Welcome to Verizon FiOS. - Verizon Support

Welcome to Verizon FiOS.
You made a great choice by subscribing to FiOS Internet.
It’s going to revolutionize your online experience.
Get ready to discover the power of fi ber-optics straight to
your home.

FiOS takes Internet to a whole new level
Get ready to experience the Internet like never before. You’ll surf the
Web, stream video and download purchased fi les at speeds faster
than you ever thought possible. With Verizon FiOS Internet, you now
have all the fi ber-optic power you need to transform the way you live,
work and play.
Use this guide to get familiar with exciting new features from Verizon
FiOS, including setting up email sub-accounts, downloading music,
playing online games, using advanced security software and more.
You’ll learn how to fi nd help, get support and enjoy online extras —
like building your own Web site and uploading content to your blog
faster than ever. So hang on for the ride of your life.

Table of Contents
FiOS Equipment
Verizon FiOS Internet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
FiOS Internet Service Installation Diagrams . . . . . . . . . . . . . . . . . . . . . . . . 2
The Optical Network Terminal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
ONT Power Supply Unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Battery Backup Unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
BBU Audible Alarms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
BBU Indicator Lights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Verizon FiOS Router . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Troubleshooting Tips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Voice Service Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Getting Started
Choose Your Experience . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Verizon Central . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Verizon Central Toolbar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Verizon FiOS Internet with AOL® . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Verizon FiOS Internet with AOL Features . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Verizon Yahoo! for FiOS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Verizon Yahoo! for FiOS Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Email
Email . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Where Do I Begin? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Verizon Central Email Links . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Email with Verizon FiOS Internet with AOL . . . . . . . . . . . . . . . . . . . . . . . . . 24
Email with Verizon Yahoo! for FiOS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Email with Microsoft® Outlook® Express . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Verizon TrueSwitch TM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
My Account
My Account . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Create Additional Email Accounts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Verizon AOL Account Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Verizon Yahoo! for FiOS Account Information . . . . . . . . . . . . . . . . . . . . . . 31
Broadband Essentials
Safety & Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Verizon Internet Security Suite . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Verizon Online Backup & Sharing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Broadband Extras
Verizon Broadband Extras . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Verizon Broadband Toolbar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
My Web Space . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Verizon Surround . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Disney Fun . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
ESPN360.com . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
ABC News Now . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Shop . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Notes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Support
Need Help? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Frequently Asked Questions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

The Basic
Elements of FiOS
fi oshelp.verizon.com
Verizon FiOS Internet
There are some important diff erences between fi ber-optic
Verizon FiOS and your traditional data and voice services. The
following pages explain your Verizon FiOS equipment and will
help ensure that you get optimal performance from your service.
Problems with your equipment or service?
Please visit fi oshelp.verizon.com or call 1.888.553.1555.
1
FiOS Equipment

FiOS Internet Service
Installation Diagrams
Single-family houses and some apartments/condominiums
Depending on the type of home you live in, your Verizon FiOS Internet
service will be installed using the installation model shown below.
You will fi nd more information on each piece of equipment on the
following pages.
Single-Family House
*ONT could be installed onto either the outside or inside of the home.
Some apartments/condominiums
If you live in a building
with multiple units, such as
an apartment building or
other location with multiple
tenants, the ONT and Battery
Backup Unit (BBU) may be
installed in your apartment’s
utility room or closet
(see Single-Family House
diagram above). However,
in many apartments and
condominiums, the ONT/BBU
are installed in a centralized
location in your building. In
that case, the information on pages 2–8 may not apply to you.
fi oshelp.verizon.com
2
Optical Network
Terminal (ONT)*
Router
ONT Power Supply Unit (OPSU) &
Battery Backup Unit (BBU)
Verizon FiOS Equipment
The Optical Network Terminal (ONT)
Your light source
Traditional telephone service uses copper wire to transmit
communications signals. Verizon FiOS, however, transmits signals
using hair-thin strands of glass fi ber and laser-generated pulses of light.
When that light reaches your home through the Verizon network, it is
converted into electric signals in a box, called the ONT, installed onto
either the outside or inside of your home. That way, it can be “read” by
your telephones and computers. Information that is sent from your
home will be converted from electric signals to light in the ONT.
Unlike traditional self-powered telephone service, your Verizon FiOS
service depends on your home’s power source.
The ONT has a power cord that goes into your home through the
ONT Power Supply Unit, where it plugs into an existing standard
electrical outlet.
To ensure connectivity to the Verizon FiOS network, make sure
your ONT Power Supply Unit is plugged in at all times.
Please note: One of these ONT models will be installed onto either the
outside or inside of your home.
Problems with your equipment or service?
Please visit fi oshelp.verizon.com or call 1.888.553.1555.
3
FiOS Equipment

ONT Power Supply Unit (OPSU)
Your electricity source
Your ONT requires electricity to operate all Verizon services provided
on the Verizon FiOS network. The OPSU supplies that power by
connecting your ONT directly to an electrical outlet in your home
or garage.
The OPSU contains a single indicator light that tells
you if electrical power is present. If the indicator
light is dark, electricity is not fl owing from the
outlet to the ONT. In normal operation, the light
should be green.
The ONT requires very little power to operate.
In fact, the amount of power needed is as little as what it would
take to operate a couple of night lights.
fi oshelp.verizon.com
4
Battery Backup Unit (BBU)
Continuous power when you need it
In case your ONT Power Supply Unit is accidentally unplugged —
or in the event of a commercial power failure — a BBU has been
installed to provide you with backup power for voice service for
approximately eight hours.
Your BBU was installed in a location in your home or garage where
it can be easily monitored — most likely near the OPSU. The BBU is
connected directly to the ONT to provide backup power if it’s needed.
In addition, the BBU contains a series of indicator lights that tell you
whether your service is being powered by your home’s electricity or
the battery.
The BBU also indicates when the backup battery needs to be replaced.
When your battery does need to be replaced, you can purchase a
sealed lead-acid battery at most major electronics outlets and home
improvement stores. Or, you can contact the Verizon Fiber Solutions
Center at 1.888.553.1555 and they will direct you to an approved
battery replacement vendor who will be able to handle your request
for a new battery.
Note: Battery disposal standards and requirements vary by state.
If you need to replace the sealed lead-acid battery in your backup
unit, please check with the following Environmental Protection
Agency resources for proper disposal instructions; visit
www.epa.gov/epr/products/batteries.htm or call the
EPA directly at 1.800.424.9346.
Problems with your equipment or service?
Please visit fi oshelp.verizon.com or call 1.888.553.1555.
5
FiOS Equipment

BBU Audible Alarms
Your BBU is equipped with an audible alarm to inform you of problems
with your BBU. The alarm sounds for two seconds and then is silent for
58 seconds. The conditions listed below are the potential reasons for the
audible alarm. You can use the alarm in combination with the indicator
lights to troubleshoot your BBU issue.
Low Battery — Alarm is silenced if the battery voltage goes above
12V (electrical power has returned), the battery is fully discharged or
the battery is removed from the BBU.
Foreign Voltage — Alarm is silenced once the foreign voltage has
been properly removed.
Replace Battery — Alarm is silenced when the battery is removed.
Overcurrent — Alarm is silenced once the overcurrent has been
properly removed.
Since you are responsible for the management of your battery, it is very
important that you familiarize yourself with the indicator lights and
audible alarm, to ensure that you have backup power if it’s needed.
Please note: During a power outage, only your telephone service will
receive power. Your backup battery will not operate your Internet or
video services, or your router.
fi oshelp.verizon.com
BBU Indicator Lights
You have received one of the following BBU models as part of your
Verizon FiOS installation. Please look at the photos to determine which
model you have.
Models #1 and #2
The BBU models below use a combination of lights and buttons to
signify certain conditions, as described below.
Buttons:
Battery Emergency Use — The BBU will shut down approximately
one hour before the battery is fully depleted. If you need to make a
phone call, press the Battery Emergency Use button once. This will
enable the ONT to reboot, and up to one hour of battery life for talk
time will be provided for emergency calls. After the button is pushed,
all remaining battery life is used.
Alarm Silence — Press this button to silence an audible alarm.
Lights:
Auxiliary Power:
Not currently available.
Replace Battery:
Red — Battery needs to
be replaced.
Battery Power:
Red — ONT is operating
off battery power; no AC
power available.
Blinking Red — Battery
power is low.
System Status:
Green — Indicates normal
operation.
Blinking Green — Indicates
system fault.
Problems with your equipment or service?
Please visit fi oshelp.verizon.com or call 1.888.553.1555.
6 7
FiOS Equipment

Model #3:
The model shown here has four distinct lights
to signify certain conditions, as described below.
Lights:
Systems:
Green — Operating normally.
Blinking Green — Battery is going through a self-test.
Yellow — ONT is operating from the battery and the battery
is discharging.
Blinking Red — Battery is fully discharged and needs to be replaced.
Battery:
Green — ONT is operating normally. BBU is on standby.
Yellow — Battery is either recharging or conducting a self-test, or the
BBU is providing power to the ONT.
Red — Battery is low. When this light comes on, approximately two
hours of talk time remain.
Replace Battery:
Red — Battery needs to be replaced.
Auxiliary:
Green — Auxiliary battery pack (ABP) is connected to the BBU. ABP
option is currently not available.
Off — No auxiliary battery pack is connected.
Please note: If you live in a multiple-dwelling unit, such as an apartment building
or other location with multiple tenants, the ONT/BBU may be installed in your
apartment’s utility room or closet. However, in many multiple dwelling units, the
ONT/BBU is installed in a centralized location. In that case, the information on
pages 2–8 may not apply to you.
fi oshelp.verizon.com
Verizon FiOS Internet Router
State-of-the-art sharing
As part of your Verizon FiOS Internet
service, you received a router. Our
routers have been tested for use with
Verizon FiOS Internet. Your router
enables you to create a home network, so
that multiple computers can be online at
the same time. Your router also contains
special diagnostic software that can help us troubleshoot and correct
problems, should you experience trouble with your Internet connection.
IMPORTANT NOTE: This Verizon supplied router is designed
specifi cally for use with the Verizon FiOS network. Use of other
routers may impact the performance of your Verizon FiOS services.
Problems with your equipment or service?
Please visit fi oshelp.verizon.com or call 1.888.553.1555.
8 9
FiOS Equipment

Troubleshooting Tips
If you experience problems with your phone or Internet service, the
following checklist could save you a call to the Verizon Fiber Solutions
Center. It will also help us get to the root of the problem faster when
you do call.
Power
1. Check to see if you are experiencing a power outage.
2. If there is no power outage, check to see if your OPSU is plugged
into an electrical outlet and that the indicator light is illuminated.
3. If the indicator light is not illuminated and the outlet is a Ground
Fault Circuit Interrupter (GFCI), check to make sure it hasn’t been
tripped. If it has, press the reset button.
4. Check the fuses and circuit breaker to make sure your outlet is
working. Reset the breaker or replace fuses, if necessary.
5. After taking these steps, recheck the indicator light on the OPSU to
see if it is illuminated. If it is, recheck for service.
Battery
If you are experiencing a power outage, please review the following
battery troubleshooting steps:
1. Check the lights on your BBU (see pages 7–8) and check the battery
connection inside the BBU.
2. If the battery is properly connected and the Replace Battery indicator
light is red, replace the battery in your BBU, as it is fully discharged.
3. After taking these steps, recheck the BBU indicator lights. If the
battery lights are not in normal status, call the Verizon Fiber
Solutions Center for assistance.
If you have gone through the above Power and Battery checklists
and are still experiencing problems with your Internet service (or with
both Voice and Internet services), skip the following Voice Service Test
and call the Verizon Fiber Solutions Center directly.
fi oshelp.verizon.com
Voice Service Test
If you’re having problems with your voice service, it could be your
inside wiring. To fi nd out, take a corded wireline telephone and a
slotted-tip screwdriver to your ONT. Open the cover and remove the
wire from the phone jack in question. Plug in your telephone and
listen for the dial tone.
If you hear a dial tone, then the problem may be with your inside
wiring. Please contact the Verizon Fiber Solutions Center for assistance.
(Charges may apply for the repair of inside wiring.) If you don’t hear a
dial tone, please call the Verizon Fiber Solutions Center to report your
trouble. A technician may ask you to describe the indicator lights inside
your ONT, in order to help diagnose the problem. In addition, your
technician will assist you with understanding what each light means.
If you do not have voice service with Verizon, you will not be able to
perform the dial-tone test. In that case, contact us and we’ll be happy
to help you. Call 1.888.553.1555 — 24 hours a day.
Power for services provided on the Verizon FiOS network must be supplied by the
customer. Customer is responsible for backup battery replacement. Backup battery
does not supply power for Internet, VOIP or video services. In case of power failure,
911 service (except through VOIP) will be available until the backup battery expires.
Certain telephones, answering machines and other telephone equipment not
meeting industry standards may not work with service provided on the Verizon FiOS
network.
10 11
FiOS Equipment

Getting Started
12
Choose Your Experience
Verizon Online has teamed up with the world’s top Internet brands
to deliver a richer, more personalized Internet experience. When you
register your Verizon FiOS Internet, you can choose between Verizon
FiOS Internet with AOL® or Verizon Yahoo! for Verizon FiOS and reap the
benefi ts of combining a superior, high-speed broadband connection
with the latest software, exclusive content and premium services from
AOL or Yahoo!.
These premium services give you an Internet experience that’s easy
to use and tailored to you. You’ll get the latest in online protection,
including parental controls, fi rewall and virus protection, email
features and entertainment.
If you didn’t select Verizon AOL or Verizon Yahoo! during registration,
you can do so at any time at Verizon Central. Just click on the My
Account tab at central.verizon.net.
Also available on the Verizon Central Start Page, you will be able to get
the latest headlines, stock quotes, weather and more.
13
Getting Started

Verizon Central
Verizon Central is your online gateway to all the exciting features of
Verizon FiOS Internet. You’ll get tailor-made local information, verizon.net
email access and the latest in entertainment and gaming — now all in
one location.
To get to Verizon Central:
1. Open your Internet browser.*
2. Type central.verizon.net into your address bar.
*The most common browsers are Microsoft® Internet Explorer® and
Netscape Navigator®. You should see one of these icons on your
computer’s desktop.
Are you a new Internet user?
Learn how to use the Internet by clicking Help in the toolbar,
then Internet 101.
Verizon Central Main Page — central.verizon.net
Sign in to get the
latest information
on your account,
and content specifi c
to Verizon FiOS
subscribers.
fi oshelp.verizon.com
Get local information,
such as news and
weather, here.
Search the Internet by
typing any topic into
this bar.
A wide range of content providers, such as Rhapsody®, Disney Connection® and more,
are available for a low additional fee. Please see the Internet Deals brochure for more
information on these services.
Verizon Central Toolbar
The Verizon Central Toolbar gives you instant access to all the features
you use most.
Verizon Central Toolbar
1 2 3 4 5 6 7 8
1. Main Page
• Here you can view all of the Verizon FiOS services at a glance.
2. Verizon Central Newsroom
• Access the latest in news, weather and sports, and personalize the page to
your interests.
• Your page and toolbar will vary based on your Online Service Provider, if you
have selected one, and whether you have signed in to your account. Your
page is also integrated to give you the quickest access and streamline your
online experience.
3. Verizon Surround
• Your gateway to a true multimedia experience of streaming audio and
video, games for the Web and more (see page 38).
• Listen to music, watch videos and get the latest in entertainment news.
4. Community
• Express your views about news, entertainment, games and your interests.
5. Email
• Send and receive email and access your address book and calendar
(see pages 21–27).
• Check your email for important messages from Verizon about your account.
6. Shop
• Explore movie downloads, remote computer access, digital music, gaming
and more to enhance your online experience (see pages 39–40).
7. My Account
• Quickly review all your Verizon Online account information, including
details of your bill, personal settings, and your username and password
(see pages 29–31).
• The Preference Center allows you to register and update your interests, so
you can receive more personalized information.
8. Support
• Click here when you need help or when something’s not working right
(see pages 43–50).
• Troubleshoot, view a tutorial and more. Also includes a speed test, which
allows you to check your connection speeds.
14 15
Getting Started

Verizon FiOS Internet with AOL
With Verizon FiOS Internet with AOL®, you can enjoy a wide variety
of AOL content and features, including a comprehensive set of
automatically updating security tools and AOL® Radio with more than
200 channels — as well as 20 others from XM® Radio.
If you are an existing AOL member, you can continue to use your
current AOL screen name, email account and software with your new
Verizon Online with AOL account.
When you are signed in to your account, your Verizon Central toolbar
will give you direct access to AOL.
To get to the Verizon Online with AOL start page:
1. Click on the AOL triangle icon on your desktop.
2. Or, type verizon-online.aol.com into your address bar.
3. Or, from Verizon Central, click on the AOL tab.
Verizon reminds you to always download legally. Only one online experience
(Verizon AOL or Yahoo!) can be selected. Minimum system requirements apply.
Verizon Online with AOL Start Page
fi oshelp.verizon.com
Verizon FiOS Internet with
AOL Features
AOL off ers tools and content to help you get more from your time online.
• AOL® Safety and Security Center* is a comprehensive set
of free, automatically updating online safety tools, providing
powerful protection against viruses, spyware and hackers, as
well as special tools to help prevent children from reaching
inappropriate online content.
• AOL® Radio with XM has more than 200 channels — music,
news, sports and talk — as well as 20 XM® music channels —
in CD-quality sound when using a high-speed connection.
• AOL® Video gives you access to millions of high-quality videos
and the most powerful video search on the Web. AOL’s exclusive
Hi-Q video format lets you watch online videos at full-screen in
DVD-quality.
Verizon Online with AOL Features Video
*The AOL Safety and Security Center is only available to PCs running Windows XP
and Windows 2000. Download at AOL® Keyword: Safety.
16 17
Getting Started

Verizon Yahoo! for FiOS
Verizon Yahoo! with Verizon FiOS Internet keeps you in touch with
the #1 email service in the U.S., keeps you hip with the Web’s largest
collection of music videos and, of course, helps keep you protected
with a powerful security software suite.
When you are signed in to your account, your Verizon Central toolbar
will give you direct access to Verizon Yahoo!.
Verizon reminds you to always download legally. Only one online experience
(Verizon AOL or Yahoo!) can be selected. Not all features of Verizon Yahoo! for FiOS
are Macintosh® compatible. Minimum system requirements apply.
To get to the Verizon Yahoo! for Verizon FiOS Start Page:
1. Click on the VZ icon on your desktop or type verizon.yahoo.com
into your address bar.
2. Or, from Verizon Central, click on the Verizon Yahoo! tab.
Verizon Yahoo! for FiOS Start Page
Personalize your
content, colors and
layout here.
fi oshelp.verizon.com
Click on Verizon Central to access your
Verizon FiOS account information.
Verizon Yahoo! for FiOS Features
Verizon Yahoo! with Verizon FiOS Internet has all the features you need
to revolutionize the way you use the Internet.
• Help protect yourself with a powerful all-in-one security software suite
that includes computer anti-virus, spam protection, parental controls,
pop-up blocker and additional online safeguards.
• Stay in touch with the #1 email service in the U.S. You get nine
verizon.net email accounts, each with 2 GB of storage, plus an
instant messenger to share text, photos and fi les.
• Enjoy your favorite music with the Web’s largest library of
high-resolution music videos. Listen to more than 120 themed
radio stations or create your own. Buy and download music —
and burn it to CDs.
• Experience the Web your way with more than 250,000 content
sources to choose from, at-a-glance previews of your email and
photos on your home pages, and exclusive On Demand video news
and entertainment.
Verizon Yahoo! Photos Page
18 19
Getting Started

Email
Email
Verizon Online Email comes free with your service and includes nine
email accounts. All you need is your Verizon Online username and
password to get started. If you don’t remember your username and
password, go to fi oshelp.verizon.com.
How do I access my email?
You have a few ways to access your Verizon Online email messages:
1. Using the Internet:
a. Log on to Verizon Central at central.verizon.net.
b. Select Email to begin.
c. To save messages online, simply move them to an email folder.
2. Using your Online Service Provider:
a. For AOL members, verizon.net email can be accessed by logging
on to Verizon Central at central.verizon.net and selecting Email.
• AOL accounts can be accessed at verizon-online.aol.com
or via AOL service software using the AOL desktop icon.
• Existing AOL members can continue using their current screen
name and email account.
b. For Verizon Yahoo! customers, go to verizon.yahoo.com and click
on Mail. Or, go to central.verizon.net and click on Email.
3. Using email software loaded on your computer, like Microsoft®
Outlook® Express (see page 26):
• Use the Internet from any computer to access your messages.
• Messages remain in your verizon.net inbox through Verizon
Central until you delete them.
4. Through a mobile device such as a BlackberrySM . Consult your
mobile device manual to determine if POP-3 is supported.
You’ll want to check your verizon.net email regularly for important
messages regarding your account.
20 21
Email

Where Do I Begin?
Common activities for getting started with your new Verizon Central
email include:
• Copying email and contacts from your old account to your
verizon.net account using TrueSwitchTM — the leader in email
switching solutions. See page 27 for more information.
• Creating additional accounts for friends and family (see page 30).
• Setting up your account in Outlook Express, if you prefer.
• Sending and receiving email.
To learn how to do all of the above:
• Log on to Verizon Central at central.verizon.net.
• Select Help.
• Select Email.
Here you’ll fi nd step-by-step, printable instructions and quick
tutorials on everything you need to know. You can also visit
verizon.net/emailsetup.
Verizon Central Email Links
Email
• Get a summary of new email and the day’s appointments and tasks.
Check My Email
• View all your email in detail.
Compose
• Write and send new email.
Folders
• Create folders to help organize your email.
Options
• Personalize your email mailbox by using Add Signature, Display,
Blocked Senders and more.
fi oshelp.verizon.com
22
Clicking on this box
selects every email on the
page, so you can delete
them all at once.
Email Search
• Search for specifi c messages by typing in a keyword or phrase.
Email Tools
• Do more with your email using a variety of tools.
Address Book
• Keep email addresses in one place for easy reference.
Calendar
Click on “From” to view
your email by sender.
Click on a subject heading
to open the email.
Surf the Internet by typing
any topic into this bar.
• Keep track of important meetings and appointments.
23
Email

Email with Verizon FiOS Internet
with AOL
If you are a Verizon FiOS Internet with AOL customer, you will access
your AOL email account(s) through the Verizon Online with AOL
triangle icon on your desktop, or at verizon-online.aol.com.
AOL® email provides:
• Industry-leading spam and virus protection.
• The ability to check email from any computer or wireless device,
using any email software, including Microsoft Outlook®.
• Up to seven AOL screen names on one account.
• Unlimited email storage — keep every single message and
attachment that you receive.
fi oshelp.verizon.com
Email with Verizon Yahoo! for FiOS
If you are a Verizon Yahoo! for Verizon FiOS customer, you will have email
options and features accessible through your Verizon Yahoo! Email.
• Organize your address information, create categories and separate
groups into lists, making emailing easy.
• Keep track of your appointments and those special days with
the Calendar.
• Need to remember something? Write yourself notes and create fi les
to organize them using the Notepad.
• Messages will remain in your mailbox until you delete them.
24 25
Email

Email with Microsoft® Outlook® Express
You can email using Microsoft Outlook Express, which comes installed
on most home computers. When your Verizon FiOS Internet was
installed, your Outlook Express was automatically set up for you to access
your verizon.net email.
To learn how to use Microsoft Outlook Express or other email software
to access your email:
1. Log on to Verizon Central at central.verizon.net.
2. Select Help.
3. Select Email.
You may want to bookmark this page for easy reference in the future.
Verizon Central Email Tutorial Center
fi oshelp.verizon.com
Click here to learn how to set up
your account with Outlook Express.
Verizon TrueSwitch
Ensure a seamless move to Verizon FiOS with TrueSwitch.
New Verizon FiOS customers can switch from their old Internet Service
Provider (ISP) using TrueSwitch* — an easy-to-use application that will
copy your stored email and address book entries to your new Verizon
FiOS Internet account.
Information stored on your local computer is copied immediately.
Information stored on the Web site of your old ISP is copied by
TrueSwitch’s computers into your new account — this usually takes
less than an hour, but could take up to 24 hours.
TrueSwitch currently supports switching between most of the popular
email programs including:
• Email programs included with AOL, CompuServe, EarthLink and MSN.
• Web-based email as used by AT&T Worldnet, Comcast, Cox,
Cablevision (Optimum Online), Juno, NetZero and SBC Yahoo!.
• Free Web-based email from Hotmail and Yahoo!.
• Standards-based email clients including Microsoft Outlook Express
v5 or higher and Microsoft Outlook 2000 or higher.
If you use a diff erent email application, but have Microsoft Outlook
Express installed on your computer, you might still be able to use
TrueSwitch. TrueSwitch can copy your stored email and address
book entries to Outlook Express. You may then be able to import this
information to your preferred email application.
Switch now at: trueswitch.com/verizon.
*To use TrueSwitch, your email account with your old ISP must be active while
TrueSwitch copies your information.
26 27
Email

My Account
fi oshelp.verizon.com
28
My Account
You can easily manage all of your account features in the My Account
section of Verizon Central. Change your password, select an Online
Service Provider if you haven’t already done so, view your Verizon FiOS
Internet bill and even let us know what your interests are so we can
cater to you with special off ers.
Email Tools
1.
2.
3.
4.
5.
6.
7.
1. Email Alias: Personalize your email address with any name
or nickname.
2. Vacation Reply: Have an automatic reply sent while you’re away.
3. Email Forwarding: Have incoming mail automatically forwarded
to another address.
4. Spam Detector: Set controls to fi lter or delete junk email.
5. Preference Center: Set preferences for whether you’d like to
receive special off ers from Verizon.
6. Alternate Email: Add alternate email addresses, if desired.
7. Email Storage: Holds up to 250 MB of email.
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My Account

Create Additional Email Accounts
To create additional email accounts for friends and family, you’ll need
to set up sub-accounts.
What Is a Sub-Account?
A sub-account is a secondary email account associated with your
main Verizon Online Email account. Each sub-account has its own
username and password, along with Email and newsgroup access.
How Do I Set Up a Sub-Account?
If you use Verizon Central Email
1. Go to Verizon Central at central.verizon.net.
2. Select My Account.
3. Select Add Sub-Accounts or Create New Sub-Account.
If you use Outlook Express:
1. Select Accounts from the Tools Menu.
2. Use the Set Up Sub-Accounts tool.
3. Create identities within Outlook Express.
Sub-Account Tutorial
For step-by-step instructions or to see the Sub-Account Tutorial, log on to
the Verizon Central Help page at verizon.net/help, then select Email.
Verizon AOL Account Information
You can manage your AOL account online at any time, from any
computer. Just go to AOL Keyword: My Account or bill.aol.com.
• Change your AOL password
or Account Security Question.
• Add a screen name.
• Check your account status.
• Update your contact information.
If you ever have a problem or question concerning your AOL account,
help is available online at AOL Keyword: Help or help.aol.com.
fi oshelp.verizon.com
Verizon Yahoo!
for FiOS Account Information
If you are a Verizon Yahoo! for Verizon FiOS customer, you can access
your account information either by clicking on the My Account tab
in Verizon Central or by going to the Member Center on your Verizon
Yahoo! home page.
1. Change Password and Secret Question
• Keep your account safe by frequently updating your password, and
set up a secret question, just in case you forget it.
2. Change Personal Information
• Update your personal online profi le quickly and easily.
3. Change Publicly Available Information
• Control what information about you is shared.
4. Create New Sub-Account
• Need a secondary email address? Set one up here.
5. Account Linking
• Have another Yahoo! email account? Link it to your Verizon
Yahoo! account here.
6. Go to Parental Controls
• Keep your kids away from unwanted content.
30 31
1.
2.
3.
4.
5.
6.
My Account

Broadband
Essentials
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32
Safety & Security
Verizon Online Security Basics
At Verizon Online, Internet safety and security for our subscribers
is a top priority. You’ll fi nd useful information on how to protect,
detect and connect to help keep you and your computer safe at
verizon.net/security.
• Protect: Learn how to choose a safe password, set parental controls
and back up fi les.
• Detect: Discover how to win the fi ght against viruses, spyware
and pop-ups.
• Connect: Get important computer virus alerts and updates.
Verizon FiOS Internet with AOL® customers and Verizon Yahoo! for
Verizon FiOS customers get access to security features from AOL or
Yahoo!, such as anti-virus, pop-up blocker, spam protection and
parental controls.
33
Broadband Essentials

Verizon Internet Security Suite
Of course, Verizon FiOS Internet
with AOL or Yahoo! comes with
security features. However, for
just a few extra dollars you can
get even more comprehensive
benefi ts with our Security Suite.
It’s a simple, robust software
program that’s as eff ective as it is
easy to use. Your Verizon Internet
Security Suite subscription covers
up to three computers on your
home network.
fi oshelp.verizon.com
Security
Suite
Updated Protection That’s Easy to Use
Subscribe to the Verizon Internet Security Suite and receive automatic
updates that will help keep your computer, your information and your
family safer from new online threats, including viruses, spyware and
Internet attacks. The online security package is specifi cally designed to
work with Verizon FiOS Internet. Just install Verizon Internet Security
Suite, and our automatic updating software will help keep your
computer and data protected, allowing you to use the Internet to
learn, communicate and play.
Extra Security Features
The Verizon Internet Security Suite has all of the features you’d expect
to help keep you safer online, such as a fi rewall, anti-virus and parental
controls. Plus, added peace of mind is yours with benefi ts like
anti-spyware and a privacy manager.
Visit Shop at Verizon Central or verizon.net/securitysuite for
information on ordering the Verizon Internet Security Suite.
Verizon Online Backup & Sharing
Help protect your important fi les from computer failures, local
weather events, computer theft and other physical threats. With Verizon
Online Backup & Sharing, you can schedule automatic online backups to
help protect data from all this, plus system crashes and viruses.
You can also access fi les with a private password from any
computer and share fi les without large email attachments. Go to
verizon.net/newfi osvault to learn more.
34 35
Broadband Essentials

Broadband
Extras
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36
Verizon Broadband Extras
More Cool Features for You to Enjoy
Broadband Extras includes free and premium content and tools to
help you make the most of your new Verizon FiOS Internet service.
Verizon Broadband Toolbar
Get helpful hints to let you surf smarter.
• Enjoy handy shortcuts to your email accounts, Personal Web Space,
Help and more.
• Block annoying pop-up ads and windows.
• Conveniently search the entire Web or only Verizon Central.
• Download it free at verizon.net/toolbar.
My Web Space
Personal Web Space — FREE
Your Verizon FiOS Internet comes with free Personal Web Space
(10 MB) and Site Builder, a tool you can use to create your own Web
site. There are hundreds of design options and you can add special
eff ects like photos, sound and video. And if you’re into blogging, you
can upload more content faster — making it easier to share your
photos, videos and more.
37
Broadband Extras

Verizon Surround
You’ve got to check out surround.verizon.net. Our partner sites
off er tons of great content that’s FREE for Verizon customers. There’s
movies.com, MAX, SOAPNETIC and many more.
© DISNEY
fi oshelp.verizon.com
Disney Fun lets you enjoy full access to Disney
Connection® for FREE, and check out trials and
special off ers for:
• Disney’s Toontown: Live life as a Toon in this zany,
ever-changing Tooniverse.
• Disney’s Blast: An exciting online world packed with printables,
stories and games.
• Playhouse Disney Preschool Time Online: Fun learning games
for preschoolers.
For details, visit verizon.net/disneygames.
ESPN360.com gives you live match-ups,
real-time stats, player and coach interviews, and bonus coverage.
• Stream exclusive and live programs. Plus, catch unique behindthe-scenes
coverage and in-depth analysis from your favorite
sportscasters.
• Premieres of ESPN original entertainment programs like
World Series of Poker and movies.
Abcnews.go.com is the online network that
connects you directly to the news and the people
who make it. ABC News Now allows viewers to join in the discussion and
connect directly with today’s newsmakers.
• Viewers submit their questions and opinions via email or video, and
the newsmakers, experts and celebrities respond directly, on-air.
• Live and on-demand access to top ABC News shows and content
from Good Morning America, World News, Nightline, This Week, 20/20
and Primetime.
Shop
Expand your Internet experience with high-tech Web products off ered
through Verizon Online:
Verizon Games on Demand
Now you can get the adrenaline fl owing with the same full-version PC
games you’d buy at the store — for a fraction of the cost.
• The Unlimited Package has more than 700 full-version games, from
hit action titles like Tomb Raider: Legend to family-friendly titles like
Diner Dash.
• The Family Place Package has more than 500 family-friendly games,
including more than 100 kids’ games like Reader Rabbit: Learn to
Read and Cliff ord: Learning Activities.
• The Quick Pack has more than 90 quick, fun games designed to
give you a break from your hectic day. Solve challenging puzzles,
play card games and more.
For details, visit verizon.net/coolgames.
Verizon Arcade
Visit this online storefront to demo hundreds of word and action
games or casual puzzles — completely FREE. Find your favorites, then
buy them and play whenever you like.
For details, visit verizon.net/videoarcade.
TotalVid
Find and download online videos from over 50 categories to your
computer. Thousands of titles to choose from — including enthusiast,
educational and instructional videos. Best of all, it’s FREE for 7 days.
For details, visit verizon.net/totalvid.
38 39
Broadband Extras

Movielink®
Enjoy fast, easy, legal movie downloads direct from the studios to your
computer with no monthly fee.
• Never worry about returns and late fees.
• Rent or purchase — both options available.
For details, visit verizon.net/fi lms.
Rhapsody Music
Get into the groove with the world’s largest collection of digital music
on demand. Plus, enjoy CD burning and Internet radio when you take
advantage of the FREE 14-day trial, and get unlimited access to over
1 million songs.
For details, visit verizon.net/music.
fi oshelp.verizon.com
Notes
40 41
Broadband Extras

Support
fi oshelp.verizon.com
42
Need Help?
Verizon Central Help
Have a question about your email, billing or your Verizon FiOS
connection? The fastest and easiest way to fi nd answers is to go
to Verizon Central and click on Help.
You’ll fi nd answers to many FAQs conveniently organized by topic.
Or you can type your question into the search engine.
verizon.net/glossary: Want to know what a BBU or ONT is? Go
to verizon.net/glossary for easy-to-understand explanations of
commonly used Verizon FiOS-related and Internet terms.
verizon.net/im: We’ve even made it easy to look up instant
messaging acronyms. Just visit verizon.net/im to fi nd out how to
tell your friends and family that you’re back at the keyboard (BAK)
and laughing out loud (LOL).
Verizon Central Help
If your service isn’t
working properly, click
on Troubleshooting.
Let us fi nd any answer
for you, no matter how
specifi c the question.
43
Support

Verizon Yahoo! for FiOS Help
Verizon Yahoo! for Verizon FiOS customers have access to Verizon
Online and Yahoo! help information. You can access Help by clicking
on the Help tab in Verizon Central or by going to the Member Center
from your Verizon Yahoo! homepage and clicking on Help & Support.
Web Speed Test
Now you can know how fast your Internet connection is moving
while surfi ng the Web. With speedtest.verizon.net, it’s easy to
verify your connection speed using a series of text and graphic fi les.
• The perfect tool for those designing, developing and
troubleshooting Internet-based applications.
• Check the load time of your Web site from multiple locations
around the world.
• Know in an instant if your Web site is experiencing
performance problems.
fi oshelp.verizon.com
44
Troubleshooting Checklist
If you have trouble connecting to the Internet:
• Check the connections between the wall outlet, the router
and computer(s).
• Confi rm that the power light on the router is illuminated. If it’s not,
make sure the router is plugged into a wall outlet or power strip. If
you are using a power strip, make sure that the circuit breaker and
power switch (if so equipped) are in the “ON” position.
P Verify that the LAN light on the router is illuminated for the port
with the Ethernet cable plugged in (e.g., #1–4 on the front of
your router). If not, check the Ethernet connections between the
Ethernet port (NIC) installed on your computer and the router.
P Verify that the WAN light is illuminated (on the front of your
router). If not, check the Ethernet connections between the wall
jack and the router.
P If your computer connects using a wireless connection, verify
that you have suffi cient signal strength to connect to the router.
You may need to move the computer closer to the router in
order to connect.
• Check to make sure that your fi rewall software is not blocking
your Internet access. Installing new fi rewall software may result
in a loss of connectivity until the software has been properly
confi gured. Check your software documentation for help with
your confi guration. Also, if you have recently installed Microsoft
XP Service Pack 2, the new built-in fi rewall may confl ict with your
existing fi rewall software. You may need to confi gure this new
feature to regain connectivity.
45
Support

• Verify that the Optical Network Terminal (ONT) is receiving power.
The ONT is the Verizon box located on either the outside or inside
of your home. It has a power cord that goes into your home,
where it plugs into a standard electrical outlet.
P If there is no power outage, check to see if your ONT Power
Supply Unit (OPSU) is plugged into an electrical outlet and the
indicator light is illuminated.
P If the indicator light is not illuminated and the outlet is a
Ground Fault Circuit Interrupter (GFCI), check to make sure
it hasn’t been tripped. If it has, press the Reset button.
P Check the fuse or circuit breaker to make sure your outlet is
working. Reset the breaker or replace fuses, if necessary.
P If the OPSU indicator light is now illuminated, recheck for service.
• If you still cannot connect to the Internet after going through
the troubleshooting checklist or reviewing the Frequently Asked
Questions, please contact the Verizon Fiber Solutions Center.
Fiber Solutions Center
We’re open 24 hours, 7 days a week, which means you can call us
anytime and speak to a fi ber specialist regarding your Verizon FiOS
Internet. Whether you need instructions on a Verizon Online service, or
if your service isn’t working properly, just give us a call at 1.888.553.1555.
fi oshelp.verizon.com
Frequently Asked Questions
Connecting to the Internet
I am experiencing an intermittent loss of connectivity.
How can I fi x it?
• Check the Ethernet connections between your computer and
router and between your router and wall jack. Make sure that
your router power cord is securely plugged in.
• Power-cycle your router by fi rst disconnecting the power cord,
waiting a few minutes, then reconnecting the power cord.
• If using a wireless connection, make sure there are no sources
of interference (2.4 GHz phones, microwaves, fl uorescent lights)
between the computer and router. You may need to move the
computer to a location that is closer to the router to obtain a
stronger wireless signal.
I forgot my Verizon Online username and password.
What should I do?
• If you know your Verizon Online username and the answer to your
secret question, but have forgotten your password, you can use
the Verizon Online Password Reset Tool at fi oshelp.verizon.com.
• If you can’t remember your username, call the Verizon Fiber
Solutions Center.
My service feels slow. What can I do?
• Clear your temporary Internet fi les by clearing the cache on your
browser. Example: With Microsoft Internet Explorer, select Tools
and then Internet Options. On the General tab under Temporary
Internet Files, select Delete Files. Click OK in the Delete Files dialog
box and then OK to close the Internet Options window.
• Reboot your computer and power-cycle your router by
disconnecting the router power cord, waiting a few minutes,
then reconnecting the power cord.
• Make sure your anti-virus software is running and has the most
recent updates.
(To fi nd out more about how you can help protect your computer,
see page 34 and 35.)
46 47
Support

Installation and Setup
What if I’m having trouble installing the Verizon
Online software?
• If you are having problems installing the software, check to see
if any programs are running in the background. You may have
to temporarily disable anti-virus or fax software before you can
successfully install Verizon Online software.
How can I tell if I have an Ethernet adapter/Network Interface
Card (NIC) installed?
• Visit verizon.net/fi oscheck, select your FiOS speed and your
operating system and then click on Check My PC. This system
check will alert you if an NIC is not installed.
• If you have an iMac, a G3 Power Mac or a G3 PowerBook or higher,
your computer came with an NIC.
My computer seems slow. What can I do?
• Use the Speed Optimizer tool to help you determine if certain
settings, like TCP/IP and MTU, are tuned for optimal performance
on your system. To optimize your computer settings, simply go to
verizon.net/optimizer, and follow the prompts.
How do I install Verizon FiOS on another computer?
1. Close or exit all software programs, including any fi rewall software
that may be running in the background.
2. Visit activatemyfi os.verizon.net on the computer you want
to confi gure.
3. Follow the on-screen prompts to confi gure your computer and
begin using your Verizon FiOS account.
fi oshelp.verizon.com
I can’t send or receive email.
1. Double-check that the email address has been typed correctly.
2. Check to see if you have an active Internet connection by
opening the Verizon home page in your Web browser.
• If the Verizon home page doesn’t display, you probably have a
connection issue.
• If the Verizon home page displays, close the pop-up window
and continue checking your email software setup.
3. If you are still having trouble sending email, visit PC Checkup at
verizon.net/pccheckup and select the E-mail Check tool.
4. Check your email software setup (verizon.net/pccheckup).
Note: The directions provided are for Outlook® Express 6; however,
the setup for other email software is very similar:
• The incoming POP3 server should be set to
incoming.verizon.net.
• The outgoing (SMTP) server should be set to
outgoing.verizon.net. If this server address is correct,
verify that your @verizon.net address is confi gured the
same as your From address.
• Verify that your username and password are entered correctly
in your email software.
• Verify that “My server requires authentication” is selected.
NOTE: Verizon Online utilizes spam-blocking technology to fi lter
email messages that are considered a security threat. To learn more
about Verizon fi ltering practices, visit fi oshelp.verizon.com.
48 49
Support

Establishing a Wireless Home Network
What factors should I consider when planning my wireless
home network?
Before installing your wireless home network, you should consider:
• Using the same operating system on all the computers connected
to your home network. Using Windows XP on all the computers
makes the installation process signifi cantly easier. Newer versions
of Windows are designed with features and setup wizards
specifi cally for home networking. You can use earlier versions
of Windows, but the installation is generally easier and faster in
Windows XP or later versions.
• Placing your wireless router at least 10 feet from cordless phones or
microwaves to avoid potential interference.
• Locating the wireless router as high and to the center of your home
as possible, especially if your home is large or has thick/dense walls.
The wireless router signal is generally able to transmit through two
or three walls before it loses connectivity.
• Positioning the devices connected to your network so the
signals will go straight through a wall rather than at an angle. If
the signal must pass through a wall at an angle between the
router and your wireless device, the range of the wireless signal
will be signifi cantly reduced.
• Minimizing the number of walls and ceilings between your router
and the other devices on your network.
• Placing the wireless router near a window, which allows you
to access the network from outside your home.
• Keeping the wireless router away from large metal objects,
which may adversely impact signal quality and speed.
• Routers generally have a range of 100 to 150 feet indoors.
However, the construction of the walls and fl oors that the
signal passes through may cause the usable range in your
home to vary considerably.
fi oshelp.verizon.com
50