2DRx SOP - LloydsPharmacy
2DRx SOP - LloydsPharmacy
2DRx SOP - LloydsPharmacy
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What Does Repeat Dispensing Mean to Me?<br />
Once a repeatable prescription has been issued, customers taking part must obtain the<br />
entire period of treatment included on their prescriptions from the same pharmacy. It is<br />
essential that your pharmacy is fully prepared and able to provide a professional repeat<br />
dispensing service from the outset.<br />
Up to 80% of the prescriptions dispensed within Lloydspharmacy are repeats. By ensuring<br />
your repeat dispensing service is at a high and consistent level you will effectively guarantee<br />
this business for up to the next twelve months. Conversely if you are not ready when<br />
repeatable prescriptions are issued you may potentially lose many of your existing<br />
customers to your competitors. If your competitors offer an adequate service over the next<br />
year it will be extremely difficult to win back this lost custom.<br />
The use of repeat dispensing by customers is voluntary and with agreement with their<br />
prescriber, customers can choose to use their existing method of obtaining repeat<br />
prescriptions or repeat dispensing. Due to the exchange of information about medication<br />
between the prescriber and the pharmacy, the customer must give consent before<br />
participating in this service. This safeguards the customer’s information and complies with<br />
current guidelines on data protection. The customer’s agreement is recorded on the<br />
appropriate form produced by the Department of Health, with one copy stored at the<br />
surgery and one copy given to the customer.<br />
Repeat dispensing is a fantastic opportunity and participation in the scheme will help you<br />
achieve items budget and grow your market share.<br />
Before providing the Repeat Dispensing service the pharmacist on duty must have<br />
completed the relevant training e.g. the WCPPE pack - Repeat Dispensing.<br />
<strong>2DRx</strong> Standard Operation Procedure July 2011 Page 45