2DRx SOP - LloydsPharmacy
2DRx SOP - LloydsPharmacy
2DRx SOP - LloydsPharmacy
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Detach customer copy<br />
when prescription is<br />
collected<br />
Place bag in storage<br />
location<br />
Locate storage<br />
location. Annotate<br />
location. Place<br />
prescription in A-Z file.<br />
Attach full owing slip<br />
to prescription<br />
Calling back<br />
Waiting<br />
Give to customer with<br />
any remaining items on<br />
prescription<br />
Confirm estimated<br />
date and time of<br />
availability<br />
Advise customer to<br />
collect owed<br />
medication within 2<br />
months or within 28<br />
days of the appropriate<br />
date on the<br />
prescription for CD’s<br />
Issue items dispensed<br />
Customer<br />
copy<br />
Owings (1)<br />
(IPSS)<br />
Insufficient stock to satisfy<br />
prescription<br />
If customer/representative is<br />
present - advise of incomplete<br />
nature and estimated time of<br />
availability or manufacturer<br />
difficulty<br />
Is there likely<br />
to be a clinically significant<br />
delay in dispensing the<br />
medication?<br />
Ensure sufficient stock is<br />
ordered<br />
Generate owing labels<br />
using CoMPaSS and fix<br />
to owings slips. If for a<br />
Controlled Drug mark<br />
owing slip with “CD”<br />
Obtain contact details<br />
for customer if<br />
appropriate<br />
Follow Intervention<br />
<strong>SOP</strong><br />
Branch copy<br />
Keep with original<br />
prescription<br />
Follow Owings Part 2<br />
<strong>2DRx</strong> Standard Operation Procedure July 2011 Page 21<br />
No<br />
Yes
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