2DRx SOP - LloydsPharmacy

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• The pharmacy / dispensary staff will process batch issues and forward the forms to HSW at the end of the month dispensed. The repeatable prescription will be sent to HSW once all batch issues have been dispensed, or if the customer fails to collect all instalments, on expiry. • Remuneration has been negotiated through the Pharmaceutical Services Negotiating Committee (PSNC) and Community Pharmacy Wales (CPW). Repeat dispensing is part of the Essential Services to be delivered from the new Pharmacy Contract. • Pharmacists will need to keep records of the scheme, for example information relating to items not dispensed. These should be made in the comments section of the Customer Record Card retained in the pharmacy. • The pharmacist may need to communicate with the Local Health Board (LHB) on various issues and continued good working relationships with the prescribers will be essential. This can be achieved through the Surgery Partnership visits. • All staff involved in the scheme must understand the need to report to their Area Manager any issues with the potential to affect the success of the scheme. • It is a legal requirement to comply with the dispensing intervals specified by the prescriber. This should be discussed with the patient and if there are concerns with the dispensing interval specified this should be discussed with the prescriber. The prescriber is not legally required to specify a dispensing interval. • If the patient presents to collect a repeat dispensing prescription either early or late according to the dispensing interval the pharmacist should consider making an emergency supply. Please refer to principle 1 of the Standards of conduct, ethics and performance, Make the care of patients your first concern.This could include discussion with the prescriber to obtain a prescription for this supply. • Where a dispensing interval is not specified the pharmacist should use their professional judgement when deciding the appropriate interval for dispensing. <strong>2DRx</strong> Standard Operation Procedure July 2011 Page 52
A6 Customer Record Card (pipcode 607-4223) The Customer Record Cards have been provided not only to help manage the NHS Repeat Dispensing service, but also to add a more professional image to the service. When a customer is handed their record card it will reinforce their perceptions that they are dealing with a healthcare professional. The cards will also help customers to retain a feeling of control over batch issues if they choose to leave them with the pharmacy. To help our customers to keep track of their repeat medication, an A6 sized Customer Record Card has been developed. This will provide customers with a quick guide to when their medication was dispensed and how many batch issues they have that will need to be dispensed. To complete the card: • Attach a copy of the customer’s bag label to their Record Card • Fill in the information requested on the first page, ensuring that you state whether the batch issues are being retained in the pharmacy • When medication is dispensed, make a note of the date and the number of items dispensed • The back cover of the card can be used to record any PRN medication on the customer’s batch issues Both the A6 & A5 Customer Record Cards are packed together in outers of 50 of each card. Additional stock can be ordered from Centurion Warehouse using the pipcode 607- 4223. <strong>2DRx</strong> Standard Operation Procedure July 2011 Page 53
Page 1 and 2: 2DRx Standard Operating Procedure T
Page 3 and 4: Refer to pharmacist Return Rx to su
Page 5 and 6: Return to prescriber No Legal requi
Page 7 and 8: 2DRx Standard Operation Procedure J
Page 9 and 10: Associated Risks The prescription m
Page 11 and 12: Pharmaceutical Assessment Objective
Page 13 and 14: Interventions and Problem Solving (
Page 15 and 16: Interventions and Problem Solving O
Page 17 and 18: Follow Owings SOP No Picking With r
Page 19 and 20: Obtain copy of P.I.L if not availab
Page 21: Detach customer copy when prescript
Page 24 and 25: Owings for Schedule 2 and 3 Control
Page 26 and 27: Associated Risks The picking proces
Page 28 and 29: The electronic endorser must be use
Page 30 and 31: Accuracy Check (1) If the prescript
Page 32 and 33: Accuracy Check Objectives This SOP
Page 34 and 35: Bagging Up Place items in bag, coun
Page 36 and 37: Bagging Up Objectives This SOP is d
Page 38 and 39: Refer to pharmacist if appropriate
Page 40 and 41: Associated Risks Ensure the custome
Page 42 and 43: Process manually in CoMPaSS 2DRx -
Page 44 and 45: If as a result of the review any ch
Page 46 and 47: Accepting a Repeatable Prescription
Page 48 and 49: Processing a Repeatable Prescriptio
Page 50 and 51: • If a customer’s prescription
Page 54 and 55: A5 Customer Record Card for Pharmac
Page 56 and 57: Support Materials From Centurion Pa
Page 58: 2DRx Procedures Employee Declaratio

2DRx SOP - LloydsPharmacy

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