled using the opinions 

of experienced Neilson employees in 

addition to a scoring-based system, 

taking into account facilities and 

standard of accommodation. 

Responsible Tourism 

We’re committed to responsible, 

sustainable business practices, and 

equally committed to giving you the 

information you need to choose a 

holiday that will be as good for the place 

you visit as it is for you. We were one of 

the first UK tour operators to have an 

environmental policy and have been 

caring about the places you love to visit 

for years. We are proud to support The 

Travel Foundation, Travelife and The 

Green Blue – organisations working hard 

to meet these goals. For further 

information on our Responsible 

Business Policy and other initiatives 

currently being undertaken please visit 

www.neilson.co.uk/green-travel 

9

Neilson Portomyrina Palace, Lemnos Neilson Phokaia, Foca Neilson Adakoy, Adakoy 

10

Relax in 

comfort and style 

Our resorts are perfect for our unique style of holiday, as 

well as being perfectly located, we ensure that your 

comfort is taken care of and we specify high standards for 

all rooms and public areas. 

Upgrade your room 

You can upgrade to a Suite or Junior 

suite at all of our Beachclubs, ideal if you 

are looking for extra space or celebrating 

a special occasion. In addition Neilson 

Phokaia has a number of ‘Garden Villas’ 

with two bedrooms and a beautifully 

furnished living area leading to a private 

terrace. 

Keep your room longer 

Late checkout is available where the 

flight departs late in the afternoon or 

evening. It is available for a supplement 

of €30 or 75 Turkish Lira (approx £25) 

bookable and payable locally. 

Get connected 

Wi-Fi is available free of charge in all 

resorts from the reception. If you are 

travelling to Greece and would like to 

access Wi-Fi in your room, the bar and 

restaurant you can purchase a Wi-Fi card 

for 1 day (€10), 3 days (€30) or 7 days 

(€35). 

Finishing touches 

If you are looking to make your beach 

club holiday that bit more special then 

we have a range of pre-bookable 

upgrade packages available at all Neilson 

Beachclub properties. These holiday 

extras can be added to your booking 

before you travel, however book early as 

there is limited availability. 

❖ Platinum Package 

Perfect for anyone who appreciates a 

touch of luxury. The platinum package 

includes a whole host of treats such as 

pre-booked seats together on the flight, 

private taxi transfer, relaxing facial and 

credit behind the bar. 

The Platinum package starts from £139 

per person. 

❖ Gold Package 

The Gold Package contains most elements 

of the Platinum Package but does not 

include a return taxi transfer. Priced from 

£135 per person. 

❖ Silver Package 

If you are only interested in the food and 

drink elements of the Platinum Package 

then this is for you. Priced from £55 per 

person. 

❖ Bronze Package 

This package is ideal for a relaxation option 

and includes a spa therapy, beach towels, 

a bag of laundry plus bathrobe and 

slippers. Priced from £45 per person. 

❖ Essentials Pack 

Pre-book your seats on the airplane and 

secure a late check out on your last day. 

Priced from £30 per person. 

For more information on any of these 

upgrades see page 107 

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12 

Neilson Seaside Resort, hotel bar

Meet 

Great 

the 

for... 

Neilson team 

As anyone who’s experienced a Neilson holiday will tell 

you, it’s our staff that make your holiday so special. Our 

managers, activity staff, chefs, waiters and nannies all 

work hard to ensure you have a fantastic holiday. 

Working together 

One thing is for sure – from the moment 

you contact us to book your holiday, to 

waving farewell at the airport, you’ll find 

we’re all working together to make your 

holiday perfect. 

Passionate and friendly 

Our staff are a unique bunch whose 

smile is biggest when they see people 

like you discovering a new activity or 

skill. That’s not just their job, that’s what 

they love. Hand-picked, our expert team 

are living the life they love and we think 

it really shows, not only in all that they 

do on a boat, in the saddle or making 

sure your glass is always full, but also in 

their attitude and approach to help you 

live your holiday dream. 

Local expertise 

You won’t just be meeting British 

members of the Neilson team, as part of 

our commitment to sustainable tourism; 

we employ local people wherever 

possible to work alongside our UK staff. 

The best service 

Our passion for all activities means we 

want you to have the best holiday ever. 

Just call our team of sailors, 

windsurfers, wakeboarders and 

sunbathers here in Brighton for any help 

you need as you plan your holiday - they 

have an enormous wealth of knowledge 

about all of our resorts and love our 

activities as much as you do. 

Your views are essential 

Every year we ask you for some honest 

and frank feedback on your holiday 

experience and our team, it’s the only 

way we can make it better than it is 

already. The feedback we receive 

continues to be impressive: 

You gave our activity staff an impressive 

rating of 92% which means that the 

majority of you thought they were 

excellent or very good, while our 

childcare team scored an equally 

fantastic 91%. 

(Customers ratings from May-August 

2012) 

13

Enjoy a taste 

of the Med 

One of the most enjoyable aspects of your holiday is 

alfresco dining, with the sea, beach and gardens providing 

a stunning backdrop to your dining experience. 

Club Board 

Our exclusive Neilson Beachclubs in 

Greece and Turkey offer meals on a 

‘Club Board’ basis with the option to 

upgrade to Full Board. Club Board 

consists of buffet-style daily breakfast, 

daily lunch and four evening meals each 

week. On non-inclusive evenings, you 

are free to explore the local restaurants 

or you may prefer to stay at the club and 

enjoy a bar snack or bistro evening at 

the hotel’s restaurant or bar. 

Full board 

Upgrade from ‘Club Board’ to Full Board 

from £60 per adult and £45 per child per 

week at all Neilson Beachclubs. On each 

of the upgrade evenings we include a 

bottle of house wine between 2, a 

3-course bistro menu, extensive buffet 

or delicious barbecue. Children aged 5 

years and under have high tea included 

every day as standard, therefore the full 

board supplement does not apply. 

Bed and breakfast 

If you want the freedom to explore local 

villages and experience the wonderful 

atmosphere and traditional dishes on 

offer in local tavernas or restaurants 

every night, the Cosmos Beachclub with 

its bed & breakfast arrangement gives 

you maximum flexibility. 

Adult dining 

Our clubs are able to offer a variety of 

seating arrangements from intimate 

tables for two to large tables great for 

groups and families. Wherever possible 

we also try to accommodate separate 

adult and child dining areas. 

Your opinion matters 

You rated the service provided by our 

restaurant staff a brilliant 90% and the 

quality of the inclusive breakfast, 

lunches and evening meals an 

impressive 84%. Roughly translated this 

means the majority of our guests think 

our hospitality team and inclusive 

menus are very good or excellent! 

15

Just for Adults... 

just for you 

Our Beachclub holidays are especially popular with 

singles, couples and friends travelling together. The 

combination of sports, activities and relaxation creates 

the perfect environment for socialising and meeting new 

like minded friends. 

Exclusively for adults - 

Neilson Anastasia Beachclub 

The Neilson Anastasia Beachclub in 

Greece is reserved exclusively for adults 

(18 years and over) during May, June 

and most of September, ensuring a 

harmonious child free getaway in an 

environment and atmosphere 

completely tailored to adults. 

Neilson Anastasia has the perfect 

ambience for our adult only retreat with 

a pool and bar area designed to enhance 

the sociable nature of the holiday and 

great views of the sailing area. 

Adult-only weeks 

We also have two Adult only weeks at 

the ever-popular Neilson Seaside 

Beachclub in Ortakent, Turkey. Again 

these weeks are reserved exclusively 

for all guests aged 18 years and over 

and are taking place on the 6th May and 

23rd September 2013. 

Adult dining 

Our clubs offer a variety of seating 

arrangements from intimate tables for 

two to large tables great for groups and 

wherever possible we also try to 

accommodate separate adult and child 

dining areas. 

Group size 

Departure dates 7-9 10-14 15-20 21+ 

5-21 May 15% 20% 25% call us 

9-25 June 10% 15% 20% call us 

30 June - 9 July 5% 10% 15% call us 

1-10 September 5% 10% 15% call us 

15-24 September 10% 15% 20% call us 

29 September - 15 October 15% 20% 25% call us 

% discounts quoted are the maximum possible saving, based on group size and may vary 

depending on accommodation and flight route. Please call us for an accurate quote. 

Terms and conditions apply to all group bookings. See page 136 for details. 

Great group discounts 

Sometimes, more is just more, and you 

want to get away with all your friends, 

everyone from the sailing club, the 

tennis club or maybe someone you met 

on holiday last year. If you can get a 

group of 7 adults or more together you 

could save up to 25%, depending on 

your departure date and choice of resort. 

No single supplement 

We have available a limited number of 

rooms with no single supplement at: 

Neilson Teos and Neilson Seaside This is 

subject to availability on certain dates; 

please call us to check 

availability. 

17

Great fun 

for families 

Sailing, windsurfing, speedboat rides, tennis... your 

children will never be bored on a Neilson holiday. 

You can just lie back, safe in the knowledge that your 

children are having the time of their lives. 

We make learning fun 

We aim for your children to not only 

have an action packed fun holiday but 

also to learn through play. So along with 

the traditional favourites and sporting 

activities, we encourage them to try 

something a little different, be it cooking 

local delicacies, or learning some of the 

native lingo and culture. 

Our clubs 

Our clubs run six days a week, are 

flexible so you can drop in and drop out 

as you wish and are free of charge for all 

children aged 2 to 17 years, excluding 

Hot Shots (where children can partake in 

the Youth Sailing Awards which is 

available for a supplement). We provide 

a wide variety of stimulating and 

exciting activities on and off the water, 

sailing, kayaking, nature walks, treasure 

trails, arts and crafts, pool games... the 

list goes on and on, enough to keep the 

most active children occupied 

throughout their entire holiday. 

Starfish 

4-23 months 

HS 

Hot Shots 

8-13 years 

Sea Urchins 

2-4 years 

Surf Squad 

12-14 years 

Surfbusters 

5-7 years 

Tag Team 

15-17 years 

Sharksters 

8-11 years 

See pages 108-111 and neilson.co.uk for more information 

on holidays for families and our outstanding children’s clubs. 

Evening care 

Our superb approach to childcare 

doesn’t stop when the sun goes down. 

We offer supervised evening activities 

for 5-17 year olds and what’s more it’s all 

included in the price, on certain 

evenings during the week we offer a 

three-hour babysitting service in our 

crèche for all children aged 4 months - 5 

years. This service is available at a 

supplement, subject to availability and 

bookable in resort. 

Free child places 

We have hundreds of free child places 

available in Neilson Phokaia, Teos, 

Adakoy and Retreat beachclubs during 

May, June, September and October. 

Places are limited and subject to availability. See page 112 for 

terms and conditions of free child places. 

Great child discounts 

If you miss out on one of our free child 

places, remember children aged 2-14 years 

on the date of return from holiday 

qualify for our great child prices of up to 

30% off the adult price. 

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20 

Neilson Teos

Neilson Adakoy 

Sailing and 

windsurfing 

Whatever your ability, the sense of freedom that comes 

from sailing and windsurfing is hard to beat, so step 

aboard and take advantage of over 35 years experience of 

teaching people to sail and windsurf. 

FREE courses and equipment 

World Class equipment and free tuition 

for all levels is available six days a week 

from friendly, qualified Royal Yachting 

Association (RYA) instructors who are 

only too happy to help. There is no need 

to book courses, clinics or equipment in 

advance, and there is plenty of kit to go 

round. 

Everybody welcome 

Beginners will find a friendly and fun 

environment to gain confidence, enjoy 

the experience and make great progress 

and we offer women only sailing and 

windsurfing sessions in all centres. 

Modern lightweight equipment and the 

very best instruction allows 

intermediates and experts to work on all 

aspects of sailing and windsurfing 

technique. 

Every day of your holiday you are free to 

enjoy sailing and windsurfing 

independently within our designated 

sailing areas, which stay open until the 

last person returns to the beach at the 

end of the day. 

Racing 

For some, racing is a highlight of the 

holiday, we run a series of races over 

the course of the week for sailors of all 

abilities, culminating in an exciting end 

of week regatta. 

Children 

Children in our free clubs can enjoy 

water-based fun, whilst youngsters who 

love to sail and windsurf can opt for our 

Hot Shots club. Please note that children 

must be 13 years or over before they 

can join the adult sailing programme. 

Make a splash with the experts 

All of our sailing and windsurfing centres 

are operated by us, with expert Neilson 

instructors and top of the range 

equipment, to ensure the best holiday 

experience possible. There is a range of 

conditions across our clubs, whilst we 

can never be sure of day-to-day wind 

and weather, our experience helps us 

recommend the best location for your 

interests. We hand pick equipment to 

ensure each location has a range of kit 

to reflect the local wind and weather. 

See pages 94-99 and 

www.neilson.co.uk/activities for more 

details. 

21

Cool down 

on the water 

In addition to sailing and windsurfing there is an extensive 

menu of different activities on offer throughout the day, 

simply book a slot for the activity of your choice and 

wander down to the beach where our friendly, expert staff 

will be waiting to help you get out on the water. 

Wakeboard and 

waterski for free 

All Exclusive Neilson 

Beachclubs have British 

Waterski ‘Approved Ski School’ status, 

ensuring optimum safety and superb 

tuition through all levels and an 

exhilarating experience for first timers 

and enthusiasts of all ages. With six 

hours of skiing each day, we aim to 

ensure that everybody who wants to ski 

or board gets at least two sessions per 

week with a maximum of one per day 

free of charge. Keen skiers and boarders 

should look to upgrade to our Premium 

waterski and wakeboard pack to ensure 

prime time on the water. 

FREE Stand up paddleboarding 

No experience is necessary and 

whether you are 7 or 70 years old, 

you could find yourself up and paddling 

on your very first lesson! 

Stand up Paddle Board (SUP) also 

provides the perfect whole body and 

core stability workout and is a great 

complement to all of our other activities. 

FREE Canoeing and kayaking 

All our Beachclubs have a selection of 

one and two seater kayaks for you to 

explore the nearby coastline with family 

and friends and at Neilson Adakoy and 

Retreat we have added canoeing to our 

range of taught activities. 

Scuba diving 

A free try dive is available 

in the pool at most of our 

resorts. If you wish to do 

more diving a whole range of 

pre-bookable PADI dive courses and dive 

trips for more experienced and qualified 

divers are available to pre-book through 

us. We recommend if any theory work is 

required you complete before your 

holiday so you can enjoy all our other 

activities to the full. 

Premium waterski and wakeboard 

Dedicated skiers and boarders can opt for 

our Premium Waterski and Wakeboard 

Pa ck a g e. 

Six days a week we guarantee you two 

15-minute sessions each day in addition to 

your standard free tours. 

This package is priced from £225 per 

person for six days and is available in 

Neilson Retreat, Seaside, Phokaia and 

Adakoy. 

See pages 100-101 for more details on the 

above activities. 

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More to Explore 

on two wheels 

Join in with a scenic ride to a nearby bay for an early morning 

swim and a Turkish coffee, or saddle up with our expert bike 

guides for an all-day mission to conquer Greek mountains. 

FREE bike guiding 

Biking for fitness 

There’s nothing like riding with the locals Road riding is a great way to build fitness 

to help you see the best trails a new and stamina and is perfect for use in 

destination has to offer. Our expert conjunction with our fitness programme, or 

guides know their locations intimately if you are training for a triathlon where we 

and are looking forward to showing you combine the rides with swim training and 

around. You can choose from up to three 

rides a day, picking the duration, terrain 

running with our fitness coaches. 

and level of difficulty that suits you. Book-a-bike 

We can also offer women-only guided 

rides (subject to demand) during the 

week. On all rides we supply all you need 

- helmets, gloves, spares and water 

bottles. 

If biking is a major part of your holiday, you 

may want to reserve a bike for your use 

throughout your holiday. We have a number 

of full suspension bikes available to reserve 

for a supplement in Neilson Teos, Neilson 

Anastasia and the Cosmos Beachclub. 

Independent riding 

When our bikes are not being used on 

guided rides, enjoy the freedom to 

explore independently. All we ask is that 

you don’t ride alone and that you’re back 

by the time requested by our staff. 

FREE skills sessions 

Tips and advice on off-road riding are 

offered by our guides helping you to 

improve your biking technique. Our 

guides will offer sessions to cover correct 

usage of gears, maintenance, standard 

and advanced riding skills. 

They can also offer tips and advice to help 

complete beginners get in the saddle. 

Road bikes 

We have a fleet of road bikes in Neilson 

Retreat and Phokaia, both centres also 

have a dedicated road bike guide and a 

programme of rides to make the most of 

the area. Really keen riders can also 

reserve one of a limited number of 

carbon road bikes for a small supplement. 

A typical day with our bike guides 

8am: Off-road Challenge – A great ride to 

push your fitness more suited to 

those with existing bike skills and a good 

level of fitness. 

11am: Basic Mountain Bike Skills – Learn 

skills whilst riding with our guides. 

5pm: Coffee Shop Cruise – A gentle ride 

for those looking to get out and about and 

see the local area. 

25

Game, set 

and match 

Whatever your ability or level of interest, group coaching 

sessions are included free of charge and our coaches 

ensure that you get the most from your time on court. 

FREE Tennis coaching 

At the beginning of the week, our tennis 

coach will assess your ability and 

establish what you would like to 

achieve, matching you with a group of a 

similar skill level. The coaching sessions 

will cover all aspects of the game and at 

the end of the week, we organise an 

informal tournament for all players. 

Free play 

At all of our centres there is often one 

court set aside with plenty of equipment 

for free play and friendly matches, so 

you can put into practice the skills learnt 

from our professional coaches. 

FREE Junior coaching 

All of our expert tennis coaches are 

trained to work with and teach children 

to play. Children from the age of 2 will 

be introduced to tennis within their 

clubs and older children will enjoy 

matches and skills tuition. 

For really keen young tennis players 

(8-14 years) we have introduced tennis 

coaching sessions. These will run in 

addition to those offered within the 

children’s clubs. The sessions are free of 

charge and run for one hour per day in all 

Neilson Beachclubs. 

One-to-one coaching 

Enthusiastic players keen to develop all 

aspects of their game or simply to 

perfect a certain technique will benefit 

from individual one-on-one coaching. 

Private coaching is available at all of our 

beachclubs for approx £30 per hour 

(payable in local currency). This is 

subject to availability, bookable and 

payable locally. 

A typical day on the courts 

8am - Advanced - Learn Volley 

techniques and drills to enable 

you to hit winners! 

9am - Free play 

10am - Intermediate – Learn and develop 

new techniques 

11am - Junior Tennis 

1pm - Free play 

3pm - Free play 

5pm - Beginners – Learn the basic strokes 

and the skills to hit winning shots 

6pm - Intermediates – Looking at serves 

and spins 

7pm - Social Tennis - unwind on 

the courts 

27

Get fit 

and have fun 

Whether you choose to chill out with a relaxing stretch 

class or push your body to the limit there is something for 

everyone and classes are for all levels and abilities. 

Daily activities 

Every day the fitness programme will 

typically include early morning yoga 

classes, Pilates, Aqua Aerobics sessions 

in the pool and an evening stretch and 

relaxation class. In addition there will be 

conditioning classes, which aim to tone 

and strengthen problem areas and 

improve core strength either with Fitball 

or matt-based exercises. 

For those of you that want to work hard 

and sweat there will be daily sessions 

such as Zumba, bootcamp, aerobics and 

circuit training. We have also designed a 

number of fitness classes to 

complement tennis and biking. 

Your fitness instructor will also arrange 

walks and group running sessions 

throughout the week, giving you a 

chance to explore the local area and 

maintain your everyday fitness or 

training programme from home. 

Personal training 

Most resorts have air-conditioned gyms, 

where personal training and fitness 

testing is also available, just ask your 

trainer for more details when you arrive 

(at a supplement, subject to availability). 

Our classes explained 

High energy – Bootcamp, Zumba and 

aerobics designed to burn calories and 

boost fitness, fast. Get ready to sweat. 

Strength and Conditioning – Designed 

to tone and sculpt the body – choose 

from Pilates, yoga, fitball, ab attack or 

legs, bums and tums. 

Chill out – to reduce life's stresses and 

promote flexibility, enjoy stretch and 

relax, morning walks and morning yoga. 

Swim coaching 

Swimming clinics for all abilities 

including beginners looking for help with 

the basics or to improve technique is 

available in all Neilson Beachclubs for a 

supplement, bookable locally. 

A day’s typical activity 

8am - Morning Jog 

9am - Energizing Yoga 

9.30am - Zumba – have fun and 

improve fitness to the max 

11am - Pilates 

3pm - Kids Club Fitness 

4pm - Aqua Aerobics 

5pm - Legs, bums and tums – aerobic 

and body conditioning exercises 

6pm - Stretch and Relax 

29

Discover the 

Neilson spa 

With all the time in the world to unwind and spoil 

yourself, discover a place of tranquility and peace in our 

Exclusive Neilson Beachclub wellbeing spas and 

treatment rooms. 

Neilson spas & treatment room 

philosophy 

Our wellbeing centres will take you on a 

journey beginning with lifestyle analysis 

where luxurious spa treatments and 

programs are selected to suit your 

individual needs. Our spa therapy 

treatment menu is inspired by age-old 

beauty secrets and customs taken from 

around the globe. Each treatment is 

created to deliver a luxurious spa 

experience. 

Spa & beauty 

Our spa and beauty rooms offer 

something for everyone, whether your 

needs are deep relaxation, personal time 

alone and escapism, stress reduction, 

tension relief, reducing muscular pain, 

sunburn relief, skincare treatments with 

instant results, unique and new 

experiences or just to achieve a sense 

of wellbeing and enhance your Neilson 

holiday experience. We also provide 

waxing and eyelash tinting so you 

don’t need to worry about getting the 

essentials done before your holiday, we 

can do it for you. 

Spa facilities 

Use of the spa facilities such as pool and 

sauna is absolutely free; just visit the 

spa reception to sign in! Spa treatments 

are charged to the room. (Please note: 

spa treatments and facilities may vary 

between resorts). 

Our treatment menu 

Choose from a fantastic array of 

treatments for men and women 

including: Elemis Skin Solution Facials, 

body exfoliation and body wraps, deep 

tissue and relaxation massage, holistic 

therapies, luxury treatments, hand and 

feet rituals, eye enhancement 

treatments and spa packages. 

Luxury spa experience 

If you really want to pamper yourself our 

spas at Neilson Phokaia, Anastasia and 

Portomyrina Palace are just perfect. They 

all feature relaxation areas, indoor pools 

and Turkish bath or sauna. 

31

Set sail with 

the experts 

Another day. Another destination. Another memory. There 

is no better way to explore than by yacht. Imagine the 

picture - you're sailing along, wind streaming through your 

hair and you spot a deserted sandy cove. On a normal 

holiday, you’d probably never find it, but today one turn of 

the wheel and you can claim it for your own. 

Day sail 

Relax and soak up the sunshine on deck 

while our qualified skipper takes you 

around the beautiful islands, coves and 

beaches of the Mediterranean. 

Drop anchor in remote coves and enjoy 

a refreshing swim in the beautiful clear 

jewel-like waters. If you would rather 

take the helm your skipper can show 

you the ropes before stepping back 

while you enjoy the thrill of sailing. They 

are always on hand to guide and assist, 

ensuring a perfect day afloat. 

Day sail yachts are available in Sivota, 

Halkidki and Adakoy for a supplement of 

£300 per yacht per day and are subject 

to availability. 

Flotilla taster 

Enjoy a taste of life on flotilla whilst on 

holiday in Sivota or Halkidiki. Our 

qualified yacht skipper will take you out 

on ‘mini’ flotilla for 2 days, spending 1 

night moored up in a traditional 

harbour or tranquil bay before spending 

a relaxing day sailing back to base. The 

two day flotilla experience is available for 

£600 per yacht with skipper (maximum 

4 people) subject to availability. 

RYA day skipper 

The RYA accredited Day skipper course 

is designed for aspiring sjippers who 

already have some yachting experience. 

This 5 day course gives you the 

opportunity to take charge of a yacht 

with an instructor close at hand. The 

skipper lives onboard and the course is 

taken as part of a flotilla holiday. 

33

Stay & Sail 

Stay and Sail is a fantastic twin centre holiday. Enjoy a 

week at one of our beautiful Beachclubs, before taking 

charge of your own yacht and enjoying the freedom of 

sailing around the stunning coastlines of Greece or Turkey. 

This is a great holiday for everybody, even those who 

have never sailed before. 

Stay... your Beachclub week 

Spend your first week ashore in a 

Neilson Beachclub or the Athos Hotel. 

If you’re a complete beginner, our 

qualified instructors can teach you to 

handle the yacht in just four days. You 

can take the course on your own, as a 

family or with friends. Children over 13 

can also join their parents on a private 

course or stay ashore and join in the fun, 

on and off the water, at our children’s 

clubs. 

Or if you already know a thing or two 

about sailing, you can take a refresher 

course and brush up your skills to give 

your confidence a boost. 

If you know your way around a yacht, 

why not just relax and recharge your 

batteries for a week? Or try one of the 

many activities on offer at our Beachclub 

resorts. Please note there are no activity 

options or children’s clubs available from 

The Athos Hotel in Nidri. 

Sail... your week afloat 

After your choice of week ashore you 

will be ready to join your yacht and the 

rest of the flotilla for your second week 

afloat. Enjoy the Mediterranean 

sunshine and clear, glistening sea from 

the deck of your own yacht as you sail 

from one village harbour to another. 

Life on the open seas is an exciting 

adventure and often breathtaking. 

Your lead crew is always on call to assist 

you. They leave port last and aim to 

arrive first ensuring they are always 

available for casting off and mooring up 

should you need assistance. 

Learn to sail for FREE 

Book your next Stay and Sail holiday to 

any of our destinations in Greece or 

Turkey before January 2013 and we will 

give each booking two FREE places on 

our ‘Flotilla Skipper’ Learn to Sail course. 

Terms and conditions apply - see pages 

2-3 for details. 

Where to go 

Stay and Sail is available from Neilson 

Adakoy (page 38), Neilson Anastasia 

(page 68) and Neilson Retreat (page 80). 

Do it in just one week 

Perfect for complete beginners - learn to 

sail whilst living aboard and enjoy a 

taster of life on flotilla in just one week. 

This option is only available in Nidri. See 

www.neilson.co.uk/yacht/the-greekionian/one-week-learn-to-sail. 

For more information on sailing with 

Neilson and our unique Stay and Sail 

holidays please refer to our dedicated 

brochure or www.neilson.co.uk/yacht 

35

36 

Corfu 

IONIAN 

SEA 

Neilson Retreat 

Preveza 

Lefkas 

Cephalonia 

Cosmos Beachclub 

The 

Peloponnese 

AEGEAN 

SEA 

Neilson Anastasia 

Thessaloniki 

Neilson Portomyrina Palace 

Neilson Aeolian 

Village 

Neilson Phokaia 

Neilson Teos 

Neilson Seaside 

Bodrum 


Rhodes 

Dalaman

Resort 

Finder 

What's Included 

Neilson Adakoy, Turkey 

Neilson Teos, Turkey 

Neilson Phokaia, Turkey 

Our Beachclubs 

Neilson Seaside, Turkey 

Neilson Aeolian Village, Greece 

Neilson Anastasia, Greece 

Neilson Portomyrina Palace, 

Greece 

Dinghy Sailing ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ - 

Windsurfing ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ 

Waterskiing ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ - 

Kayaking ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ - 

Try Dive ✓ ✓ ✓ ✓ ✓ ✓ ✓ - 

Mountain Biking ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ 

Road biking - - ✓ - - - - ✓ - 

Tennis ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ - 

Stand-up Paddleboarding ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ 

Fitness ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ - 

Gym ✓ ✓ ✓ - ✓ ✓ ✓ - - 

Sea Urchins (2-4yrs) ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ 

Surfbusters (5-7yrs) ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ 

Sharksters (8-11yrs) ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ 

Surf Squad (12-14yrs) ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ 

TAG Team (15-17yrs) ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ 

What's Extra 

Scuba Diving ✓ ✓ - ✓ ✓ ✓ ✓ ✓ - 

Kitesurfing (available locally) - - - - - - ✓ - - 

Day Yacht ✓ - - - - ✓ - ✓ - 

Health & Beauty Treatments ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ - 

Starfish (4-23mths) ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ - 

Hot Shots (8-13yrs) ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ - 

Getting There 

Departure Day Saturday Saturday Saturday Monday Saturday Sunday Saturday Sunday Sunday 

Departure Airports 

LGW 

MAN 

BHX 

LTN 

LGW 

MAN 

BHX 

Transfer Time to Resort 2 hrs 1 hr 

LGW 

MAN 

BHX 

1hr 

30 mins 

LGW 

MAN 

BHX 

NCL 

EDI 

LGW 

MAN 

1 hr 2 hrs 

LGW 

MAN 

LGW 

1 hr 

30 mins 

25 mins 

Neilson Retreat, Greece 

LGW 

MAN 

1 hr 

15 mins 

Cosmos Beachclub, Greece 

LGW 

MAN 

1 hr 

15mins 

Key: LGW = Gatwick MAN = Manchester BHX = Birmingham NCL = Newcastle EDI = Edinburgh LTN = Luton 

37

38 


Adakoy, Turkey 

Offering both Beachclub and sailing holidays, Neilson Adakoy occupies a tranquil 

private waterfront location on Adakoy Island, in a protected National Park. As the only 

hotel on Adakoy Island, the Club has a unique and peaceful location on the secluded 

side of Marmaris Bay.

❖ Picturesque, secluded 

setting within a protected 

National Park 

❖ Wide range of inclusive 

activities 

❖ Club board meals 

❖ Saturday departues 

❖ Voted one of the ‘Coolest 

hotels in the Med’ (The 

Times Travel, April 2011) 

❖ Full range of children’s 

clubs 

❖ Fantastic for families 

❖ Premium waterski & 

wakeboard (at a 

supplement) 

At a glance... 

❖ Excellent waterskiing 

❖ Charter a day yacht to 

explore the historic 

coastline 

❖ Winner of TripAdvisor 

‘Certificate of Excellence’ 

2012 

Whilst offering seclusion with 

its own bay and beach, 

Neilson Adakoy is also four 

kilometres (20 minutes in a 

water taxi) away from the 

bustling resort town of 

Marmaris. Marmaris is a large 

and lively resort with a vibrant 

nightlife. The traditional 

harbour area is lined with 

restaurants catering to all 

tastes and tucked behind the 

waterfront is the ‘Old Town’ 

with its bazaar area selling 

leather, jewellery and carpets. 

Map is approximate and 

is for guidance only 

Click www.neilson.co.uk see your travel agent or call us on 0845 070 3460 

Your holiday ratings: 

Our Team 

Accommodation 

Activities 

Food 

Customer score May-August 2012 

(excellent = 100, good = 50) 

Further afield the ancient city 

and tombs of Kaunos can be 

combined with a trip to the 

mud baths along the Dalyan 

River. 

TripAdvisor Traveller Rating: 

Based on 92 traveller reviews 

Icmeler 

Turunc 

Marmaris 

Kumlu Buku 

Bedir Adasi 


Cennet Adasi 

(Paradise Island) 

83 % 

77 % 

90 % 

89 % 

TURKEY 

I asked the kids what they thought of our 2 week holiday at 

Adakoy and their reply ' best holiday yet' just about sums up what 

we all thought. Both the British and Turkish staff could not be faulted 

for their cheerfulness, helpfulness and enthusiasm- from Alex with 

Zumba, aqua aerobics and so much more, to Mehmet ( one of the 

many drinks waiters), Sam and his tennis coaching in unbelievable 

temperatures , John and the waterski team ( who had both my 

primary aged girls waterskiing at first attempt and crossing the wake 

by week 2), Jack and Laura as sailing coaches, Mike the Manny in 

kids club- the list could go on…… A picturesque resort in a beautiful 

setting, light winds most mornings building by 3pm. The walk to the 

caves is a must. Can't wait to return..... 

Neilson Adakoy, Adakoy, Turkey 

39

40 

12 

13 

2 

1 

3 

6 

4 

5 

14 

7 8 

15 

18 

16 

Please note map is approximate and is for guidance only 

17 

10 

9 

11 

1. reception 

2. restaurant 

3. pool bar 

4. pool 

5. children’s pool 

6. villas ‘A’ 

7. villas ‘B’ 

8. tennis 

9. children’s club 

10. beach bar 

11. dinghy sailing/windsurfing/ 

kayaking 

12. yacht pontoon 

13. waterski 

14. wellbeing area 

15. fitness 

16. bikes 

17. windsail shack & launch area 

18. training yachts

❖ Restaurant with alfresco 

terrace 

❖ Watersports beach 

❖ Decked sunbathing area 

❖ Swimming pool 

overlooking waterfront 

Your accommodation... 

❖ Wellbeing area with 

treatment rooms 

❖ Beach bar 

❖ Pool bar and terrace 

❖ Yacht pontoon 

❖ Free Wi-Fi at pool bar 

The club is a haven of tranquility situated on Cennet 

Adasi, known by many as "Paradise Island", 

amongst beautiful landscaped gardens leading 

down to the pool and waterfront. 

Rooms 

Accommodation is located 

within 2 buildings; Villa A, which 

faces east & west and Villa B, 

which faces north & south. 

Both Villa A and Villa B have the 

following room types: 

Twin and double bedded 

rooms with balcony or terrace, 

some also have a sea view. 

These rooms sleep up to 2 

people. A few are available for 

sole occupancy. 

Triple bedded rooms consist 

of twin and double beds with a 

day bed suitable for an adult, 

the majority with balcony or 

terrace, some also have a sea 

view. These rooms sleep up to 

3 people. Some of these rooms 

have all three beds in the same 

room; others have a separate 

room for the third bed. 

A Quad room consisting of a 

twin or double bed with two 

day beds suitable for adults, 

with a terrace. This room sleeps 

up to 4 people. 

Inter-connecting rooms 

sleeping up to 4 people 

consist of two individual rooms 

with twin or double beds, each 

with their own bathroom and 

balcony or terrace. 


sleeping up to 5 or 6 people 


with twin, or double beds, and 

day beds, each with their own 

bathroom and balcony or 

terrace, some also have sea 

view. 


Five rooms in Villa B do not 

have a balcony or terrace but 

do have views across the 

waterfront. 

Rooms which do not face out 

onto the waterfront look across 

a dry, winter river bed towards 

the tennis courts and water 

sports beach, or face inland 

towards the shade of the 

forested hills that surround the 

resort. 

All rooms are bright and 

modern with air-conditioning, 

telephone, satellite tv, hairdryer 

and en-suite shower. 

For children 

Neilson run children’s clubs are 

available all season for children 

aged 4 months to 17 years. 

See page 18-19 for more 

details on our children’s clubs, 

facilities and meals. 

Activities 

See pages 42-43 for a full list 

of inclusive Neilson activities. 

Meals 

Club Board - daily breakfast, 

daily lunch and four evening 

meals included per week. Full 

Board upgrade available for £60 

per adult and £45 per child per 

week. 

103 rooms 

Neilson rating: 

Official rating: ★★★★ 

Transfer: 2 hours (coach 

and boat) 


41

42 

NEILSON ADAKOY - TD6H72 (HS2/H73/HS3/HL3/HP3) 

Departure Dates May ’13 June ’13 July ’13 August ’13 September ’13 October ’13 

4 11 18 25 1 8 15 22 29 6 13 20 27 3 10 17 24 31 7 14 21 28 5 12 19 26 

One Week Adult 669 679 849 1269 879 879 909 959 1119 1219 1349 1429 1509 1509 1509 1509 1429 1049 1029 849 809 739 719 699 959 1049 

Child (2-14 yrs) 509 509 639 959 659 659 659 679 789 859 949 1009 1059 1059 1059 1059 1009 789 779 639 609 559 539 529 719 789 

Free Child Places* FREE FREE - - FREE FREE FREE FREE - - - - - - - - - - FREE FREE FREE FREE FREE FREE - - 

Two Weeks Adult 849 859 1299 1289 1199 1199 1199 1329 1629 1819 1849 1919 2089 2089 2089 2089 1429 1219 1049 989 969 859 839 839 1149 - 

Child (2-14 yrs) 639 649 979 969 899 899 869 939 1149 1279 1299 1349 1469 1469 1469 1469 1009 919 789 749 729 649 629 629 869 - 


Supplements & Reductions 

Platinum Package....................................................... from £189 

Gold Package.............................................................. from £135 

Silver Package ............................................................ from £55 

Bronze Package.......................................................... from £45 

Essentials Package..................................................... from £30 

Accommodation 

Guaranteed rooms together ....................... from (pppw) £28 

Inter-connecting rooms ............................... from (pppw) £63 

Junior suite ................................................... from (pppw) £77 

Seaview ......................................................... from (pppw) £49 

Twin or double room for sole use .............. from (pppw) £70 

Inter-connecting/Family room 

under occupancy ....................................... from (pppw) £18 

3 adults sharing a twin, double or 

triple room reduction ................................ from (pppw) -£13 

Restricted view ............................................. from (pppw) -£35 

Children’s Clubs 

Hot Shots .................................................................... from £150 

Starfish Club............................................................... from £290 

Baby Booster Pack ..................................................... from £30 

Toddler Pack............................................................... from £15 

Activities 

Premium Waterski ..................................................... from £275 

RYA Powerboat Level 2............................................. from £200 

Flotilla Skipper Course (per person)........................ from £230 

PADI Scuba Diver....................................................... from £179 

PADI Open Water....................................................... from £265 

PADI Emergency First Response ............................. from £130 

1 Day Dive Package ................................................... from £35 

Other 

Adult Full Board Upgrade ......................................... from £60 

Child Full Board Upgrade ......................................... from £45 

Prices are a guide only and will be confirmed on enquiry. Adult prices are in £’s per person and start from the amounts shown. *FREE child places are subject to availability and can be withdrawn at any time and must 

be booked by January 2013. ‘From’ prices apply to selected flight departures from a selected airport between each date range for a limited booking period. See page 116 for full details about how your choice of flight 

affects your holiday price. Prices are based on current charges and costs and may be subject to supplements (e.g. occupancy and fuel) Prices may go up or down. For full details on how to price your holiday, charges, 

supplements and surcharges see “Your Holiday Price” page 112. For important Holiday Information & Booking Conditions see pages 112-121. Some facilities may incur a local charge. 

DEPOSIT IS £200 PLUS INSURANCE PREMIUM PER PERSON.

❖ Dinghy Sailing with free 

tuition 

❖ Windsurfing with free 

tuition 

❖ Waterskiing and 

wakeboarding (Premium 

package at a supplement) 

❖ Gym and fitness classes 

Activities and what’s included... 

❖ Two tennis courts with free 

coaching 

❖ Mountain bikes and 

guiding 

❖ Kayaking 

❖ Stand Up Paddleboarding 

❖ Try dive 

❖ Wellbeing area and 

treatment room 

(treatments available at a 

supplement) 

❖ Children’s Clubs 

(4mths-17yrs, Starfish and 

Hot Shots at a supplement) 

❖ Flights from London 

Gatwick (Manchester, 

Situated further south and 

east than our other Turkish 

Clubs, the area is affected 

less by the strong Meltemi 

winds that blow down the 

Turkish Coast. 

As the sailing area sits between 

the hotel and an off shore island 

the wind funnels through giving 

some great breezy and flat 

water conditions, perfect for 

windsurfers and dinghy sailors 

to progress their skills. 

Butter smooth conditions in the 

morning are perfect for 

waterskiing and wakeboarding. 

Our 3 ski boats, including 2 Ski 

Nautiques, will enable both 

beginners and experts to make 

the most of the flat water and 

progress their skills under the 

watchful eye of our instructors 

and the Premium package is 

available for really keen 

wakeboarders and waterskiers. 

The turquoise waters are great 

to navigate by kayak and canoe; 

there is a myriad of pretty 

coves and bays to explore set 

against a lush green backdrop. 

To make the most of this 

interesting coastline you will 

find a great range of canoes 

and kayaks and British Canoe 

Union (BCU) qualifed coaches 

to take you through your paces. 

We are also able to offer 

powerboat training enabling you 

to gain your RYA level 2 

qualification and 20-minute 

powerboat taster sessions 

(both available at a 

supplement). 


Birmingham & Luton 

available at a supplement) 

❖ Return transfer (coach, 

may also include a boat 

transfer) 

❖ Club Board 

See pages 94-103 or 

www.neilson.co.uk/beach/turkey/ 

adakoy/activities for more 

information on activities and 

equipment. 

Back on dry land, our tennis 

coach will offer group sessions 

to improve all aspects of your 

game and organise informal 

games and tournaments. There 

are two tennis courts with free 

coaching or you can pay locally 

to book private lessons. 

Both on the island and further 

afield the pine clad hills offer a 

variety of routes, to suit all 

abilities, on our guided bike 

rides. With more and more 

rides being discovered all the 

time, this is shaping up to be a 

excellent destination for 

mountain bikers. 

For the less energetic, Adakoy 

is the perfect haven in which to 

relax by the pool or indulge in a 

soothing aromatherapy 

massage in the tranquil 

ambience of the spa. 

Typical wind conditions 

Expect good afternoon breezes 

and flat water in front of the 

hotel. The typical wind force 

ranges from 2-3 in the 

afternoon, with more consistent 

conditions in June, July and 

August. 

Resort activity ratings 

Sailing 

Windsurfing 

Waterskiing 

Mountain biking 

Tennis 

Scuba diving 

Canoe/Kayak 

SUP 

(Rating out of 5, based on typical conditions) 


43

44 


Teos, Turkey 

Our beachclub in Teos has a beautiful location, built on an attractive headland 

surrounding a picturesque bay. The restaurant and pool both enjoy views of the beach 

and bay; creating a friendly, sociable and relaxing atmosphere.

❖ A taste of traditional Turkey 

❖ On-site dive centre 

❖ Exploring Ephesus and 

local culture 


activities 

❖ Saturday departures 



clubs 

❖ One of our largest sailing 

areas 

❖ Book-a-Bike (at a 

supplement) 


❖ Beautiful picturesque 

setting with a great 

atmosphere 

❖ Fantastic food 

❖ Four tennis courts 



2012 

The rooms at Teos are located 

throughout delightful gardens 

with traditional cobbled 

pathways meandering down 

towards the sailing bay. The 

thoughtful design of the hotel 

ensures a wonderful friendly 

atmosphere and great views 

of the sailing area from the 

pool bar and restaurant. 

The nearest town of Sigacik 

offers a traditional Turkish 

harbour with an old town 

surrounded by ancient city 

walls. Around the harbour you 

will find a handful of 

restaurants, bars and 

traditional coffee shops. 



Our Team 

Accommodation 

Activities 

Food 



There is also a new marina 

with a selection of great new 

restaurants. 

Beyond the immediate area 

there is much to discover 

including Ephesus, one of the 

best preserved classical sites 

in Europe. 

CHIOS 

LESVOS 

Cesme 

Sigacik 

IKARIA 



SAMOS 

Izmir 

TURKEY 


Teos 

Ephesus 

KOS 

Bodrum 

86 % 

82 % 

87 % 

89 % 



Just back from 2 weeks at Teos. I have one regret from this 

holiday: Why oh why didn't we book with Neilson 10 years ago, 

we've missed out on years of fabulous holidays. This has been our 

best family holiday of all time. Many thanks to the fantastic staff and 

instructors at Teos. Special thanks to Beer in the Dive Shack for his 

patience and support. We now need a holiday to recover from all the 

activities... sailing, windsurfing, scuba diving, tennis, yoga, fitness, 

swimming.... 

Neilson Teos, Teos, Turkey 

45

46 

10 

2 

9 

1 

3 

11 

7 


8 

4 

6 

5 

1. yoga pavillion 

2. tennis courts & games area 

3. reception & wellbeing area 

4. children’s clubs 


6. pool 

7. pool bar 

8. beach 

9. decked sunbathing area 

10. restaurant 

11. dive centre

❖ Restaurant and terrace 

with views of the bay 

❖ Pool bar overlooking beach 


and sandy beach 




❖ Gym and fitness room 

❖ Yoga and fitness pavilion 

❖ Attractive, freeform 

swimming pool 

❖ Free Wi-Fi in hotel 

courtyard 

The resort is designed in the style of a typical 

Turkish village with attractive two storey buildings 

dotted throughout colourful gardens. The pool bar 

and restaurant boast a fantastic location overlooking 

the beach and sailing area. 

Rooms 

Standard twin and double 

rooms are on the ground or 

first floor, the majority have a 

terrace or balcony overlooking 

the gardens. 

Inter-connecting rooms, 

which are ideal for families, 

have a twin and double room 

each with its own bathroom 

and balcony or terrace 

overlooking the gardens. 

Larger inter-connecting 

family rooms sleeping up to 5 

people are situated above the 

reception courtyard and 

wellbeing area. 

Suites are set out over two 

floors, connected by an internal 

spiral staircase. On the ground 

floor is a lounge area with sofa 

bed (sleeping 1 adult or 2 

children) and on the first floor 

is the master bedroom with 

double bed and bathroom. 

A few rooms do not have a 

balcony or terrace and are 

available with no single 

supplement for solo travellers. 

All rooms offer a modern feel 

with air conditioning, fridge, 

telephone, TV, safety deposit 

box (local charge), hairdryer 

and en-suite shower. 


For children 







Activities 



Meals 






week. 

148 rooms 



Transfer: 1 hour 


47

48 

NEILSON TEOS - TH1H00/HS0 


4 11 18 25 1 8 15 22 29 6 13 20 27 3 10 17 24 31 7 14 21 28 5 12 19 26 

One Week Adult 629 639 779 1189 819 819 849 899 1049 1139 1269 1339 1409 1409 1409 1409 1339 979 969 789 749 699 679 659 899 979 

Child (2-14 yrs) 479 479 589 899 619 619 619 629 739 799 889 939 989 989 989 989 939 739 729 599 569 529 509 499 679 739 

Free Child Places* FREE FREE - - FREE FREE FREE FREE FREE - - - - - - - - - - FREE FREE FREE FREE FREE - - 


Child (2-14 yrs) 589 599 899 889 829 829 799 859 899 1169 1189 1239 1339 1339 1339 1339 939 839 729 679 669 599 579 579 789 - 

Free Child Places* FREE FREE - - FREE FREE FREE FREE - - - - - - - - - - - FREE FREE FREE FREE - - - 


Platinum Package ..................................................... from £179 

Gold Package ............................................................ from £135 

Silver Package .......................................................... from £55 

Bronze Package ........................................................ from £45 

Essentials Package ................................................... from £30 

Accommodation 

Guaranteed rooms together ...................... from (pppw) £21 

Inter-connecting family room .................... from (pppw) £56 

Suite .............................................................. from (pppw) £91 

Twin or double room with no balcony 

for sole use ............................................... from (pppw) Nil 

Twin or double room for sole use ............. from (pppw) £91 


under occupancy ...................................... from (pppw) £23 


Hot Shots ..................................................................from £150 

Starfish Club.............................................................from £290 

Baby Booster Pack ...................................................from £30 

Toddler Pack.............................................................from £15 

Activities 

Discover Scuba ......................................................... from £30 

PADI SCUBA Diver.................................................... from £200 

PADI Open Water...................................................... from £300 

PADI Rescue Diver & EFR ........................................ from £395 

1 Day Dive Package .................................................. from £32 

Snorkelling Trip......................................................... from £12 

Other 









tuition 


tuition 


wakeboarding 



❖ Four tennis courts with 

free coaching 


guiding (Book-a-Bike at a 

supplement) 

❖ Kayaking 


❖ Try Dive 




supplement) 

❖ Volleyball and Table Tennis 




The sailing bay and launch 

area are sheltered by a 

headland and experience 

light winds, however once 

out of the bay everybody can 

make the most of the 

excellent conditions and 

large sailing area. 

The clean northerly winds blow 

from right to left and once out 

to the wind line you will 

experience a moderate rolling 

swell, offering more 

challenging sailing and great 

conditions for downwind 

surfing, with the kite up. Our 

fleet of Laser SB3s are very 

popular with racing organised 

throughout the week. 

The bay and surrounding rocky 

coves are best explored in one 

of our kayaks or by stand up 

paddleboard, while waterski 

and wakeboard fans will enjoy 

best conditions in the early 

morning. 

Teos offers one of our better 

dive programmes, the scuba 

diving is varied and the PADI 

registered dive school based 

on the beach has an excellent 

variety of dives for all abilities. 

All dive sites are within a 

ten-minute boat trip so diving 

can be easily combined with all 

activities. 



Gatwick (Manchester & 

Birmingham available at a 

supplement) 

❖ Return coach transfer 




teos/activities for more information 

on activities and equipment. 

The surrounding countryside is 

great for mountain biking, most 

rides will start with a small 

climb away from the hotel, with 

gentle, short rides to outlying 

villages including the ancient 

ruins of Teos and more difficult 

rides into the interior of the 

peninsula. Really keen bikers 

can reserve one of our full 

suspension bikes for their 

holiday (available at a 

supplement). 

Tennis fans will love the four 

cliff top courts with stunning 

views over the sailing area. For 

guests seeking pampering and 

relaxation, the wellbeing area is 

an extremely inviting, tranquil 

environment and perfect after a 

full day of activity. 

Typical wind conditions. 

The wind builds steadily 

throughout the day to force 3-5. 

Windy days bring a moderate 

rolling swell with more 

challenging but fun conditions. 

The most consistent months 

are July and August. 


Sailing 

Windsurfing 

Waterskiing 


Tennis 

Scuba diving 

Canoe/Kayak 

SUP 



49

50 


Foca, Turkey 

Club Phokaia occupies a fantastic beachfront location overlooking a beautiful 

bay where you will find excellent sailing conditions. Spacious, with a 

wonderful large swimming pool set close to the beach, Phokaia is a 

firm favourite with returning Neilson guests.

❖ Full International Blue Flag 

Beach status 

❖ Excellent for families 

❖ Traditional Turkish villages 

close by 

❖ Fantastic Spa 


activities 


❖ Great road biking 



clubs 

❖ Fantastic sailing and 

windsurfing 

❖ Consistent winds and large 

sailing area 




supplement) 

❖ Four tennis courts 

❖ Lively, bustling local area 

❖ Easy access to world 

famous historical sites 



2012 

Wherever you are at Neilson 

Phokaia you are never far 

from the beach and our range 

of activities. The layout is 

easy to navigate and being 

mostly on one level is very 

family friendly. 

The town of Foca is only 2 

kilometres away, complete 

with old Ottoman-Greek 

houses, open air restaurants 

lining the shore, a good 

selection of shops and a 

great weekly market. 



Our Team 

Accommodation 

Activities 

Food 


excellent = 100, good = 50) 

Further afield is the world 

famous site of Ephesus, 

while the bright lights of Izmir 

with its historical importance, 

superb architecture and 

interesting culture is just over 

an hours drive away. 

CHIOS 

LESVOS 

Cesme 

Sigacik 

IKARIA 



SAMOS 


Teos 

Izmir 

TURKEY 

Ephesus 

88 % 

79 % 

87 % 

86 % 



After 8 such holidays with different "beach plus" companies this 

was unanimously our best EVER family holiday….Lou provided the 

BEST fitness and we were there to take part on the Neilson Record 

Mass Zumba session ON THE PONTOON!! The best Turkish food by 

the catering team could not be bettered and as for "Cool Beans" 

Luke on the mountain bikes 3 times a day always with a smile, top 

bloke. Thanks Guys! 

Neilson Phokaia, Foca, Turkey 

51

52 

16 

15 

17 

14 

18 

5 

19 

15 

4 

12 

13 

3 

8 

9 


10 

11 

7 

2 

1 

6 

1. reception 

2. Garden rooms (2) 




6. main hotel rooms 

7. restaurant 

8. terrace bar 

9. spa, gym & indoor pool 

10. swimming pool 


12. fitness area, surfbusters & 

sharksters 

13. family rooms 

14. garden villas 

15. tennis courts 

16. children’s club & pool 

17. windsurf & dinghy racks 

18. beach bar 

19. waterski pontoon

❖ Spacious landscaped 

gardens 

❖ Villas and suites 

❖ Beautiful spa with gym 

❖ Turkish bath and indoor 

pool 

❖ Restaurant with alfresco 

terrace 


❖ Olympic sized swimming 

pool 

❖ Fitness area 

❖ Beachfront "Jetty" bar 

❖ Free Wi-Fi in hotel 

reception 

Whilst offering seclusion with its own bay and 

stretch of shingle beach, Neilson Phokaia is just 

2km from the port town of Foca, a picturesque 

fishing village that is steeped in history and has a 

charming, unspoilt feel. 

Rooms 

Accommodation at Neilson 

Phokaia is split between rooms 

in the main hotel, which have 

lift access and garden rooms. 

All rooms offer air conditioning, 

fridge, telephone, flat screen 

TV and hairdryer. Rooms with 

sea view are available for a 

supplement. 

The following room types can 

be found in the main hotel: 

Twin or double rooms have 

bath with shower over and are 

located on the 1st and 2nd 

floor, the majority with balcony 

or terrace. 




with their own bathroom and 


Junior suites have a master 

bedroom, separate lounge with 

sofa bed, bath and balcony 

with pool and sea views. 

The following can be found 

within the garden buildings: 

Twin and double rooms with 

shower and balcony or terrace, 


Triple rooms consist of three 

single beds or a double and 

single, with shower and 





with their own bathroom with 

shower and balcony or terrace, 



Family rooms are located on a 

terrace under the pool area. 

They have a double bed and 

bunk beds suitable for children 

less than 12 years within the 

same room and a terrace with 

views towards the sea. 

Garden villas located close to 

the tennis courts have two 

floors and two bedrooms. The 

ground floor consists of a 

spacious lounge with sofa bed, 

wet room and a private terrace. 

The first floor comprises of 2 

bedrooms and a bathroom with 

shower over bath. The first 

floor rooms are in the eaves 

and have sloping ceilings. 

For children 







Activities 



Meals 






week. 

160 rooms 



Transfer: 1 hour 30 minutes 


53

54 

NEILSON PHOKAIA - T12H07 (08/09/10/11/12/S0/S2/S7/S9/P7) 


4 11 18 25 1 8 15 22 29 6 13 20 27 3 10 17 24 31 7 14 21 28 5 12 19 26 

One Week Adult 709 719 889 1329 919 919 949 1009 1179 1279 1419 1499 1589 1589 1589 1589 1499 1109 1089 889 849 779 759 739 1009 1109 

Child (2-14 yrs) 539 539 669 999 689 689 689 709 829 899 999 1049 1119 1119 1119 1119 1049 839 819 669 639 589 569 559 759 839 

Free Child Places* FREE FREE - - FREE FREE FREE FREE FREE - - - - - - - - - - FREE FREE FREE FREE FREE - - 


Child (2-14 yrs) 689 689 1049 1039 959 959 929 999 1219 1359 1389 1439 1569 1569 1569 1569 1049 979 849 789 779 689 679 679 929 - 

Free Child Places* FREE FREE - - FREE FREE FREE FREE FREE - - - - - - - - - - FREE FREE FREE FREE - - - 


Platinum Package ..................................................... from £199 

Gold Package ............................................................ from £135 

Silver Package .......................................................... from £55 

Bronze Package ........................................................ from £45 

Essentials Package ................................................... from £30 

Accommodation 

Guaranteed rooms together....................... from (pppw) £35 

Inter-connecting rooms............................... from (pppw) £70 

Junior Suite .................................................. from (pppw) £112 

Seaview......................................................... from (pppw) £49 

Garden Villa.................................................. from (pppw) £105 

Family Bungalow ......................................... from (pppw) Nil 

Twin or double room for sole use.............. from (pppw) £105 

Twin or double room with no balcony/ 

Inland View for sole use........................... from (pppw) £53 




Hot Shots ..................................................................from £150 




Activities 

Premium Waterski ............................................................... £275 

Premium Dinghy.................................................................. £250 

Other 

Adult Full Board Upgrade ........................................ from £60 

Child Full Board Upgrade ........................................ from £45 






❖ Dinghy sailing with free 

tuition (Premium package 

at a supplement) 


tuition 


wakeboarding 




free coaching 

❖ Mountain bikes and road 

bikes plus guiding 

❖ Kayaking 


❖ Free use of Spa 


supplement) 

❖ Volleyball and Table Tennis 





Gatwick (Manchester & 

Birmingham available at a 

supplement) 


Sailors and windsurfers of 

every level and ability will 

enjoy this fantastic sailing 

venue. 

Launching is easy from the 

gently shelving beach and the 

large enclosed bay enjoys 

mostly flat-water conditions. It 

is great for beginners and 

those wishing to enjoy speed 

sailing and blasting across the 

bay. Sailors and windsurfers 

looking for more challenging 

sailing and windsurfing will 

really enjoy the conditions 

further out with moderate 

waves plus bump ‘n’ jump 

conditions. 

In addition to our 

comprehensive range of 

inclusive dinghies, advanced 

sailors can for a supplement 

enjoy access to a fleet of high 

performance craft from RS, 

with expert tuition available 

where needed in rigging, 

racing and tuning (see pages 

20 & 94 for more details). 

Mornings in the bay are just 

perfect for waterskiing and 

wakeboarding, which is 

included in your holiday price. 

If you really want to make the 

most of the flat water the 

premium waterski package is 

available for a supplement. 

Those looking to enjoy their 

time back on dry land will love 

the four tennis courts and 

inclusive expert tuition from 

our tennis coaches. A great 

way to get out and about is on 





phokaia/activities for more 


equipment. 

one of our guided bike rides; a 

range of rides is available for all 

abilities. Road biking is 

particularly good and we have a 

fleet of bikes, a dedicated guide 

and the option to reserve a 

carbon road bike (at a 

supplement) here to make the 

most of the riding. 

There is also a fitness/chill out 

area where we offer a range of 

classes to appeal to all tastes, 

from Pilates to Zumba! The 

Olympic sized swimming pool is 

perfect to practice your 

swimming strokes or just relax 

with a book and refreshing drink. 

The spa with Turkish bath and 

indoor pool is a wonderful retreat 

and with a wide range of 

treatments to choose from (at a 

supplement) you can really spoil 

yourself. 


Cross shore Meltemi winds from 

the north / north west build 

throughout the day to a good 

force 2-6, with the most 

consistent conditions in July and 

August. 


Sailing 

Windsurfing 

Waterskiing 


Road Biking 

Tennis 

Canoe/Kayak 

SUP 

Scuba diving n/a 



55

56 


Ortakent, Turkey 

Neilson Seaside is a small and intimate beachclub with a wonderful, friendly atmosphere. 

It enjoys a secluded location on the southern coastline of the Bodrum peninsula, 

amongst the orange and mandarin groves near Ortakent, 

one of the oldest settlements in the area.

❖ Small and friendly with 

sociable atmosphere 

❖ Adult only weeks in May 

& September 


activities 

❖ Monday departures 

❖ Premium windsurf (at a 

supplement) 


❖ Great for solo travellers 


clubs 

❖ Excellent sailing and 

windsurfing 


❖ Families 

❖ Colourful markets and 

bargain shopping 



supplement) 

A firm favourite with our 

regular guests, the recently 

refurbished Seaside is set in 

attractive gardens with 

stunning views over Ortakent 

Bay and Numan’s Island. 

There is a sea view from 

nearly all of the public areas, 

so you can sit back, relax and 

watch the action on the 

water. The layout of the 

Seaside makes it ideal for 

families, with most facilities 

on the same level, easy 

access to the shingle beach 

and plenty of flat shady 

areas. 

It is just a 15-minute walk 

from the small seaside village 



Our Team 

Accommodation 

Activities 

Food 



of Ortakent Yahsi, which has 

a small selection of bars and 

restaurants and only a 20 

minute bus ride from Bodrum 

town itself. Bodrum is the 

lively centre of local life with 

hectic quaysides, bustling 

markets, tourist shops and a 

wide variety of bars, 

restaurants and nightclubs. 

Gümüslük 

PSERIMOS 

KOS 

TURKEY 

Ortakent Bitez 

Bodrum 

Yahsi 


89 % 

85 % 

92 % 

93 % 





This is the best holiday I’ve ever had, the staff were absolutely 

fantastic, so approachable, knowledgeable and helpful. In my first 

week I tried sailing and the instructor was just brilliant, he made it 

good fun and was a brilliant teacher. I can’t wait until our next 

holiday, which will probably be here in the Seaside. 

Neilson Seaside, Ortakent, Turkey 

57

58 

5 

3 

7 

2 

4 

11 


1 

10 

9 

8 

6 

1. reception 

2. volleyball 

3. restaurant 

4. bar 


6. children’s play area 

7. bike shed 

8. tennis court 


10. pool 

11. beach

❖ Beachfront gardens 

❖ Reception with small shop 

❖ Shingle and sand beach 

❖ Free-form beachfront 

swimming pool 

❖ Pool bar 

❖ Completely refurbished in 

2012 


❖ Alfresco restaurant 

❖ Attractive, shady gardens 

❖ Paddling pool for children 



❖ Free Wi-Fi in reception and 

bar area 

Nestled amongst the shade of pine trees, the 

rooms are all east or west facing, apart from the 

suite, which has a sea view. Those that face east 

enjoy a view over the tennis court and swimming 

pool, while those to the west overlook the 

children’s clubs. 

Rooms 

Standard twin and double 


first floor, with a small private 

terrace or small balcony and 

bathroom with shower. Triple 

rooms sleeping up to three 

adults are also available. 


which are ideal for families, 

have a twin and double room 

each with its own bathroom, 

and a small balcony or terrace. 

Some inter-connecting rooms 

have bath and/or shower. 

Suite with a double bedroom 

and separate lounge area with 

single sofa bed suitable for 2 

children or 1 adult, is situated 

on the first floor with sea 

views. 

There is one room, equipped to 

be more accessible for those 

with limited mobility. 

All rooms were refurbished in 

2012 in a contemporary, 

modern style and have air 

conditioning, fridge, direct dial 

telephone, safety deposit box, 

TV and hairdryer. 


For children 







Activities 



Meals 






week. 

70 rooms 


Official rating: ★★★ 

Transfer: 1 hour 


59

60 

NEILSON SEASIDE - T26H00/HS0 


6 13 20 27 3 10 17 24 1 8 15 22 29 5 12 19 26 2 9 16 23 30 7 14 21 28 

One Week Adult 669 679 849 1269 879 879 909 959 1119 1219 1349 1429 1509 1509 1509 1509 1429 1049 1029 849 809 739 719 699 959 1049 

Child (2-14 yrs) - 509 639 959 659 659 659 679 789 859 949 1009 1059 1059 1059 1059 1009 789 779 639 - 559 539 529 719 789 


Child (2-14 yrs) - 649 979 969 899 899 869 939 1149 1279 1299 1349 1469 1469 1469 1469 1009 919 789 - - 649 629 629 869 - 





Essentails Package..................................................... from £30 

Accommodation 


Inter-connecting family room ..................... from (pppw) £49 

Suite ............................................................... from (pppw) £77 

Twin or double room sole use .................... from (pppw) Nil 







Hot Shots ..................................................................from £150 




Activities 


Premium Windsurf .................................................... from £75 

Discover Scuba .......................................................... from £46 

PADI Scuba Diver...................................................... from £196 



Other 



Prices are a guide only and will be confirmed on enquiry. Adult prices are in £’s per person and start from the amounts shown. ‘From’ prices apply to selected flight departures from a selected airport between each 

date range for a limited booking period. See page 116 for full details about how your choice of flight affects your holiday price. Prices are based on current charges and costs and may be subject to supplements 

(e.g. occupancy and fuel) Prices may go up or down. For full details on how to price your holiday, charges, supplements and surcharges see “Your Holiday Price” page 112. For important Holiday Information & 

Booking Conditions see pages 112-121. Some facilities may incur a local charge. 



tuition 


tuition (Premium windsurf 

art a supplement) 




❖ Fitness classes 


❖ One tennis courts with 

free coaching 


guiding 

❖ Kayaking 


❖ Try Dive 




supplement) 

❖ Volleyball & Table Tennis 




Our fitness coach offers a 

wide range of classes, 

ranging from dance-based 

fitness classes such as 

Zumba to boot camp, 

jogging, relaxation and yoga 

- there really is something to 

appeal to everyone. 

Alternatively join one of our 

guided bike rides to explore the 

local area, where there are a 

variety of routes to suit all 

abilities or look to improve your 

technique with a biking skills 

session. 

Flat water in the morning is 

great for waterskiing and 

wakeboarding, with our 

premium package available at a 

supplement for those who are 

really keen to make the most 

of the best conditions. 

The consistent Meltemi wind 

generally picks up to a fresh 

force 4 in the afternoon to offer 

exciting and challenging sailing 

and windsurfing conditions for 

improvers and adventurous 

beginners. For less confident 

sailors, the light morning winds 

and our inclusive expert tuition 

will soon see you sailing with 

confidence and enjoying the 

breezier afternoons, or you can 

join an exhilarating ride with 

our instructors aboard the 

larger dinghies. 



Gatwick, Manchester and 

other (regional flights at a 

supplement) 





seaside/activities for more 


equipment. 

Windsurfers keen to test their 

speed can pay a small 

supplement and book the 

windsurf premium package with 

race boards and sails, GPS 

timing, slalom racing and 

coaching if required. 

Back on shore, our tennis coach 

will be offering group sessions 

to brush up on rusty technique 

or there is plenty of time to 

enjoy an informal game. 


The wind builds throughout the 

day to force 3-4 with flat 

beginner conditions closer to 

shore. June, July and August 

sees the most consistent 

conditions. 

Resort activity ratings: 

Sailing 

Windsurfing 

Waterskiing 


Tennis 

Scuba diving 

Canoe/Kayak 

SUP 



61

62 

Neilson Aeolian Village 

Lesvos, Greece 

The Aeolian Village is built in typical Aegean style, with extensive grounds that give the 

resort a wonderful open, spacious feel. It is situated on a beautiful bay with a long 

golden sandy beach and the most charming, typically Greek village a short 

stroll away at the other end of the beach.

❖ Large, sandy beach 

❖ Extensive sailing area with 

consistent winds 

❖ Spacious, open feel 

❖ Enchanting local village 

close by with an excellent 

selection of bars and 

restaurants 



clubs 


activities 


❖ Three tennis courts 


❖ Traditional Greek island 



2012 

The sailing area is extensive 

and coupled with good 

consistent cross off-shore 

winds, creates a fantastic 

sailing and windsurfing 

location. The charming village 

of Skala Eressos is just a 

10-minute walk away offering 

a relaxed combination of 

stylish bars and restaurants, 

traditional tavernas and cafés, 

which extend out over the 

sea on bamboo decking and 

stilts and even an outdoor 

cinema. Relaxing here at the 

end of the day whilst 

Andissa 

Sigri 

Eresos 

Neilson Aeolian 

Village 



Our Team 

Accommodation 

Activities 

Food 



watching the sunset over the 

bay is not to be missed. 

Testament to the island’s 

volcanic past are a large 

number of hot therapeutic 

springs and a petrified forest, 

with fossilised trees dating 

back some 15 million years. 

Molyvos 

LESVOS 

Kalloni 

Skala Eressos 



Ayia Paraskevi 

Polikhnitos 

87 % 

89 % 

87 % 

86 % 



Mytilini 

Ayiasos 

Yahoo!!! What a fantastic holiday - Thank you Neilson for doing 

such a wonderful job. We have had one of the best times ever. On 

the beach, there was always plenty of kit, the staff were amazing, 

always there when you entered the water unintentionally to check 

you were ok but always keeping up the tuition so that you 

progressed throughout the week - we had such fun, a massive thank 

you to you all… 

Neilson Aeolian Village, Lesvos, Greece 

63

64 

17 

5 

11 

2 

10 

8 

7 

16 

9 

1 

13 

3 

4 

14 

15 


12 

6 

18 

1. surbusters & sharksters club room 


3. hillside rooms 

4. restaurant & terrace 


6. information centre 

7. reception 

8. lounge bar 


10. village rooms 

11. starfish & sea urchins clubs 

12. pool bar 


14. pool 

15. beach bar 

16. bike shed 

17. ski pontoon 

18. windsurf & dinghy racks


Finnish-style sauna and 

hydrotherapy bath 

❖ Gym 

❖ Restaurant with outdoor 

dining 


gardens 

Suite 


❖ Free Wi-Fi in 

reception/lobby 

❖ Pool bar with alfresco 

terrace 

❖ Lounge bar 

❖ Good selection of room 

types 

Offering a spacious layout, the Aeolian Village 

beachclub offers plenty of room to relax and enjoy 

the setting. Accommodation is split between hillside 

rooms, furthest from the beach and village rooms, 

which are convenient for the pool and pool bar. 

Rooms 

Village standard twin or 

double rooms on ground or 

first floor. A number of rooms 

looking over the rear of the 

property are available for sole 

occupancy. 

Village inter-connecting 

rooms on ground or first floor 

with twin and double room and 

two bathrooms. 

Village suite with double bed 

and lounge. 

There is also a room for guests 

with limited mobility. All village 

rooms are located close to the 

pool with restricted or full sea 

views, pool views or inland 

view. 

Hillside standard twin and 

double rooms on ground or 

first floor, also feature a sofa 

bed for a child up to 12 years. 

Hillside family rooms on 

ground or first floor have a 

bedroom with double bed and 

a living area with twin beds 

and sofa bed with a shared 

bathroom with shower. 

Hillside suites provide 

accommodation over two 

floors. A double bedroom with 

4-poster bed, bathroom with 

jacuzzi bath, TV and DVD player 

is on the first floor. On the 

ground floor is a lounge with 

double sofa bed (sleeps 2 

children up to 12 years or one 

adult) and large fixed sofa 

(sleeps one child up to 12 

years), balcony, wc and small 

kitchenette. 


Hillside Junior suites on 

ground floor or first floor have 

twin or double beds and a 

separate lounge area with 

sofa bed and bathroom with 

shower. 

Hillside rooms are situated on a 

hill overlooking the resort, some 

rooms have glimpses of the sea 

and views down over the hotel, 

all rooms are connected by a 

series of steps. 

Both village and hillside rooms 

have bath and/or shower, air 

conditioning, telephone, fridge, 

TV, hairdryer and balcony or 

terrace. 

For children 



aged 4 months to 17 years. See 

page 18-19 for more details on 

our children’s clubs, facilities and 

meals. 

Activities 

See pages 66-67 for a full list of 

inclusive Neilson activities. 

Meals 






week. 

115 rooms 



Transfer: 2 hours 30 minutes 


65

66 

NEILSON AEOLIAN VILLAGE - G73H02 (HS2/H03/HS3) 

Departure Dates May’13 June’13 July’13 August’13 September’13 

4 11 18 25 1 8 15 22 29 6 13 20 27 3 10 17 24 31 7 14 21 28 

One Week Adult 609 619 749 1269 839 839 869 919 1079 1169 1299 1379 1459 1459 1459 1459 1379 1009 989 809 769 669 

Child (2-14 yrs) 459 469 569 959 629 629 629 649 759 819 909 969 1029 1029 1029 1029 969 759 749 609 579 509 

Free Child Places* FREE FREE - - FREE FREE FREE FREE FREE - - - - - - - - - FREE FREE FREE FREE 

Two Weeks Adult 759 769 1289 1229 1139 1139 1139 1269 1559 1749 1779 1849 2009 2009 2009 2009 1369 1159 999 939 919 - 

Child (2-14 yrs) 569 579 969 929 859 859 829 889 1099 1229 1249 1299 1409 1409 1409 1409 959 869 749 709 689 - 

Free Child Places* FREE FREE - - FREE FREE FREE FREE FREE - - - - - - - - - FREE FREE FREE - 






Essentials Package..................................................... from 

Accommodation 

£30 







Twin or double room for sole use - 

inland view ................................................. from (pppw) Nil 






Hot Shots ..................................................................from £150 




Activities 




PADI Advanced Open Water .................................... from £251 

PADI Emergency First Response ............................. from £251 


Other 









tuition 


tuition 


wakeboarding 



❖ Three tennis courts with 

free coaching 


guiding 

❖ Kayaking 


❖ Try dive 





supplement) 




Flat water and light off shore 

winds make an ideal 

environment for beginner 

sailors and windsurfers. 

The wind is consistent and 

builds steadily throughout the 

day with great sailing and 

windsurfing conditions for 

intermediate and advanced 

sailors most afternoons and a 

wide choice of equipment, 

tuition and clinics. 

Due to wind direction, 

conditions for waterskiing are 

usually great most of the day, 

but early morning is the perfect 

time of day to turn up at the 

pontoon floating just offshore 

and jump aboard one of our ski 

boats to make the most of the 

great glassy water conditions. 

We have discovered a 

multitude of fantastic mountain 

biking routes in and around the 

local area. Our guided bike 

rides cater for all abilities with 

scenic trails to local villages 

and more challenging routes 

into the hills of the islands 

interior. 



Gatwick (Manchester at a 

supplement) 




www.neilson.co.uk/beach/greece/ 

lesvos/activities for more information 


Back on shore there is plenty to 

keep you occupied with three 

tennis courts, or if you prefer, 

join us for a relaxing stretch 

class or gentle morning jog. 

The long, sandy beach offers 

plenty of quiet spots to relax 

and enjoy a good book or you 

can just soak up the sunshine 

while watching the activity out 

on the water. Alternatively, 

stretch your legs with a leisurely 

stroll along the beach to the 

charming village of Skala 

Eressos. 


Meltemi winds blow slightly 

offshore, great for waterskiing 

in the morning and sailing in the 

afternoon. The winds typically 

reach force 3-5. 


Sailing 

Windsurfing 

Waterskiing 


Tennis 

Scuba diving 

Canoe/Kayak 

SUP 



67

68 

Neilson Anastasia Beachclub 

Halkidiki, Greece 

The stylish and modern Anastasia offers a touch of luxury with its smart feel and 

contemporary spa. The whitewashed buildings are set behind seafront gardens and a 

ribbon of sand and pebbles giving way to the beautiful, clear water for which Halkidiki is 

renowned. This resort is reserved ‘Just for Adults’ in May, June and most of September.

❖‘Just for Adults’ in May, 

June and most of 

September 

❖ Beautiful contemporary 

spa 

❖ Delightful beachfront 

gardens and pool area 


activities 

❖ Sunday departures 


supplement) 



❖ Modern, stylish 

accommodation 

❖ Excellent mountain biking 

❖ Day sails and romantic 

Champagne cruises 

❖ Experience real Greek 

culture in local villages 

The Anastasia is situated in a 

region know as ‘Greece’s 

secret paradise’ on the 

western coast of the 

Kassandra peninsula of 

Halkidiki. Nea Skioni is the 

nearest local village to the 

Anastasia, it is a typically 

picturesque village with 

winding streets and a 

quayside lined with wooden 

fishing boats. 



Our Team 

Accommodation 

Activities 

Food 

Customer scores May-August 2012 


Thessaloniki 

KASSANDRA 

HALKIDIKI 

SITHONIA 

Hanioti 

Pefkohori 

Neilson Anastasia 

Nea Skioni 



85 % 

87 % 

91 % 

83 % 

Further afield is the 

cosmopolitan city of 

Thessaloniki, which 

offers an insight into modern 

bustling Greek life and an 

opportunity to shop in the 

city’s boutiques. 



MOUNT ATHOS 

Just returned from a great 2 week holiday at the 

Anastasia……as always the beach team were excellent, with a 

good variety of watersports on offer. The tuition couldn't be faulted 

and everyone I spoke to during my stay felt the same. We stayed 

during the Adults only weeks and it was a good choice. I hope that 

Neilson will offer this at other venues…... All in all another 

excellent holiday with Neilson and I shall certainly be returning as 

often as possible.... 

Neilson Anastasia, Halkidiki, Greece 

69

70 

1 

6 

11 

8 

7 

9 

13 

12 

10 


14 

4 

16 

15 

5 

2 

3 

1. sailing & windsurfing 



4. main pool 

5. pool bar 

6. waterski pontoon 


8. reception 

9. lobby bar 

10. restaurant 

11. spa centre 


13. outdoor cinema 

14. bike shed 

15. yoga platform 

16. dive shack

❖ Restaurant with covered 

or alfresco dining 

❖ Beautiful free-form 

swimming pool 

❖ Pool bar with terrace 

❖ Modern, stylish 

accommodation 

❖ Free Wi-Fi in reception 

Suite Balcony 



gardens 

❖ Contemporary spa with 

gym, Finnish sauna, spa 

pool, hydro-bath and 

hammam 

❖ Just for adults in May, June 

and most of September 

All accommodation at the Anastasia is easily 

reached from either the reception or the garden 

areas. Most rooms enjoy fabulous views across the 

olive gardens to the blue waters of the Aegean, 

while others look east over the surrounding 

hillsides. 

Rooms 

Twin, double and triple 

rooms (with the third bed 

suitable for a child under 12 

years) are on the ground, first 

and second floor with balcony 

or terrace. 

Inter-connecting rooms with 

double and twin beds, ideal for 

families. Inter-connecting 

rooms with terrace and 

seaview are located on the 

ground or first floor and those 

with mountain view and 

balcony are on the first floor. 

Junior suites offer a double 

bedroom and separate lounge 

area with sofa bed. All junior 

suites are on the ground floor, 

opening onto the gardens. 

Luxury suites are situated on 

the first floor close to the 

restaurant, comprising a 

bedroom with king-size bed, 

lounge with sofa bed 

(separated by sliding door), 

bathroom and dressing area, a 

spa bath, DVD player, a second 

television and a large private 

balcony. There is also a room 

for guests with limited 

mobility. 

All rooms have a stylish, 

contemporary finish with bath 

and/or shower, wc, telephone, 

television, drinks cooler, 

hairdryer, safety deposit box, 

air conditioning and terrace or 

balcony. 

Wi-Fi is available in most 

rooms, the bar and restaurant 

areas for an additional charge. 


Most rooms are sea facing, 

although some look out over 

the surrounding hillsides. 

For children 

Separate children's pool. 


available during summer school 

holidays for children aged 4 

months to 17 years. See page 

18-19 for more details on our 

children’s clubs, facilities and 

meals. 

Activities 



Meals 




board upgrade available for £60 

per adult and £45 per child. 

91 rooms 


Official rating: ★★★★★ 



71

72 

NEILSON ANASTASIA - HJ1H01/HS1 


5 12 19 26 2 9 16 23 30 7 14 21 28 4 11 18 25 1 8 15 22 29 

One Week Adult 589 599 729 1209 809 809 839 899 1039 1139 1269 1339 1419 1419 1419 1419 1339 979 959 789 749 649 

Child (2-14 yrs) - - - - - - - - - 799 889 939 999 999 999 999 939 739 - - - - 


Child (2-14 yrs) - - - - - - - - - 1229 1289 1309 1359 1359 1359 1359 939 - - - - - 





Essentails Package..................................................... from £30 

Accommodation 













Hot Shots ..................................................................from £150 




Activities 

Flotilla Skipper Course (per person) ....................... from £230 

Day Sail (per yacht) ................................................... from £300 





Snorkelling Pack......................................................... from £35 

Other 




date range for a limited booking period. See page 116 for full details about how your choice of flight affects your holiday price. Prices are based on current charges and costs and may be subject to supplements (e.g. 

occupancy and fuel) Prices may go up or down. For full details on how to price your holiday, charges, supplements and surcharges see “Your Holiday Price” page 112. For important Holiday Information & Booking 

Conditions see pages 112-121. Some facilities may incur a local charge. 



tuition 


tuition. 


wakeboarding 



❖ Two tennis courts with free 

coaching 



supplement) 

❖ Kayaking 


❖ Try Dive 



supplement) 



Gatwick 

The mountain biking in this 

area is excellent and our bike 

guides have searched out a 

number of rides and trails to 

suit all abilities. 

Morning rides before the sun 

reaches its peak tend to be 

longer; most of the riding is off 

road, although there are a few 

road climbs. The afternoon 

rides are shorter, easy-going 

road rides to local villages and 

the surrounding countryside. 

We also have a fleet of full 

suspension bikes which you 

are able to reserve for your 

own use for a small 

supplement. 

The local winds provide the 

ideal environment for beginner 

and intermediate windsurfers 

and dinghy sailors to get on the 

water and make the most of 

our expert inclusive tuition and 

excellent range of dinghies 

carefully selected to make the 

most of the local conditions. 

If you want to sail a bigger 

boat, you can also join our 

4-day ‘Flotilla Skipper’ course 

and learn the skills required to 

sail a yacht in the Med, join a 

skippered day yacht or enjoy a 

2-day flotilla taster experience. 

These options are available for 

a supplement and are subject 

to availability. 

The flat-water conditions in the 

morning offer the perfect 

opportunity to try waterskiing 

and wakeboarding with the 

help of our skilled ski team. 





www.neilson.co.uk/anastasia for 

more information on activities and 

equipment. 

Our PADI 5 star Instructor 

Development Dive Centre has 

excursions to numerous diving 

and snorkelling sites by shore 

and by boat for all levels, 

offering an impressive selection 

of walls, drop offs, plateaus and 

island diving. 

Off the water there is still plenty 

to do. There is no excuse not to 

improve your tennis whilst on 

holiday with our tennis coaches 

offering group and private 

lessons and our spa is a 

luxurious retreat where our 

trained therapists are on hand to 

offer an excellent range of 

treatments and massage. 


The wind blows typically cross 

onshore from south west or 

north west, calm in the morning 

and picking up as the day 

progresses. Expect winds to 

reach force 1-3, perhaps to a 

force 4 in May and September 


Sailing 

Windsurfing 

Waterskiing 


Tennis 

Scuba diving 

Canoe/Kayak 

SUP 



73

74 

Neilson Portomyrina Palace 

Lemnos, Greece 

The Portomyrina Palace is situated on the island of Lemnos in the northeast of the 

Aegean, directly on a long stretch of sandy beach in the bay of Avlonas. 

Within the grounds of the hotel are the archaeological remains of the 

pre-hellenistic Temple of Artemis, preserved as a unique feature of the hotel.

❖ Beautiful rooms and 

contemporary bathrooms 

❖ Fantastic swimming pool 


activities 

❖ Great spa 



❖ Excellent dinghy sailing 

❖ Short transfer time to 

resort 


grounds 

❖ Adult-only indoor pool 


❖ Children’s clubs from 

4 months - 17 years 

❖ Traditional and unspoilt 

island 


‘Travellers’ Choice’ 2012 

With a spacious layout, great 

sailing bay, short transfer 

time and bright, modern 

rooms, bathrooms and public 

areas, Neilson Portomyrina is 

a popular choice with new 

and returning guests. 

The hotel has stunning views 

towards Halkidiki’s Mount 

Athos, and is just a 20-minute 

stroll to Myrina, the charming 

capital of Lemnos, with its 

shops, restaurants and 

imposing Venetian Castle. 



Our Team 

Accommodation 

Activities 

Food 



Exploration by mountain bike 

or hire car is highly 

recommended. Travel inland 

and the interior is untouched 

by tourism, here you will find 

villages full of character and a 

warm welcome. 

LEMNOS 

Neilson 

Portomyrina 

Palace 

Myrina 



Lemnos 

Moudros 

86 % 

88 % 

87 % 

85 % 



Plaka 

Keros Beach 

I've just returned from my second trip to the Portomyrina Palace 

in two years. Both of us (my travel buddy was Jon - the beach team 

will know him!) had an amazing time and we were so pleased we 

booked two weeks. We just couldn't fault it and the team there is 

amazing, particularly George and Pez. We both felt really sad to leave 

and miss you all. Thank you all for a fantastic holiday :) xx... 

Neilson Portomyrina Palace, Lemnos, Greece 

75

76 

9 

11 

15 

7 

10 

13 

4 

2 

3 

12 

8 

1 

14 


6 

5 


2. main pool and children’s pool 

3. garden rooms 

4. ancient ruins 


6. starfish & sea urchins crèche 

7. restaurant 

8. lounge bar 

9. pool bar 

10. main hotel 

11. bike shed 

12. spa 

13. childrens clubs 

14. pilates deck 

15. dive centre

❖ Elegant lounge bar 

❖ Restaurant with indoor 

dining, alfresco courtyard 

and terraces 

❖ Stylish pool bar and terrace 

❖ Large outdoor pool 


❖ Adult-only indoor pool 

❖ Tranquil spa 

❖ Children’s play area 

❖ Seaview from most rooms 


The hotel is set in extensive landscaped grounds 

with well tended lawns, which lead down to the 

water’s edge. Rooms are located in the main hotel 

or in small two storey ‘villas’ within the gardens, 

closer to the beach and pool. 

Rooms 

Twin, double and triple 


first floor with balcony or 

terrace. 


consist of a double and twin or 

triple room with two 

bathrooms and balcony or 

terrace, perfect for families. 

They are located on the ground 

floor of the garden rooms and 

first floor in the main hotel. 

Suites have a bedroom with 

double bed, en-suite 

bath/shower and balcony with 

a further lounge area separated 

by a door with sofa bed and a 

second balcony. These suites 

are suitable for three adults or 

two adults with two children. 

Twin rooms for sole use are 

available in the main hotel, 

looking over the surrounding 

hillside. 

Several rooms are designed 

with maximum accessibility in 

mind. Doorways and 

bathrooms are configured so 

as to be convenient for those 

with limited mobility. This 

approach extends to the lifts 

and ramps featured around the 

hotel. 


All rooms were refurbished in 

2011 with contemporary 

en-suite bath or shower and air 

conditioning, mini fridge, safe, 

hairdryer, telephone, TV and 

balcony or terrace. Wi-Fi is 

available in most rooms, the 

bar and restaurant areas for an 

additional charge. All rooms are 

large enough to take a cot. 

For children 







Activities 



Meals 






week. 

154 rooms 



Transfer: 25 minutes 


77

78 

NEILSON PORTOMYRINA PALACE - HL0H00 (HS0/H01/HP1/HS1) 

Departure Dates May’13 June’13 July’13 August’13 September’13Oct’13 4 11 18 25 1 8 15 22 29 6 13 20 27 3 10 17 24 31 7 14 21 28 5 

One Week Adult 659 669 809 1299 899 899 929 989 1149 1249 1389 1469 1549 1549 1549 1549 1469 1079 1059 869 829 729 709 

Child (2-14 yrs) 499 509 609 979 679 679 669 699 809 879 979 1029 1089 1089 1089 1089 1029 809 799 659 629 549 539 

Free Child Places* FREE FREE - - FREE FREE FREE FREE FREE - - - - - - - - - FREE FREE FREE FREE - 

Two Weeks Adult 839 849 1329 1279 1249 1249 1249 1389 1689 1889 1929 1999 2169 2169 2169 2169 1489 1269 1099 1029 1009 849 - 

Child (2-14 yrs) 629 639 999 959 939 939 899 979 1189 1329 1359 1399 1519 1519 1519 1519 1049 959 829 779 759 639 - 

Free Child Places* FREE FREE - - FREE FREE FREE FREE FREE - - - - - - - - - FREE FREE FREE FREE - 







Accommodation 






Twin or double room for sole use - 

inland view ................................................. from (pppw) Nil 






Hot Shots ................................................................... from £150 

Starfish Club .............................................................. from £290 


Toddler Pack .............................................................. from £15 

Activities 


PADI Scuba Diver ...................................................... from £234 

PADI Open Water ...................................................... from £368 

PADI Advanced Open Water .................................... from £293 

Other 









tuition 


tuition 


wakeboarding 



❖ Three tennis courts with 

free coaching 


guiding 

❖ Kayaking 


❖ Try Dive 



supplement) 





Early morning is the perfect 

time of day to try your hand 

at waterskiing, join our guide 

on one of our longer, harder 

bike rides before the 

temperatures start to rise, or 

simply join us for a stretch or 

fitness class. 

The bay sees cross on-shore 

wind, stronger in the morning 

and dropping in the afternoon. 

With RYA tuition and courses 

covering Dinghy Level 1 and 2, 

Seamanship Skills and 

windsurfing up to Intermediate 

non planing and planing along 

with sessions such as water 

starts and spinnakers - you will 

soon be making the most of 

the great conditions and kit. 

We can also offer the option to 

complete your IKO Level 1 and 

2 kitesurfing at a nearby beach. 

This is available for a 

supplement, bookable locally 

and subject to availability. 

Back on shore there is plenty 

to keep you occupied with 

three tennis courts and a 

variety of technique classes. 

For much of the day, courts are 

available for free play. 



Gatwick 





lemnos/activities for more 


equipment. 

When the heat of the day ebbs 

away you may want to join a 

guided bike ride to a nearby 

village or you are free to explore 

Lemnos independently with a 

friend on our high quality 

mountain bikes. 

The spa area offers a range of 

excellent treatments and an 

adult only indoor pool. The gym 

and fitness studio has a number 

of classes to appeal to 

everybody including yoga, circuit 

training and stretch classes. 


Cross on-shore wind tends to 

be stronger in the morning, 

dropping off in the afternoon. 

The typical wind force ranges 

from force 2-6, with the most 

consistent conditions in July and 

August. 


Sailing 

Windsurfing 

Waterskiing 


Tennis 

Scuba diving 

Canoe/Kayak 

SUP 



79

80 

Neilson Retreat Beachclub 

Sivota, Greece 

Located in a corner of rare natural beauty with tiny coves, green hills and secluded 

beaches, the aptly named Retreat offers an idyllic haven. The Retreat clings to the 

side of a tree-covered coastal hillside; the various buildings are linked by 

numerous steps and paths leading down to the shores of the Ionian Sea.

❖ Refurbished for 2013 

❖ Fantastic waterskiing and 



❖ 4 tennis courts 

❖ Amazing views 

❖ Spectacular setting 


❖ Light wind for beginner 

sailors 

❖ Champagne and sunset 

yacht cruise 

❖ Stunning coastline to 

explore 


activities 



❖ Excellent road biking and 

Book-a-Bike 

❖ Spa (treatments available 

at a supplement) 

❖ Children’s clubs from 4 

months - 17 years 

A collection of beaches forms 

the edge of our watersports 

area and a shallow sand bar 

allows access to our sailing 

beach on the tiny island of 

Mourtemeno just opposite. 

The small port of Sivota is a 

10-minute walk or short 

water taxi journey away 

where you will find a relaxed 

laid back atmosphere. 

Further afield, boat trips are 

available to Paxos and 

Antipaxos. 



Our Team 

Accommodation 

Activities 

Food 



An hour south of Sivota is 

Parga; bursting with history 

the impressive 14th Century 

castle reflects the town’s 

varied history between the 

Venetians and Ottomans. 

CORFU 

Sivota 

Neilson Retreat 

PAXOS 

Igoumenitsa 

ANTIPAXOS 

84 % 

75 % 

90 % 

86 % 



GREECE 

Parga 

Preveza 



What a holiday….My husband and son loved all the activities, my 

husband gained his level 1 windsurfing certificate and enjoyed all the 

other water sports. My son had a fab time in the kids club doing all 

the same activities in and out the water (cookie making being one of 

them!). I on the other hand visited the spa on a few occasions and I 

can now make a mean cocktail or two…I even managed to read two 

books, perfect! ….Thanks again we have some lovely memories, 

great photos and a good tan! Can't wait to come back!... 

Neilson Retreat, Sivota, Greece 

81

82 

6 

5 

13 

4 

15 

2 

10 

1 

3 

9 


7 

11 

12 

14 

8 

1. reception 

2. restaurant 

3. pool bar 

4. sea urchins crèche, children’s play 

area & children’s pool 

5. volleyball 

6&7. tennis courts 

8. wellbeing area & gym 

9. starfish crèche & 24hr baby room 

10. surfbusters & sharkbusters club 

11. garden rooms 

12. sailing beach 

13. fitness platform 

14. sand split 

15. sunbathing beach

❖ Split-level restaurant with 

outdoor terrace 

❖ Pool bar 

❖ Swimming pool with 

terrace 

❖ Activity beach 

❖ Refurbished for 2013 


❖ Seaview from most rooms 


❖ Sunbathing beaches 

❖ Wellness area with 

treatment rooms & gym 


The Retreat has been refurbished for 2013 with 

improvements to the public areas, bar, restaurant, 

children’s club and spa along with room makeovers. 

This sympathetic refurbishment enhances the 

outstanding views from all areas of the resort 

whilst retaining the charm of its hillside location. 

Rooms 

Rooms are either in the main 

hotel or in villa style garden 

rooms. 

Garden rooms are set out 

over two floors, whilst hotel 

rooms are over three floors. 

Rooms in the main building 

are close to the restaurant and 

reception, whilst the garden 

rooms offer a more peaceful 

and private setting. 


rooms are available in the 

garden or main hotel with 

balcony or terrace. Triple 

rooms are also available. 


consist of a double bedroom 

and a twin or triple room, each 

with a bathroom and balcony 

or terrace. Inter-connecting 

rooms sleeping up to 6 people 

are located in the main building 

and sleeping up to 4 people in 

the garden rooms. 

Family bunkbed rooms in the 

main building consist of a 

double room, connecting via a 

door way to a second room 

with bunkbeds or 2 children’s 

beds for 2 children up to 12 

years. 


Rooms are of a good standard 

with air conditioning, fridge, 

telephone, TV, safety deposit 

box, hairdryer, en-suite shower 

and balcony or small terrace, 

the majority with a sea view. 

Wi-Fi is available in most 

rooms, the bar and restaurant 

areas for an additional charge. 

All rooms are large enough to 

take a cot. 

For children 







Activities 



Meals 






week. 

116 rooms 


Official rating: ★★★ 



83

84 

7 

NEILSON RETREAT - GJ5H00/H01 


5 12 19 26 2 9 16 23 30 7 14 21 28 4 11 18 25 1 8 15 22 29 6 13 20 27 

One Week Adult 599 609 739 1229 829 829 859 909 1069 1159 1289 1369 1439 1439 1439 1439 1369 999 979 799 759 669 649 629 869 949 

Child (2-14 yrs) 449 459 559 929 629 629 619 639 749 819 909 959 1009 1009 1009 1009 959 749 739 599 569 509 489 479 659 719 



Child (2-14 yrs) 569 569 929 869 849 849 819 889 1079 1219 1239 1289 1399 1399 1399 1399 959 869 749 689 689 569 559 559 779 - 








Accommodation 

Guaranteed rooms together....................... from (pppw) £33 

Inter-connecting rooms............................... from (pppw) £56 

Twin or double room for sole use.............. from (pppw) £70 




triple room reduction ............................... from (pppw) -£13 

Reduction for bunk bed family room......... from (pppw) -£20 


Hot Shots .................................................................... from £150 

Starfish Club............................................................... from £290 


Toddler Pack............................................................... from £15 

Activities 


Flotilla Skipper Course (per person)........................ from £230 

Day Sail (per yacht).................................................... from £300 

Flotilla Taster (per yacht) .......................................... from £600 

Discover Scuba .......................................................... from £54 


PADI Rescue Diver ..................................................... from £293 

Other 









tuition 


tuition 







free coaching 

❖ Mountain bikes, road bikes 

and guiding 

❖ Kayaking 


❖ Try Dive 




supplement) 





The sheltered waters and 

calm conditions make sailing 

for beginner’s ideal. 

In the afternoon the sailing 

area extends beyond the island 

for intermediates to make the 

most of the breeze further out. 

Novice or expert waterskiers 

and wakeboarders can make 

the most of the flat water 

throughout the day, with the 

premium package available to 

book for a supplement for 

those who are really keen. 

For the more energetic, The 

Retreat is a particularly good 

option for those looking to 

enjoy a comprehensive fitness 

programme. We can offer a 

range of guided bike rides, 

fitball, gym and tennis 

sessions, as well as road bikes, 

swim coaching (at a 

supplement), a dedicated 

triathlon training camp and 

specialist yoga weeks. Really 

keen road bikers can opt to 

reserve one of our carbon 

frame bikes for their exclusive 

use for a small supplement. 

One of the most popular 

activities is to take a kayak and 

explore the secluded coves, 

bays and beaches surrounding 

the club, we have a good range 

of canoes and kayaks together 

with British Canoe Union (BCU) 

coaches to ensure you make 

the most of this activity. 




supplement) 

❖ Return coach transfers 




sivota/activities for more information 


For a supplement you can spend 

the day on one of our skippered 

day yachts or enjoy a 2-day 

flotilla taster experience and 

make the most of the breeze 

outside the bay whilst exploring 

secluded bays further up the 

coast. You could also choose to 

join our 4-day ‘Flotilla Skipper’ 

course and learn the skills 

required to sail a yacht in the 

Med. 

For those who prefer a gentler 

pace there is table tennis, 

boules or maybe a relaxing 

massage in the spa area before 

a pre-dinner cocktail. 


Light winds are ideal for 

waterskiing and wakeboarding. 

Beginners to sailing and 

windsurfing will enjoy this 

environment, although 

intermediate sailors will rarely 

be challenged. The typical wind 

force ranges from 1-2 all season. 


Sailing 

Windsurfing 

Waterskiing 


Road biking 

Tennis 

Scuba diving 

Canoe/Kayak 

SUP 



85

86 


Vassiliki, Greece 

Vassiliki is one of Europe’s most famous windsurfing destinations, and a well-known 

mecca for windsurfers who want to blast on flat water. The awe-inspiring mountains of 

Lefkas Island ensure the action doesn’t stop at the beach, with great terrain for all 

mountain bikers.

❖ Specialist Windsurfing 

centre 

❖ Beginner and advanced 

windsurfers 

❖ Easy access to launching 

area and sailing area 


❖ Fantastic mountain biking 

destination 


supplement) 

❖ Small and friendly 

family-run hotel 



clubs 

❖ Excellent wind record 

❖ Great atmosphere 

❖ Traditional local village 

❖ Beautiful local beaches 

We have been teaching 

people to windsurf at the 

Cosmos Beachclub for 25 

years and have exclusive use 

of this small and friendly 

beachfront hotel. 

As the first windsurf centre in 

Vassiliki we have the best 

location at the windward end 

of the bay, giving the longest 

sailing hours. Combine this 

with the highest standards of 

tuition following the Royal 

Yachting Association (RYA) 

National Windsurfing Scheme 

and access to a fantastic 

range of kit and you have a 






Holiday Overall 

Accommodation 

Activities 

Food 



superb windsurfing holiday 

destination. 

About a 20 minute walk from 

our beach is Vassiliki village 

and its picturesque harbour. 

Here you will find a lively 

atmosphere and a great 

variety of bars and 

restaurants. 



Vassiliki 

Lefkas 

Town 

LEFKAS 

Nidri 

Ithaca & Cephalonia 

Preveza 

MEGANISI 

n/a 

n/a 

n/a 

n/a 

MAINLAND 

GREECE 

KALAMOS 

KASTOS 

Cosmos - beautifully improved and so well kept by a hard working 

and considerate staff. Food available all day and evenings – brilliant, 

thanks Stel…. Tom, the Neilson activities manger of some 

experience here, has one of the best organised set ups at a beach 

resort that I have experienced…..So gang, a huge thank you all 

round and to anyone reading this and thinking about going to Vass 

and Cosmos, book it now BUT leave room for me in September 

please…..Huge thanks.... 

Cosmos Beachclub, Vassiliki, Greece 

87

❖ Beachfront location 

❖ Swimming pool 

❖ Bed & breakfast 

❖ Restaurant serving lunch 

and evening meals with 

snacks also available 


❖ Beachfront terrace 

❖ Beachfront lawns 

❖ Great views of sailing area 

❖ Children’s Club play area 

❖ Free Wi-Fi in restaurant 

and reception 

Cosmos Beachclub is a delightful family-run hotel 

with a warm, welcoming atmosphere and excellent 

on-site restaurant. Situated directly on the 

beachfront with easy access to the superb range of 

equipment and easy launching. 

Rooms 


rooms are on ground, first or 

second floor with balcony or 

terrace. Those with sea view 

are available for a supplement. 


consisting of an adjoining 

double and twin room, each 

with their own balcony and 

bathroom with shower. 

Family rooms consist of a 

single entrance door and two 

bedrooms each with twin beds 

or twin beds and a double bed. 

One of the family rooms has a 

single shared bathroom and 

one balcony with sea view, 

while the others have two 

bathrooms and two sea view 

balconies. 

Triple rooms have three single 

beds and balcony or terrace. 

All rooms are bright and of a 

good standard with air 

conditioning, en-suite shower 

and wc, fridge, safety deposit 

box (local charge), balcony or 

terrace. A few rooms have sea 

views and are available for a 

small supplement. 


For children 







Activities 



Meals 

Bed and breakfast - continental 

breakfast. 

30 rooms 


Official rating: n/a 



89

90 

COSMOS BEACHCLUB - G44P00 (PS0/PP0) 


5 12 19 26 2 9 16 23 30 7 14 21 28 4 11 18 25 1 8 15 22 29 

One Week Adult 479 489 599 989 669 669 689 729 849 929 1029 1089 1159 1159 1159 1159 1089 799 789 639 609 529 

Child (2-14 yrs) 359 369 449 749 509 509 499 519 599 659 729 769 819 819 819 819 769 599 599 479 459 399 


Child (2-14 yrs) 519 529 719 719 729 739 789 789 869 969 989 1029 1119 1119 1119 1119 769 689 629 559 549 - 

Accommodation 



Seaview ..................................................................................................................... from (pppw) £42 Hot Shots ..............................................................................................................................from £150 

Twin or double room for sole use .......................................................................... from (pppw) £70 Starfish Club.........................................................................................................................from £290 

Inter-connecting/Family room under occupancy ................................................. from (pppw) £49 Baby Booster Pack ...............................................................................................................from £30 

Toddler Pack.........................................................................................................................from £15 


date range for a limited booking period. See page 116 for full details about how your choice of flight affects your holiday price. Prices are based on current charges and costs and may be subject to supplements (e.g. 

occupancy and fuel) Prices may go up or down. For full details on how to price your holiday, charges, supplements and surcharges see “Your Holiday Price” page 112. For important Holiday Information & Booking 

Conditions see pages 112-121. Some facilities may incur a local charge. 



tuition 

❖ Kayaking 





supplement) 






supplement) 

❖ Return coach transfers 

❖ Bed & Breakfast 

Vassiliki has something to 

offer windsurfers of all 

abilities. If you want to learn 

to windsurf the morning 

breeze is perfect. 

However, ‘Eric’ Vassiliki's 

famous wind generally starts 

to blow cross-shore after lunch 

and often provides a consistent 

wind over flat water, then 

experts can choose from the 

impressive array of high 

performance kit. If you still 

have the energy, we offer late 

safety cover every evening 

when the wind blows. 

Tuition Clinics for beginners to 

experts are included covering 

the RYA National Windsurfing 

scheme, from Start 

Windsurfing through to 

intermediate planing and 

Advanced. 

The mountain biking is suitable 

for all abilities, beginners will 

enjoy the shady olive groves, 

intermediates can improve 

skills on the fabulous network 

of off road tracks and experts 

will love the long, more 

technical rides offered by the 

islands mountainous 

landscape. We also have the 

option to reserve a full 

suspension mountain bike for 

your exclusive use for a small 

supplement. 




vassiliki/activities for more 


equipment. 

We also have a number of 

canoes and stand up 

paddleboards, which are perfect 

for non-windy and light wind 

days. there is a small selection 

of dinghies available for general 

use when not being used by the 

children’s clubs, however we are 

unable to provide dinghy sailing 

tuition in Vassiliki. 


Vassiliki’s legendary thermal 

wind goes by the name of ‘Eric’ 

and draws windsurfers from 

around the world. Mornings are 

great for beginners with gentle 

winds and the wind starts to 

blow cross-shore after lunch to 

provide a constant wind over flat 

water. The most consistent 

conditions are found during 

June, July and August. The 

typical wind forces ranges from 

1-6 all season. 


Sailing 

Windsurfing 


Canoe/Kayak 

SUP 



91

92 

All you need to know 

The following pages contain all the important information 

you need to make the most of your holiday.

Dinghy Sailing page 94 

Windsurfing page 98 

Kite/Canoe/SUP page 100 

Scuba Diving page 101 

Mountain and Road Biking page 102 

Tennis page 103 

Stay and Sail page 104 

Accommodation information page 106 

Finishing touches page 107 

Children’s Clubs page 108 

Advice for Families page 110 

Important Holiday Information page 112 

Dive Medical Information and Yacht Experience page 117 

Travel Essentials and Insurance page 118 

Booking Conditions page 119 

How to Book page 122 

Flight information page 123 

93

94 

Sailing Group Tuition 

We offer a fully inclusive dinghy sailing 

tuition programme six days a week for all 

ages and abilities. Upon arrival just sign 

up for the tuition sessions you wish to do, 

our qualified staff can advise you of the 

correct group for your ability. All tuition 

follows the Royal Yachting Association 

teaching schemes so you can progress in 

a fast, safe and fun environment. 

Beginner 

For those who are new to dinghy sailing, 

we can teach you the basics to get you 

on the water in light winds sailing solo. 

The sessions will cover rigging and 

de-rigging of equipment, launching and 

landing, turning around, sailing in all 

directions plus theory. 

Intermediate 

If you have some sailing experience and 

can sail around a triangular course the 

intermediate tuition will focus on 

refreshing and speeding up everything 

already learnt in a number of clinics which 

follow RYA Basic Skills Level 2 and for 

higher level intermediates tuition will 

follow the RYA Better Sailing Level 3 with 

focus on sailing comfortably in moderate 

winds. 

Dinghy Sailing 

We always include Royal Yachting Association (RYA) tuition and courses in the 

cost of your holiday, whether you are a first timer aiming for your Level 1 

certificate, or an expert working on your performance sailing. 

Courses vary from centre to centre. 

RYA Courses 

Royal Yachting Association (RYA) 

Courses are included free of charge for 

anyone wishing to gain qualifications or 

start on the pathway of the National 

Sailing Scheme. Logbooks can be 

purchased in resort and certificates are 

awarded upon successful completion of 

a course. The following courses are 

available to all guests over 14 years of 

age. 

Start Sailing – Level 1 

Completed over 12 hours, this short 

introduction for complete beginners 

gives a basic understanding of sailing 

skills and techniques including how to 

sail in all directions plus the relevant 

theory. It is designed to get you on the 

water using modern, single-handed 

dinghies and requires no previous 

experience. By the end of the course 

you will be able to take a boat out in 

light winds by yourself. 

Basic Skills – Level 2 

Basic skills aims to fine-tune the skills 

learnt from level 1 and turn you into a 

competent light wind dinghy sailor. Over 

a period of 12 hours you will cover wind 

awareness, rigging, sailing theory, 

capsize recovery and essential safety 

knowledge. 

Advanced 

For those who can sail safely and 

Better Sailing – Level 3 

comfortably alone we are able to offer a This course will consolidate the skills 

number of clinics including sailing with learnt at level 1 & 2 and give you the 

spinnakers, racing, sailing high 

confidence to sail comfortably alone in 

performance craft including catamarans moderate winds, whilst preparing for 

and keelboats and fine tuning skills learnt some of the more advanced clinics on 

from the beginner and intermediate 

clinics. 

offer. 

Advanced Courses 

We also run clinics and can offer courses in 

Seamanship Skills, Racing, Day Sailing, 

Sailing with Spinnakers and Performance 

Sailing. If there is a specific certificate you 

would like to attain just speak to one of our 

instructors in resort (this is available on 

request and subject to availability). 

Free Sailing 

There is also the option to enjoy some free 

sailing during beach opening hours, just 

come down to the beach and our friendly 

staff will be on hand, to help you get out 

onto the water. The beach is open every day 

from 09.30 until the last guest comes of the 

water and we also remain open over 

lunchtime. Use of equipment and all tuition 

is included in the cost of your holiday. 

Private Tuition 

Small group and one on one lessons can be 

booked once in resort, this is a great way to 

master a particular skill under the watchful 

eye of our expert instructors. Private 

lessons cost from £35 for 1 hour, just speak 

to the beach manager during your stay and 

they will make the necessary arrangements. 

Premium Sailing package 

For those who want to sail high 

performance dinghies we have the premium 

package, craft included in the package are 

the RS100, RS700, RS800 and the Hobie 

16. We also provide experienced, dedicated 

staff to assist you in rigging and de-rigging, 

launching and landing and to help with top 

tip’s for a great week of sailing. Availability is 

limited to just six spaces and the boats are 

reserved for premium package users only. 

The Premium Sailing Package is priced from 

£250 per week.

Our dinghies 

Advances in design and technology have 

continued to make dinghy sailing easier 

and more enjoyable than ever before. 

Laser Bug 

An ideal boat for training and building confidence of young sailors. 

Available in Lemnos, Lesvos, Halkidiki, Vassiliki and Foca 

Laser 1 

The classic Olympic class single hander. Exciting sailing. 

Available in all centres except Vassiliki 

Laser Bahia 

A stable and spacious cockpit with space for up to 5 adults, together with a 

light hull and large gennaker makes a great day sail and cruising boat, with a 

performance edge. 


Lase Funboat 

Stable, safe and fun! Perfect for children. 

Available in Lemnos, Lesvos, Sivota, Vassiliki, Adakoy, Ortakent and Teos 

Laser Pico 

A perfect beginners’ boat with easy-to-use controls. 


Laser SB3 

The Laser SB3 is a small keelboat used on race circuits around the world. It 

is stable and performs well in all wind conditions, suitable for crews of 

3 or 4. 

Available in Teos, Foca and Adakoy 

Laser Stratos 

A good size family cruiser, the Stratos is ideal for day sailing, combining 

stability and performance features. 

Available in Lemnos, Lesvos and Halkidiki 

95

96 

Laser 2000 

A popular boat for families and friends looking for a stable hull but no 

shortage of features. 

Available in Halkidiki and Lemnos 

Laser Vago XD 

Unmatched handling, versatility and exhilarating performance are harnessed 

by Laser in a unique modern design with high spec sails and trapeze. 

Available in Lesvos 

Topper Topaz 16 CX 

With its asymmetric spinnaker this cat is exhilarating and fast, yet stable 

and easy to master for the novice sailor. 

Available in Foca 

Laser 4000 

Serious fun in the fast lane. A high performance skiff with adjustable racks 

and a large sail area. With tuition and practice, the 4000 flies. 

Available in Lesvos 

Dart 16 

A popular catamaran equally at home pottering around on a day sail or on 

a trapezing joyride. The Dart 16 is a firm favourite in our centres. 

Available in all centres 

RS Feva 

A versatile dinghy, introducing several advanced features on a user friendly 

craft suited to younger sailors. 

Available in Lemnos and Lesvos

RS Q’BA 

This recent design from RS is a safe yet exciting all-rounder 

Available in Lemnos, Lesvos, Foca and Adakoy 

RS 200 

An easy to sail dinghy that brings the excitement of asymmetric sailing to 

everybody, including lighter sailors and youngsters. 

Available in Halkidiki, Lesvos, Sivota and Ortakent 

RS 700 

A single handed skiff with trapeze and gennaker, combines performance 

with user friendly handling. 

Available as part of the premium package in Foca. 

RS 100 

A great looking performance single-handed race class boat. 


RS 500 

Exciting performance with a simple user friendly layout and easy handling. 

Available in Halkidiki, Lemnos, Lesvos, Phokaia and Ortakent. 

RS 800 

A true double handed skiff. Experience the thrill of real high performance 

sailing. 


97

98 

Windsurfing 

From ‘Start Windsurfing’ for complete beginners to intermediate and advanced 

sessions covering the harness, footstraps, waterstart and carve gybes, our Royal 

Yachting Association Training Centres offer the freedom to take advantage of 

expert tuition whenever you like. All aspects of tuition, courses and RYA 

qualifications are included in the cost of your Neilson holiday.

Tuition 

In our Exclusive Neilson Beachclubs 

windsurf sessions tend to be shorter 

than in our dedicated windsurf centre 

of Vassiliki where tuition follows a more 

structured, progressive approach over 6 

consecutive days. However the focus 

remains the same - making the most of 

the conditions for your level of ability, 

allowing top tuition at the right time 

whilst still giving you the flexibility 

to get everything out of your holiday 

that you want. 

Beginners 

Beginners venture onto the water in 

lighter winds. Subsequent sessions will 

build on newly acquired skills with the 

opportunity to progress throughout the 

week and achieve the Start Windsurfing 

certificate. 

Intermediates 

Intermediates will concentrate on 

progressing technique and move onto 

more advanced boards. These sessions 

introduce and utilise the RYA National 

Windsurfing Scheme and will focus on 

the skills needed to progress onto beach 

starting, fast tacking, non-planing carve 

gybes, using the harness and getting 

going as well as moving towards planing 

and using the footstraps. 

Advanced 

When the winds are at their best there 

is also tuition for advanced sailors in line 

with the RYA Advanced Scheme. Here 

sailors will further develop the planing 

skills needed to be blasting comfortably, 

and focus on manoeuvres such as water 

starts and carve gybes. Video coaching 

may also be used to break moves down 

and gain the most from sessions during 

the week; this is also excellent for those 

who wish to push the limit a little further. 

Advanced windsurfers will find the 

conditions in Vassiliki, Ortakent, Phokaia 

and Teos more suited to their needs. 

Premium Windsurf Package 

Enjoy life in the fast lane and fine tune 

your racing skills with GPS timing and 

expert race coaching, if required, from 

just £69 per person per week. The kit we 

use is the Starboard Isonic Carbon (107 

& 117), Tushingham X-15 Sail (6.4,7 7.6 & 

8.3m) with carbon masts. 

Children 

Children in our free clubs can enjoy 

water-based fun, whilst youngsters who 

love to surf can opt for our Hot Shots 

club. When not in our clubs, children 

under the age of 13 are welcome to sail 

with their parents. Please note that 

children must be 13 years or over before 

they can join the adult windsurfing 

programme. 

The Kit 

Every centre has an excellent array of 

beginner equipment, with wide, stable 

boards and easy to handle rigs. 

Intermediates are also well catered for and 

experts are in heaven when they visit our 

specialist windsurf centres in Vassiliki, 

Ortakent, Teos and Phokaia. All have an 

excellent range of up-to-the minute boards 

and sails from renowned brands such as 

Starboard, RRD, Fanatic and Tushingham. 

The exact kit list in each centre will vary 

from time to time; new boards and rigs 

may be introduced and the names of 

equipment my change. Some items may 

be withdrawn from use to enable repairs, 

but rest assured there’s always enough to 

go around. 

For more detailed information on the 

equipment available in each resort 

please check the kit list online, 

www.neilson.co.uk 

99

100 

Kitesurfing in Lemnos 

In Lemnos we use the services of a local 

kitesurfing school, Surf Club Keros 

(www.surfclubkeros.gr), approximately 

25 mins drive away. 

Discover Kitesurfing IKO Level 1 

This 6 hour course is divided into 2 parts. 

Part 1 covers the basics of kite-flying, 

control, safety, wind awareness, setting 

up and self rescue. Part 2 covers kite 

flying in more detail and body dragging. 

Both parts of the course are available to 

book locally, subject to availability. 

Intermediate Kitesurfing IKO 

Level 2 

Level 2 is a 6 hour course and takes 

place at the kitesurfing school. You will 

cover use of the board, water starting 

and self launching. Upon successful 

completion of this course you are able to 

rent equipment at any IKO centre 

worldwide. If you are already an 

Kitesurf, Canoe 

& SUP 

experienced kitesurfer you can bring 

your own equipment or rent and kitesurf 

from Keros beach. The minimum age is 

13 years. 

More information about kitesurfing 

including prices and transport options 

can be found at 

www.sufclubkeros.gr/kitsurfing-limnosgreece 

Canoe and Kayak 

At Neilson Adakoy and Neilson Retreat, 

we offer canoeing as part of our range of 

taught activities. Under expert guidance 

you will learn the basics techniques and 

safety rules. We can offer two short 

courses on your next holiday from the 

British Canoe Union (BCU). 

BCU One Star 

This is perfect for the novice 

canoeist/kayaker wishing to learn the 

basic strokes. No prior experience is 

necessary. 

BCU Two Star 

Once you have completed the one star 

course, you will move on to learn the 

next set of strokes and rescue 

techniques. 

Of course all canoes and kayaks are also 

available for independent use, but those 

keen to understand this extremely 

popular sport can now make the most of 

the excellent tuition on offer. 

Stand Up Paddle Board (SUP) 

No experience is necessary and 

whether you are 7 or 70 years old, you 

could find yourself up and paddling on 

your very first lesson. SUP also provides 

the perfect whole body and core 

stability workout and is a great 

complement to all of our other activities. 

Available in all centres.

Try Dive 

Included in the cost of your holiday in 

most of our centres (please refer to 

resort pages for details) is the chance to 

try diving for the first time in the safe 

confines of a swimming pool. 

If you like it, you can then pay to join a 

Discover Scuba course, a perfect 

introduction to the world of scuba 

diving. 

Scuba Diving 

Our centres offer a full range of dive packages and PADI courses which 

you are able to pre-book though us, depending on your level of interest 

and experience. 

PADI Open Water/Junior Open 

Water Diver 

The PADI Open Water course qualifies 

you to dive with a buddy, independently 

of schools or professionals. You will learn 

the fundamentals of scuba diving; 

complete knowledge development 

sessions, five confined water dives and 

four open water dives. Typical dive depth 

is 18 metres. 

This course requires you to purchase the 

PADI Open Water manual from your 

local PADI centre or from our PADI dive 

operator in resort. The course manual is 

approx. €125 per person and each 

person completing the course must 

purchase the manual. Alternatively you 

can participate in PADI eLearning. 

PADI Discover Scuba Diving 

Ideally suited for newcomers wishing to 

try diving for the first time to see if they 

like it. The Discover Scuba Diving course 

includes an introduction to the theory of 

diving, a chance to try out and learn the 

basic skills in a confined water 

environment (pool or sheltered bay) and PADI Referral Course 

then a closely supervised dive. Typical This is the second part of a full PADI 

dive depth is 12 metres. 

Open Water course and requires you to 

have completed all of the theory and 

pool sessions elsewhere. You will 

complete your four open water dives 

over two days. 

PADI Scuba Review 

If you are a certified diver and haven’t 

dived for a period of 6 months or more 

we recommend you complete the scuba 

review. 

PADI Advanced Open Water 

Expand your diving experience and build on 

your knowledge from the Open Water 

course. This in-water, performance-based 

course includes a total of five dives. The 

typical dive depth is 30 metres. 

Compulsory dives are ‘Deep’ and 

‘Navigation’. 

PADI Rescue Diver 

During the course you will learn panicked 

diver responses and how to surface an 

unconscious diver. To enrol in a PADI 

Rescue Diver course, you must provide a 

certificate beyond entry level, a current first 

aid certificate and documentation of at 

least 20 logged open water dives 

demonstrating experience of deep and 

navigation diving. 

Diving and Health 

Please see page 117 for important 

information about your holiday. 

The Professional Association of Diving 

Instructors (PADI) is the world’s most 

widely recognised dive training 

organisation. Divers certified by other 

agencies (such as BSAC, CMAS, SSI) are 

also welcome. We recommend you book 

diving before you travel, to ensure 

availability and the best prices. Qualified 

divers should bring proof of their 

qualification and log book. 

101

102 

Guided Riding 

Mountain and Road 

Biking 

There’s nothing like riding with the locals 

to help you see the best trails a new 

destination has to offer. Our expert 

guides know their locations intimately 

and are looking forward to showing you 

around. 

Independent Riding 

Alternatively, when our bikes are not 

being used on guided rides, enjoy the 

freedom to explore independently, with 

our easy-to-follow route cards. We’ll 

supply all you need - helmets, gloves, 

spares and water bottles. All we ask is 

that you don’t ride alone and that you’re 

back by the time requested by our staff. 

Vassiliki, Halkidiki and Teos - These 

centres offer some of the finest 

mountain biking we know, and we 

provide experienced bike guides, trained 

to meet the needs of all riders, including 

the keenest bikers. Most days there will 

be two or three rides of various lengths 

and difficulties. Our Book-a-Bike option 

enables you to reserve a bike for your 

sole use. 

Lesvos, Lemnos, Sivota, Foca, Adakoy 

and Ortakent - Guests choosing one of 

these centres will enjoy a good variety 

of guided rides in addition to a whole 

host of other activities. Beginner and 

intermediate mountain bikers can 

choose between gentle routes or tough 

challenges, taking place in the cooler 

parts of the day. 

Book-A-Bike 

If you are looking forward to spending 

much of your holiday on two wheels, 

you may like to consider our Book-a-Bike 

option, available at Neilson Teos in 

Turkey, Neilson Anastasia, Greece and 

Cosmos Beachclub, Greece . We 

reserve a specific size of bike for your 

use throughout your holiday. Our skilled 

guides will set up your bike for optimum 

comfort, and will be happy to fit your 

own saddle and pedals if you have 

brought your favourites with you. We 

can also offer Book-a-Bike Road bikes in 

Sivota and Phokaia. Book-a-Bike is 

available for £55 per week. 

Equipment 

We keep bikes in a variety of frame 

sizes, which tend to suit anyone taller 

than around 5'1". Helmets, gloves and 

water bottles are provided; all you need 

is a pair of trainers, along with 

comfortable shorts and a t-shirt. 

Sunglasses are also recommended. Our 

guides can fit female- specific saddles to 

many of our bikes, and you're welcome 

to bring your own pedals if you use a 

clipless shoe system. 

Bringing your own bike 

If you'd like to bring your own bike, we 

will happily provide storage space for it 

with our bikes, though it will remain your 

responsibility. We recommend that you 

insure your bike and make sure it is in 

good mechanical condition prior to your 

holiday. Arrangements can vary between 

airlines, so enquire with them regarding 

bike carriage. Please let us know if you 

will be bringing your bike, so we can 

arrange transport for it when you arrive.

Equipment 

We provide good quality rackets and 

balls from Babolat, but if you are a 

serious player, you may like to bring 

your own. 

Anyone for tennis? 

Private Tuition 

Private tuition is available in all centres 

for £30 per hour. This is subject to 

availability, bookable and payable locally. 

These sessions are great for one-to-one 

coaching or for a private lesson with a 

small group of friends. Enthusiastic 

players keen to develop all aspects of 

their game or simply to perfect a certain 

technique will benefit from the individual 

one-on-one tuition. 

Group Coaching 

From beginners to good club players our 

coaching programme from experienced 

qualified staff is open to all guests at no 

additional cost. 

Children 

All of our expert tennis coaches are 

trained to work with and teach children 

to play. Children from the age of 2 years 

will be introduced to tennis within their 

clubs and older children will enjoy 

matches and skills tuition. 

Resort Number of courts Surface Page 

Adakoy 2 hard court page 33 

Teos 4 hard court page 44 

Phokaia 4 hard court page 50 

Seaside 1 hard court page 56 

Aeolian Village 3 2 Astroturf page 62 

1 hard court 

Anastasia 2 hard court page 68 

Portomyrina Palace 3 Astroturf page 74 

Retreat 4 2 hard court page 80 

2 Astroturf

104 

Stay & Sail 

Stay and Sail is a unique holiday and is a fantastic option for everybody, whether or 

not you can already sail. If you are a complete beginner our qualified instructors can 

teach you to sail in just four days. You can join the course on your own, as a family 

or with friends. Or if you already know a thing or two about sailing, you can take a 

flotilla refresher course and brush up your skills to give your confidence a boost.

Learn to Sail (Flotilla Skipper) 

course (5 days) 

Guests on our Stay and Sail holidays 

who have never sailed before will find 

our ‘Flotilla Skipper’ course the perfect 

introduction to sailing and skippering 

your own yacht. The course covers the 

RYA Competent Crew syllabus and 

elements of the RYA Day Skipper 

qualification so that you have the 

knowledge and skills necessary to 

skipper a yacht in a flotilla environment. 

Your ‘Flotilla Skipper’ skills can be learnt 

in five days; whilst learning you will be 

hopping from pontoon to quayside to 

bay to harbour, occasionally stopping for 

picnics, taverna lunches or swimming, 

you will have plenty of time to digest all 

that you are learning at a relaxed but 

steady pace. 

The course is run on a training yacht, 

with a maximum of five guests plus 

instructor per yacht. You can book the 

yacht training for private use or just book 

a space - call us to discuss your 

requirements. Your five days training will 

take place in the first week and will 

leave you a few days to relax and enjoy 

the facilities on offer at the Beachclub. 

At the end of your course you’ll feel 

confident and competent enough to 

skipper your own yacht on one of our 

flotilla weeks, you will also be awarded 

the RYA Competent Crew certificate 

and we will be able to complete your 

logbook with the miles covered counting 

towards your next training steps of RYA 

Day Skipper. For your piece of mind and 

our own, our dedicated flotilla lead boat 

and crew will be on hand to offer their 

full support during your week afloat. The 

‘Flotilla Skipper’ course is from £230 per 

person. 

Flotilla Refresher Course (2 

days) 

Ideal for those who are feeling a little 

rusty and haven’t sailed for a while, the 

course is tailored around your existing 

experience and looks to build your ability 

to sail confidently once more. 

You will spend two days with one of our 

RYA instructors who will assist you in 

practising and reviewing the skills you 

wish to improve. 

This refresher course is also suitable for 

confident, advanced dinghy sailors who 

sail regularly at a high level and enables 

them to transfer well-practised dinghy 

skills onto a larger class of boat and thus 

gain the skills needed to skipper a yacht 

on one of our flotillas. Beginner or 

intermediate dinghy sailors should book 

the ‘Flotilla Skipper’ course. The Flotilla 

Refresher course is from £130 per 

person. 

Private Courses – Ideal for 

Families 

Our Private Flotilla Skipper and Flotilla 

Refresher Courses are designed for 

groups or families who wish to learn 

together, on the same yacht, up to a 

maximum of five people. The course 

content is the same as detailed above 

but you are guaranteed to be learning as 

one group without having to share your 

training yacht with another party. 

The added advantage of a private course 

is that we can welcome 13-15 year olds 

aboard when accompanied by a parent. 

Younger sailors will relish the opportunity 

to learn with their family as a forerunner 

to the flotilla week of their holiday. 

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Late checkout 

Late checkout is available in hotels where 

the flight departs late in the afternoon or 

evening. Available for a supplement, 

bookable locally and subject to availability. 

Accommodation 

Below you will find some important information 

that will help you make the most of your stay 

at a Neilson Beachclub. 

Camp or ‘Z’ beds 

Up to the age of 12 years is our 

recommendation for ‘2’ beds. If you wish 

a child up to the age of 16 years to use 

this facility it is at your own discretion. 

They should not be used for adult guests. 

As an alternative, we are happy to prepare 

you a packed lunch, enabling you to escape 

to a secluded beach for a picnic with family 

or friends. 

Evening Meal 

Buffet style evening meals with a waiter 

service for drinks are available from 7pm – 

9pm. 

Mineral water, plus tea and coffee are 

included with all meals, all other drinks are 

payable locally using a tab system so you 

don’t have to worry about carrying cash 

around. Sample menus can be viewed at 

www.neilson.co.uk, though they may vary 

owing to seasonal availability of certain 

ingredients. 

Beach towels 

Are available to hire for €10/24TL per week. Club Board 

Towels can be exchanged during the week Our exclusive Beachclubs offer meals on 

for no additional charge. 

a club board basis. This consists of daily 

Laundry service 

All of our Beachclub resorts offer a laundry 

service. Clothes are returned, washed and 

folded the next day for a charge of approx 

€25 per bag. 

breakfast, daily lunch and four evening 

meals each week. Meal timings are for 

guidance and may vary from resort to 

resort. 

Breakfast 

Breakfast is served from 8am to 10am. 

Internet access 

All clubs have Wi-Fi in the public areas, this 

There is a choice of fresh fruit, yoghurt, 

juices, cereals, freshly made bread, local Full Board 

is available to use free of charge. If you are cheeses and preserves, as well as a Full Board upgrade entitles you to three 

travelling to Greece and would like to variety of hot options cooked to order, additional meals. On each of the upgrade 

access Wi-Fi in your room, the bar and such as pancakes and omelettes. If you evenings we include a bottle of house wine 

restaurant you can purchase a Wi-Fi card for fancy a lie-in, a continental style breakfast between 2, a 3-course bistro menu, 

1 day (€10), 3 days (€30) or 7 days (€35). of tea, coffee, juice and pastries will still extensive buffet, or bbq evening. Children 

Paying your bill 

Exclusive Neilson Beachclub resorts run a 

tab system. You can either settle your bill 

every few fays, or leave it until the end of 

your holiday. 

be available until 11am. 

Lunch 

The extensive lunchtime buffet served 

from 12pm to 2pm allows you the 

flexibility to enjoy a quick snack or a full 

sit down meal in the alfresco dining area. 

aged 5 years and under have high tea 

included everyday as standard, therefore 

the full board supplement does not apply.

Finishing Touches 

If you are looking to make your Stay and Sail holiday that bit more special then 

we have a range of pre-bookable upgrade packages available on all Neilson 

Beachclub properties. These holiday extras can be added to your booking before 

you travel however, book early, as there is limited availability. 

Platinum Package 

– from £139 per person 

Perfect for anyone who appreciates a 

touch of luxury and likes to make the 

most of their well-earned time away. 

Pre-booked seats: Pre-book seats 

together for your booking on Thomas 

Cook Airlines flights. 

Drinks in your room: A selection of 

beer, wine and soft drinks is provided on 

your arrival. 

Fruit basket: A fruit basket will be 

provided in your room. 

Tea and coffee making facilities: 

Available in your room and replenished 

as required. 

MP3 player connection: Provided for 

use in your room, please bring your own 

MP3 player. 

Bar credit: £25 per person is credited to 

your room bill to be enjoyed on drinks, 

snacks or other items available from our 

hotel bars. 

Spa therapy: A mini facial or a manicure 

can be enjoyed once per week as part of 

the package. This must be booked with 

our resort therapist. 

Beach towels: Are provided for your use 

and can be exchanged as required, they 

are also provided for any children 

accompanying you. 

Bathrobes and slippers: Provided for 

your use during your stay. 

Bag of laundry: One large bag per room. 

Late check out: On your day of 

departure, you are able to keep your 

room or have access to another room 

for as long as possible before departure. 

Exact timings will vary and you may 

have to vacate your room as early as 

midday. Our staff in resort will advise. 

This option is only available to the room 

of guests who have paid for the 

platinum package. 

Discount on your next holiday: Each 

booking receives a £50 discount against 

another Neilson holiday booked at least 

12 weeks prior to departure. This 

discount is only valid for direct bookings 

and may not be used in conjunction with 

any other offer or promotion. It cannot 

be used as a holiday deposit, payment 

for insurance or towards holiday 

cancellation charges. Discounts are 

non-refundable and cash refunds cannot 

be made on any balance not used. 

Offers can be withdrawn at any time and 

all holidays are subject to availability. 

Private taxi transfer: A taxi is provided 

to take you from your arrival airport to 

your resort and then back to the airport 

at the end of your stay. The children of 

Platinum Package guests are welcome 

to join them, though sizes of groups and 

vehicles may result in larger families 

travelling in two cars. When this is the 

case, we will need to make an additional 

charge for the second taxi. Wherever 

possible, luggage will travel with you, 

though in some cases it may have to 

follow on in one of our coaches. 

We do not require all guests holidaying 

together to book the Platinum Package, but 

we do ask that a minimum of two people 

book the package and that whenever two 

guests are sharing a room, both book the 

package in order to enjoy its benefits. 

Gold Package – from £135 per person 

The Gold Package contains most elements 

of the Platinum Package as detailed 

previously but does not include a return 

taxi transfer. 

Silver Package – from £55 per person 

If you are only interested the food and 

drink elements of the Platinum Package 

then this is for you. 

Bronze Package – from £45 per person 

This package is ideal for a relaxation option 

and includes a spa therapy, beach towels, a 

bag of laundry plus bathrobe and slippers. 

Essentials Pack – from £30 per person 

Pre-book your seats on the airplane and 

secure a late check out on your last day. 

Full Board Upgrade – from £60 per adult 

(£45 per child) 

Upgrade from ‘Club Board’ to full board. 

The three additional meals the upgrade 

entitles you to will be two three course 

meals from the bistro menu or a buffet and 

a barbecue evening. On each of these 

evenings we also include a bottle of house 

wine between 2. 

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108 


We take play seriously because after all, it’s your child’s holiday too. Our fully 

trained and experienced English speaking team have a bottomless supply of 

ideas to ensure your children are supervised and entertained at all times. That 

way, you’ll be able to give it 100% on the water or just focusing on your tan and 

have 110% confidence your children are playing as hard as you are.

Starfish 

4 months-23 months 

inclusive 

Available for a supplement of £290 for 

one week or £465 for two weeks 

Our youngest guests are really pampered 

by our Starfish club staff who are all 

qualified to level 3 in childcare. Working to 

strictly controlled ratios of one nanny for 

every two children – they are the friendly 

face your child will know and love 

throughout the stay and of course, 

parents can drop by any time. Lunchtime 

is unsupervised, drinks, snacks and smiles 

are included, however we do ask that you 

provide your child’s feeding equipment 

and processed baby food or formula milk 

for younger children. Baby wipes, nappies, 

processed food and formula can be 

purchased locally, just let us know and 

we’ll point you in the right direction. 

Sea Urchins 

2-4 years inclusive 

Free of charge 

Children aged 2-4 years will love the 

laidback, fun packed activities at the Sea 

Urchin club. Crèche facilities on your 

doorstep offer shady retreats and cool 

changing facilities. All our Sea Urchin clubs 

work to strictly controlled ratios of one 

staff member to every four children. All 

staff are fully trained and have extensive 

experience with this age group. Lunch 

times are supervised and healthy food is 

included, according to your board basis. 

Exposure to the water and sunshine is 

carefully monitored. Activities range from 

adventures on the beach in catamarans 

and kayaks, pool games to mystery trips, 

arts and crafts and treasure hunts. 

Surfbusters 



Adventures on the beach, in the water or 

perhaps even cooking a local delicacy are 

just a taste of what your little surf dudes 

could enjoy at one of our Surfbuster clubs. 

All our expert staff are fully trained and 

work to strictly controlled ratios of one 

leader to every eight children. Exposure to 

water and sunshine is carefully monitored. 

All children will get the chance to turn 

their hand to watersports including sailing 

and kayaking. Surfbusters and Sharksters 

club activities may be combined if 

numbers are too small to operate the 

individual clubs. 

Sharksters 



Action packed days discovering new 

sports, making friends and having good 

old fashioned fun will leave your little 

monsters smiling, tired and wanting 

more. On the water they’ll be able to 

take on a diverse range of sports 

including: dinghy sailing, kayaking and 

snorkelling. Back on the beach it’s all go, 

go, go with fun team games and plenty 

of laughter. All our expert staff and 

instructors are fully trained and will make 

sure your child’s holiday experience has a 

little more bite. 

Surfbusters and Sharksters club 

activities may be combined if numbers 

are too small to operate the individual 

clubs. 

Surf squad 



Days are filled with an extensive range of 

activities on and off the water. This club 

offers youngsters of a similar age the 

opportunity to make new friends and 

discover new sports. 

On the water the Surf Squad will 

experience a huge range of activities 

including dinghy sailing, windsurfing, 

kayaking and snorkelling. 

When not surfing the waves Surf Squad 

members will be constantly on the go; 

enjoying a variety of activities from 

beach volleyball to pool tournaments. 

The fun doesn’t stop at sundown; 

evening events will range from meal 

nights out to movie nights in. 

Surf Squad is run by our fully trained 

staff and instructors who will ensure that 

the days are packed full of structured 

activities and will make your child’s 

holiday experience one to remember. 

Surf Squad club activities may be 

combined with other clubs if numbers 

are too small to operate individually. 

Hot Shots 


(age group may be 

split 8-11 & 12-13) 

HS 

Available for a supplement of £150 for 

one week or £275 for two weeks 

The water based activity club, for those 

who want it all: sailing, windsurfing, 

kayaking, snorkelling. Hot Shots is the 

place to be. Our fully qualified instructors 

help your youngsters master new skills and 

get first timers confident in no time at all. 

In fact, all our Royal Yachting Association 

(RYA) qualified instructors will help your 

Hot Shots improve quickly, with the RYA 

Youth Sailing Awards, available to those 

who want to improve their skills. When not 

out on the water, Hot Shots enjoy loads of 

land-based activities and making new 

friends has never been easier. 

If your children are particularly interested in 

dinghy sailing or windsurfing, they will 

benefit from choosing a resort that 

specialises in that particular activity. For 

example Vassiliki for enthusiastic 

windsurfers. 

Lunchtime is supervised with snacks and 

meals included according to your board 

basis. Club hours are 9.30am - 5.30pm, six 

days a week. Hot Shots groups are 

combined by ability where possible. 

Evening activities are combined with 

Sharksters of Surf Squad. 

TAG Team (Teen 

Activity Group) 



It’s summer and time to cut loose with like 

minded teenagers, enjoy activities and 

sports and of course make new mates. The 

Neilson TAG team can make one of a kind 

holidays for your teenagers, to include on 

and off the water activities and special 

events. This will leave them with some 

wonderful memories of their holidays. 

For those who are really keen to make the 

most of our extensive range of 

watersports, they are more than welcome 

to join in sessions that run every day. 

Older teens aren’t left out. One of our 

beach team will be on hand to break the 

ice, book activities and generally ensure 

that everybody is having a fantastic time. 

TAG activities run throughout the whole 

summer. There is also a designated TAG rep 

during July and August. 

In Vassiliki where the TAG team is not 

available, there are loads of organised teen 

activities, giving them the opportunity to 

make more new friends and experience 

the pleasure of an active holiday. 

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110 

Children’s Meals 

Advice for families 

Travelling with your family may take a little extra planning than a non-family holiday. 

Below we have detailed some information on the facilities available for families 

and other useful information to allow you to make the most of your time away. 

Meals are provided according to the 

board basis of your accommodation. 

Breakfast - Is included and is taken with 

the parents. 

Lunch - We are able to supervise all 

children’s clubs over lunchtime (with the 

exception of those days where the club 

starts at 2.30pm), with the exception of 

Starfish, the under 2s. Lunch is included 

according to the board basis of your 

accommodation. 

Children’s Tea/Evening meal - 

Children’s tea is available at 5pm 

everyday, for all children under 5 years, 

this is supervised within the children’s 

club or you can attend with your child. 

We offer wholesome, healthy menus 

that will appeal to your children and 

count towards their 5 portions of fruit 

and vegetables a day. 

In Vassiliki children’s meals are not 

included, if you would like your child to 

have supervised lunch within the clubs 

the cost is in the region of £20-£35 per 

week and is payable in resort using local 

currency. This money will also cover the 

purchase of snacks and drinks during the 

day. 

Children’s Clubs Operating 

Times 

Club operating times are for guidance 

only. Times vary according to each 

centre, local activities and weather 

conditions. 

Vassiliki - all clubs run from 9.30am - 

5.30pm 6 days a week. Please note 

Starfish have a two hour unsupervised 

lunch break. 

Neilson Beachclubs - Hot Shots run 

from 9.30am - 5.30pm 6 days a week. 

All other clubs run from 9.30am - 

5.30pm 4 days a week and 2.30pm 

-10.00pm 2 days a week (with a break 

after children’s tea to allow for 

showering and changing). Please note 

Starfish have a two hour unsupervised 

lunch break. 

Clubs are not available on transfer day. 

Evening Care and sleepclubs 

Neilson Beachclubs - Children’s clubs 

operate from 2.30pm to 10.00pm on 

two days, leaving you free to make the 

most of your non-inclusive evenings. 

This gives parents the freedom to 

explore the town and sample the local 

delights or simply enjoy the evening in 

the hotel restaurant, while children 

sleep soundly or enjoy the evening 

entertainment of our children’s clubs. 

Three nights a week (on inclusive meal 

nights), we offer a 3 hour evening 

session for all children aged 5-17 years. 

The evening sessions offer a variety of 

activities designed to keep your children 

occupied whilst you enjoy your evening 

meal at our restaurant. 

On the same evenings we offer a 

three-hour babysitting service in our 

sleep club for all children aged from 4 

months - 5 years. We settle the children 

down for the evening following their 

individual bedtime routines in our 

well-equipped crèche complete with 

cots and sleeping mats. This service is 

available for £20 per evening; any 

siblings can be booked for an additional 

£10. Sleepclubs are subject to 

availability and bookable in resort. 

Beachclubs - We are able to offer a 2 

hour evening session for all 5-12 year 

olds twice a week and a Sleepclub for 

thoses aged 4 months - 5 years for 3 

hours on the same two nights. 

Baby Booster and Toddler Packs 

A Baby Booster Pack costs £30 per 

week and includes a kettle and 

microwave in your room, a bottle 

steriliser, a chair style baby bouncer and 

a changing mat. Baby wipes, disposable 

nappies, processed food and formula 

milk are all available to purchase locally, 

either at the hotel or from the nearest 

village. 

A toddler pack costs £15 per week and 

includes a kettle, microwave and 

changing mat in your room. 

Health Matters 

If your child falls ill during the holiday, 

you will be expected to take over care 

until there is no further risk of the illness 

spreading. Please note a doctor’s 

certificate may be required. 

Additional Needs 

We operate an equal opportunities and 

inclusion policy in all of our children’s 

clubs, we work together with you to 

cater to your child’s individual needs. 

Please assist us by informing our 

reservations team when booking of any 

additional requirements your child may

have. The more information you can 

provide us with the more certain we can 

be of catering to you and your child’s 

needs. 

Some children do not settle into our 

clubs, we will work with you to help 

them, however if they fail to do so we 

may ask you to remove the child to avoid 

causing them and other children 

distress. 

Supervison and Responsibility 

We will be responsible for your children 

whilst they are in our care, we will 

ensure that they are supervised at all 

times. We ask that you do the same 

whilst they are in your care. Remember: 

Children are safer when supervised. 

Please note: Due to best practice and 

health and safety reasons we do not 

offer in room babysitting. We do not 

promote the use of babylistening 

devices and children should be 

supervised at all times, never being left 

in rooms unsupervised. Our child 

protection policy is available on request. 

For more information on health and 

safety, care ratios, evening care, what to 

bring, menus and sample days see 

www.neilson.co.uk/Children. 

What to Bring? 

If your child is in one of our clubs we 

provide a sunhat and rash vest. In all of 

our properties we will supply cots and 

baby baths in your room, highchairs in 

the restaurant, pushchairs, nappy 

changing facilities and potties in the 

crèche. Deciding what to take on holiday 

and what to leave behind can be 

difficult, especially if you are new to 

Active holidays. After many tried and 

tested holidays overseas, we have put 

together a list of recommended items. 

Bag - Labelled with your child’s name 

Sun Cream - Factor 25+, spray and 

roll-ons are particularly good for babies 

and small children 

Swimsuit - With UV protection for 

younger children and babies 

Beach towel (these can be hired at our 

Beachplus clubs) 

T-shirt or rash vest 

Beach shoes Hat Sunglasses 

Those children attending children’s 

clubs receive a bag containing a rash 

vest and hat. 

Trainers or shoes with straps and 

closed toe 

Nappies and nappy sacks Aqua 

nappies 

Wet wipes Nappy cream 

Comforters/favourite toys 

Formula milk Bibs Bottles/Beakers 

Steriliser - If not renting a baby booster 

pack 

Pushchair with parasol 

Roll up/fold up changing mat 

Please note that although nappies, 

formula and wipes are available to 

purchase in most resorts, if your child is 

used to certain brands we would 

suggest that you bring your own. For 

hygiene reasons all children who are not 

toilet trained must use aqua nappies 

whilst in the swimming pool. 

Travelling Tips for Families 

If you are breastfeeding on a plane, try 

to time feeds to coincide with take-off 

or landing or both. It will help relieve 

the pain associated with ears 

‘popping’. For older babies and 

toddlers, beakers of drink during take 

off and landing or cartons with straws 

are useful. It is also a good idea to 

take a few cartons of formula, and 

pre-sterilised bottles in case you have 

any delays getting to resort. 

Although you will receive a meal on 

the plane it is always a good idea to 

take a few snacks with you. Try to 

make sure children do not eat too 

much as it might make them feel sick 

when sat on a bus travelling to resort. 

Small plastic bags are excellent for 

storing any soggy left over snacks and 

for any wet items. 

If travelling with a baby or small child 

it’s worth packing an extra t-shirt in 

your hand luggage to cope with any 

accidents during the journey. 

On Flotilla 

The following are some proven ideas 

from other families and Neilson staff. 

As well as there being lifejackets for 

everyone we also have buoyancy aids 

that small children can wear all the 

time while on deck for added security. 

If with very small children, it can be a 

good idea to ask them to stay in the 

cockpit at all times whilst the boat is 

under sail. If the boat is leaning over 

then it can be a little harder to walk 

along the top decks. 

If moving around the outside of the 

yacht then please ask them to walk 

and not run, as there can be plenty of 

things to catch little toes on. 

The forepeak cabin is usually the 

smallest so is a good size for the 

children and as you generally anchor 

stern to each evening, it will be 

furthest away from the quayside. 

When parking the boat for the first 

couple of times it can be a good idea 

to have your children below deck 

whilst you master this under the 

watchful eye of your skipper. Give the 

children a job so they feel involved. 

We can equip our yachts with netting - 

this is a mesh net that attaches along 

both sides of the yacht, making it safer 

for them to move around the boat. 

Your flotilla mate will give your children 

lots of things to do during the day and 

usually encourages the children to 

meet up, with a few parents once you 

have parked up for the early evening in 

your new port of call. 

Once your confidence and that of your 

children increases then it’s great to get 

them involved in sailing the boat and 

taking part in the fun. 

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112 

Important Holiday Information 

Your Holiday Price 

What’s Included - All Holidays 

Return flights - From a selected airport. The price of 

your holiday will be influenced by your flight selection 

and date for travel. See the flight section at the back of 

this brochure for full details. 

Air Passenger Duty, UK Airport taxes and security 

charges - All prices include current government APD. 

From 1 November 2009, destinations are categorised 

into four geographical bands based on distance from 

London. Each band will have two rates, one for standard 

class of travel and one for other classes of travel. The 

rates are subject to change and are published on the 

HM Revenue & Customs website - visit 

www.hmrc.gov.uk. Our prices may go up or down if 

APD rates change. 

ATOL Protection Contribution (APC) - The price of your 

holiday includes the amount of currently £2.50 per 

person as part of the ATOL Protection Contribution 

(APC) we pay to the CAA who provides financial 

protection for your holiday in the unlikely event of our 

failure. The amount you pay will be shown on your 

confirmation invoice. 

Aviation fuel costs - Known at the time of booking (see 

Extra Charges - before booking). 

In-flight meals appropriate to the airline, time of flight 

and destination. If you require vegetarian, kosher or 

have other special dietary requirements, please let us 

know when you book (there may be a small charge 

made by the airline). Inflight meal is not included on 

Monarch and Easyjet flights. 

Return transfers - Please rest assured that if you are 

required to wait at the airport for a time before your 

transfer departs, or stop en route in order to meet other 

clients we endeavour to keep any waiting time to a 

minimum. 

Accommodation - Prices are shown within the price 

panel for each property. In hotels prices are per person 

for two adults sharing a room. Yacht prices are based on 

the number of passengers sharing the accommodation 

excluding infants. 

Meals in accommodation are detailed on each resort 

page. 

Neilson representatives are on the spot at all times in 

all resorts. 

Dinghy sailing, windsurfing, mountain biking, 

waterskiing and tennis tuition and use of equipment 

depending on your accommodation and holiday choice 

(yacht courses are at a supplement). 

Sea Urchins, Surfbusters, Sharksters, Surf Squad 

and TAG children’s clubs are included in some or our 

destinations, see page 108 for more details. 

Marine Insurance, covering injury or damage you may 

cause to third parties with our equipment, and 

accidental loss or damage to one of our yachts and its 

inventory. 

Luggage allowance Your hand luggage and hold 

luggage allowances are independent of each other and 

cannot be combined together. Please refer to the Flight 

information page at the back of this brochure and the 

section titled ‘At the Airport’ for more information 

regarding hold/hand luggage. 

Hold allowance All our holidays include a minimum of 

20kgs luggage allowance which you can check-in for 

carriage in the aircrafts hold. (Some holidays include 

additional basic allowance at no extra cost, please see 

our brochure offers for details and check carefully at the 

time of booking). Infants travelling on Thomas Cook 

Airlines flights also receive 10kgs hold allowance - 

please refer to the section titled ‘Carriage of infants’ for 

more information. When you book you will be offered 

the opportunity to increase your hold luggage allowance 

for an additional charge – this will apply to all travellers 

on your booking. If you do not require extra allowance, 

please ask your travel agent to remove this at the time 

of booking. Please note – additional luggage allowance 

cannot be added once travel tickets have been issued. 

Excess baggage charges will apply if you exceed your 

allowance. 

Hand allowance You are permitted to carry onboard a 

maximum of 5kg hand luggage per person (excluding 

infants) which cannot exceed a specific size/dimension 

as stated in our Flight section of this brochure (and on 

the Airlines website) 

Return transport: You may find that your transfer is 

shared by customers from other tour operators within 

the Thomas Cook group and could make a number of 

stops on route. 

Yacht Prices Also Includes: 

Yacht (from 5pm on arrival day). Sailing normally starts 

the following day after the relevant papers and briefings 

are complete. Return by late afternoon on last sailing 

day. Timings are approximate. 

Charter papers and local taxes except harbour dues 

away from base. 

Full tanks of fuel and water at start of holiday. 

Gas, clean linen and a small starter pack. 

Services of local yacht support staff for repairs and 

briefings. 

Guaranteed repayments if flotilla yachts can’t sail due 

to breakdown. In the unlikely event that your yacht 

cannot travel due to a major failure which is not your 

fault, we will offer £140 for each 24 hours or full sailing 

day (10am - 5pm) that your yacht is immobile (£100 for 

yachts under 30ft). 

Damage waiver and security deposit. 

Suport and service of our lead boat and crew. 

Starter pack of basic essentials and cleaning products. 

Fully equipped galley. 

Dinghy tender. 

Yacht cleaning. 

What’s Extra: 

Charges for extra security, insurance, aviation and 

other associated costs and possible surcharges. 

Inflight meal if travelling on Monarch or Easyjet flight. 

Late Booking Fee - A charge will apply for all bookings 

and name changes made within 15 days of 

departure.The minimum charge will be £15 per person, 

you will be advised on the applicable fee at the time of 

booking. 

Optional socials and excursions - These are payable 

locally. 

Children’s Clubs - Starfish and Hot Shots. 

Health and Beauty Treatments 

Meals, unless they’re advertised as part of the holiday; 

see relevant resort page. 

Under Occupancy Supplements which may apply in 

some rooms, including single room supplements. 

Additional fuel, water, mooring charges and shore 

power. 

Travel Insurance - It’s a condition of booking that you 

have medical insurance valid for watersports, scuba 

diving and mountain biking activities, including a 24 

hours service for repatriation to UK if necessary. See 

page 142. You may substitute another if its cover for 

watersports, scuba diving, mountain biking and sailing is 

equivalent or better. Please advise name of insurance 

policy at time of booking. 

Entry Visas - see Passport & Visa section on page 137. 

Credit Card Transactions - Prices advertised in this 

brochure apply to payment by cash or debit card. A 

charge will apply to payment by credit card - see inside 

back cover. 

Tickets will be issued electronically, in person or via 

post when you book a holiday or at least 14 days prior to 

travel. If you book within 14 days it may be necessary to 

make arrangements for you to collect your tickets from 

our airport representative on arrival, or in some cases 

may be able to post or email your documentation to 

you, at your request, but if special delivery is required a 

charge may be applied. 

Other Charges - Such as telephone calls, mini bars, log 

books, mooring fees and any other services not shown 

as being free. 

Extra Charges - before booking 

Local charges made by accommodation – such as air 

conditioning, a la carte dishes, sunloungers, pool towels, 

sporting facilities, telephone calls, safes, minibars and 

any other services not shown as being free. 

Please note carefully, as we indicate underneath the price 

panels, prices include an amount to cover our current fuel 

charges known at the time our brochure is produced. You 

should be aware that these charges and costs may 

change between date of publication of this brochure and 

the time of travel. We reserve the right to alter prices and 

introduce fuel supplements where changes in fuel costs 

occur. Furthermore, although we have included in our 

prices an extra charge to cover aviation, security and 

aircraft insurance. 

You should be aware that the charges and cost may 

change between the date of publication of this brochure 

and the time of travel. Since all these costs are beyond our 

control and subject to further changes, we reserve the right 

to pass on any additional charges to you and they will be 

added and shown separately at the time of booking. We 

reserve the right to change prices, prices can go up or down. 

Please therefore check carefully the total costing, including 

any additional charges, with us or your agent before you 

book. 

Your Choice of Flight 

When you check our latest holiday price with your travel 

agent or on our website, you will be advised of the basic 

holiday price including any additional costs associated with 

your choice of flight (such as, the departure point, day and 

time of flight or seasonality of flight). By way of a guide, we 

have shown the minimum price increase that will apply to the 

holiday prices shown depending on your flight selection - 

these are listed in the ‘Flight Information’ section at the back 

of this brochure. The only supplements you are likely to see 

when you book that relate to your choice of flight will be for 

extra leg room, or other optional services (such as ‘choose 

your seat’). Just ask your travel agent, or visit our website to 

check our latest holiday prices. 

Children 

Children under two at time of return journey pay a £50 short 

haul £90 long haul holiday administration fee and a 

supplement if using the Starfish Club. We know that different 

aged children want to do different things, so we have seven 

clubs -Starfish, Sea Urchins, Surfbusters, Sharksters, Surf 

Squad, Hot Shots and TAG. Cots are available at each centre 

and must be pre-booked. 

Free Child Prices 

There are a limited number of free child places available at 

selected properties when travelling on a charter flight. These 

places are obviously popular and go quickly, so make sure 

you book early. Please note that the second child price 

applicable at the time of booking still applies if the first child 

has a free place. A free child means you benefit from not 

paying the applicable child price for the first child. (The 

current selling price for that child applies if no free child 

places are left or you have the option to choose to pay for the 

child in order to benefit from other savings or discounts). Just 

ask your travel agent, phone us direct or visit our website to 

check the current child prices. Please see below for the child 

price conditions 

Child Price Conditions 

1. Child discounts apply for children up to and including 14 

years of age, unless otherwise stated in the hotel 

description, and apply to the basic adult price for holidays. 

2. Children qualifying for a free holiday are entitled to the 

basic accommodation and flights free but must pay for any 

optional meal arrangements and optional accommodation 

supplements (for example superior room supplements); all 

other children must pay ANY accommodation or other 

supplements in full. 

3. Subject to availability, one free child place can be selected 

for each room booked and must be sharing with 2 adults. 

If there are no free child places left on your chosen holiday, 

the first child pays the standard child price. 

4. Children count towards occupancy levels. 

5. The full adult deposit must be paid for all children except 

infants. In the case of a free child place, the deposit will be 

deducted from the final holiday invoice. 

6. Child ages you provide must be applicable to the relevant 

date of return. If a child is subsequently older on the date 

of return than originally specified at the time of booking, 

this may mean they no longer qualify for a child price and 

you will have to pay the full adult fare, plus any admin fees, 

before the party can travel. Please check carefully with 

your travel agent or us before booking. 

7. Free child places are limited in number, subject to 

availability and can be withdrawn at any time. 

Value for Money 

The basic price may be more expensive than your average 

beach holiday but by the time you have added up all the extra 

costs of keeping your family or friends amused you will see 

what great value these holidays are. There is no way you 

could achieve such value or quality by trying to piece together 

an active holiday once in resort. 

Surcharges 

We reserve the right to surcharge, please refer to our 

Booking Conditions for details. 

Group Booking Conditions 

1. All offers are subject to availability and the number of 

group offers per departure may be limited. Group offers 

may be limited to selected hotels in our brochure. Please 

ask for details.

2. Children do not count towards group bookings. 

3. The group must book exactly the same holiday at the 

same time. We may allow large groups to travel from 

different airports but only on application. 

4. The amount of group discount will be dependent on the 

number of full paying adults travelling, and will be 

calculated on the final number of passengers travelling. 

Cancellation of group numbers may result in the loss of 

group discount. The discount is per group booking and 

applies only to the basic holiday cost. 

5. Group offers are not available on any holidays that 

include scheduled flights. 

6. All passengers must pay the deposit. A Group option 

can be held on brochured holidays for 7 days while 

deposits are collected, however this is dependent on 

availability. 

7. All passengers’ names must be supplied 10 weeks 

before departure or at the time of booking (with 

deposits). Subsequent name changes will incur an 

amendment fee. When supplying passengers’ names, 

you must at the same time also confirm your rooming 

list - by this we mean who is to share a room with who. 

If you fail to do so, we will allocate rooms and cannot 

accept any liability if these arrangements do not meet 

with your approval. 

8. Names may be required immediately at time of 

booking on some departure dates or destinations. 

9. Any person who acts as the leader of a group (whether 

or not they travel on the holiday), shall be the ‘lead 

name’ with all the usual responsibilities associated with 

that role as set out in our booking conditions. In 

addition, the group leader shall be responsible for 

confirming all travelling passenger details to either the 

Travel Agent (when booking through an ABTA member 

agent) or directly to our Reservations department. They 

will be responsible for paying all sums that are payable 

in respect of the booking as a whole (including any 

amendment/cancellation charges), and for passing on 

accurately and in full to travelling passengers any and 

all information issued by the Travel Agent or us, 

including but not limited to passing on copies of our 

confirmation invoices and a copy of our booking 

conditions. 

Special Arrangements for Groups 

Groups requiring special arrangements relating to flights 

(extra baggage, equipment etc), or in resort (extra room 

hire etc) must be aware that any special arrangements are 

subject to availability and may incur an extra charge. 

What to Bring 

Yacht and Dinghy Sailors 

Sailing gloves - comfort and protection for ‘office hands’. 

Light, waterproof spray tops to protect sailors from the 

chilling effect of spray in strong winds. Beach slippers, 

deck shoes or wet suit boots provide more comfortable 

sailing. Wetsuits for early or late season. 

Windsurfers 

We provide a good selection of harnesses although you 

may prefer to bring your own. Windsurfers should bring a 

wetsuit for early or late season. Expert windsurfers 

maybe more comfortable with summer wetsuits to 

protect them from wind chill throughout the season or a 

rash vest to keep the sun off. Surf shoes help offset the 

effects of sun oils on the boards and help to avoid 

stubbed toes. 

Waterskiers and Wakeboarders 

We provide a limited range of wetsuits to wear whilst 

waterskiing or wakeboarding. There is a range of ski and 

board sizes and styles to choose from but if you have 

personal favourites, please feel free to bring them with 

you (please check with your airline for carriage 

arrangements). 

Mountain Bikers 

We supply helmets and gloves, but bring your own if you 

prefer. Bring trainers or other sports footwear. Padded 

Lycra shorts – a good investment for comfortable cycling! 

Bum bag – a useful addition. If you are planning on 

bringing your own bike please check with your airline for 

carriage arrangements. 

Tennis 

We provide a range of rackets and balls, but feel free to 

bring your own if you prefer. 

Divers 

If you don’t wish to bring your own equipment it can be 

hired at time of booking. Tanks and weights are always 

provided free of charge. 

General 

You won’t need many clothes on our holidays! Just plenty 

of swimwear, casual holiday clothes and a sweater for the 

evenings. Evening dress is informal. 

Storage space is often limited, so travel light. Those on 

yacht holidays have even less storage space and should 

pack everything into soft holdalls. 

A small soft rucksack or cool bag is extremely useful for 

carrying picnics, towels and spare clothes. Bring warm 

clothes in May and early June and after mid-September if 

travelling to our Mediterranean resorts. 

Before you travel 

Health Precautions 

Health facilities, hygiene and disease risks vary 

worldwide. You should take health advice about your 

specific needs as early as possible. Sources of 

information include the following websites: fco.gov.uk, 

www.hpa.org.uk and www.nathnac.org, your General 

Practitioner or a specialist clinic. 

Whilst many Western European and North American 

destinations currently have no compulsory inoculation 

requirements, advice about destinations can change. 

Customers travelling to worldwide destinations are 

recommended to seek advice from the sources 

mentioned above and, where recommended, obtain 

vaccinations or tablets for protection. 

If you are visiting a European Union (EU) country you 

should obtain a European Health Insurance Card (EHIC) 

and take it with you when you travel. The EHIC can be 

obtained free of charge by completing an application form 

available from main Post Offices and from 

www.dh.gov.uk/travellers. Please note, the EHIC is in 

addition to Travel Insurance, not instead of it. 

Travel Advice 

The Foreign and Commonwealth Travel Advice Unit issues 

and frequently updates advice for those travelling outside 

the UK. The advice includes general warnings and specific 

information for the benefit of travellers. Ask your travel 

agent for details of any current advice for the country or 

countries which you plan to visit when you book your 

holiday. You are also advised to check this information 

before you go by accessing the latest Travel Advice on 

www.fco.gov.uk, alternatively e-mail 

traveladvicepublicenquiries @fco.gov.uk or telephone the 

Foreign Office Travel Advice Unit on 0845 850 2829. 

Travellers with reduced mobility or disability 

Overseas Accommodation and Overseas Transport 

Arrangements 

The majority of overseas accommodation, overseas 

transport (including transfers) and other holiday services 

provided overseas are not equipped to cater for the needs 

of many disabled holidaymakers. Furthermore the natural 

terrain and the layout of some resorts can sometimes 

make life difficult for wheelchair users. It is therefore 

important, if you have any disability, that the appropriate 

enquiries are made about the suitability of particular 

accommodation, resorts, transport and services, and that 

you are fully satisfied you have made the correct choice 

before you book and confirm your holiday. Please note: if 

special arrangements need to be made for you an extra 

charge may have to be levied, this may be the case either 

before you go or when you arrive in resort. We cannot be 

held responsible if you fail to tell us about special 

needs/requirements that will affect your holiday 

experience and this means we will not compensate you. 

For customers who require support or advice prior to 

booking, please contact our Special Assistance Team who 

will contact our suppliers for further information. 

Simply call our Special Assistance Team on 0800 107 

3409. (This is a dedicated number for special assistance 

enquiries and we are unable to transfer calls to other 

departments). 

At the Airport and Onboard Your Flight 

If you have a disability, reduced mobility or special need 

that you require assistance with, either at the airport or 

onboard the aircraft please let us know as soon as 

possible. We would like to know if you have a preexisting 

medical condition or recent injury, so that we can answer 

any questions and ensure there are no concerns about 

your fitness to fly. Please speak to your travel agent or call 

our Special Assistance Team on 0800 107 3409 and we 

will pass details onto the relevant airline and airport. If you 

do not request this in advance the airlines and airports 

cannot guarantee that this service will be available, as 

there is a limit on the number of passengers with reduced 

mobility and the number of wheelchairs the airline is able 

to assist on the day with no pre-notification. 


We recommend you contact us at the earliest 

opportunity, we need information regarding your need for 

assistance no later than 48 hours before departure, so we 

can inform the responsible Managing Body at the 

airport(s) and your airline. If your booking is made later, 

the airport/airline will make all reasonable efforts to 

provide the service required but cannot guarantee that 

this can be done successfully. Please let us know if you 

need any assistance at the airport or onboard the flight, 

such as, if you use a wheelchair, if you are visually 

impaired or require use of oxygen. Also, please note that 

if you are not self-reliant (capable of taking care of all your 

physical needs independently in-flight), a carer must travel 

with any passenger who does not meet the DFT 

(Department for Transport) code of practice definition of 

self-reliance. The carer must purchase a ticket at the same 

time. You can find more information about travelling with a 

disability or reduced mobility on our website: 

www.thomascook.com. If you are flying with Thomas 

Cook Airlines you can also refer to 

www.thomascookairlines.co.uk. Alternatively please 

discuss your requirements with your travel agent or 

contact our Special Assistance Team direct on 0800 107 

3409 and we will be pleased to help you. (This is a 

dedicated number for special assistance enquiries and we 

are unable to transfer calls to other departments). 

Passports & Visas 

(British Citizens) 

The following information applies to British Citizen’s 

holding a UK passport issued in the UK. Non-British 

Citizen passport holders or British Citizens holding a UK 

Passport issued abroad or holders of British Subject 

Passports should contact the appropriate consulate or 

embassy for clarification. Please note, both passport and 

visa regulations can change and you should therefore 

check with your travel agent or the relevant embassy well 

in advance of travel. It can often take some time to obtain 

a visa, so you are advised to apply in plenty of time. 

Your responsibility: It is the responsibility of passengers to 

ensure they have valid, acceptable passports and any 

required visa or any other documentation for the travel 

they are to undertake - you must be able to meet the 

entry requirements for both your final destinations and 

any stop-off points en-route. Passengers without the 

correct documentation may be refused carriage by the 

airline or entry into any country. Where entry is refused, 

fines or other financial penalty will be imposed on or by 

the airline and the passenger(s) concerned will be 

required to immediately return to their country of 

departure. Any passenger who travels without the 

required passport/visa/other documentation is solely 

responsible for and must immediately pay all fines, 

surcharges, other financial penalty, costs (including the 

cost of their immediate return flight) and any other sums 

of any description which are incurred or imposed by the 

airline or incurred by ourselves. 

This will be the case regardless of whether the lack of 

correct documentation is spotted at the departure airport. 

We can accept no liability in this situation and no 

compensation, expenses, refund or other sum will be 

paid. 

Validity: A valid passport is essential when you travel 

abroad. Although your passport has been issued for 10 

years (5 years for children) you should note that some 

overseas countries have an immigration requirement for a 

passport to remain valid for a minimum period after the 

date of entry to that country (typically 6 months). If your 

passport is in its final year of validity, you are advised to 

check the requirements of the destination before you 

make your final travel plans. 

Names: At the time of booking please ensure you supply 

your first name and surname, (as they appear on your 

passport) as both of these must be stated on your flight 

ticket. This will reduce confusion and delays at check-in. It 

is anticipated that customers could face more queries and 

delays as more countries introduce Advance Passenger 

Information systems. You may not be able to travel and 

insurance may be invalid if the name on your passport and 

travel documents don’t match. 

If, after booking a holiday but before travelling, any 

member of your party changes their name, e.g. as a result 

of getting married, we must be notified immediately so 

that we can make the necessary changes to your holiday 

documentation. 

Children: are required to have their own passport. 

Please note your own particular circumstances (which will 

not be evident to us from your booking) may mean that a 

visa is required for you or another member of your party. 

We would strongly urge you therefore to contact the 

113

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Consulate of the country that you will be visiting to obtain 

the most up to date information before making your 

booking with us. The contact details of the relevant 

Consulate visa lines are as follows: 

Greek Embassy Turkish Consulate 

020 7221 6467 0906 834 7348 

All 0906 calls are charged at £1/minute. 

Non-British Citizen passport holders may require visas to 

enter countries which are signatories to the Schengen 

agreement and contact should be made with the 

appropriate Consulate or Embassy for clarification. 

Requirements for Turkey 

Please note that British visitors to Turkey are required to 

pay £10 sterling per person for a visa on entry into the 

country and must hold a 10 year passport, with a 

minimum of 6 months validity from the date of entry into 

Turkey. The Visa is only valid for a 90 day stay or less. 

Scottish notes are NOT accepted. 

How to Contact the Passport Agency 

General passport enquiries should be directed to the 

Identity and 

Passport Service. Please visit their website: 

www.direct.gov.uk/passports or telephone: 

0300 222 0000 

Apply early: If you need to apply for a passport or renew 

an expired passport, you should do so well in advance of 

travel and at least four weeks before. (If you are 16 or 

over and have never had a passport in your own name, 

you should apply for one at least six weeks before your 

holiday. The UK passport service has to confirm your 

identity before issuing your first passport and will ask you 

to attend an interview in order to protect your identity). 

Visit www.ips.gov.uk 

Advanced Passenger Information - API 

Under the UK Government ‘e-Borders’ scheme, Tour 

Operators and Airlines are required to collect biographical 

information contained in the section of your passport that 

can be read by machine (such as name, passport 

number). We refer to this as your advance passenger 

information and will pass this onto the e-Borders 

programme both prior to your departure from a UK Airport 

to an overseas destinations, and on any journey to the UK. 

We are legally required to collect your advance passenger 

information – for details visit the UK Border Agency 

website: www.ukba.homeoffice.gov.uk . For some 

destinations this will be obtained at the airport but for 

others we will ask you to provide the information at least 

7 days before you travel. In 2010 this is likely to include 

Turkey and much of Greece. Please visit website 

www.thomascookapi.com for information on the latest 

countries where this applies. Please also carefully note 

any instructions about Advanced Passenger Information 

on your confirmation invoice or tickets. The UK Border 

Agency, e-Borders programme is a legal direction to 

which all transport carriers must comply, failure to provide 

the required data may result in carriage being denied. 

Your Accommodation 

Under Occupancy Supplements 

The prices in this brochure are usually based on a specific 

number of adults sharing the accommodation as stated 

on each price panel. If there are fewer adults sharing the 

accommodation than the number stated, supplements 

will have to be paid. These supplements are called “under 

occupancy” supplements and are indicated at the bottom 

of each price panel where relevant. The under occupancy 

supplements shown are ‘from’ amounts, per person per 

night, and may vary depending on date of travel. Unless 

otherwise stated, under occupancy supplements are 

payable per person per night. Please note that infants do 

not count towards occupancy levels. Children do count 

towards occupancy unless travelling on a free place. Our 

accommodation prices are based on at least two adults 

sharing. We do not always have the space to show under 

occupancy supplements for the single traveller for 

accommodation which is priced on a two adults sharing 

but please contact us for further information and 

supplements where applicable (see also ‘Single 

Supplements’ below). 

Infants 

Please note that in each accommodation description we 

state the maximum number of occupants a room can 

accommodate; this number can include one infant unless 

otherwise stated. If you need to book more than one 

infant into a room, please contact us before booking, as 

enquiries will need to be made with the hotel manager. 

For any bookings made which exceed this stated 

maximum and for which we are advised cannot be 

accommodated, we reserve the right to pass on the cost 

of any additional/different rooms required to 

accommodate the booking. There may be a charge locally 

for infants for use of services or facilities in the 

accommodation. 

Single Supplements 

Why are single travellers asked to pay for their room? If a 

single person occupies a double room they will usually be 

asked to pay extra (a single supplement). Hotels price 

their rooms as doubles and they do not reduce the rates if 

they are occupied by a single person. The costs to the 

hotel of providing the room - heating, lighting, cleaning 

etc. are the same regardless of how many people occupy 

that room. 

Why are single rooms sometimes smaller than doubles or 

family rooms? Hotel design may mean that single rooms 

are smaller and may have different facilities to standard 

rooms. While there is normally a supplement for these 

rooms the overall cost will usually be less than when a 

single person occupies a double room. 

The prices we charge reflect the costs of under 

occupancy of the rooms. 

Official Ratings 

Rating systems are an attempt to give a guide to the 

overall quality of properties. The official ratings are given 

by the authorities in the country, and do tend to give a fair 

impression of relative standards within that country. 

However, different countries have different standards, so 

don’t assume that a 3 star hotel in one country is 

equivalent to a 3 star hotel in another. Official ratings are 

mentioned in the brochure descriptions where applicable. 

Neilson Ratings 

With over 30 years of experience we have compiled a 

rating system specifically for Neilson. This is based on the 

particular characteristics of each property, taking into 

account their facilities, general atmosphere, plus the 

distances to resort facilities. Our rating system enables us 

to give a useful reflection of property types in all 

countries. The rates are awarded from to with + 

being awarded to those with a slightly higher standard. 

The nature of these ratings is subjective. They are 

compiled using the opinions of experienced Neilson 

employees in addition to a scoring based system. 

Air Conditioning 

Some properties have individual air conditioning located in 

either the bedroom or the living area. In some 

descriptions we have indicated that there is centrally 

controlled air conditioning. This means it is operated at 

the discretion of the management, both in bedrooms and 

public areas. In such cases air conditioning may be 

restricted to particular times of the day and to the hottest 

months of the summer. There may be a local charge for air 

conditioning in some rooms. 

Nights in Your Accommodation 

Your accommodation is usually reserved for you from 12 

noon (from 4pm in some areas) on the day of your 

departure from the UK. In some cases depending on your 

flight times you may arrive in the early hours or during the 

course of the morning. Your accommodation should be 

immediately available to you and in this case is classed as 

the first night of your holiday. Rooms are normally vacated 

at 10am on the last day of the holiday, yachts at 9.30am. 

On some occasions there may be several hours to wait 

before the departure of your flight home. In such cases a 

room may be made available for changing and storing 

luggage. It is possible that you may lose a meal due to 

your particular flight times. 

Views 

If you would like a specific view, please be aware that 

rooms described as having a pool or sea view may not 

have a full pool or full sea view because of trees or plants 

blocking the view. 

Mediterranean Toilets 

Some Mediterranean toilets cannot digest paper, so it 

may go into a little bin, which is emptied daily. 

Room Cleaning and Towels 

Bed linen and towels are changed once during the week 

and at the end of each week. 

Other Guests 

We do not have exclusive use of all properties featured in 

this brochure. Therefore there may be guests from other 

countries and of mixed age groups at your 

accommodation. Some of the hotels we feature do 

operate corporate conference facilities and there may be 

occasions where business meetings are taking place 

during your stay. 

Your Resort 

Safety & Hygiene 

Your health and safety is of paramount concern to us, 

especially if children are involved. In addition to monitoring 

the hygiene and safety standards in all the hotel and 

apartments that we use, it is appropriate that we bring to 

your attention the need for you to be careful and to take 

necessary precautions whilst overseas and we need your 

help and cooperation with this. We would ask you to pay 

close attention to the following information, together with any 

other information we, our agents or suppliers, provide to you 

before you go, during your flight and when you arrive in your 

destination and at your hotel. It is most important that you 

familiarise yourself with this information and any other 

information you are given or on display, because not only do 

we want you to have a great holiday but we want you to have 

a safe holiday. 

Swimming pools and water features: Some of our hotels 

and apartments welcome local people and other 

holidaymakers not residing at the property to use the 

swimming pool and facilities within the accommodation. This 

can lead to pool areas becoming busy at times, for example 

sunbathing space and available sunloungers may become 

limited. Please make use of the pool shower facilities before 

swimming - this helps to prevent any potential infections and 

helps to keep the pool clean. 

Every pool is different and most hotels/apartments do not 

employ life guards, so you are strongly recommended to 

familiarise yourself with the pool layout, identifying the deep 

and shallow ends before using. Do not use the pool after dark 

or when the pool is closed, even if the pool has underwater 

lights. You should never swim when you have been drinking 

alcohol. Whilst some of our hotels and apartments have 

water features, such as slides or flumes, which may appear in 

our photography, generally we do not recommend these are 

used. It is possible such features may have been replaced or 

removed since the photography was taken. 

Overseas Safety Standards: Regrettably the safety 

standards and regulations overseas may not be of the same 

level that we enjoy in the UK. For instance, the design and 

height of balconies may differ. The setting and enforcement of 

local regulations is a matter for the Authorities of the country 

and the foreign supplier of the services concerned. We are 

working with hoteliers to improve standards wherever 

possible. You should familiarise yourself with fire procedures, 

including emergency exits in your accommodation, the 

swimming pool(s) area and any unfamiliar cooking appliances. 

If in doubt, ask your representative or an appropriate member 

of staff. 

Children: Children must be supervised by you at all times, 

especially near water, on balconies or in unfamiliar buildings 

and surroundings. 

Stomach Upsets: It is still a relatively common occurrence to 

suffer gastric illness when travelling abroad and being 

exposed to a different environment. There are many ways you 

can reduce the possibility of being affected, such as, not 

eating undercooked food, avoiding ice in drinks, ensuring you 

drink plenty of bottled water and avoid over exposure to the 

sun. 

Out and About: Due to rough terrain and uneven surfaces, 

we recommend that you are extra careful and vigilant when 

visiting temples and other sites of interest and when crossing 

roads. Crimes against people and property are a fact of life 

throughout the world and you have the same responsibility 

for your own safety as you do at home. In some places the 

local police may not be very cooperative or interested when 

you report a theft or need insurance confirmation so always 

take care of your property. It is recommended not to 

approach cats and dogs and other animals as these may carry 

the rabies disease which can be passed on through bites and 

scratches. Please exercise caution before entering the sea as 

the seabed is not even and changes in depth. The sea is 

capable of springing surprises and we have not inspected the 

beach or seabed for its safety. 

Resort Activities 

Our brochure includes information on different types of 

activities, tours, excursions or establishments that you are 

likely to find in the local area. We do not own or operate any 

of these services.. These are mentioned by way of a guide 

only, the information, availability and prices we include in our 

brochure are subject to change. If you choose to book 

services locally with the provider of any excursions and 

activities, we recommend you check your travel insurance 

covers any services you book and take part in and that you 

familiarise yourself with the company providing the services 

and any conditions that apply and literature/documentation 

you receive. Neilson does not recommend or endorse any 

particular excursions or activities available locally, except for 

excursions which are shown in our brochure as being

‘pre-bookable’ or which your representative may offer to 

book for you in your resort. Excursion days and times are 

approximate and all elements may be subject to change. 

Trips are subject to minimum numbers and weather 

conditions. Prices for activities mentioned in our brochure 

are per person and minimum ages may apply. Please see 

our Booking Conditions for further information on 

excursions. 

Airports and Transfers 

Some resorts are off the beaten track; to reach them you 

either fly to airfields with few facilities, or you take long 

bus drives from better known airports. The places you 

reach are worth the trouble. Transfer timings are shown 

on each resort page under ‘Getting There’. Timings are 

approximate and do not include dropping off guests at 

other accommodation en route. 

Mopeds and Quad Bikes 

Many holiday injuries we see are caused by moped or 

quad bike accidents. We don’t recommend you hire them. 

Our Service 

At Neilson, we are proud that our staff are the best in the 

business. They are thoroughly trained in making sure that 

you have a great holiday, added to which they are local 

experts and their knowledge is at your disposal. Our staff 

are also trained to know when they are not wanted - so if 

you want to do your own thing while you’re on holiday 

they’ll be perfectly happy to leave you alone. If for any 

reason a Neilson staff member is unavailable in resort, 

you can rest assured in the knowledge that our UK Duty 

Office staff are quickly and easily contactable if you need 

any help, advice or assistance. 

If you have a complaint we will need to know about it and 

our staff or UK Duty Office will do their best to solve the 

problem as soon as reasonably possible to minimise any 

inconvenience. This will also help us to improve the 

holiday experience for all our customers. 

There may be times when our local staff or our UK Duty 

Office is unable to solve a particular problem immediately. 

While appreciating that this may be upsetting for you, 

Neilson does expect you to behave in a reasonable 

manner towards our staff. Consequently, should any 

customer act in a threatening or intimidatory manner 

towards Neilson staff, we shall have no hesitation in 

taking appropriate legal measures. 

Resorts 

In low season, resorts can be quiet with some facilities in 

limited supply, whereas in high season the resort is sure 

to be full, with facilities in full swing. However there may 

be occasions where hoteliers or providers of services 

withdraw a facility temporarily or otherwise due to lack of 

demand, especially at the start or end of the season. 

Resort Development 

Some of the destinations in this brochure are still being 

developed and even in more established resorts there is 

often a possibility of building work taking place. If in our 

opinion this is likely to affect your booked accommodation 

we will tell you at the time of booking or if you have 

already booked, you will be contacted before departure if 

there is time. Please refer to the Booking Conditions 

section ‘Circumstances beyond our Control’ for more 

information. 

Smoking 

Restrictive legalisation against smoking is increasingly 

common in destinations worldwide. You may find that 

your hotel or areas within your hotel and holiday resort 

operate enforced smoking regulations. Fines may be 

imposed for breaking regulations. To find out more visit 

the FCO website www.fco.gov.uk 

General Information 

Equipment Failure 

Can sometimes result in the withdrawal of some 

watersports facilities. We carry out the repairs as soon as 

possible. 

Additional Activities 

While we recommend particular suppliers, we have no 

control over their activities and cannot be liable for any 

shortcomings or inadequacies that may occur. 

Photography 

Some of the atmospheric photography shown in 

conjunction with particular accommodation and resorts 

advertised in this brochure (e.g. children playing on a 

beach or close-up in a pool) was shot on location and not 

at the accommodation or resort concerned. 

ABTA - The Travel Association 

Neilson a trading name of Thomas Cook Tour Operations 

Ltd, is a member of ABTA with membership number 

V6896. ABTA and ABTA members help holidaymakers to 

get the most from their travel and assist them when 

things do not go according to plan. We are obliged to 

maintain a high standard of service to you by ABTA’s Code 

of Conduct. For further information about ABTA, the Code 

of Conduct and the arbitration scheme available to you if 

you have a complaint, contact ABTA, 30 Park Street, 

London, SE1 9EQ, Tel: 0203 117 0500 or look at their 

website: www.abta.com 

Your Financial Protection 

The Package Travel, Package Holidays and Package Tour 

Regulations 1992 require us to provide security for the 

monies that you pay for the package holidays booked 

from our brochure and for your repatriation in the event of 

our insolvency. Where your booking includes a flight, we 

provide this security by way of a bond held by the Civil 

Aviation Authority under ATOL number 1179. In the 

unlikely event of our insolvency, the CAA will ensure that 

you are not stranded abroad and will arrange to refund 

any money you have paid to us for an advance booking. 

For further information visit the ATOL website at 

www.atol.org.uk. 

The price of your holiday includes the amount of £2.50 

per person as part of the ATOL Protection Contribution 

(APC) we pay to the CAA. This charge is included in our 

advertised prices but will be shown separately on your 

confirmation invoice. 

Where you book a package holiday from our 

brochure/website which does not include a flight, we 

provide security by way of a bond held with ABTA. 

Telephone Calls 

To ensure we consistently deliver excellent customer 

service, telephone calls to Thomas Cook's UK offices are 

recorded. Calls to 0845 numbers are charged at local call 

rate, calls to 0844 numbers are charged at 5.2p per 

minute and calls to 0871 numbers are charged at 10.3p 

per minute (from BT fixed lines, mobile and other 

providers’ charges may vary). 

Flight Information 

Flying with Thomas Cook Airlines 

Providing you with the ultimate in flexibility, Thomas Cook 

Airlines are able to offer a number of pre-bookable flight 

services, which should be booked no later than 7 days 

prior to departure. (If you are not flying with Thomas Cook 

Airlines, please contact your airline direct or consult with 

your Travel Agent). 

Choose Your Seat: 

When you book your holiday ask your travel agent (or 

select online) to add the ‘Choose Your Seat’ pre-bookable 

service. Prices start from just £15 return per person. This 

service enables you to select your seat number at 

www.flythomascook.com prior to the scheduled flight 

departure date. 

Internet Check-in 

Customers on selected routes who pre-book ‘Choose 

Your Seat’ can enjoy the benefits of internet check-in*, 

from 7 days prior to the scheduled flight departure date. 

Full details will be included with your invoice/flight tickets 

or by visiting www.flythomascook.com 

We know that our customers will love this new service 

and expect it to be very popular, so don’t leave it until the 

last minute as internet check-in may close up to 3 days 

before departure for some destinations. 

*Internet check-in is only available from UK only when you 

pre book ‘Choose Your Seat’ service as stated above and 

is subject to availability. 

Please note: For both the above services, seat numbers 

are subject to availability at the time of selection. 

Restrictions apply depending on aircraft type, route and 

CAA restrictions. Not all seats are available to reserve. 

Seat numbers you choose are not guaranteed - 

occasionally we may have to re-allocate seats (due to 

operational, safety or security reasons) and will aim to 

seat you as close as possible to your selection. 

Services are bookable on line at www.flythomascook.com 

, alternatively by contacting Thomas Cook Airlines on 0844 

855 0515. A fee will apply to a seat selection booking 

made through our call centre. 

Extra leg Room: If you like to stretch out, you can 

reserve one of the limited number of seats offering 

additional leg room, prices start from only £17.50 per 

person per flight. 


Short Haul flights are under 3 hours duration: Medium 

Haul flights include: Bulgaria. Long Haul flights are 7 hours 

and over. Company and Civil Aviation Authority regulations 

apply. If you are travelling with another airline, ask your travel 

agent for details of other airlines services. 

Dietary requirement meals/snacks: If you are entitled to a 

meal or have paid for a meal, Thomas Cook Airlines can offer a 

range of meal options, including children’s, vegetarian, vegan, 

diabetic and gluten-free. Please reserve at the time of 

booking – ask your travel agent to book via Finishing Touches 

on Viewdata. (Within 10 days of departure you need to call our 

Pre-Travel Services Team, no later than 7 days prior to 

departure). 

Celebrating?: If you are celebrating a birthday, or other 

special occasion, you can pre-order Champagne at a charge. 

Call our Pre-Travel Services Team no later than 7 days prior to 

departure. 

Executive Lounge Facilities: Executive lounge facilities are 

available at selected UK airports, at a charge. Lounge 

regulations apply, subject to opening hours. Call our Pre-Travel 

Services Team, no later than 7 days prior to departure. 

Helping hand?: If you require assistance on a flight just make 

your request at time of booking. 

Peanuts: Peanuts can be purchased on board Thomas Cook 

Airlines flights. If you suffer from a peanut allergy, call Thomas 

Cook Airlines on 0844 855 0515 for a peanut-free meal to be 

requested (provided you are entitled to a meal or have paid 

for a meal). Thomas Cook Airlines Ltd cannot guarantee to 

have a peanut-free environment onboard an aircraft 

and is not able to change or modify the cabin environment by 

individual passenger request. 

Carriage of infants (0-24months) 

Infants must be over 6 weeks (2 weeks with Thomas Cook 

Airlines) to travel by air and must either sit on an adults lap or 

occupy a car seat (infants must be at least 6 months to 

occupy a car seat). If choosing to sit the infant on an adults 

lap, please see Child Price Conditions (Your Holiday Price 

section) for prices. If choosing to occupy a car seat, we 

recommend you contact the relevant airline for regulations for 

the car seat. If traveling with Thomas Cook Airlines contact 

Customer Services & Sales Team on 0844 855 0515 for 

information. Customers choosing this option will need to 

book a flight seat for the infant. The price of a seat for an 

infant will usually be the adult seat only price (but there may 

be discounts available). Ask your travel agent to access 

Airfares at the time your booking is made for the current seat 

only price. 

Unfortunately we cannot offer this service on holidays 

including Good Friday and Easter Sunday. It is an airline 

regulation that children aged 2 or over must occupy a seat. 

Children aged 2 or over on the RETURN flight must pay the 

appropriate child price of the holiday. 

Infants Baggage Allowance on Thomas Cook Airlines flights 

An allowance of 10kgs is available for infants flying with 

Thomas Cook Airlines – baggage must contain specific infant 

necessities such as nappies, bottles and baby accessories 

and this may be packed as part of adult baggage/luggage or 

can be packed separately. 

Carriage of unaccompanied minors (under 16 years) 

Thomas Cook Airlines will not accept children under the age 

of 16 years unless accompanied by an adult. 

Other airlines we use have similar restrictions; it is your 

responsibility to make appropriate enquiries with the airline 

direct before making a booking. 

In-flight meal 

Please refer to Your Holiday Price section ‘and what’s extra’ 

for information about in-flight meals. 

At the airport 

Check-in 

The following information is designed to help you complete 

the airport check-in process as quickly as possible. 

If you fail to check in on time, the airline is entitled to refuse 

to allow you to board the flight. We cannot accept 

responsibility if such a situation arises and, whilst we 

endeavour to assist in making alternative travel arrangements 

to your resort, any cost or loss incurred as a result will be 

your responsibility. 

If you fail to check in at all for your flight from the UK, we 

retain the right to cancel any other arrangements you have 

booked with us and you will be unable to use your return 

flight to the UK. No refund can be made for any unused 

arrangements. 

When you arrive at the check-in desk for your flight, you will 

be asked for your ticket, passport and baggage. If travelling in 

115

116 


a group, please make sure all members of your party are 

at the desk. Once you have checked in, you can move 

through to the departure lounge where you will find 

further information, including your departure gate number. 

Important notice 

You must check-in at least 1 hour prior to departure, 

failure to do so could result in you being denied travel. 

Remember no calls will be made for your flight so please 

make sure that you are at the departure gate no later than 

45 minutes before your departure time. Passengers that 

are refused travel will be responsible for arranging 

alternative transportation at their own expense. 

Thomas Cook Airlines regulations permit the in-flight 

consumption of alcohol purchased from the on-board bar 

service only. 

Security 

Please keep your luggage with you at all times. Never 

carry packages or presents for anyone else. Unattended 

luggage will be removed and destroyed. 

Emergency Exit seats 

Please note, for safety reasons we are unable to allocate 

seats on emergency exit rows, to either disabled 

passengers or children. 

Pregnancy 

Regulations vary from airline to airline, but some will 

refuse to carry women who will be 28 weeks or more 

pregnant on the date of return travel. If you are in doubt, 

please check with the airline concerned. We recommend 

that you also consult your own doctor. 

Fitness to fly 

You may need permission to fly from your doctor if you 

suffer from certain medical conditions, which may mean 

you also require assistance from the airline. Should you 

have any concerns about your fitness to fly and you are 

flying with Thomas Cook Airlines please contact 0844 855 

0515. 

Baggage delays 

Although handling arrangements at UK departure points 

are excellent, there are occasions when your baggage 

may be delayed. However, if the recommended insurance 

is taken, you are covered for emergency purchases. 

Carriage Sports Equipment 

Thomas Cook Airlines charge for the carriage of sports 

equipment (this includes and is not limited to golf clubs, 

scuba diving, surfboards, windsurf equipment and bikes). 

This equipment is not included as part of your baggage 

allowance. 

Charges by other airlines may also apply for the carriage 

of sporting equipment, this may be payable either at the 

time of booking, or at the airport prior to departure. If you 

are planning to take sports equipment, please ask your 

travel agent to contact the relevant airline at the time of 

booking, and they will be able to provide details of prices. 

Your Travel Agent must also give details of your request to 

take the sporting equipment on the ‘Special Request’ 

page of our reservation system. If sports equipment is 

not pre-booked, excess baggage charges will apply. 

Sports equipment must usually be packed separately 

from other baggage, as these may need to be checked at 

check-in. We recommend that all your sporting equipment 

be insured separately, since more valuable or fragile items 

may not be covered by your insurance. 

In Resort Transfers/Car Hire: If you are taking sports 

equipment we recommend you pre-book car hire as 

carriage of sports equipment on transfer coaches are 

subject to space and extra charges may apply. Although 

public transport/taxis will probably be available from all of 

our recommended accommodation, arrangement may be 

costly and/or time consuming. 

Hand Baggage 

The check-in agent at the airport will ask you to show your 

hand baggage. Only one item of hand baggage is 

permitted. If flying on a Thomas Cook Airlines flight, this 

should not be over 5kg in weight or bigger than 55cm x 

40cm x 20cm in size. Please check requirements with 

your carrier if not flying with Thomas Cook Airlines. The 

low dose X-Ray machines used at UK airports to examine 

hand luggage will not affect photographic film. Hold 

baggage is subject to a higher dose X-Ray inspection and 

we suggest therefore that you pack your film in your hand 

luggage. Items such as knives, scissors, tweezers and 

laser pointers may not be carried as hand luggage. These 

should be carried as hold baggage only. Any such items or 

sharp objects will be confiscated if packed in your hand 

luggage. 

Hold Baggage: Your hold baggage must not exceed the 

stated allowance on your ticket. A charge will be made if 

the stated allowance is exceeded. Baggage allowances 

range from 15kg upto 25kg. Individual items of luggage 

must not exceed 30kg for lifting purposes. 

In flight safety 

Safety 

The safety and welfare of passengers is of paramount 

importance. While we wish to create a genuine holiday 

mood, we will deny boarding or impose additional 

conditions of carriage on any passenger who: 

is intoxicated and or disruptive. 

found to be smoking on board our aircraft. 

makes an inappropriate remark. Inappropriate remarks 

are considered as any comment or statement made by a 

person, which indicates they may be carrying a bomb (or 

other such explosive device), a firearm or weapon 

regardless of that person’s intent or reason for making 

the comment or statement. 

Although we want you to start and end your holiday on a 

high note, please make sure that you keep any drinking to 

a minimum before the departure of your flight. We will 

deny boarding to any passenger who appears to be 

intoxicated or whose behaviour we consider to be 

disruptive. Passengers that are refused travel will be 

responsible for arranging alternative transportation at their 

own expense. 

We realise that some larger passengers, due to their size, 

often find that aircraft seat width is insufficient for their 

needs. For your own safety and comfort and that of other 

passengers, you must advise us or your travel agent at 

the time of booking if you know or are unsure as to 

whether the seat size on the aircraft will be sufficient for 

your needs. If you do require additional space, then 

subject to availability, you can purchase more than one 

seat located side by side or if you prefer, a wider seat in 

an upgraded class (where applicable). We regret however, 

that due to additional costs incurred by us, you will have 

to pay the full cost of all seats required by you, plus any 

upgrade supplement per seat. If you are purchasing extra 

seats due to your size, please contact us or your travel 

agent. 

Smoking 

Please note that whatever airline you fly with, all UK 

airlines have a strict no-smoking policy throughout the 

aircraft. 

Deep Vein Thrombosis 

Deep Vein Thrombosis (DVT) is a serious condition where 

blood clots develop in the deep veins of the legs. 

Prolonged immobility is generally thought to be the 

common underlying risk factor, and thus any travel 

involving prolonged immobility can result in developing a 

DVT. A wide range of advice is available on DVT - you are 

strongly recommended to obtain advice that will include 

information on those people most at risk of DVT and how 

to reduce risks when flying. Most passengers can reduce 

risks through keeping circulation active by practicing 

in-seat exercises, especially leg exercises, and walking 

around the aircraft whenever possible. Most airlines 

provide details of suitable exercises you can do and other 

measures you can take to reduce risks within their 

in-flight magazines or during in-flight videos and if you are 

flying with Thomas Cook Airlines, please also visit 

www.thomascookairlines.co.uk for further information. 

More comprehensive advice can be found on the UK 

Department of Health's website (www.dh.gov.uk) but if 

you believe you are at a higher risk or have any concerns 

about the risks or doubts about flying, you must consult 

your GP before you travel. 

Seat Pitch 

We advise that the distance between the back support 

cushion of your flight seat and the back of the seat or 

other fixed structure in front of your seat will not be less 

than the minimum stated in the UK Civil Aviation 

Authority’s Airworthiness Notice No.64, issue 2 of the 

29th October 2001 (26 inches). 

Flight Operation 

Flight operation 

Flight timings shown in this brochure are based on the 24 

hour clock system. These timings, however, are 

provisional only and will be submitted for approval by the 

UK and overseas scheduling committees, and are 

therefore given for guidance only and are subject to 

alteration and confirmation. Our reservation system will 

show the latest timings for your flight. The right is 

reserved to substitute alternative airlines and/or aircraft at 

any time. All bookings are subject to the grant of licenses 

by the Civil Aviation Authority. 

Airline (Operating Carrier) Information 

In accordance with EU Regulations we are required to 

advise you of the operating carrier(s) (or, if the operating 

carrier(s) is not known, the likely carrier(s)) that will 

operate your flight(s) at the time of booking. Where we 

are only able to inform you of the likely carrier(s) at the 

time of booking, we will inform you of the identity of the 

operating carrier(s) as soon as we become aware of this. 

Any change to the operating carrier(s) after your booking 

has been confirmed will be notified to you as soon as 

possible. Any change in the identity of the airline, flight 

timings and/or aircraft type will not entitle you to cancel or 

change to other flight arrangements without paying our 

normal charges except where specified in our conditions. 

Flight Routing 

A direct flight may touch down en-route for re-fuelling, or 

to pick up and/or drop off passengers. In these instances 

you are not normally required to disembark and the flight 

is still considered to be a direct flight. A non-direct flight 

may require a change of aircraft en-route while a non-stop 

flight will take you directly to your final destination airport 

without stopping. 

Code sharing 

Some airlines now work in partnership with one another 

and sell seats on each other’s planes to enable more 

choice and better onward connections. This means that 

your flight may be with a different company to the one 

you expect. 

Flight Options and affects on Holiday Price 

The flight you choose will influence the price you pay for 

your holiday. 

The holiday price will vary: 

1. Due to where you fly from, on what day, at what time 

and 

2. Due to the time of year and the seasonality of your 

departure date. 

We have introduced a new holiday pricing system which 

has changed the way our prices appear on our 

reservations system, website and confirmation invoices. 

In the past, to account for the price variations mentioned 

above, we have included flight supplements on our flight 

pages which will have also been clearly displayed before 

booking and on your confirmation invoice. However, due 

to our new pricing system, the basic holiday price for your 

chosen accommodation and flight will no longer be 

broken down on our reservations system, website or on 

your confirmation invoice. This means all price variations 

(as detailed above) resulting from the flight you choose 

will automatically be included in the basic holiday price 

you are quoted. 

We know how important it is for you to have an indication 

of the extra costs that may apply for your chosen flight, 

therefore on the flight table shown we have included the 

minimum price increase (previously referred to as flight 

supplements) you can expect to be included in your 

holiday price when you book your holiday. 

These amounts are subject to change, please refer to our 

website or check with your Holiday Advisor for the latest 

prices. Extra leg-room seat supplements and other 

optional services (such as seat selection and internet 

check-in) are additional to your holiday price. 

Changes to our flight programme 

To ensure we can offer you the best choice of flights at 

the most popular times of the year, we may put additional 

flights on sale under different flight codes not shown in 

the flight panel. We cannot guarantee these additional 

flights will not incur higher holiday prices and details of 

these prices will be advised on our website or by your 

Holiday Advisor. When we make available stays of beyond 

7 nights, an extra flight charge of up to £399 per person 

may be applied to cover the expected loss we may incur 

from unsold seats.

Essential information 

Diving and Health 

Your safety and enjoyment is our prime 

concern. We will only use the services of 

qualified instructors at recognised dive 

centres. Scuba diving requires a reasonable 

degree of health and fitness. 

If you answer yes to any of the following 

questions, you need to seek consent from 

your doctor before you can dive. If you are 

unsure, please seek medical advice prior to 

booking your dive packages. If the local dive 

company is in any way unsure of your fitness 

to dive, you will be required to undergo a 

medical examination. This may result in 

considerable costs and if you are refused 

medical clearance to dive, you will not be 

entitled to a refund on your dive package. The 

swimming requirement for certification is a 

200m non-stop swim followed by 10 minutes 

treading water. 

Diving and Health - Medical Questionnaire 

1. Could you be pregnant or are you 

attempting to become pregnant? 

2. Are you presently taking prescription 

medications (with the exception of birth 

control)? 

3. Are you over 45 years of age and can 

answer YES to one or more of the 

following: Currently smoke a pipe, cigars 

or cigarettes A high cholesterol level 

A family history of heart attacks or strokes 

Are currently receiving medical care 

High blood pressure Diabetes mellitus, 

even if controlled by diet alone. 

4. Have you ever had or do you currently have: 

Asthma, wheezing with breathing, or 

wheezing with exercise Frequent or 

severe attacks of hayfever or allergy? 

Frequent colds, sinusitis or bronchitis? 

Any form of lung disease? 

Pneumothorax (collapsed lung)? 

Other chest disease or chest surgery? 

Behavioural health, mental or 

psychological problems (panic attack, fear 

of closed or open spaces)? Epilepsy, 

seizures, convulsions or take medications 

to prevent them? Recurring complicated 

migraine headaches or take medications 

to prevent them? Blackouts or fainting 

(full/partial loss of consciousness)? 

Frequent or severe suffering from 

motion sickness (seasick, carsick, etc)? 

Inability to perform moderate exercise 

(for example: walk one mile within 12 

minutes)? Dysentery or dehydration 

requiring medical intervention? Any dive 

accidents or decompression sickness? 

Head injury with loss of consciousness 

in the past five years? Recurrent back 

problems? Back or spinal surgery? 

Diabetes? Back, arm or leg problems 

following surgery, injury or fracture? 

High blood pressure or take medicine to 

control blood pressure? Heart disease or 

heart attacks? Angina, heart surgery or 

blood vessel surgery? Sinus surgery? 

Ear disease, hearing loss or problems 

with balance? Recurrent ear problems? 

Bleeding or other blood disorders? 

Hernia? Ulcers or ulcer surgery? 

A colostomy or ileostomy? 

Recreational drug use or treatment for, 

or alcoholism in the past five years? 

A PADI Medical Questionnaire is required to 

be completed before any of the PADI dive 

courses can commence. Please note: You 

are strongly advised against scuba diving for 

24 hours before travelling by air. We will send 

you a health questionnaire when you book a 

dive holiday. 

Yachting Experience Levels 

When booking a Flotilla, Stay and Sail or 

Bareboat holiday, we ask you to rate your level 

of experience. This is a critical part of your 

booking information, as it helps us to ensure you 

enjoy an appropriate holiday.This guide helps you 

determine whether you’re ready to set sail, or if 

you need some tuition first. If in any doubt about 

your experience levels, please call our advisors 

for further information. 

Experienced sailors - Y3 

Sailed before but limited mileage - Y2 

Limited or no experience - Y1 

Stay and Sail 

If yacht training courses are to be completed 

during week one: 

All we ask is that two people aboard each boat 

are 18 or over, have a reasonable level of fitness 

and are keen to learn. 

Required Experience Level - Y1 

If training is not to be completed during week 

one: 

We ask two people to have experience as for a 

Flotilla holiday (see above). 


One Week Learn to sail 

The introduction to Yachting course is a 

compulsory element of this holiday. At least two 

people aboard each yacht aged 18 or over must 

complete this course. 


117

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• Fantastic deals and offers! 

0845 070 3460 

www.thomascookessentials.com | stores nationwide 

Thomas Cook Travel Ltd, Thomas Cook Retail Ltd, Thomas Cook Tour Operations Ltd, Thomas Cook Scheduled Tour Operations Ltd and Thomas Cook Airlines Ltd are all 

Appointed Representatives of White Horse Insurance Ireland Limited, which is authorised and regulated by the Central Bank of Ireland. Thomas Cook travel insurance is 

underwritten by White Horse Insurance Ireland Limited. Thomas Cook Registered O ffice: The Thomas Cook Business Park, Coningsby Road, Peterborough PE3 8SB. Company 

registration nos. 7397858, 102630, 3772199, 960252 & 2012379. Telephone calls may be monitored or recorded.

Please read the following booking conditions carefully as they set out the terms and conditions of the contract between you 

and either Thomas Cook Tour Operations Limited, trading as Neilson or Skidom, or you and Thomas Cook Scheduled Tour 

Operations Ltd, trading as Swiss Travel Service. When you book travel arrangements with us, your contract will be with one of 

these companies and the booking documentation you receive will indicate which one. The terms “we”, “us” and “our” as used 

in these terms and conditions mean either Thomas Cook Tour Operations Limited or Thomas Cook Scheduled Tour Operations 

Ltd (as appropriate). Our obligations to you will vary depending upon whether or not what you book with us is a “Package” as 

defined by the Package Travel, Package Holidays and Package Tours Regulations 1992. 

Section A below explains in detail what is a Package and contains the booking conditions which apply particularly to a 

Package. 

Section B (under the heading “Single Components”) contains the booking conditions which apply particularly to non-Package 

bookings. 

There are certain terms which apply to any type of booking and these are detailed in Section C 

A Package 

The terms set out below, together with the terms set out in Section C, apply when you book a Package. 

Any booking you make through us will be a Package with the exception of circumstances where you only book a single 

component (i.e. a flight, a hotel, a transfer or a lift pass) or where you book a single component and then go on to add another 

single component to compliment the first booking. In the case of such non-Package bookings, we have not arranged your travel 

arrangements as a combination. 

A1. Your Contract/Financial Protection 

The financial bonding requirements of the Travel Association (ABTA) and the Civil Aviation Authority (CAA) have been observed 

by us in relation to the provision of all our Packages. Thomas Cook Tour Operations Ltd CAA ATOL number is 1179 and its 

ABTA membership number is V6896. Thomas Cook Scheduled Tour Operations Ltd ATOL number is 0606 and its ABTA number 

is V2185. The flight inclusive package holidays provided by us are financially protected by the ATOL scheme, since we hold an 

ATOL granted by the Civil Aviation Authority. When you buy a package holiday from us on or after 1 October 2012 you will 

receive an ATOL Certificate which lists the travel services included in that package holiday that are financially protected, where 

you can get information on what this means for you and who to contact if things go wrong - see www.atol.org.uk for more 

details. We will provide you with the travel services listed on the ATOL Certificate (or a suitable alternative in accordance with 

our contractual/legal obligations to you). In the unlikely event we are unable to do so due to our insolvency, an alternative ATOL 

holder may provide you with the travel services you have purchased at no extra cost to you. You agree to accept that in those 

circumstances, the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be 

paid by you under your contract to that alternative ATOL holder. However, you also agree that in some cases it may not be 

possible for the CAA to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL 

Scheme (or against your credit card issuer, where applicable). For further information visit the ATOL website at 

www.atol.org.uk. Where you book with us via a travel agent, payments you make to that agent will be held by the agent on 

behalf of and for the benefit of the Trustees of the Air Travel Trust at all times, but subject to the agent's obligation to pass on 

such payments to us for so long as we do not fail. In the unlikely event of our failure, any of your payments held at that time by 

the agent or any payment subsequently accepted from you by the agent, is and continues to be held by the agent on behalf of 

and for the benefit of the Trustees of the Air Travel Trust without any obligation to pay that money to us. Our registered office 

for both the above companies is The Thomas Cook Business Park, Coningsby Road, Peterborough PE3 8SB. Thomas Cook Tour 

Operations Ltd is a company registered in England under number 3772199. Thomas Cook Scheduled Tour Operations Ltd is a 

company registered in England under number is 960252. 

A2. Price Changes 

Changes in transportation costs, including the cost of fuel, dues, taxes or fees chargeable for services such as landing taxes or 

embarkation or disembarkation fees at ports and airports and exchange rates mean that the price of your Package may change 

after you have booked. However there will be no change within 30 days of your departure. 

We will absorb and you will not be charged for any increase equivalent to 2% of the price of your Package, which excludes 

insurance premiums and any amendment charges. You will be charged for the amount over and above that, plus an 

administration charge of £1.00 per person together with an amount to cover agents’ commission. If this means that you have 

to pay an increase of more than 10% of the price of your Package, you will have the option of accepting a change to another 

Package if we are able to offer one (if this is of equivalent or higher quality you will not have to pay more but if it is of lower 

quality you will be refunded the difference in price), or cancelling and receiving a full refund of all monies paid, except for any 

amendment charges. Should you decide to cancel for this reason, you must exercise your right to do so within 14 days from the 

issue date printed on your final invoice. We will consider an appropriate refund of insurance premiums paid if you can show 

that you are unable to transfer or reuse your policy. 

Should the price of your Package go down due to the changes mentioned above, by more than 2% of your Package cost, then 

any refund due will be paid to you. However, please note that Packages are not always purchased in local currency and some 

apparent changes have no impact on the price of your Package due to contractual and other protection in place. 

A3. Changes Made By Us Before Travel 

From time to time we may have to change details of the Package you have booked. If any change will have a significant effect 

on your Package, we will tell you about it before your Package, if there is time. Changes we will tell you about include: 

Change of your UK departure point 

Significant change of your destination 

A change of more than 6 hours to the time you leave the UK or your destination on breaks of 4 nights or less, or a change of 

more than 12 hours for all other longer holiday durations. 

If we downgrade your accommodation by one full Tour Operator rating (or to a lower official rating where no Tour Operator 

rating is used) 

If you do not want to accept a significant change, which we will tell you about before you depart, we will, if we are able to do 

so, offer you an alternative Package of equivalent or closely similar standard and price at no extra cost, or a less expensive 

Package, in which case we will refund the difference in price. If you do not wish to take the alternative we offer you, you can 

choose a different Package offered for sale by us and pay, or receive a refund of, any price difference. Or, if you prefer, you can 

cancel your Package and receive a full refund of any money you have paid to us, except for any amendment charges. We will 

consider an appropriate refund of insurance premiums paid if you can show that you are unable to transfer or reuse your policy. 

Unless the change is as a result of circumstances listed in the paragraph below headed ’Circumstances Beyond our Control’, 

we will pay you compensation as shown in the table below. If you accept the significant change or amend to a different 

Package offered for sale by us you will receive compensation as per Option 1 in the table below. If you reject the significant 

change and cancel your booking you will receive compensation as per Option 2. The amounts in the table are by way of 

guideline only and may in appropriate circumstances be increased. 

Period of notice we give you or your travel agent Compensation for each full fare 

before departure paying passenger 

Option 1 Option 2 

71+ days £0 £0 

70-43 days £10 £5 

42-29 days £20 £10 

28-11 days £30 £15 

10-0 days £40 £25 

Compensation payments relating to a child place for which you have paid a child price are half the amounts shown (up to half 

the child price paid). There are no compensation payments payable to those travelling on ‘free child places’, ‘free group places’ 

or infants. 

A4. Minor Changes Made By Us Before Travel 

Any change which is not deemed to be significant, as outlined in the Section entitled “Changes made by us before travel”, will 

be classed as a minor change. We will endeavour to tell you about a minor change before you travel, however, we will not pay 

compensation as a result of this change. 

A5. Circumstances Beyond Our Control 

Except where we say differently elsewhere in these conditions, we cannot pay any compensation, reimburse expenses, or 

cover losses for any amount or otherwise accept responsibility if, as a result of circumstances beyond our control, we have to 

change your Package after departure, or we, or our suppliers, cannot supply your Package, as we, or they, had agreed, or you 

suffer any loss or damage of any description. When we refer to circumstances beyond our control, we mean any event that we, 

or the supplier in question, could not foresee or avoid, even after taking all reasonable care. Such circumstances will usually 

include, but are not limited to, war, terrorist activity, civil unrest, industrial dispute, bad weather (actual or threatened) and 

significant building work ongoing outside of your accommodation, which is not known to us in advance of your departure date 

and building work from a third party (such as resort development). 

A6. Changes Made After Travel 

If, after your departure, a significant part of your Package cannot be provided, you will be offered a suitable alternative if 

Booking Conditions 

possible. If it is not possible to offer you a suitable alternative or, for good reasons, you do not accept the alternative arrangements, we will 

return you to the place of your departure. If appropriate, we will also pay you compensation, unless your return has been due to 

circumstances beyond our control. The amount of compensation will be reasonable, taking account of all the circumstances. 

A7. Cancellation By Us 

We can cancel your Package and any other holiday we operate. On rare occasions, we may need to cancel your Package if there is 

insufficient demand for your particular Package. If we have to cancel a Package for any particular reason, we will tell you as soon as 

reasonably possible. In these circumstances, we will, if we are able to do so, offer you an alternative Package of equivalent or closely 

similar standard and price at no extra cost, or a less expensive Package, in which case we will refund the difference in price. If you do not 

wish to take the alternative we offer you, you can choose another offered for sale by us and pay, or receive a full refund of, any price 

difference. Or, if you prefer, you can receive a full refund of any money you have paid to us, except for any amendment charges. We will 

consider an appropriate refund of insurance premiums paid if you can show that you are unable to transfer or reuse your policy. However, we 

will not cancel your Package within 10 weeks of departure except if we are forced to do so because of unusual circumstances we could not 

have foreseen, where we could not avoid the results of those circumstances even after taking all reasonable care. (See 'Circumstances 

Beyond Our Control' above) No compensation will be payable in these circumstances, whenever they happen, and we will only have to offer 

you the above choices. We can also cancel if you fail to make payment for your booking on time. 

A8. Flight Delays 

Delays sometimes occur. We work closely with the airlines and overseas offices to make sure any delay is as short as possible. When a 

delay occurs we will try to make sure refreshments or meals are provided when appropriate. We will not do this ourselves as such 

arrangements will normally be the responsibility of the airline. If you have taken out our recommended travel insurance or a comparable 

policy you should have cover against delays. 

A9. Our Liability To You 

(i) Our obligations, and those of our suppliers providing any service or facility involved in any of your Package, are to take reasonable skill 

and care to arrange for the provision of such services and facilities and, where we or our supplier is actually providing the service or facility, 

to provide them with reasonable skill and care. Compliance with any applicable regulatory requirements (such as, for example, those of the 

CAA) will be proper performance of our, and our suppliers', obligations. Conversely, however, reasonable skill and care does not necessarily 

mean compliance with each and every local law and regulation particularly where these impose absolute obligations. You must show that 

reasonable skill and care has not been used if you wish to make any claim. 

(ii) For claims which do not involve death or personal injury, we accept liability, subject to paragraph (i) above and (v) below, should any part 

of your Package not be as described in the relevant brochure, on our websites or elsewhere by us (as applicable to your method of booking) 

before you leave the UK. If we have liability, we will, subject to paragraphs (iii), (vi), (vii), (viii), and (ix) below, pay you reasonable 

compensation. However, the maximum we will pay you in any circumstances is twice the price of the Package. This maximum will only be 

payable when every aspect of your Package has gone wrong and you have not received any benefit from your Package. Any sums received 

by you from suppliers will be deducted from any sum paid to you as compensation by us. 

(iii) Where a flight ticket is downgraded or a flight cancelled, delayed, or boarding is denied by any carrier in circumstances which would 

entitle you to compensation under the Denied Boarding Regulations 2004, then you are obliged to claim the appropriate sums pursuant to 

those Regulations from the carrier. Any sums received by you in this respect constitute the full amount of your entitlement to compensation 

for all matters flowing from the carrier's actions and which fall within the scope of the Denied Boarding Regulations. If, for any reason, you 

do not claim against the carrier and make a claim for compensation from us, you must, at the time of payment of any compensation to you, 

make a complete assignment to us of the rights you have against the carrier in relation to the claim that gives rise to that compensation 

payment. 

(iv) For claims which involve death or personal injury as a result of an activity forming part of your Package (excluding Overseas Booked 

Excursions see Section entitled “Excursions”), we have liability subject to paragraph (i) above and (v) below. If we accept liability, we will, 

subject to paragraphs (vi), (vii), (viii), (ix) and (x) below, pay you reasonable compensation. 

(v) We accept liability in accordance with paragraphs (i), (ii) and (iv) above and subject to paragraphs (vi), (vii), (viii), (ix) and (x) below except 

where the cause of the failure in your Package or any death or personal injury you may suffer is not due to any fault on our part or that of our 

servants, agents or suppliers because it is either attributable to you, or attributable to someone unconnected with the Package and is 

unforeseeable or unavoidable; or because the failure is due to unusual or unforeseeable circumstances beyond our control, the 

consequences of which could not have been avoided even if all due care had been exercised, or due to an event which neither we, nor our 

servants, agents or suppliers could have foreseen or forestalled. 

(vi) If any International Convention applies to or governs any of the services or facilities included in your Package arranged or provided by us, 

or provided by any of our suppliers, and you make a claim against us of any nature arising out of death, injury, loss or damage suffered 

during or as a result of the provision of those services or facilities, our liability to pay you compensation and/or the amount (if any) of 

compensation payable to you by us will be limited in accordance with and/or in an identical manner to that provided for by the International 

Convention concerned (in each case including in respect of the conditions of liability, the time for bringing any claim and the type and 

amount of any damages that can be awarded). For further details of the International Conventions which may apply, see paragraphs (vii) 

and (viii) below. You can get copies of the relevant Conventions if you ask us. For the avoidance of doubt, this means that we are to be 

regarded as having all benefit of any limitations of compensation contained in any of these Conventions or any other International 

Conventions applicable to your Package. Any applicable Protocols or amendments shall apply to all such International Conventions. 

(vii) International Conventions in respect of international air travel include the Warsaw Convention 1929 (including as amended by the Hague 

Protocol 1955 and by any additional Montreal Protocols of 1975 and 1999 or otherwise) or the Montreal Convention 1999 (for international 

travel by air and/ or for airlines with an operating licence granted by an EU country, which the EC Regulation on Air Carrier Liability No 889/ 

2002 for national and international travel by air has given effect to). Where any claim or part of a claim (including those involving death or 

personal injury) concerns or is based on any flight arrangements (including the process of getting on and/or off the aircraft concerned) 

provided by any air carrier where we have arranged the flight as part of our contract, the maximum amount of compensation we will have to 

pay you will be limited. The most we will have to pay you for that claim or that part of a claim if we are found liable to you on any basis is 

limited to the most the carrier concerned would have to pay under the International Convention or Regulation which applies to the flight in 

question. Please note: for all such claims (including those involving death or personal injury) where the carrier is not obliged to make any 

payment to you under the applicable International Convention or Regulation (including where any claim is not notified or issued in 

accordance with the time limits stipulated in the applicable Convention or Regulation), we are similarly not obliged to make a payment to 

you for that claim or part of the claim. When making any payment, we are entitled to deduct any money which you have received or are 

entitled to receive from the airline for the complaint or claim in question. Please also note that strict time limits apply for notifying loss, 

damage or delay of luggage to the airline. Any proceedings in respect of any claim (including one for personal injury or death) must be 

brought within 2 years of the date stipulated in the applicable Convention or Regulation. 

(viii) Other International Conventions which may apply include in respect of rail travel, the COTIF Convention concerning International 

Carriage by Rail 1980 (as amended); in respect of carriage by road, the Geneva Convention 1973; and, in respect of hotels, the Paris 

Convention 1962. 

(ix) You are obliged to assist us in recovering from any third party any sum which may compensate us for any sums we pay you. In particular, 

you are obliged to assign to us any rights that you may have against any other person whose acts or omissions have caused or contributed 

to our legal liability to pay you compensation. You must also provide us with all assistance we may reasonably require. Finally, you must 

follow the procedures for the notification of complaints set out in the clause below entitled "If You Have A Complaint". 

(x) Should you become ill while on your Package, you must, in addition to reporting your illness to our representative, local agent or Duty 

Office, consult a local doctor and also consult your GP upon your return to the UK. Should you then wish to make a claim against us as a 

result of that illness, you must provide us with details of both the local doctor whom you saw and your GP, together with written authority 

for us to obtain a medical report from both those doctors. 

(xi) If you or any member of your party suffers during your Package any difficulty through misadventure as a result of any activity which does 

not form part of your contracted Package arrangements, we will offer you prompt assistance. All assistance (financial or otherwise) is 

subject to our reasonable discretion and a maximum total cost to ourselves of £1,000 per booking and is subject to you notifying us that you 

require such assistance within 30 days of the incident. If you are entitled to have any costs and expenses arising from such an incident met 

by or from any insurance policy or if you obtain a costs order against anyone in relation to the incident, you must repay to us the costs and 

expenses we spend in assisting you. 

(xii) Other than as set out above, and as is detailed elsewhere in these booking conditions, we shall have no legal liability whatsoever to you 

for any loss, damage, personal injury or death which you suffer arising directly or indirectly from any aspect of your Package. 

A10. Baggage 

The amount of compensation we will pay for any loss or damage to luggage is limited in accordance with the Conventions listed in the 

above Section A9. For claims for missing or damaged baggage you must follow the rules on the back or your ticket or contained within the 

carrier’s conditions of carriage. Please note time limits apply within which to notify us or the carrier and make a claim. We will not accept 

liability for high-value items which you should insure for the appropriate amount. 

B. Single Components 

The terms set out below, together with the terms set out in Section C, apply to non-Package bookings. 

B1. Price Changes 

Price increases may occur any time prior to full payment being received from you, and you will be liable to pay any such increases in full. 

B2. Transfer of Bookings 

In the case of a scheduled flight only booking, transfer to another person will involve cancelling the original booking, thereby incurring any 

relevant cancellation charges and then making a new booking, which will be subject to availability and any additional price increase. 

119

120 


Transfer of any other type of booking is subject to the supplier’s own terms and conditions and the applicable amendment or cancellation 

charges. 

B3. Cancellation / Amendment of Bookings by You 

Bookings may be amended or cancelled in accordance with the relevant supplier’s terms and conditions and subject to the supplier’s 

amendment and cancellation charges. In many cases our flight suppliers may impose charges of up to 100% of the cost of the travel 

arrangements and these will be passed onto you. Please refer to Section C7 and C8 for more details on changing your booking. 

B4. Changes Made to Your Booking 

Where a supplier makes a change to a non-Package booking you do not have the same legal rights as with a Package booking. If we are 

aware of any change which we believe will materially affect your booking we will tell you as soon as reasonably practicable but you must 

appreciate that we will only have an obligation to tell you if we have been told in the first place by the supplier. It is the responsibility of 

the supplier to make alternative arrangements; it is not our responsibility. Where, however, we believe a change has a significant effect 

on your booking, we will endeavour to arrange with the supplier(s) to provide you with suitable alternative arrangements. If suppliers 

impose additional costs for any alternative arrangements you will be obliged to pay those 

B5. Our Liability to You 

Our responsibility is to make arrangements for the provision by the relevant suppliers (including air carrier of air transport, 

accommodation owner/supplier, car hire provider) of the components you book, but we do not have any responsibility for the operation of 

the component itself. We have no liability to you for any dissatisfaction, loss of enjoyment, loss, injury or damage which results from your 

use of the single component unless we have negligently failed to select a normally competent provider of the relevant component. 

Further, we have no liability to you in any event for any consequential loss which you may suffer in relation to any arrangements which 

you book to coincide with the single component you have booked with us. Please note, with the exception of flight only bookings which 

are ATOL protected under our ATOL License 0606 or 1179, in the unlikely event of our collapse/insolvency, any money you have paid us for 

any other components is not protected by a scheme of financial protection. If this is important to you, we recommend you book a Neilson 

or Swiss Travel Service Package or obtain suitable travel insurance. 

B6. International Conventions 

If any International Convention applies to or governs any of the services or facilities arranged or provided by us, or provided by any of our 

suppliers, and you make a claim against us of any nature arising out of death, injury, loss or damage suffered during or as a result of the 

provision of those services or facilities, our liability to pay you compensation and/or the amount (if any) of compensation payable to you 

by us will be limited in accordance with and/or in an identical manner to that provided for by the International Convention concerned (in 

each case including in respect of the conditions of liability, the time for bringing any claim and the type and amount of any damages that 

can be awarded). International Conventions which may apply include: in respect of international air travel, the Warsaw Convention 1929 

(including as amended by the Hague Protocol 1955 and by any additional Montreal Protocols of 1975 and 1999 or otherwise) or the 

Montreal Convention 1999 (for international travel by air and/ or for airlines with an operating licence granted by an EU country, which 

the EC Regulation on Air Carrier Liability No 889/ 2002 for national and international travel by air has given effect to); in respect of rail 

travel, the COTIF Convention concerning International Carriage by Rail 1980 (as amended); in respect of carriage by sea, the Athens 

Convention 1974 (as amended); in respect of carriage by road, the Geneva Convention 1973; and, in respect of hotels, the Paris 

Convention 1962. Any applicable Protocols or amendments shall apply to all such International Conventions. You can get copies of the 

relevant Conventions if you ask us. For the avoidance of doubt, this means that we are to be regarded as having all benefit of any 

limitations of compensation contained in any of these Conventions or any other International Conventions applicable to your travel 

arrangements. 

C. All Bookings 

For all bookings as described in Sections A and B above, a contract will exist between you and us when we issue a confirmation 

invoice/receipt/e-mail. If you are booking on the internet or over the phone the lead name on the booking must be a minimum age of 18. 

If you are under 18 and travelling without an adult we will only allow you to book at a high street travel agent provided your parent/legal 

guardian is present and subject to you satisfying our suppliers’ conditions of travel. The parent/guardian will be required to sign the 

booking form in front of the travel agent and a contract will then exist between the parent/legal guardian and us. The lead name is 

responsible for payment of the total booking price, including any insurance premiums and subsequent cancellation or amendment charges 

that may be payable. He or she also agrees to provide accurate and full information to the remainder of the travelling party in relation to 

the booking, including any changes thereto and confirms that all the other members of the party, including any that may be added at a 

later date, agree to be bound by these conditions, and all other information in the relevant brochure and on our websites (as applicable). 

C1. Payment terms 

When you book your Holiday you agree to pay us either: 

A deposit at the time of booking followed by the remaining balance due on the booking. You will be advised of the current deposit 

payable at the time of booking. The remaining balance for the Holiday is due by the date specified on your confirmation invoice (this will 

usually be either10, 12 or 14 weeks before your travel date, depending on the type of Holiday booked.; or 

The full cost of the Holiday if you book a Late Holiday (see ’Late Holiday Bookings’ above for definition), or, if it is 10, 12 or 14 weeks or 

less before you go (depending on the type of Holiday booked). 

Such other deposit as may be required by the supplier of the services for the arrangements in question. 

You will be advised at the time of booking what payment is required for your particular arrangements. The balance of the cost of your 

travel arrangements must be paid by the date specified on your confirmation invoice or, if you have booked through a Travel Agent, please 

ensure payment reaches the Agent by the date they have advised. 

We may cancel your Holiday if you do not make your final payment on time. If we do this we will keep your deposit. If we extend the 

period for you to pay the final payment at your request, and you still fail to pay or cancel your booking, the cancellation charges will be 

increased in accordance with the section entitled ‘Cancellation By You’. If you book through one of our authorised travel agents, they will 

hold all the money you pay for your Holiday on our behalf. Please check the details on your invoice carefully. If you have any questions, or 

anything does not appear to be right, you must contact our reservations staff or your travel agent, immediately. If you are purchasing a 

travel insurance policy through us, the premium for this will also be payable at time of booking. 

C2. Late Holiday Bookings 

Certain bookings made within 14 weeks of departure will be regarded as 'Late Holiday' bookings. You will be told at the time of booking 

whether or not the booking you seek to make is a normal booking or a ‘Late Holiday’ booking, and the difference between the two. It will 

then be your choice as to how you wish to proceed. Please be aware that ‘Late Holiday’ bookings always require payment of the price in 

full at the time of booking whenever that may be. ‘Late Holiday’ bookings may be either booked through promotional publications or from 

a Brochure or on the website. Accommodation may either be named at the time of booking or allocated when you arrive at your 

destination. ‘Late Holiday’ bookings are not always cheaper than the prices in the brochure, as prices are set according to demand. 

Additional terms and conditions apply for 'Late Holiday' bookings and these are contained on our reservation system and website. Not all 

services and facilities as advertised in this Brochure will be available for 'Late Holiday' bookings. Please check with your travel agent or 

check on the website carefully before booking. 

C3. Method of Payment 

Credit Cards: We accept Barclaycard/Visa, Access/MasterCard. Customers choosing to use this method of payment will be subject to a 

credit card handling fee of which will be advised at the time of booking. 

Debit Cards: we accept payment by most forms of debit card. We will not charge a handling fee for payment by this method. 

Prevention of Fraud: We will ask you to provide your credit card or debit card billing address and cardholder details when you book. 

Please ensure that the details you give match those on your credit card billing statement. We reserve the right to cancel tickets after 

issue if payment is declined or incorrect cardholder details and billing information have been supplied to us. To help combat fraudulent 

activity, we reserve the right to carry out random checks, including checks of the electoral roll, and may request you to either fax or post 

to us proof of your address and a copy of the credit card and recent statement before issuing any tickets. 

C4. Insurance 

It is a condition of our contract with you that you have suitable insurance cover for the travel arrangements you have booked with us and 

any activities which you expect to take part in. For a no obligation quote, please visit your local Thomas Cook or Going Places travel 

agent or visit the website www.thomascookinsurance.com 

C5. Flight Reconfirmation 

It is your responsibility to ensure that you reconfirm the departure date and times of all your flights at least 72 hours prior to departure. 

This is particularly important in respect of subsequent journeys after you have left the UK. 

C6. Ticketing 

Your tickets and any other documents relating to your booking will be sent to the address which you give us at the time of booking, or may 

be delivered by e-mail in the form of an e-ticket if you supplied an e-mail address at the time of booking. Provided you have paid the total 

cost of the travel arrangements, we will endeavour to dispatch your tickets to you at least 2 weeks prior to departure. IT IS IMPORTANT 

THAT YOU CHECK ALL DETAILS OF YOUR TRAVEL DOCUMENTS BEFORE LEAVING THE UK. IF THERE ARE ANY INACCURACIES OR YOU 

HAVE ANY OTHER QUERY PLEASE CONTACT US IMMEDIATELY. 

C7. Changes You Make Before Travel 

If you want to change the arrangements you have booked in any way, we will try to help you, although we cannot guarantee that we will 

always be able to do this as changes are subject to availability at the time and to our terms and conditions and those of the transport or 

accommodation providers’. For any changes that can be made, we will charge the price that applies on the day the change is made. 

Remember any change to your departure date, airport, transport, destination, accommodation, or length of holiday has to apply to all 

members of your booking. The lead name on the booking must give to your travel agent or to us directly, notice to change. We will 

apply charges from the date we receive the instruction from you or your travel agent. You may not change a holiday chosen from our 

brochures/websites to special offer holiday such as those featured in promotional publications, or to a 'Late Holiday' (see section 

’Late Holiday Bookings’), without incurring cancellation charges. Such a change would necessitate the cancellation of your existing 

arrangements subject to our cancellation charges shown and the re-booking of new arrangements at the price applying on the day 

the booking is made. We will not be able to amend the details of a ‘Late Holiday’ (see section ’Late Holiday Bookings' for definition), 

unless you are prevented from proceeding with your Late Holiday for reasons beyond your control, and not simply due to a change of 

mind. Cancellation charges apply to all amendments to holidays of these types. See section ‘Cancellation by You’ for more 

information. 

You are not permitted to change all the names on any booking and at least one of the passengers (over 18) on the original booking 

must remain, unless you are prevented from travelling for reasons beyond your control and not simply from a change of mind. 

The following tables set out the charges for changes you make to bookings: 

Our Charges for Amendments to Package Holidays that include Charter Flights 

The costs shown are changes per person 

Costs shown are change per person* Notice given more Notice given 70- Notice given 28 days 

than 70 days 29 days or less 

Holiday (including a change of accommodation, £150 per person up to a Cancellation charges see ‘Cancellation by You’ 

flight/airport time or date of travel). (See note 1) max. of £400 per booking 

in any one day 

Flight (eg. time change within same day, UK £50 a change £50 a change Cancellation charges 

airport change) see ‘Cancellation by You” 

Date of Travel (see Note 1) £50 a change Cancellation charges - see ‘Cancellation 

by You’ 

Accommodation £50 a change £50 a change Cancellation changes 

- see ‘Cancellationby You’ 

Passenger name (see Note 2) £50 per name change 

*The maximum amendment fee we will charge for changes made in any one-day is £150 per person up to a maximum of £400 per 

booking). This does not include where cancellation charges are applied as shown. Note 1:It is not possible to transfer your booking 

to a departure date more than 6 months after your original travel date without incurring cancellation charges. Note 2: You are not 

permitted to change all the names on any booking and at least one of the passengers (over 18) on the original booking must remain, 

unless you are prevented from travelling for reasons beyond your control and not simply from a change of mind. Name changes on 

day of departure, where permitted, will incur additional administration costs 

Our Suppliers Charges for Amendments to Package Holidays that include, Scheduled Flights, Low Cost Carrier 

Flights and other Transport Services (such as Eurostar). 

Please note that the majority of our flight, car hire, Eurostar and transfer providers do not typically allow changes to be made to 

tickets after bookings have been made. The tickets we sell are very restrictive and our charges reflect the charges imposed by our 

suppliers. 

Changes such as name changes (including initial changes), destination and date changes can be treated by such suppliers as a 

cancellation and rebooking, regardless of the period of notice given to us. If the supplier treats the change as a cancellation and 

rebooking we will pass on to you the cost imposed by the supplier, which could be up to 100% of the ticket price, in addition to any 

difference in price for the changed arrangements and, you must also pay an amount to cover our administration costs as detailed 

below. Also note that the transport provider may refuse to issue replacement tickets for lost or stolen tickets and new tickets may 

have to be purchased by you. The cost of the new ticket may be greater than the cost of the original ticket. 

In addition to any charges applied by the transport providers, we will also apply a maximum charge of £25 for each person on the 

booking and for each item you want to change to cover our costs of administering the change. Any booking discount you may have 

received at the time the original booking was made, may be altered or reduced whenever changes are made. 

Transport Service (Flights, Eurostar, Suppliers’ Charges Our Charges 

Car Hire, Transfers) 

Any change including name changes, Up to 100% of the cost as advised Up to £25 per person per 

destination, date and time change to us by the transport provider (s) change 

Accommodation Notice given more Notice given 56-22 Notice given 21 

than 56 days days days or less 

Any change to your accommodation Up to £35 a change Up to £50 a change Cancellation charges - 

see ‘Cancellation by You’ 

Changes You Make to Extra Services 

If you change any ‘Extras’ such as lift passes, tuition, equipment rental or excursions we will pass on any costs imposed by the 

provider of the service, which may be up to 100% if the cost of the extra service. In addition, we will charge up to £15 per person 

per change to cover our costs of administering the change. 

C8. Cancellation By You 

The lead name on the booking must give to your travel agent or to us directly, notice to cancel in writing, either to the Travel Agent 

or to the correspondence address as stated on the invoice. We will apply charges from the date we receive the instruction from you 

or your travel agent. For cancellations you make to accommodation, the charges set out in the table below will apply, in addition to 

any difference in price for the changed arrangements. The flights and Eurostar tickets we sell are 100% non-refundable in the event 

you want to cancel your booking in full or in part. Please note that the price of your flight includes the amount (currently £2.50 per 

person) which we are required to pay to the CAA as part of the ATOL Protection Contribution (“the APC Sum”). In the event that you 

choose to cancel your flight the APC Sum is not refundable in any circumstances. 

If you do cancel, you must still pay any insurance premiums and administration charges, which arose before the cancellation, and 

any deposits paid for any pre-booked items or services. 

Our Cancellation Charges for Package Holidays that include Charter Flights 

Time we receive your notice Cancellation charge (excluding Cancellation charge for 

to cancel before departure ‘Late Holiday’ bookings’) ‘Late Holiday’ bookings 

70 days Loss of deposit Loss of deposit 

70-64 days 30% cost of holiday (or loss of 100% cost of holiday 

holiday if cost is greater) 

63-50 days 50% cost of holiday 100% cost of holiday 



10 days or fewer 100% cost of holiday 100% cost of holiday 

If any member of the booking cancels and you cannot fill that person's place, you may have to pay additional supplements for your 

accommodation. For example, you may have to pay single or under-occupancy supplements. If you do cancel, you must still pay any 

insurance premiums and amendment charges, which arose before the cancellation, and any deposits paid for any pre-booked items 

or services. 

Our Cancellation Charges for Package Holidays that include, Scheduled Flights, Low Cost Carrier Flights and other 

Transport Services (such as Eurostar). 

When we sell you a Package including transport services other than Charter flights, we generally ask for only a low deposit when 

you make your booking. Such deposits are unlikely to cover the costs we incur if you cancel your booking outside of 56 days of 

departure. In consideration of accepting a lower deposit when you book, our cancellation charges for Packages significantly 

increase within 56 days of departure. Within 7 days of departure any cancellation you make incurs 100% charges and the price of 

your Package is non-refundable. 

Time we receive your notice to cancel Our charges 

before departure 

More than 56 days Loss of Deposit for each person cancelling 

56-8 days 80% of the total package cost for each person cancelling 

7 days or fewer 100% of the total package cost for each person cancelling 

Cancellation of Accommodation 

Please note, in some cases we negotiate special offer rates with our accommodation providers, such rates may not allow 

cancellations of accommodation – any such changes will incur up to 100% charges. Where this applies, you will be advised at the 

time of booking. For all other cancellations you make to accommodation the following charges apply.

Time we receive your notice to cancel Accommodation Only 

before departure Cancellation charge 

More than 56 days Loss of Deposit 

56-35 days 20% of Accommodation cost 



7 days or fewer 100% of Accommodation cost 

Flight Only or Eurostar Only Cancellations 

The flights and Eurostar tickets we sell are 100% non-refundable in the event you want to cancel your booking in full or in part. 

The tickets we sell are very restrictive and our cancellation charges reflect the charges imposed by our flight providers and 

Eurostar. 

Cancellation of Flight only or Eurostar tickets 

Flight Only or Eurostar Only Cancellation charge 

100% of the cost you have paid us when you give notice to cancel. 

Cancellation of Extra Services 

If you cancel any ‘Extras’ such as lift passes, tuition, equipment rental or excursions we will pass on any costs imposed by the 

provider of the service, in addition, we will charge up to £35 to cover our costs of administering the change. If you cancel any 

travel insurance you booked through us your premium will not be refunded, as cover under the policy will already have begun. 

C9. Suppliers’ Conditions 

Our third party suppliers have their own booking conditions and conditions of carriage, and you will be bound by these, so far 

as the relevant supplier is concerned. Our Suppliers’ Conditions will also apply to your contract with us, and in the event of any 

conflict between the Suppliers’ Conditions and our conditions, the Suppliers’ Conditions will prevail, save to the extent that any 

term in the Suppliers’ Conditions is deemed to be invalid or unenforceable, in which event our conditions will prevail. Some of 

our Suppliers’ Conditions may limit or exclude liability on the part of the relevant supplier and, by virtue of their application to 

your contract with us, may also limit or exclude our liability to you, and are often subject to International Conventions. Where 

relevant, copies of such conditions may be available for inspection at the office or on the website of the relevant supplier. 

C10. Airline Collapse 

In the unlikely event that the airline with which you are travelling ceases to trade whilst you are abroad, you must contact us at 

the earliest opportunity to allow us to seek to find you an alternative return flight. If you have provided us with your contact 

details for when you are abroad, this may further assist us in contacting you. We shall not be liable for any costs you incur in 

making your own return flight arrangements if you have not given us the opportunity to arrange an alternative flight home for 

you. In making alternative return flight arrangements for you we will take the approach of ‘like for like’. What this means is 

that if your flight is an economy seat we will arrange an economy return alternative and if this is not available immediately, you 

will be responsible for the cost of remaining abroad until it is or if you wish to upgrade to an immediately available business or 

first class seat, you will have to pay the difference between the economy seat and the upgraded seat. If your flight seat is 

business or first class, we will endeavour to find an immediately available business or first class alternative. Our priority, 

however, will be to book your return flight as soon as possible and, therefore, if the earliest return flight is in a lower class than 

that which you booked, that return flight is what we will arrange for you and that will be the extent of our obligation to you. 

C11. Flight and Other Travel Timings 

Flight timings are provided by airlines and are subject to Air Traffic Control restrictions. All means of transportation are subject 

to weather conditions and the need for constant maintenance and the ability of passengers to check in on time. There is no 

guarantee that transport will depart at the times stated on any itinerary or tickets which you receive. All timings are estimates 

only, and we do not have any liability to you for any delay, which may arise, or for any schedule alterations. 

At the Airport – Check-in 

If you fail to check in on time, the airline is entitled to refuse to allow you to board the flight. We cannot accept responsibility if 

such a situation arises and, whilst we endeavour to assist in making alternative travel arrangements to your resort, any cost or 

loss incurred as a result will be your responsibility. If you fail to check in at all for your flight from the UK, we retain the right to 

cancel any other arrangements you have booked with us and you will be unable to use your return flight to the UK. No refund 

can be made for any unused arrangements. Important notice: you must check-in at least 1 hour prior to departure, failure to do 

so could result in you being denied travel. Remember no calls will be made for your flight so please make sure that you are at 

the departure gate no later than 45 minutes before your departure time. Passengers that are refused travel will be responsible 

for arranging alternative transportation at their own expense. 

C12. Denied Boarding 

Where a flight ticket is downgraded or a flight cancelled, delayed, or boarding is denied by any carrier in circumstances which 

would entitle you to compensation under the Denied Boarding Regulations 2004, then you are obliged to claim the appropriate 

sums pursuant to those Regulations from the carrier. Any sums received by you in this respect constitute the full amount of 

your entitlement to compensation for all matters flowing from the carrier’s actions and which fall within the scope of the 

Denied Boarding Regulations. If, for any reason, you do not claim against the carrier and make a claim for compensation from 

us, you must, at the time of payment of any compensation to you, make a complete assignment to us of the rights you have 

against the carrier in relation to the claim that gives rise to that compensation payment. 

C13. Complaints 

If you are not satisfied with any aspect of your travel arrangements please complain as soon as possible to the relevant person 

(for example, your holiday representative, if applicable, the hotel management or Customer Relations Desk). If they cannot help 

you must contact us on the telephone number supplied to you on your invoice/receipt and we will do everything reasonably 

possible to sort the problem out. If you are still not satisfied please write to the relevant address below within 28 days of 

returning home. If you have special needs, which prevent you from writing to us then, where possible, we will accept details of 

your complaint over the telephone. The address to send complaints to is: 

For all Lakes and Mountains, Beachclub and Yachting Holidays 

Customer Services, Locksview, Brighton Marina, Brighton, BN2 5HA 

To speak to us personally please call 0845 070 3464 

Alternatively you can email us using the relevant address below: customerservices@neilson.com, 

customerservices@swisstravel.com, customerservices@skidom.com 

We would point out that failure to follow the above procedures and/or failure to complain within 28 days of your return, may 

reduce or extinguish any rights you have to claim compensation from us, or from any relevant supplier. Any such rights will be 

reduced or extinguished if, had you followed the above procedures, you or we could have taken steps to reduce any loss or 

damage suffered or entirely prevented it from being suffered. 

It is difficult and sometimes impossible properly to investigate a complaint if we are not told about it reasonably quickly once 

your trip is over. Your right to claim compensation may also be reduced or extinguished, should any delay in your complaint 

being notified during or after your trip, prevent us from carrying out a proper investigation. 

We aim to resolve all complaints ourselves, but if this is not possible, your complaint can be considered under a dispute 

resolution scheme devised by ABTA and administered by CEDR Solve. We will give you details of this scheme if you ask. The 

scheme does not apply to claims over £25,000 in total or more than £5,000 per person, or to claims mainly about illness or 

injury. To take advantage of the scheme you must contact the CEDR Solve within 12 months of returning from your trip. 

C14. Travel Advice 

For up to date UK Government health & travel advice (including passport, visa and health requirements) please contact the 

Foreign & Commonwealth Office Travel Advice Unit. The FCO may have issued information about your holiday destination. You 

are advised to check this information on the FCO website: visit www.fco.gov.uk. Alternatively call 0845 8502829. See our 

website for further information. 

C15. General Information 

Joint Services: Please note that two airlines may share the same services; therefore a flight may not be operated by the airline 

whose designated code is shown on your itinerary and ticket. Taxes: We will advise you of all mandatory taxes, which you must 

pay before departure. However, many countries charge departure taxes that can only be paid locally. It is therefore 

recommended that you retain sufficient local currency to meet such charges. Details of departure taxes can be obtained from 

the relevant airline when you reconfirm your flight details. 

C16. Special requests 

If you have a special request for anything that is not automatically part of the travel arrangements you book through us, please 

advise us when you book and we will pass this information on to the companies we work with. Our note of your request on 

your invoice/receipt confirms we have received it and does not guarantee that we, or the relevant supplier, can meet with your 

request. Where possible they will try to help you, but we cannot guarantee any request unless it is noted on your 

invoice/receipt and we also confirm the request separately in writing. We must emphasise that verbal confirmations of special 

requests cannot be taken as a guarantee that they will be met e.g. special meal types on flights. We will not pay 

compensation for failing to meet a special request that we have not confirmed separately in writing. 

C17. Disabled Travellers and Passengers with Reduced Mobility 

We cannot be held responsible if you fail to tell us about special needs/requirements that will affect your holiday experience and this 

means we will not compensate you. For customers who require support or advice prior to booking, please note carefully the information 

below regarding different travel arrangements and for further assistance please contact our Special Needs Team on 0800 1073409. This is a 

dedicated telephone line for special needs enquiries and we are unable to transfer calls to other departments. 

If you have a medical / mobility problem / condition or disability which may affect your holiday, please tell us before you confirm your 

booking. We and our suppliers may require a doctor’s certificate or other documentation, information or waiver relating to such disability, 

medical / mobility problem or condition or fitness to travel as we or our suppliers consider necessary. In any event, you must give us full 

details in writing at the time of booking. 

Overseas accommodation and services 

The majority of overseas accommodation, overseas transport (including transfers) and other holiday services provided overseas are not 

equipped to cater for the needs of many disabled holidaymakers. If you have any disability, you must make appropriate enquiries about the 

suitability of particular accommodation, resorts, transport and services, and that you are fully satisfied you have made the correct choice 

before you book and confirm your holiday. Please note: if special arrangements need to be made for you an extra charge may have to be 

levied. 

Flights 

If you or a member of your party are a wheelchair user or have reduced mobility we strongly advise that you contact us directly or your 

travel agent before making your reservation. This will enable your travel agent to confirm with us or the airline and airport the availability of 

any assistance requirements prior to booking, as any changes made after booking will be subject to our standard change fees. 

C18. Excursions 

Excursions include, but are not restricted to, any sightseeing trips, events or other tours for which additional payment is required. Excursions 

can either be booked and/or paid for in resort or pre-booked and paid for when you book your Package with us ("Pre-booked Excursions"). All 

excursions are supplied by third party suppliers and are subject to the section entitled "Suppliers' Conditions" above. We accept, subject to 

the Sections entitled "Suppliers' Conditions" and "Our Liability to You" above, responsibility for Pre-booked Excursions. However, Overseas 

Booked Excursions do not form part of your Package and are not governed by the Package Travel, Package Holiday and Package Tours 

Regulations 1992. We do not have any responsibility or liability whatsoever for anything which may go wrong on an Overseas Booked 

Excursion. We, our servants, employees or agents are acting, depending upon the actual Overseas Booked Excursion, either as agents for 

the relevant Overseas Booked Excursion supplier or as agent for you. In any event the contract for any Overseas Booked Excursion is 

between you and the Overseas Booked Excursion provider. It is your responsibility to note carefully any conditions of contract contained in 

any Overseas Booked Excursion, literature, ticket or receipt you are given. For Overseas Booked Excursions you may be subject to the laws 

of the country in which you take your excursion and may be required to bring any disputes or claims before the Courts of that country also. 

C19. Flight Detail 

If it is possible, at the time of booking, to provide details of the type of aircraft, which will be used, we will provide you with these. 

However, it is not possible to guarantee that this is the type of aircraft which will be used because this may change. 

C20. Information and Prices 

We publish brochure and website information many months in advance and, as far as we know, all information is correct at the time of 

publication. However, things may still change after publication and we check regularly to see if we need to update or correct any 

information or prices. If there are any significant information changes or we find any mistakes, we will put details on our computer 

reservation system or website so you will receive the latest information when you make your booking. Descriptions of accommodation, 

facilities, services and itineraries we provide are based on information obtained from our suppliers. Sometimes the facilities described, such 

as air conditioning, swimming pools or equipment for activities (for example, a particular dinghy, bike, windsurfer or a water ski boats), will 

be withdrawn for reasons such as maintenance, bad weather or lack of demand from guests. Where our suppliers advise us about 

significant changes to descriptions or about the withdrawal of any significant facility, we will tell you as soon as possible. Some activities, 

for example, tobogganing, snowmobiling and dog-sledding, parasailing, scuba diving, watersports or golf, where not directly provided by us, 

or facilities such as hire shops, restaurants, shuttle buses and ski lifts, may not be available at all times and are normally managed by 

independent local operators. We have no control over their availability or prices. Outside the peak season it is common for facilities and 

services to be less widely available, both in your accommodation and holiday resort/destination generally. Some activities or facilities may 

not be available all year round. There may be a charge for some facilities, for example, TVs, safety deposit boxes, saunas, and 

air-conditioning. In some places during high season (and even at other times) there is a possibility you will be disturbed by noise from less 

considerate groups, so please bear this in mind when choosing your destination and accommodation. Any transfer times we quote for travel 

between airport and resort are approximate and, depending on circumstances, the journey time to your own chosen property may be longer. 

C21. Diving 

Failure to produce your qualification may result in refusal to dive and you will not be entitled to a refund on your dive pack. You may be 

asked to complete a Scuba Review if you have not dived for a period of 6 months or more. Unless this is pre-booked you will be charged 

extra in resort. 

C22. Data Protection 

By making a booking with us, you agree we may use and disclose the information you provide for the following purposes: to enable us to 

process your booking (which will include passing your information to third party suppliers, such as hoteliers and airlines, and may involve 

sending your information to countries that do not have an equal level of privacy legislation to that in the UK); for market research and 

analysis purposes; for improving customer service; for the detection and prevention of fraud or other crime (which may include providing 

your information to organisations such as Banks and credit card companies); for compliance with legal requirements (which will include 

passing your information to public authorities such as customs and immigration) and for marketing contact by means of post or telephone to 

provide you with offers, products and services from companies within the Thomas Cook group and carefully selected third parties. If you 

purchase travel insurance from us, we will need to pass your personal data (including sensitive personal data and personal/sensitive data 

relating to other members of your travelling party) to the insurance company. Telephone calls to/from ourselves may be recorded for 

training and quality purposes and for preventing/detecting crime. If you have booked with us via our web site, or if you have chosen for us 

to contact you by e-mail, we will communicate with you using the e-mail address you have provided to supply you with your travel 

documentation. We are entitled to assume that the e-mail address you have provided is correct and that you understand and accept the 

risks associated with using this form of communication. Please note that you may still need to contact us by post or via our call centre as 

required by our booking conditions. If you wish to make a data subject access request for a copy of any personal data we hold on you, 

please write to: The Company Secretary, Thomas Cook Group UK Ltd, UK Legal Department, Unit 17 Coningsby Road, Peterborough, PE3 

8SB. If you wish to opt out of receiving marketing communications from us, please advise one of our sales consultants or make the 

appropriate opt out choices on the website when you book. 

C23. Your Responsibility 

We want all our customers to have an enjoyable, carefree Holiday. But you must remember that you are responsible for your actions and the 

effect they may have on others. If we, or another person in authority, believe: 

your actions could upset, annoy or disturb other customers, our suppliers or our own staff, or put them in any risk or danger, or damage 

property; or 

you are unfit to travel; we may end your Holiday and terminate your contract. You and your travelling party will be prevented from using 

your booked accommodation, transport, and any other Travel Arrangements forming part of your booking and we will not be liable for any 

refund, compensation or any other costs you have to pay. Alternatively at our discretion, you may be permitted to continue with your Holiday 

but may have additional terms of carriage imposed upon you. See 'In-Flight Safety in the All You Need To Know/Holiday Information 

sections of the relevant brochure and on our websites for further details. In addition to the above and the effect your actions may have on 

others, you must particularly also bear in mind that you are responsible for your safety, and that you are responsible for the condition of the 

property you occupy. We are not responsible for any accidents which occur in or around swimming pools due to your inappropriate, or 

irresponsible behaviour, or for any accidents which occur anywhere on properties because of glass, china or the like which you have broken 

and/or have left in a way in which injury can result. We expect that you will enjoy your holiday with us. We appreciate that you may well 

drink alcohol as part of your enjoyment. You must, however, do so responsibly and we will have no liability to you for any injury, loss or 

damage you suffer as a result of your judgment being impaired wholly or partly by alcohol. We will hold you and the members of your 

travelling party jointly and individually liable for any damage to the accommodation, furniture, apparatus or other materials located within 

the accommodation, together with any legal costs we incur in pursuing a claim. It is your duty to report any breakages, defects or damage 

to an appropriate person immediately. If your behaviour or the behaviour of any members of your travelling party causes any transport 

aircraft to be diverted we and/or the carrier will hold you and those members jointly and individually liable for all costs incurred as a result 

of that diversion. We cannot accept liability for the behaviour of others in your accommodation or flight, or for any facilities/services 

withdrawn as a result of their action. 

C24. Law and Jurisdiction 

Your contract will be governed by English law and any disputes will be dealt with in the courts of England and Wales. If you live in Northern 

Ireland or Scotland, the courts of Northern Ireland or Scotland (as appropriate), can deal with any disputes. 

This edition and text © Neilson/Swiss Travel 2012. All rights reserved. No parts of this brochure may be produced, stored or transmitted, in 

any form or by any means, without the prior permission of Neilson/Swiss Travel Service. 

1st edition: Press date: September 2012 

ABTA No.V2185 

1179 


V6896 

121

122 

�BOOK YOUR HOLIDAY ONLINE... 

Neilson.co.uk 

View up to date availability, the latest prices and all the information 

you need to select the perfect holiday 

Open 24 hours a day, 7 days a week 

How to book 

�CALL OUR EXPERT TEAM... 

Our team are experts in their field with a wealth of first hand knowledge of all our resorts 

Sales: 0845 070 3460 

Open 7 days a week, 8.30am – 7pm, Monday to Friday, 9am-5pm Saturday 

& 10am – 4pm Sunday 

Administration: 0870 010 1947 

9am – 5.30pm, Monday to Friday 

�VISIT YOUR LOCAL TRAVEL AGENT... 

Great service and a friendly face 

IF YOU’RE A TRAVEL AGENT WE’RE THERE FOR YOU TOO... 

For all enquiries and advice on any Neilson Yachting Holiday 

call our dedicated agent reservations team on: 

0845 070 3465 

JOIN OUR TEAM 

Our staff are our most valued asset. Each member of our resort team is chosen for their expertise, 

flexibility and knowledge. Equally important is real enthusiasm and a genuine love of the job. We are 

committed to the training and development of all our staff and we are proud to have attained the 

Investors In People award. If you are looking for employment for either the summer or winter seasons, 

or both, we want people who thrive on the challenges presented to them and who are committed to 

ensuring our guests have the time of their lives. 

We have a very broad range of positions available, including the following: 

Chalet Hosts Ski Representatives Administrators All grades of Chefs Finance Administrators 

Hotel Managers Bar, Waiting & Front of House staff Children’s Club Staff/Nannies 

Windsurfing Instructors Dinghy Sailing Instructors PADI Dive Instructors Flotilla Skippers 

Flotilla Mates Yacht Engineers Yacht Trainers Centre Managers Mountain Bike Guides 

Tennis Coaches Massage Practitioners Beauty Therapists Yoga Instructors Waterski Instructors 

For further information please write to Overseas Recruitment at our normal address or e-mail: 

skijobs@neilson.co.uk or recruitment@neilson.co.uk 

Alternatively, you can find all the information you need and application forms on the recruitment 

pages of our web site, www.neilson.co.uk

Flight information 

Arrival Airport (Code) 

UK Flight Flight Airline Departure Departure Return First Last Min. holiday 

Departure Duration Code Day Time Arrival Departure Departure price increase 

Airport (UK) Time (UK) in £’s from 

Flights to Lemnos (LXS) for: 

Neilson Portomyrina Palace Gatwick 3hrs 30mins 01HC0 Thomas Cook Saturday 07:25 15:30 4-May 12-Oct Nil 

Flights to Mytilini (MJT) for: 

Neilson Aeolian Village Gatwick 3hrs 30mins 01GH0 Monarch* Saturday 07:00 14:10 4-May 5-Oct Nil 

Manchester 3hrs 40mins 30GH0 Monarch* Saturday 06:40 15:35 4-May 5-Oct £20 

Flights to Preveza (PVK) for: 

Neilson Retreat, Gatwick 3hrs 20mins 01GC0 Thomas Cook Sunday 09:20 16:45 5-May 27-Oct Nil 

Cosmos Beachclub, Manchester 3hrs 35mins 30GC0 Thomas Cook Sunday 14:50 21:25 5-May 27-Oct £20 

Sivota Stay & Sail 

Flights to Thessaloniki (SKG) 

for: Neilson Anastasia, Gatwick 3hrs 15mins 01HA8 Thomas Cook Sunday 12:35 20:10 5-May 29-Sep Nil 

Halkidiki Stay & Sail 

Flights to Izmir (ADB) for: 

Neilson Teos & Neilson Phokaia Gatwick 4hrs 01T16** Thomas Cook Saturday 14:10 23:25 4-May 26-Oct Nil 

Gatwick 4hrs 01T18 Thomas Cook Saturday 14:10 23:25 4-May 26-Oct Nil 

Manchester 4hrs 10mins 30T18 Thomas Cook Saturday 08:15 17:50 4-May 26-Oct £20 

Birmingham 4hrs 20mins 20T18 Thomas Cook Saturday 13:55 22:50 25-May 28-Sep £20 

Flights to Bodrum (BJV) for: 

Neilson Seaside Gatwick 4hrs 01T20 Thomas Cook Monday 07:25 16:40 6-May 28-Oct Nil 

Manchester 4hrs 10mins 30T22 Thomas Cook Monday 16:50 02:40 (Tues) 13-May 28-Oct £25 

Bristol 4hrs 10mins 10T20 Thomas Cook Monday 07:00 01:10 (Tues) 6-May 28-Oct £50 

Belfast 4hrs 20mins 60T30 Thomas Cook Monday 18:55 05:00 (Tues) 13-May 28-Oct £50 

Birmingham 4hrs 10mins 20T30 Thomas Cook Monday 13:55 20:00 13-May 28-Oct £50 

East Midlands 4hrs 20mins 21T30 Thomas Cook Monday 20:05 05:20 (Tues) 27-May 28-Oct £50 

Glasgow 4hrs 20mins 50T30 Thomas Cook Monday 18:55 05:00 (Tues) 6-May 28-Oct £50 

Newcastle 4hrs 15mins 40T30 Thomas Cook Monday 15:25 00:55 (Tues) 6-May 28-Oct £50 

Flights to Dalaman (DLM) for: 

Neilson Adakoy, Gatwick 3hrs 55mins 01T86 Thomas Cook Saturday 15:15 16:20 4-May 26-Oct Nil 

Adakoy Stay & Sail Luton 3hrs 55mins 02T80 Monarch* Saturday 15:25 00:50 (Sun) 4-May 26-Oct £20 

Manchester 4hrs 10mins 30T80 Monarch* Saturday 07:00 17:00 4-May 26-Oct £20 

Birmingham 4hrs 10mins 20T80 Monarch* Saturday 14:10 21:20 4-May 26-Oct £20 

FLIGHT TIMINGS: All times shown in this brochure are based on the 24 hour clock system. These timings are provisional and will be submitted for approval by UK and overseas 

scheduling committees and are therefore given for guidance only. They may be subject to alteration and confirmation. Your ticket will show the final timings of your flight. 

Please read important information on pages 112-116. * The holiday price when you book (including any approximate costs indicated on this flight page based on your flight 

selection and date of travel) is subject to change and the latest holiday prices will be confirmed at the time of booking. All flight details are subject to change, full flight 

information can be confirmed by your travel agent or on our website. Please note: inflight meals are not included on Monarch flights, snacks can be purchased on-board. 

**Extra leg room. 

123

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neilson.co.uk 

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Call 

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Pop in to 

your local travel agent 

for service on the spot 

NBCLUB113 

NEILSON HOLIDAYS 

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