(Yield) Maps - StellarSupport - John Deere

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JDOffice 1.2 Support from John Deere AMS Customer Care Center (CCC) If you have a question about JDOffice, first look in the User’s Guide or search for the topic in the online Help. You can also find late-breaking information or technical data in the Read Me file. If you cannot find the answer, contact the CCC (GreenStar Stellar Support) at 1-888-GRN-STAR. Customers in Australia should call 0011-800-0428-3929, and those in New Zealand should call 00-800-0428-3929. This service is available to customers who have purchased an AMS support agreement; however only the English language will be supported. The CCC offers you access to both responsive and highly qualified technical support. They are open 7 a.m. to 11:00 p.m. Central time, 7 days a week, 362 days a year (closed Thanksgiving day, Christmas day, and New Years Day). Each time you call the CCC, you will be asked for your User ID. If you already have a PIN number from previous installs, you will no longer use it; all users are issued a new User ID number that can be located on the back of the JDOffice installation CD case. Stellar Support Website John Deere Ag Management Solutions (AMS) launched an internet support site to complement your local John Deere dealer and the CCC. 22
23 Getting Started John Deere AMS is committed to providing premium support to our customers; the internet provides a fast, 24 hour easy-access tool for us to accomplish this. When accessing the site (http://www.StellarSupport.com), a profile will need to be completed. Once done, the following is a sample of what is available: • Activate and transfer position receiver differential correction subscription • View the StarFire Network to make sure all satellites are operational • Request JDOffice and JDOffice Plug-Ins from your selected dealer • Purchase an AMS Support Agreement • Register for an AMS training class • View North American New Product Information • Create a profile • Participate in a Discussion forum with other users and a JDAMS Representative • Access ‘Frequently Asked Questions’ • Fill out an AMS Survey on the products you own • E-mail our GreenStar Customer Care Center support group with questions* • Download product enhancements for John Deere products/applications • View the latest software versions table for components and applications * Requires an AMS Support Agreement
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(Yield) Maps - StellarSupport - John Deere

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