2DRx SOP - LloydsPharmacy

Interventions and Problem Solving
Objectives
This SOP is designed to ensure that any interventions that are identified in the
pharmaceutical assessment are dealt with promptly, professionally and appropriately.
This SOP will:
• Ensure customer safety
• Maintain good working relationships with prescribers
• Ensure that problems are dealt with in the most appropriate manner
Scope
This SOP covers clinical and legal interventions, and problem solving for all 2DRx NHS
prescriptions.
Responsibility
Members of staff responsible for this process should be listed in the Record of Competence.
Only those members of staff listed are to be considered competent to carry out this
procedure. No other member of staff should be asked to carry out any part of this process.
Review
The SOP will be reviewed annually, when there are any changes to legislation affecting the
process, or in the event of any change of staff, or any increase or decrease in the
competence level of the staff. The SOP should also be reviewed following a critical incident.
The responsibility for reviewing the SOP rests with the Pharmacy Manager (Pharmacist), or
in their absence, the Pharmacist or Pharmacy Manager (non-Pharmacist). In the absence of
these members of staff, the Area Manager will be responsible for review.
If as a result of the review any changes to the SOP are deemed necessary, these must be
approved by the Superintendent’s Department. For any changes to the SOP an application
must be submitted, in writing, explaining in detail the changes deemed necessary and the
reasoning behind these changes. The application should be sent by post to the
Superintendent’s Department, at Sapphire Court.
Handy Hints
Consult the customer if a problem is identified, as they may be able to solve the problem.
Do not cause undue anxiety when informing the customer that there may be a delay in
dispensing the prescription. Give realistic time guidelines for the expected resolution of the
problem.
Make a note of contact details for the customer if necessary, e.g. if a product will take a few
days to obtain.
2DRx Standard Operation Procedure July 2011 Page 15