2DRx SOP - LloydsPharmacy

have been dispensed, or if the customer fails to collect all instalments, on expiry.
Ensure that any paperwork submitted to HSW is fully completed for Repeat
Dispensing and the Monthly Return Sheet (MRS) is also annotated appropriately.
• The A5 Customer Record Card, repeatable prescription and remaining batch issues,
if retained, should then be filed in the designated filing box in alphabetical order. It is
important that whenever possible the A5 Customer Record Card, repeatable
prescription and remaining batch issues are kept within the filing box and that access
to this filing box is limited to those directly involved within the dispensing process.
• Out of date batch issues or batch issues which are no longer required should either
be returned to the prescribing GP or destroyed using the confidential waste bin.
This should be clearly documented on the A5 customer record card.
Dispensing a Batch Issue
What does a Batch issue look like?
INSERT 2D BARCODED RD FORM
The customer will present their Customer Record Card and the appropriate batch issue, if
held by themselves; one for each repeatable prescription held by the pharmacy. If the
customer has misplaced their card, a new card should be issued and brought up to date
from the information held at the pharmacy. This card should be marked ‘re-issued’ next to
the customer’s details and also recorded on the pharmacy record card.
• The appropriate repeatable prescription and batch issues if retained by the pharmacy
should be retrieved from the storage file.
• The batch issue should then be dispensed and handed to the patient in the normal
manner (following the Dispensing SOPs).
• The batch issue must not be issued without the Pharmacist on duty checking the
appropriate repeatable prescription.
• The pharmacist must ensure the patient is taking or using, and likely to continue to
take or use, the medicines or appliances appropriately.
• The pharmacist must ensure the patient is not suffering any side effects which may
suggest they need a review of their medication.
• The pharmacist must check the medication regimen has not been altered since the
prescriber authorised the repeatable medication and if there have been changes in
the patient’s health since that time, which may indicate a review by the prescriber is
needed.
• The A6 Customer Record Card should be updated and returned to the customer.
• The A5 Customer Record Card should be updated and returned with the repeatable
prescription and any remaining batch issues (if retained) to the designated filing box
in alphabetical order.
• The batch issue, once dispensed, should be endorsed and forwarded to HSW at the
end of the month in which it was dispensed.
• If there are no batch issues remaining the repeatable prescription should be sent to
HSW at the end of the month.
• The appropriate entry should also be made on the MRS
2DRx Standard Operation Procedure July 2011 Page 49