2DRx SOP - LloydsPharmacy

Associated Risks
The prescription may be given to the wrong person by the staff at the local surgery. The
customer may then be given medication which is not intended for them and also be without
their own prescribed medication.
The customer’s details may by incorrect. Perhaps a previous address or surname has been
recorded on the prescription. In this instance it may be appropriate to alter the customer’s
details to allow the customer’s records to be updated. Of course this would not be
applicable to prescriptions for controlled drugs. If any other details are incorrect on the
prescription this should be referred to the pharmacist as this may result in the customer’s
medication being recorded on the wrong patient medication record and consequently the
possible failure to detect interactions, changes in dose or strength. If in doubt always check
with the Pharmacist.
The customer’s date of birth or age may not be recorded on the prescription. This could
result in the failure to adjust the dose as appropriate.
The use of coloured baskets is mandatory in the dispensing process.
Handy Hints
Ensure patient confidentiality is conserved at all times when requesting confirmation of the
patient’s name, address and D.O.B. Customer Service levels must be maintained when
receiving prescriptions in the pharmacy, with the customer being kept informed of the
reasons behind the request for personal information.
2DRx Standard Operation Procedure July 2011 Page 9