2DRx SOP - LloydsPharmacy

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Interventions and Problem Solving (2) - Customer SOP PRESCRIBER (see Prescriber SOP) Contact prescriber or discuss with customer Pharmacist to make decision based on professional judgement Refer customer to prescriber Record any clinically significant interventions on Intervention & Referral Form and annotate CoMPaSS CUSTOMER Discuss query with customer Agreement reached with customer on appropriate action Record any clinically significant interventions on Intervention & Referral Form and annotate CoMPaSS Labelling SOP 2DRx Standard Operation Procedure July 2011 Page 14 No Not dispense Dispense Yes
Interventions and Problem Solving Objectives This SOP is designed to ensure that any interventions that are identified in the pharmaceutical assessment are dealt with promptly, professionally and appropriately. This SOP will: • Ensure customer safety • Maintain good working relationships with prescribers • Ensure that problems are dealt with in the most appropriate manner Scope This SOP covers clinical and legal interventions, and problem solving for all 2DRx NHS prescriptions. Responsibility Members of staff responsible for this process should be listed in the Record of Competence. Only those members of staff listed are to be considered competent to carry out this procedure. No other member of staff should be asked to carry out any part of this process. Review The SOP will be reviewed annually, when there are any changes to legislation affecting the process, or in the event of any change of staff, or any increase or decrease in the competence level of the staff. The SOP should also be reviewed following a critical incident. The responsibility for reviewing the SOP rests with the Pharmacy Manager (Pharmacist), or in their absence, the Pharmacist or Pharmacy Manager (non-Pharmacist). In the absence of these members of staff, the Area Manager will be responsible for review. If as a result of the review any changes to the SOP are deemed necessary, these must be approved by the Superintendent’s Department. For any changes to the SOP an application must be submitted, in writing, explaining in detail the changes deemed necessary and the reasoning behind these changes. The application should be sent by post to the Superintendent’s Department, at Sapphire Court. Handy Hints Consult the customer if a problem is identified, as they may be able to solve the problem. Do not cause undue anxiety when informing the customer that there may be a delay in dispensing the prescription. Give realistic time guidelines for the expected resolution of the problem. Make a note of contact details for the customer if necessary, e.g. if a product will take a few days to obtain. 2DRx Standard Operation Procedure July 2011 Page 15
Page 1 and 2: 2DRx Standard Operating Procedure T
Page 3 and 4: Refer to pharmacist Return Rx to su
Page 5 and 6: Return to prescriber No Legal requi
Page 7 and 8: 2DRx Standard Operation Procedure J
Page 9 and 10: Associated Risks The prescription m
Page 11 and 12: Pharmaceutical Assessment Objective
Page 13: Interventions and Problem Solving (
Page 17 and 18: Follow Owings SOP No Picking With r
Page 19 and 20: Obtain copy of P.I.L if not availab
Page 21: Detach customer copy when prescript
Page 24 and 25: Owings for Schedule 2 and 3 Control
Page 26 and 27: Associated Risks The picking proces
Page 28 and 29: The electronic endorser must be use
Page 30 and 31: Accuracy Check (1) If the prescript
Page 32 and 33: Accuracy Check Objectives This SOP
Page 34 and 35: Bagging Up Place items in bag, coun
Page 36 and 37: Bagging Up Objectives This SOP is d
Page 38 and 39: Refer to pharmacist if appropriate
Page 40 and 41: Associated Risks Ensure the custome
Page 42 and 43: Process manually in CoMPaSS 2DRx -
Page 44 and 45: If as a result of the review any ch
Page 46 and 47: Accepting a Repeatable Prescription
Page 48 and 49: Processing a Repeatable Prescriptio
Page 50 and 51: • If a customer’s prescription
Page 52 and 53: • The pharmacy / dispensary staff
Page 54 and 55: A5 Customer Record Card for Pharmac
Page 56 and 57: Support Materials From Centurion Pa
Page 58: 2DRx Procedures Employee Declaratio

2DRx SOP - LloydsPharmacy

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