Canadian Packaging Machinery Market Research Report - PMMI

Equipment Characteristics & Features (e.g. flexibility,
speed, capacity, unique features, etc.)
3
Potential Operating Cost Savings/Added Value 4
Costs of Materials and Maintenance 4
Service & Technical Support – In Canada 5
Up-to-date Technology 5
Speed of Delivery/Delivery Wait Period 7
Credit Terms 8
6. Attitudes Toward Suppliers:
Positive attitudes are held toward the following countries: Germany, Italy, England,
France, United States, Canada, Spain, Australia, Japan, Switzerland, Austria, and
Sweden.
Negative attitudes are held toward the following countries: China and Russia.
a. Perception of Machinery by Country
Country Overall Quality Up-to-date
Technology
Service
Britain Excellent Excellent Excellent Good
Canada Good Good Good Good
France Excellent Excellent Excellent Average
Germany Excellent Excellent Excellent Average
Italy Excellent Excellent Excellent Good
Japan Excellent Excellent Excellent Average
Switzerland Excellent Excellent Excellent Average
United States Good Good Excellent Good
b. Perception of Pricing by Country
Country Price
Britain Average Prices
Canada Good Prices
France Somewhat Expensive
Germany Very Expensive
Italy Somewhat Expensive
Japan Very Expensive
Switzerland Somewhat Expensive
United States Average Prices
7. Purchasing Policies and Financial Arrangements:
Estee Lauder buys both direct and from distributors. Purchase decisions are made at
both the plant and corporate engineering level. Purchase planning is initiated at the
plant level, usually to fill a need or a shortfall. They buy with cash only, and they don’t
use outside financing.
SMG/Columbia Consulting Group Page 167