Canadian Packaging Machinery Market Research Report - PMMI

Experience in Our Industry/Industry Sector 2
Equipment Characteristics & Features (e.g. flexibility,
speed, capacity, unique features, etc.)
2
Price 3*
Service & Technical Support – In General & In
Canada
3**
Availability of Repair Parts 3
Speed of Delivery/Delivery Wait Period 4
Costs of Materials and Maintenance 4
Credit Terms
* McCain emphasized that it does not buy on price.
n/a
** McCain facilities are usually rural so they rely on themselves for service
6. Attitudes Toward Suppliers:
McCain’s attitude toward suppliers is situation and experience specific. In situations
encountered by McCain, they have had positive experience with Japanese,
Netherlands, United States and Canadian (specifically Wexxar) suppliers. They did
not identify any negative experiences.
a. Perception of Machinery by Country:
Country Overall Quality Up-to-date
Technology
Service
Britain Good Good Average Average
Canada Good Good Average Average
France Good Good Average Average
Germany Excellent Good Good Poor
Italy Good Good Average Average
Japan Excellent Excellent Good Average
Sweden Good Good Good Average
United States Excellent Good Good Good
b. Perception of Pricing by Country:
Country Price
Britain Very Expensive
Canada Good Pricing
France Good Pricing
Germany Excellent Pricing
Italy Average Pricing
Japan Very Expensive
Netherlands Excellent Pricing
Sweden Somewhat Expensive
United States Good Pricing
7. Purchasing Policies and Financial Arrangements:
McCain purchases both through distributors and direct, although large volume
purchases are made direct. Because it has its own engineering staff, it generally
purchases individual pieces of equipment and does not buy turnkey solutions.
SMG/Columbia Consulting Group Page 91