2DRx SOP - LloydsPharmacy

Associated Risks
Ensure the customer or representative is asked to confirm their surname and address.
Customers with the same name may live in the same street.
Ensure that if the customer or representative handed in more that one form, that all the
medication is included.
Ensure that prescriptions dispensed into more than one bag are collected together.
Prescriptions can only be handed out if the pharmacist is present, even if complete, bagged
and awaiting collection.
Handy Hints
The care, well-being and safety of patients must be at the centre of everyday professional
practice. The pharmacist on duty must encourage the effective use of medicines and be
satisfied that patients, or those who care for them, know how to use their medicines. Please
refer to principle 1 of the Standards of conduct, ethics and performance, Make the care of
patients your first concern.
As a result of these guidelines, the pharmacist will often decide to give out prescriptions
personally. These particular prescriptions need to be identified by use of the ‘Pharmacist’
sticker.
When counselling a patient or representative with regard to a particular medication,
remember to maintain patient confidentiality at all times. Consultation areas are available in
most Lloyds pharmacies, alternatively consider using a quiet area away from the main till
area.
It would be helpful to explain any complicated or unusual dosage regimes, e.g. weekly
dosing.
Customers who require elastic hosiery fitting should be referred to the pharmacist.
Where appropriate, demonstration of the use of inhalers or other devices should be carried
out by the pharmacist or other specified, suitably trained member of the dispensary team.
When giving out a prescription including insulin ensure the insulin is checked with the
patient before leaving the pharmacy.
It may be helpful if the customer, or their representative, repeat what you have said in
order to check their understanding of your counselling.
It may be inappropriate to counsel customers who have previously had this medication
dispensed.
All clinically significant interventions or referrals should be recorded on the Intervention /
Referral form and the appropriate entry made on the customer’s CoMPaSS record.
2DRx Standard Operation Procedure July 2011 Page 40