2DRx SOP - LloydsPharmacy

A6 Customer Record Card (pipcode 607-4223)
The Customer Record Cards have been provided not only to help manage the NHS Repeat
Dispensing service, but also to add a more professional image to the service. When a
customer is handed their record card it will reinforce their perceptions that they are dealing
with a healthcare professional. The cards will also help customers to retain a feeling of
control over batch issues if they choose to leave them with the pharmacy.
To help our customers to keep track of their repeat medication, an A6 sized Customer
Record Card has been developed. This will provide customers with a quick guide to when
their medication was dispensed and how many batch issues they have that will need to be
dispensed.
To complete the card:
• Attach a copy of the customer’s bag label to their Record Card
• Fill in the information requested on the first page, ensuring that you state whether
the batch issues are being retained in the pharmacy
• When medication is dispensed, make a note of the date and the number of items
dispensed
• The back cover of the card can be used to record any PRN medication on the
customer’s batch issues
Both the A6 & A5 Customer Record Cards are packed together in outers of 50 of each
card. Additional stock can be ordered from Centurion Warehouse using the pipcode 607-
4223.
2DRx Standard Operation Procedure July 2011 Page 53