2DRx SOP - LloydsPharmacy

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A5 Customer Record Card for Pharmacy Files (pipcode 607-4223) When a customer hands you their repeatable prescription and batch issue forms, you need to file them in store. To help you to do this you should use the A5 Customer Record Card. To complete the card you need to follow these steps: • Attach bag sticker to the card to identify the customer. • Space has been provided for you to record the date of first dispensing, the number of batch issues and the expiry date of the repeatable prescription. • It is of particular importance that you record whether or not the batch issues are retained in the pharmacy as this is crucial to the accurate filing of the customer’s information. • Use the tables provided to keep a record of the batch issue items dispensed. Space has been provided for you to record any PRN (when required) items on the customer’s batch issues. • Use the back of the card to make any notes that you feel are appropriate to the customer’s dispensing record. Both the A6 & A5 Customer Record Cards are packed together in outers of 50 of each card. Additional stock can be ordered from Centurion Warehouse using the pipcode 607- 4223. <strong>2DRx</strong> Standard Operation Procedure July 2011 Page 54
Customer Service - Ordering of Batch Issues Customers who choose to have their batch issues retained in the pharmacy will be able to phone the pharmacy in advance and ask for their repeat prescription to be dispensed. The customer benefits this delivers are two fold: 1. Added convenience - if they phone in advance they will not have to wait for their prescription to be made up. 2. It allows contact with the pharmacy, so that the pharmacy employees can easily understand and discuss the customer’s requirements. It also has a number of benefits for Lloydspharmacy: • It provides us with a chance to provide excellent customer service and it can allow us to improve our efficiency. • It helps you to plan your dispensing activity in advance. • It reduces owings by helping to ensure that you have the appropriate stock in place. • It helps you manage your workload When the last batch issue is dispensed the customer should be informed that a new repeatable prescription and batch issues will be required for further supplies. <strong>2DRx</strong> Standard Operation Procedure July 2011 Page 55
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2DRx Standard Operating Procedure T
Page 3 and 4: Refer to pharmacist Return Rx to su
Page 5 and 6: Return to prescriber No Legal requi
Page 7 and 8: 2DRx Standard Operation Procedure J
Page 9 and 10: Associated Risks The prescription m
Page 11 and 12: Pharmaceutical Assessment Objective
Page 13 and 14: Interventions and Problem Solving (
Page 15 and 16: Interventions and Problem Solving O
Page 17 and 18: Follow Owings SOP No Picking With r
Page 19 and 20: Obtain copy of P.I.L if not availab
Page 21: Detach customer copy when prescript
Page 24 and 25: Owings for Schedule 2 and 3 Control
Page 26 and 27: Associated Risks The picking proces
Page 28 and 29: The electronic endorser must be use
Page 30 and 31: Accuracy Check (1) If the prescript
Page 32 and 33: Accuracy Check Objectives This SOP
Page 34 and 35: Bagging Up Place items in bag, coun
Page 36 and 37: Bagging Up Objectives This SOP is d
Page 38 and 39: Refer to pharmacist if appropriate
Page 40 and 41: Associated Risks Ensure the custome
Page 42 and 43: Process manually in CoMPaSS 2DRx -
Page 44 and 45: If as a result of the review any ch
Page 46 and 47: Accepting a Repeatable Prescription
Page 48 and 49: Processing a Repeatable Prescriptio
Page 50 and 51: • If a customer’s prescription
Page 52 and 53: • The pharmacy / dispensary staff
Page 56 and 57: Support Materials From Centurion Pa
Page 58: 2DRx Procedures Employee Declaratio
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2DRx SOP - LloydsPharmacy

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