Wireless Home Networking - Index of

Chapter 17: Ten FAQs about Wireless Home Networks
Q: If everything stops working, what can I do?
The long length of time it can take to get help from tech support these days
leads a lot of people to read the manual, check out the Web site, and work
hard to debug their situation. But what happens if you have tried everything
and it’s still a dead connection — and tech support agrees with you?
In these instances, your last resort is to reset the system back to its factory
defaults and start over. Typically you reset your router by pressing a small,
recessed button on the back or bottom of the router. (Check your router’s
manual — you may have to do this step for a particular length of time, or
with another step such as unplugging and replugging the power cord on
your router.) If you do this, be sure to upgrade your firmware while you’re
at it because it resets your variables anyway. Who knows? The more recent
firmware update may resolve some issues that could be causing the
problems.
Resetting your device is considered a drastic action and should be taken
only after you have tried everything else. Make sure that you at least get a
tech-support person on the phone to confirm that you have tried everything
and that a reset makes sense.
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