2DRx SOP - LloydsPharmacy

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Prescription Reception Objectives This SOP is designed to ensure that all prescriptions are dealt with in a prompt, efficient and professional manner. This SOP will ensure: • Customer details are complete and accurate • Prescription presented is for the correct person • Realistic completion time is given • Prescriptions are dealt with in a consistent and efficient manner across all Lloyds pharmacies • A standard method of receipt of prescriptions Scope This SOP will include 2DRx NHS prescriptions which are presented for dispensing by customers or their representatives and prescriptions received for dispensing by post or collection service from local surgery. The use of prescription dockets (which are only used in a small number of Lloyds pharmacies) will be covered as an additional element to this SOP. Responsibility Members of staff responsible for this process should be listed in the Record of Competence. Only those members of staff listed are to be considered competent to carry out this procedure. No other member of staff should be asked to carry out any part of this process. Review The SOP will be reviewed annually, when there are any changes to legislation affecting the process, or in the event of any change of staff, or any increase or decrease in the competence level of the staff. The SOP should also be reviewed following a critical incident. The responsibility for reviewing the SOP rests with the Pharmacy Manager (Pharmacist), or in their absence, the Pharmacist or Pharmacy Manager (non-Pharmacist). In the absence of these members of staff, the Area Manager will be responsible for review. If as a result of the review any changes to the SOP are deemed necessary, these must be approved by the Superintendent’s Department. For any changes to the SOP an application must be submitted, in writing, explaining in detail the changes deemed necessary and the reasoning behind these changes. The application should be sent by post to the Superintendent’s Department, at Sapphire Court. 2DRx Standard Operation Procedure July 2011 Page 8
Associated Risks The prescription may be given to the wrong person by the staff at the local surgery. The customer may then be given medication which is not intended for them and also be without their own prescribed medication. The customer’s details may by incorrect. Perhaps a previous address or surname has been recorded on the prescription. In this instance it may be appropriate to alter the customer’s details to allow the customer’s records to be updated. Of course this would not be applicable to prescriptions for controlled drugs. If any other details are incorrect on the prescription this should be referred to the pharmacist as this may result in the customer’s medication being recorded on the wrong patient medication record and consequently the possible failure to detect interactions, changes in dose or strength. If in doubt always check with the Pharmacist. The customer’s date of birth or age may not be recorded on the prescription. This could result in the failure to adjust the dose as appropriate. The use of coloured baskets is mandatory in the dispensing process. Handy Hints Ensure patient confidentiality is conserved at all times when requesting confirmation of the patient’s name, address and D.O.B. Customer Service levels must be maintained when receiving prescriptions in the pharmacy, with the customer being kept informed of the reasons behind the request for personal information. 2DRx Standard Operation Procedure July 2011 Page 9
Page 1 and 2: 2DRx Standard Operating Procedure T
Page 3 and 4: Refer to pharmacist Return Rx to su
Page 5 and 6: Return to prescriber No Legal requi
Page 7: 2DRx Standard Operation Procedure J
Page 11 and 12: Pharmaceutical Assessment Objective
Page 13 and 14: Interventions and Problem Solving (
Page 15 and 16: Interventions and Problem Solving O
Page 17 and 18: Follow Owings SOP No Picking With r
Page 19 and 20: Obtain copy of P.I.L if not availab
Page 21: Detach customer copy when prescript
Page 24 and 25: Owings for Schedule 2 and 3 Control
Page 26 and 27: Associated Risks The picking proces
Page 28 and 29: The electronic endorser must be use
Page 30 and 31: Accuracy Check (1) If the prescript
Page 32 and 33: Accuracy Check Objectives This SOP
Page 34 and 35: Bagging Up Place items in bag, coun
Page 36 and 37: Bagging Up Objectives This SOP is d
Page 38 and 39: Refer to pharmacist if appropriate
Page 40 and 41: Associated Risks Ensure the custome
Page 42 and 43: Process manually in CoMPaSS 2DRx -
Page 44 and 45: If as a result of the review any ch
Page 46 and 47: Accepting a Repeatable Prescription
Page 48 and 49: Processing a Repeatable Prescriptio
Page 50 and 51: • If a customer’s prescription
Page 52 and 53: • The pharmacy / dispensary staff
Page 54 and 55: A5 Customer Record Card for Pharmac
Page 56 and 57: Support Materials From Centurion Pa
Page 58:
2DRx Procedures Employee Declaratio
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2DRx SOP - LloydsPharmacy

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