The Consumer Action Handbook

2002 Consumer
Action
Handbook
United States General Services Administration
Federal Consumer Information Center
The Federal Consumer Information Center (FCIC) wishes to extend special
thanks to the National Association of Consumer Agency Administrators,
the National Consumers League, and ConsumerWorld.org for their help in
developing this edition of the Consumer Action Handbook. Their expertise
on the front lines of consumer education and complaint handling has
contributed immeasurably to the value and quality of this publication.
Single copies of the current Consumer Action Handbook are available by writing
Handbook, Federal Consumer Information Center, Pueblo CO 81009 or by calling
1 (888) 8 PUEBLO, that’s 1-888-878-3256. The Handbook can also be ordered on
the FCIC website, www.pueblo.gsa.gov, and viewed there free of charge.
The 2002 Consumer Action Handbook will be current through summer 2003. To
place your name on a mailing list to receive the 2003 Handbook, please call 1-888-
878-3256. For information that is updated weekly, click on the Consumer Action
Website at www.pueblo.gsa.gov.
Printed October 2001
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