2DRx SOP - LloydsPharmacy

2DRx Repeat Dispensing SOP
Objectives
Repeat Dispensing is included in the 2DRx regulations of the pharmacy contract for Wales
as an Essential Service, and all pharmacies may be asked to deliver this service.
This SOP is designed to ensure that all Repeat Dispensing prescriptions are dealt with in a
prompt, efficient and professional manner and that a consistent standard is applied across all
pharmacies. The service is designed to make it easier for patients with chronic conditions to
obtain repeat prescriptions, help speed up service and reduce pressure on GP practices for
repeat prescriptions.
This SOP will ensure:
• The efficient handling of Repeat Dispensing prescriptions
• An accurate record is maintained for each Repeat Dispensing prescription
• The appropriate items are dispensed in a timely and efficient manner
• Customers receive the best possible service and information
• Patients gain maximum benefit from their medication and reduce wastage of
medicines
Scope
This SOP will allow you to understand the Repeat Dispensing process and what is required
of the Company, the Pharmacy and yourself. Guidance will be given on the management of
the prescriptions and CoMPaSS functionality associated with the process. This SOP is
intended to supplement the training provided in the Repeat Dispensing packages provided
by CPPE or WCPPE, which you should complete before commencing any Repeat Dispensing
arrangements.
Responsibility
Members of staff responsible for this process are listed in the appendix. Only those
members of staff listed are to be considered competent to carry out this procedure. No
other member of staff should be asked to carry out ant of this process.
Review
The SOP will be reviewed initially annually.
The SOP will be reviewed when there are any changes to legislation affecting the process,
or in the event of any change of staff, or any increase or decrease in the competence level
of the staff. The SOP should be reviewed following a critical incident.
The responsibility for reviewing the SOP rests with the Pharmacy Manager (Pharmacist), or
in their absence, the Pharmacist or Pharmacy Manager (non-Pharmacist). In the absence of
these members of staff, the Area Manager will be responsible for review.
2DRx Standard Operation Procedure July 2011 Page 43