Generation Y and the Workplace Annual Report 2010 - Haworth

62
Focus
Facilities Management Support Services
What reception services would you prefer to have?
What food facilities would you prefer to have in your workplace?
What social facilities would you prefer to have at work?
Overview
Employees always prefer having on-site facilities ranging from a reception to catering services and even
access to a range of social facilities, such as shops and gymnasiums. Demand and expectations for such
services in the workplace seem to be increasing with time and more real estate developers are offering
a wider range of facilities on site. Efforts to meet such a demand may in turn yield a sense of belonging
and possibly cohesion between employees and the workplace. However the cost of operating this type of
facilities in prime location, could be extravagant, and few property owners can actually offer it. Instead
the proximity of the workplace to a wide range of social facilities is often favoured.
The results:
Reception and Secruity
We have seen new workplace models offering a wide choice of facilities on site, with the objective
to recreate a sense of community and belonging to the space. This ‘streetscape’ concepts are more
common and increasing in demand particularly where security and access is an issue. 79% of The
Generation Y prefers at least a 5 Star service in the workplace (reception services and security guard)
with 37% a concierge type of service (54% in India).
Figure 23: Reception Services: Generation Y 18-25 yrs
old, all countries
The Generation Y preferences in particular are
very high compared to the rest of the sample,
with requirements for 5 stars to 7 stars services,
requesting a high level of reception services as far
as dedicated concierge services on-site. It follows
the Generation X requirements, but to a higher
service level.
Global WorkPlace Innovation
Figure 24: Level of services across the industry sectors, the age groups, per country.
The demand from females and males are equally very high, with male percentages higher than female.
We can observe some differences per industry sector, with the Finance and Media sectors having
higher requirements.
League table: Support Services
Copyright © 2010, Johnson Controls. Confidential. All Rights Reserved.
Intellectual Property Johnson Controls, Haworth and iDEA.
When a campus is too big
it’s a waste of resources as
employees are not motivated to
use facilities if they are not
easily reachable.... Don’t forget
to right size the ‘perfect
workplace’…
Galith, 1984
India is the most demanding
country
The 18 to 25 yrs old are the
most demanding age group
The Finance Industry and
Media, Communication &
Marketing Industry are the
most demanding industry
sectors
Male employees are more
demanding than female
employees
63