2DRx SOP - LloydsPharmacy

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If the prescriber needs to be contacted this should be done under the supervision of the pharmacist. When contacting the prescriber, do not say, ‘Sorry to trouble you’. Never apologise for doing your job. Do not be confrontational when contacting prescribers about errors – we all make mistakes. Try to ensure that you have contact with prescribers other than when discussing interventions so as to avoid the ‘You’ve made another error’ trap. Make sure that you have all the information that you will need BEFORE contacting the prescriber, e.g. if a drug is inappropriate, ensure that you have details of suitable alternatives. All clinically significant interventions or referrals should be recorded on the Intervention / Referral form and the appropriate entry made on the customer’s CoMPaSS record. In some cases the prescriber will amend a prescription after a patient has left the GP practice. In this case when a barcode is scanned at the pharmacy the original message will be displayed along with the amended message. It is then the professional judgement of the pharmacist on duty to decide if the GP needs to be contacted. The prescription should then be endorsed with prescriber contacted (PC) or not contacted (PNC) as appropriate. Ensure that all patients that are taking unusual drugs or doses that have been previously verified by the prescriber have notes on the CoMPaSS to this effect. If an agreement cannot be reached with the prescriber/patient on appropriate action then it may be advisable to speak to your Cluster Lead Manager (CLM), NPA or the Superintendents Department for further advice/reassurance. Interventions provide a rich source of material for CPD. They can help you to identify gaps in your knowledge. 2DRx Standard Operation Procedure July 2011 Page 16
Follow Owings SOP No Picking With reference to prescription, select drug(s) from shelf/fama drawer Is there sufficient stock? 2DRx Standard Operation Procedure July 2011 Page 17 Yes Place selected drug(s) in dispensing basket with prescription(s)
Page 1 and 2: 2DRx Standard Operating Procedure T
Page 3 and 4: Refer to pharmacist Return Rx to su
Page 5 and 6: Return to prescriber No Legal requi
Page 7 and 8: 2DRx Standard Operation Procedure J
Page 9 and 10: Associated Risks The prescription m
Page 11 and 12: Pharmaceutical Assessment Objective
Page 13 and 14: Interventions and Problem Solving (
Page 15: Interventions and Problem Solving O
Page 19 and 20: Obtain copy of P.I.L if not availab
Page 21: Detach customer copy when prescript
Page 24 and 25: Owings for Schedule 2 and 3 Control
Page 26 and 27: Associated Risks The picking proces
Page 28 and 29: The electronic endorser must be use
Page 30 and 31: Accuracy Check (1) If the prescript
Page 32 and 33: Accuracy Check Objectives This SOP
Page 34 and 35: Bagging Up Place items in bag, coun
Page 36 and 37: Bagging Up Objectives This SOP is d
Page 38 and 39: Refer to pharmacist if appropriate
Page 40 and 41: Associated Risks Ensure the custome
Page 42 and 43: Process manually in CoMPaSS 2DRx -
Page 44 and 45: If as a result of the review any ch
Page 46 and 47: Accepting a Repeatable Prescription
Page 48 and 49: Processing a Repeatable Prescriptio
Page 50 and 51: • If a customer’s prescription
Page 52 and 53: • The pharmacy / dispensary staff
Page 54 and 55: A5 Customer Record Card for Pharmac
Page 56 and 57: Support Materials From Centurion Pa
Page 58: 2DRx Procedures Employee Declaratio

2DRx SOP - LloydsPharmacy

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