2DRx SOP - LloydsPharmacy

If an owing is returned to stock ensure the product is in date and remove the dispensing
label from the item. It should have an expiry date and batch number identifiable. If not
possible, ensure customer details are obliterated using a permanent marker and then place a
blank label over the dispensing label.
If it is out of date then it should be disposed of in the appropriate DOOP bin.
If it is a partial owing for a schedule 2 CD where no expiry date or batch number is
identifiable, the stock must be marked as unusable and quarantined in the CD cabinet
awaiting destruction by an appropriate witness. – Further guidance can be found in the SOP
on the Disposal of pharmacy stocks of Schedule 2 CDs.
Clear your shelves of uncollected prescriptions as part of your end of month procedure.
If a long period of time has elapsed since the dispensing of the owing then the pharmacist
should decide if the supply is still appropriate or if the patient should be referred back to
the GP.
If there is a partial owing on a prescription then an issue/claim can be sent electronically for
all items that have been dispensed in full or part. Once stock has arrived and the owing is
made up then the remainder of the prescription is re-issued. You DO NOT need to wait
for the customer to collect the remainder of the item sending the prescription to the HSW.
If an owing is produced for the full quantity on a prescription eg 56 Atenolol 50mg tablets
and owe 56 Atenolol 50mg tablets then only when the customer collects the whole item
can the prescription be re-issued. The prescription should not be sent to the HSW until
the customer has collected the whole item.
If it is likely in the opinion of the pharmacist that the owed item cannot be obtained without
a clinically significant delay then the prescriber must be contacted to discuss alternative
arrangements.
Amendments and cancellations
The pharmacist must satisfy themselves that the prescription meets all the legal, ethical and
clinical requirements.
Using all the information the pharmacist must carry out a professional check. If there is any
doubt as to what is intended the GP would need to be contacted.
HSW can use the barcode for a percentage of prescriptions when pricing. However, where
there are endorsements or significant changes by the dispenser, these will be processed
manually, as before in accordance with Health Solutions Wales (HSW) advice to contractors
about new sorting requirements.
2DRx Standard Operation Procedure July 2011 Page 29