The Lower Austrian Raiffeisen banks

Corporate Banking
Quality advice for business customers:
CEO Gabriele Lederleitner discusses her plans
with RLB customer relationship manager
Bernhard Krischke at her garden centre.
Net lending volume
ATS m, as of 31 Dec.
19 97
1998
1999
2000
In the year just ended RLB
recorded an 18.7 percent
rise in lending to corporate
customers. This was mainly
due to increased lending to
the federal and provincial
governments and associates,
and to the expansion
of syndicate business in conjunction
with RZB.
The restructuring of services for corporate customers,
initiated in 1999, brought a noticeable improvement in customer
satisfaction in 2000. A survey carried out by opinion
research company Fessel-GfK found that 88 percent
of key accounts were satisfied with our performance, and
50 percent were very satis-
Borrowers
fied. Half of all our corporate
ATS m,
as of 31 Dec. 2000
39,766.6
Corporate customers
customers said that they
spoke to their relationship
managers several times a
week. Among the main features
of the Bank’s service
quality respondents cited were
4,848.6
Banks
5,422.8
Central & local
goverment
5,792.7
Retail
customers
2,458.5
Self-employed
1,309.2
Agriculture
& forestry
friendly, competent staff, a
flexible approach to meeting
customer requirements, errorfree
transaction processing
Total: 59,598.4
and good availability of relationship
managers.
In order to open the way for further expansion of syndicated
lending business, RLB and the Lower Austrian Raiffeisen
banks introduced a new cooperation system aimed at
quicker, simpler and smoother decision-making on syndicated
loans. In the year under review RLB handled 179 corporate
accounts and a total lending volume of ATS 4.5 bn
in conjunction with the Lower Austrian Raiffeisen banks.
Corporate Banking
48,361.3
48,491.7
50,209.8
59,598.4
Increased lending
volume
Delivering
superior
customer service
Streamlining
Lower Austrian
syndicate
business
23