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Canadian Packaging Machinery Market Research Report - PMMI

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Experience in Our Industry/Industry Sector 1<br />

Equipment Characteristics & Features (e.g. flexibility,<br />

speed, capacity, unique features, etc.)<br />

1<br />

Operating Reliability/Accuracy 1<br />

Availability of Repair Parts 1<br />

Documentation/Validation 1<br />

Price 2<br />

Service & Technical Support – In General 2<br />

Service & Technical Support – In Canada 2<br />

Previous Experience with the Supplier/Brand 2<br />

Costs of Materials and Maintenance 2<br />

Speed of Delivery/Delivery Wait Period 3<br />

Credit Terms 3<br />

6. Attitudes Toward Suppliers:<br />

German and Italian equipment suppliers are viewed positively. The German and<br />

Italian equipment is generally considered to be more reliable and more expensive<br />

than comparable <strong>Canadian</strong> and U.S. machinery.<br />

a. Perception of <strong>Machinery</strong> by Country<br />

Country Overall Quality Up-to-date<br />

Technology<br />

Service<br />

Britain Good Good Good Good<br />

Canada Good Good Good Good<br />

Germany Excellent Excellent Excellent Excellent<br />

Italy Excellent Excellent Excellent Excellent<br />

Netherlands Excellent Excellent Excellent Excellent<br />

Switzerland Excellent Excellent Excellent Excellent<br />

United States Average Average Average Average<br />

b. Perception of Pricing by Country:<br />

Country Price<br />

Britain Somewhat Expensive<br />

Canada Average Pricing<br />

Germany Very Expensive<br />

Netherlands Somewhat Expensive<br />

Italy Very Expensive<br />

Switzerland Somewhat Expensive<br />

United States Average Pricing<br />

SMG/Columbia Consulting Group Page 173

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