Resume Wizard

Norman Wong
UCLA Lewis Center for Regional Policy Studies
3250 Public Affairs Building
Los Angeles, CA 90095-1656
Phone: 310-825-8886
E-mail: wongn@publicaffairs.ucla.edu
Web: www.lewis.ucla.edu
Education 1997 – 2002 University of California, Los Angeles
Professional
Experience
B.S. Mathematics of Computation/Minor: Geography
2011 – Present UCLA Lewis Center for Regional Policy Studies
UCLA Institute of Transportation Studies (ITS)
GIS Program Manager/ Information Technology & Data Manager
� Manage data warehouses and websites for UCLA Lewis Center and
ITS
� Oversee IT operations for the two Centers consisting of 25+
workstations and 10+ servers
� Serve as liaison between the Centers and the School’s IT staff
� Security Systems administrator for secure rooms housing projects
which deal with confidential data
� Provide spatial analysis and IT assistance to researchers in the form
of proposal writing and technical consulting
� Manage Lewis Center GIS Award Program
� Major Projects
- RSBCIHI (2011 – Present): Assist Riverside-San Bernardino County
Indian Health, Inc. to identify at-risk communities by using spatial
analysis to determine the penetration and distribution of existing
programs.
- HCD (2011 – Present): Using census data and data provided by
local, state, and non-governmental agencies, provided spatial analysis
on a project to investigate statewide analysis of impediments to fair
housing. (Funded by the California Department of Housing and
Community Development)
- EPIC/TASC (2011 – Present): Designed and built an online tool
(website) to help transit agencies understand riders’ experience at
transit stops and stations. The information would be used to develop
priorities in stop/station upgrades. Transit agencies collect data from
their riders at their transit stops/stations and conduct a transit station
inventory. The data is uploaded and analyzed on-the-fly. Results are
viewable online or exported to an Excel spreadsheet for further
analysis.
- Zen in the Art of Travel Behavior (2010 – 2011): Designed and built a
website that consisted of a photo gallery and travel journal entries with
linkages to route maps which highlighted a research project that
examined people’s perceptions of public transit in Los Angeles and
how those perceptions influenced their travel behavior.

1997 – Present Self-employed
IT Consultant
� IT consultant for home and business
� Served as software consultant on a legal case involving copyrighted
source code
� Troubleshoot hardware and software issues.
� Offered support via email/phone/remote assistance/on-site
� Researched/consulted on equipment purchases and services
� Setup VPN to allow for remote access to office network
� Setup/maintained MS Exchange Server
� Performed email migration from different types of email accounts onto and
synced mobile devices to MS Exchange Server
� Moved and setup law firm’s Windows Server 2008 networked
environment to new location
2006 – 2010 UCLA Center for Neighborhood Knowledge
Programmer Analyst II
� Primary programmer for Center as of 2007
� Developed web applications for Center’s projects using Coldfusion,
Javascript, AXL, XML, SQL, AJAX, FLEX, Actionscript, and Web 2.0
technologies
� Integrated Virtual Earth (Bing) map and Google map feeds into
projects.
� Setup rss/xml feeds so that others could consume in-house data
� Responsible for setting up and maintaining Center’s enterprise servers
and workstations and ensured that all software licenses were up-todate.
� Maintained Center’s spatial and relational databases
� Performed data analysis and data cleanup for various faculty and
researchers on an as-needed basis
� Designated campus representative for ESRI tech support
� Liaison between Center and School’s/campus’ IT departments
� Created maps with ArcInfo for various projects using public and
proprietary data
� Developed training guides and manuals for workshops/seminars
� Lead CHIPTS GIS Trainer (2008-2009)
- Trained healthcare professionals, post-docs, and students to use
ArcGIS in their research in a 1-day seminar.
� Major Projects
- TSIS (2009 – 2010): Created a website for individuals to identify
unsafe areas on routes to transit stations. As part of this project, an
online survey was developed and is to be taken by transit safety
officials to document safety issues at the station itself.
- CALOTS (2006 – present): Developed 6-county web application for
SCAG to look at planning at the region down to the parcel level.
(Funded by SCAG)
- SNAP (2008 – 2009): Co-developer of a web application for the
County of Los Angeles to facilitate the planning and implementation of

disaster response by first-responder agencies to Specific Needs
persons living in the County. (Funded by Los Angeles County Office
of Emergency Management/Department of Homeland Security).
- Smart Growth Inventory (2009): This project is a comprehensive
"Smart Growth Inventory" of the areas surrounding the City of Los
Angeles' existing and planned 46 rail stations. Created a module
which linked Google Streetview Images and Microsoft/Bing Aerial and
Bird’s Eye imagery to each parcel in a quarter-mile area around each
station. (Funded by SCAG/City of Los Angeles)
- Neighborhood Planning Module (2008): Developed a web-GIS
planning tool to increase community participation in the planning
process and share local knowledge. In collaboration with MTA and
LANI, ran 3-part workshop in 4 communities to teach community
stakeholders (high school/college students, the business community,
and neighborhood council members) about the neighborhood planning
process and to collect local data (both textual and multimedia) and
document them online using the web system. The community
members were invited to present their data at the final meeting at MTA
headquarters.
- LILA (2007-2008): Converted mapping portion of website to use
Microsoft Virtual Earth API in order to improve map usability and utilize
updated aerial/bird’s eye imagery from Microsoft. LILA was a
consumer-directed and regionally focused online project to benefit
people with disabilities living in Los Angeles County
- LA County Urban Infill Project (2007 – 2008) : Developed an online
module to estimate the infill potential of industrially-designated land in
unincorporated LA County for the County of Los Angeles and SCAG.
Prepared/formatted final report to the County and SCAG.
2004 – 2006 UCLA Lewis Center for Regional Policy Studies
Webmaster/Administrative Specialist
� Utilizing Coldfusion, rebuilt the backend of Center’s website and added
administrative module to manage content
� Managed GIS Lab/Confidential Data Room
� Network Administrator - responsible for maintaining Center’s 20+
computers, printers, software, FTP server
� Setup and maintained Center’s video surveillance system
� Managed Lewis Center Master’s Student Research Grant Program
and GIS Award Program
� Trained undergraduate students to use ArcGIS for simple mapping
� Supervised production of Center’s publications created using MS
Publisher and Adobe Pagemaker/InDesign
� Audio/visual coordinator
2003 – 2006 UCLA Department of Urban Planning
Webmaster/Administrative Specialist
� Redesigned/maintained website for Department of Urban Planning
� Created Department’s first online alumni survey, previously done on
paper and input by hand.
� Simplified generation of annual “Incoming Student Face Book” and

“Faculty Research Interest Guide” using VB and Access
� Designed current student database in Access to consolidate students’
personal, financial aid, academic information
� Answered Department’s mainline phone
� Point person for Department, directing faculty, staff, students, and
general public to appropriate personnel
2000 – 2006 UCLA Institute of Transportation Studies (ITS)
Webmaster/Research Assistant
� Projects:
- Designed/maintained online surveys and provided research support
for projects on transit terrorism (Sponsors: UCLA/San Jose State
University), cultural institutions (Sponsor: UCLA), and smart cards
(Sponsor: PATH-UC Berkeley) so that data could be collected via the
web and subsequently analyzed using statistical programs such as
STATA or SAS
- Created web-based surveys for transit taxi project (Sponsor: PATH-
UC Berkeley), and women and safety (Sponsor: Caltrans)
- Geocoded/merged datasets for transit-oriented development project
(Sponsor: Caltrans)
- Production Project Coordinator/Webmaster for Transportation Pricing
Project (Collaboration among researchers from UCLA, UC Berkeley,
System Metrics Group)
- Performed geocoding in ArcView with data on hazardous materials
spills for graduate student working on dissertation.
- Designed information website for UCLA Transportation and Housing
Survey (Sponsor: Caltrans)
- Assisted in running focus groups for Bus Rapid Transit research
project (Sponsor: Riverside Transit Agency)
� Created online office hours sign-up sheet for Professor Taylor using
Coldfusion, whereby students could sign-up for, update, or cancel
office hour appointments anywhere with an internet connection.
� Overhauled the ITS website with new user-friendly layout and added
news/events and jobs database utilizing Coldfusion.
� Technical supervisor—networked ITS offices and maintained
computers.
� Co-organized UC-wide transportation conference held at UCLA.
� Managed ITS fellowship funds each year since 1997.
� Technical guide at annual UCLA Conference on Transportation, Land
Use, and Air Quality held at Lake Arrowhead, CA
� Assisted transportation faculty, staff, researchers, and students in their
work by being involved in providing direct research support
1997 – 2000 UCLA Institute of Transportation Studies (ITS)
Assistant I
� Expedited responses to UC Transportation Center budget office by
setting up Microsoft Access Database to generate ITS budget reports
� Maintained/edited content on ITS webpage
� Proofread/edited papers for publishing in journals
� Performed clerical work, grade calculations, and built class readers

Technical Skills
Selected
Publications
� Languages: HTML, Perl, Coldfusion, FLEX, Javascript, SQL, .NET, VB,
Actionscript, Python, Fortran, C/C++,
� Software: MS Office Suite, Microsoft line of operating systems (MS Server
2000-2008), Adobe Suite (Photoshop, Illustrator, Pagemaker/InDesign,
Acrobat), Coldfusion Studio, Dreamweaver, Mathematica, MatLab, Maple,
ESRI ArcGIS, EndNote, familiarity with STATA/SAS and Crystal Reports
� Hardware: PC’s, Mac’s, familiarity with UNIX machines, wired/wireless
LAN/WAN networking using TCP/IP and Ethernet
� Los Angeles Solar Atlas
(http://luskin.ucla.edu/news/sustainable-energy/luskin-center-releases-losangeles-solar-atlas-and-receives-coverage-kcet)
� Assessment of the Applicability of Bus Rapid Transit on Conventional
Highways—Case Study Feasibility Analyses Along the Lincoln Boulevard
Corridor
(http://www.path.berkeley.edu/PATH/Publications/PDF/PRR/2009/PRR-
2009-38.pdf)
� Designing and Operating Safe and Secure Transit Systems: Assessing
Current Practices in the United States and Abroad
(http://citeseerx.ist.psu.edu/viewdoc/download?doi=10.1.1.122.5278&rep=
rep1&type=pdf)