Girl Scout Service Centers - Girl Scouts of Greater Atlanta

10. Resignation
In order to maintain professionalism in our volunteer organization, a person having reason(s) to resign is provided with appropriate
channels to follow.
10A. Policy:
A volunteer may resign from her or his position at any time. Written noti�cation to a GSGATL sta� member or designee is encouraged.
10A. Procedure:
1. Reason(s) for desiring to resign should be discussed immediately with the person to whom the volunteer is accountable,
prior to a �nal decision.
2. Any resignation submitted will be acknowledged by a GSGATL representative’s immediate supervisor.
3. All troop materials and troop funds must be returned to the appropriate person by a mutually agreed upon date.
11. Con�ict Resolution
A grievance arises when an individual believes that policies, standards or procedures related to her position in Girl Scouting are not
being properly administered. In order to present the best possible Girl Scout experience to all members, non-Girl Scout con�ict or
issues should not be addressed, discussed or brought forth within a Girl Scout setting to include meetings, events, trips, etc. If, for
any reason, a con�ict arises between individuals, and it cannot be resolved through discussion with each other, the following steps
will be followed until the con�ict is resolved.
11A. Procedures: Operational Volunteer to Operational Volunteer or to Employed Sta�
1. The most e�ective way to resolve con�ict is by calm and open discussion between the persons involved. The discussion
is always the �rst step in con�ict resolution.
2. If a solution is not rendered privately between the two parties involved, the next step is for one or both individuals to �le
a written situation report (found on the GSGATL website or available through membership and volunteer experience
sta� members) with his / her next level of support. The correct protocol for seeking assistance with con�ict management
is in the following order: Troop Leader, Service Unit Director, Membership Specialist and Membership Manager and
then Director of Membership and/or Director Volunteer Experience. If there is any reason that a volunteer cannot
communicate his/her issue to the immediate next person in this chain of command, the person holding the next position
in this hierarchy should be contacted.
3. Within 10 days after receiving the situation report the appropriate support person will investigate the situation and may
call a conference of the parties involved with the purpose of mediating and resolving the con�ict. A written summary
of the meeting, including the agreements reached, will be distributed to all parties involved. A copy of the summary will
be forwarded to the next level support person.
4. If a solution is still not rendered, an executive team member has the discretion to make a �nal decision or to appoint an
ad hoc group consisting of operational volunteers and council sta� to resolve the con�ict.
The duties of this group are to:
a. thoroughly investigate the situation
b. meet to discuss solutions to the problem
c. provide a written account of conclusions reached and solutions recommended
d. distribute written recommendations to all appropriate persons.
Decisions of the executive sta� member or task group are �nal.
Volunteer Essentials
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