2DRx SOP - LloydsPharmacy

Practical Issues
• It is the responsibility of all employees involved with the dispensing process to
ensure that the correct procedures are followed and that the customer receives a
seamless and high quality dispensing service.
• The filing box should be checked on a monthly basis and any repeatable prescriptions
where the expiry date has been reached prior to the entire batch issues being
dispensed should be forwarded to HSW, at the end of the month. The pharmacy
copy of the Customer Record Card should be crossed through and the date that the
repeatable prescription was sent to HSW and number of batch issues remaining
detailed in the comments column.
• There may be some variations to the prescription filing requirements as detailed on
the end of month form required by HSW. It is important to ensure that any new
procedures regarding repeat dispensing prescriptions are understood and followed.
• Due to Clinical Governance requirements, any local variations must be agreed with
and kept on record by the Pharmacy Superintendent’s Office. To do this, contact
your Area Manager or Cluster Lead Manager.
• All completed Customer Record Cards should be retained for six months after
completion. At the end of this six month period, the record card should be disposed
of following the current company policy for dealing with confidential waste ~ under
NO circumstances should any card carrying customer details be disposed of in
normal pharmacy waste.
• Items dispensed within the repeat dispensing scheme should be included within your
Prescription Collection Service (PCS) figures when reported on the MRS.
• The Pharmacist Manager should work closely with the prescriber to communicate
changes to the customer’s medication, monitor the customer’s use of their
medication and highlight any patient safety issues.
• Dispensers and Healthcare Assistants, as well as Pre-Registration students, must be
properly trained to operate the system and give full support to the Pharmacist.
• Locum pharmacists should be made aware of the Repeat Dispensing system in
operation and directed to the relevant SOP.
• The repeatable prescription will detail the specific number of issues the prescriber
wishes to issue from the prescription and, if appropriate, the dispensing interval, i.e.
weekly, monthly, quarterly, as well as the normal information relating to patient’s
name and address, date of birth, etc.
• The batch issues will not be signed by the prescriber, but will be used for
reimbursement purposes. The prescriber is only required sign the repeatable
prescription.
• The pharmacist will issue the number of batch issues as required for each repeatable
prescription.
• The CoMPaSS system differentiates between the repeat WP10SS forms and other
types of WP10SS forms and will indicate on the form when repeat dispensing is
required as well as linking the designated number of batch issues.
• The repeatable prescription (RA) must remain in the pharmacy.
• The pharmacist will not make any changes to the prescription, dose, strength,
formulation, etc., but will refer back to the prescriber. Any interventions or referrals
which are deemed to be clinically significant should be recorded on the Intervention
and Referral Form.
2DRx Standard Operation Procedure July 2011 Page 51