2DRx SOP - LloydsPharmacy

What Does Repeat Dispensing Mean to Me?
Once a repeatable prescription has been issued, customers taking part must obtain the
entire period of treatment included on their prescriptions from the same pharmacy. It is
essential that your pharmacy is fully prepared and able to provide a professional repeat
dispensing service from the outset.
Up to 80% of the prescriptions dispensed within Lloydspharmacy are repeats. By ensuring
your repeat dispensing service is at a high and consistent level you will effectively guarantee
this business for up to the next twelve months. Conversely if you are not ready when
repeatable prescriptions are issued you may potentially lose many of your existing
customers to your competitors. If your competitors offer an adequate service over the next
year it will be extremely difficult to win back this lost custom.
The use of repeat dispensing by customers is voluntary and with agreement with their
prescriber, customers can choose to use their existing method of obtaining repeat
prescriptions or repeat dispensing. Due to the exchange of information about medication
between the prescriber and the pharmacy, the customer must give consent before
participating in this service. This safeguards the customer’s information and complies with
current guidelines on data protection. The customer’s agreement is recorded on the
appropriate form produced by the Department of Health, with one copy stored at the
surgery and one copy given to the customer.
Repeat dispensing is a fantastic opportunity and participation in the scheme will help you
achieve items budget and grow your market share.
Before providing the Repeat Dispensing service the pharmacist on duty must have
completed the relevant training e.g. the WCPPE pack - Repeat Dispensing.
2DRx Standard Operation Procedure July 2011 Page 45