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Canadian Packaging Machinery Market Research Report - PMMI

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4. Future <strong>Packaging</strong> <strong>Machinery</strong> Plans (next 3 years):<br />

Not provided.<br />

5. Key Factors in Purchase Decisions:<br />

Factor Ranking<br />

(1 = Most<br />

Important)<br />

Quality/Reliability/Durability 1<br />

Service & Technical Support – In General 2<br />

Service & Technical Support – In Canada 2<br />

Equipment Characteristics & Features (e.g. flexibility, 3<br />

speed, capacity, unique features, etc.)<br />

Operating Reliability/Accuracy 3<br />

Availability of Repair Parts 4<br />

Speed of Delivery/Delivery Wait Period Depends on<br />

circumstances<br />

Price – generally less important Depends on<br />

circumstances<br />

Experience in Our Industry/Industry Sector We take this for<br />

granted; fewer<br />

suppliers<br />

Costs of Materials and Maintenance It comes down to<br />

availability locally<br />

Credit Terms Not important<br />

6. Attitudes Toward Suppliers:<br />

The attitude toward countries as attractive sources for packaging machinery varies<br />

depending on exchange rates. Nestles Canada generally buys in Euros.<br />

a. Perception of <strong>Machinery</strong> by Country:<br />

Country Overall Quality Up-to-date<br />

Technology<br />

Service<br />

Britain Good Good Good Average<br />

Canada Good Good Good Excellent<br />

Denmark Excellent Excellent Excellent Good<br />

France Good Average Good Good<br />

Germany Good Average Average Good<br />

Italy Average Average Average Average<br />

Netherlands Excellent Good Excellent Average<br />

Switzerland Excellent Excellent Excellent Excellent<br />

United States Good Average Average Good<br />

SMG/Columbia Consulting Group Page 100

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