2DRx SOP - LloydsPharmacy

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Refer to pharmacist if appropriate Advise customer to collect owed medication within 2 months or within 28 days of the appropriate date on the prescription for CD’s Record any clinically significant advice or referral made on Intervention & Referral form and annotate CoMPaSS Refer to pharmacist if appropriate Yes Is further advice to customer required ? No Prescription Transfer (IPSS) No Yes No Completed Prescription Confirm customer’s name Is customer / representative over 16? Ask customer / representative for address and cross check against bag label & prescription 2DRx Standard Operation Procedure July 2011 Page 38 Yes Retrieve prescription from A-Z file and locate bagged medication Is there an owing on the Rx? No Respond to note / label on bag or prescription if appropriate, e.g. fridge, CD Ask if customer has had medication before? Yes Check prescription is completed (including appropriate signature for schedule 2 or 3 CD collection). Transfer to customer or representative Ensure appropriate register entry is made (i.e. CD register) Ensure any prescriptions for schedule 2,3 and 4 CD(s) are still valid – within 28 day expiry
Prescription Transfer Objectives This SOP is designed to ensure that when handing out dispensed items the customers receive the dispensed products intended for their use with sufficient information to enable effective use. This SOP will ensure: • Dispensed items are handed out promptly • Dispensed items are given to the person for whom they are intended • Appropriate information is given to enable the customer to use the product effectively • The name and address of the person collecting the medication is captured • Prescriptions are issued or placed in dedicated area for issue Scope This SOP will include the transfer of dispensed prescription items to the customer or their representative. This SOP will not cover the delivery of medicines to a patient’s home, a nursing home or the delivery of oxygen. Responsibility Members of staff responsible for this process should be listed in the Record of Competence. Only those members of staff listed are to be considered competent to carry out this procedure. No other member of staff should be asked to carry out any part of this process. Review The SOP will be reviewed annually, when there are any changes to legislation affecting the process, or in the event of any change of staff, or any increase or decrease in the competence level of the staff. The SOP should also be reviewed following a critical incident. The responsibility for reviewing the SOP rests with the Pharmacy Manager (Pharmacist), or in their absence, the Pharmacist or Pharmacy Manager (non-Pharmacist). In the absence of these members of staff, the Area Manager will be responsible for review. If as a result of the review any changes to the SOP are deemed necessary, these must be approved by the Superintendent’s Department. For any changes to the SOP an application must be submitted, in writing, explaining in detail the changes deemed necessary and the reasoning behind these changes. The application should be sent by post to the Superintendent’s Department, at Sapphire Court. 2DRx Standard Operation Procedure July 2011 Page 39
Page 1 and 2: 2DRx Standard Operating Procedure T
Page 3 and 4: Refer to pharmacist Return Rx to su
Page 5 and 6: Return to prescriber No Legal requi
Page 7 and 8: 2DRx Standard Operation Procedure J
Page 9 and 10: Associated Risks The prescription m
Page 11 and 12: Pharmaceutical Assessment Objective
Page 13 and 14: Interventions and Problem Solving (
Page 15 and 16: Interventions and Problem Solving O
Page 17 and 18: Follow Owings SOP No Picking With r
Page 19 and 20: Obtain copy of P.I.L if not availab
Page 21: Detach customer copy when prescript
Page 24 and 25: Owings for Schedule 2 and 3 Control
Page 26 and 27: Associated Risks The picking proces
Page 28 and 29: The electronic endorser must be use
Page 30 and 31: Accuracy Check (1) If the prescript
Page 32 and 33: Accuracy Check Objectives This SOP
Page 34 and 35: Bagging Up Place items in bag, coun
Page 36 and 37: Bagging Up Objectives This SOP is d
Page 40 and 41: Associated Risks Ensure the custome
Page 42 and 43: Process manually in CoMPaSS 2DRx -
Page 44 and 45: If as a result of the review any ch
Page 46 and 47: Accepting a Repeatable Prescription
Page 48 and 49: Processing a Repeatable Prescriptio
Page 50 and 51: • If a customer’s prescription
Page 52 and 53: • The pharmacy / dispensary staff
Page 54 and 55: A5 Customer Record Card for Pharmac
Page 56 and 57: Support Materials From Centurion Pa
Page 58: 2DRx Procedures Employee Declaratio

2DRx SOP - LloydsPharmacy

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