Gijima SAP All-In-One Municipal Express Gijima ERP Solutions ILGM
Gijima SAP All-In-One Municipal Express Gijima ERP Solutions ILGM
Gijima SAP All-In-One Municipal Express Gijima ERP Solutions ILGM
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<strong>Gijima</strong> <strong>SAP</strong> <strong>All</strong>-<strong>In</strong>-<strong>One</strong> <strong>Municipal</strong> <strong>Express</strong><br />
<strong>Gijima</strong> <strong>ERP</strong> <strong>Solutions</strong><br />
<strong>ILGM</strong>
<strong>Gijima</strong> at a Glance<br />
3
<strong>Gijima</strong> <strong>SAP</strong> <strong>All</strong>-<strong>In</strong>-<strong>One</strong> <strong>Municipal</strong> <strong>Express</strong><br />
“Built-in“<br />
Delivery<br />
Expertise<br />
Minimized<br />
disruption<br />
Predictable<br />
Implementation<br />
<strong>Gijima</strong> <strong>Gijima</strong> <strong>Gijima</strong> <strong>SAP</strong><br />
<strong>SAP</strong><br />
AIO<br />
AIO<br />
<strong>Municipal</strong><br />
<strong>Municipal</strong><br />
<strong>Express</strong><br />
<strong>Express</strong><br />
Affordable<br />
Fast delivery<br />
Safe<br />
5
<strong>Gijima</strong> <strong>SAP</strong> <strong>All</strong>-<strong>In</strong>-<strong>One</strong> <strong>Municipal</strong> <strong>Express</strong><br />
� <strong>Gijima</strong> Business Processes and Enablement of<br />
<strong>Gijima</strong> <strong>SAP</strong> AIO <strong>Municipal</strong> <strong>Express</strong> Template<br />
� Best Practice Based <strong>Solutions</strong> enable rapid<br />
Deployment of <strong>In</strong>dustry Standard Processes – Reduce<br />
Time to Value, Cost & Risk<br />
� <strong>In</strong>tegration Platform:<br />
� NetWeaver Business Client<br />
� Knowledge Management & Business <strong>In</strong>telligence<br />
� Solution Manager for <strong>SAP</strong> <strong>In</strong>frastructure<br />
� <strong>Gijima</strong> provides the client choices through<br />
complete Platform <strong>In</strong>dependence<br />
� Reliable Architecture<br />
� Scalable Transactions<br />
� High Volume Capabilities<br />
6
<strong>Gijima</strong> <strong>SAP</strong> <strong>All</strong>-<strong>In</strong>-<strong>One</strong> <strong>Municipal</strong> <strong>Express</strong><br />
Solution Package<br />
Success Factors for <strong>Gijima</strong> AIO Solution Package<br />
• Solution scope is pre-determined<br />
• The assumptions are known and documented<br />
• <strong>All</strong> the necessary content for an efficient delivery is already created<br />
• The deliverables are complete and fully documented<br />
• Many components are re-used<br />
• Tested to assure quality and reduce the risks<br />
• Has a rapid implementation<br />
� A<strong>SAP</strong> Focus (Solution Manager)<br />
• Delivered by a team trained on it’s prescribed delivery and solution content<br />
7
<strong>Gijima</strong> <strong>SAP</strong> <strong>All</strong>-<strong>In</strong>-<strong>One</strong> <strong>Municipal</strong> <strong>Express</strong> takes a holistic<br />
Approach<br />
Skills<br />
Change<br />
Management<br />
<strong>In</strong>tegrated<br />
High Quality<br />
People Processes<br />
Technology<br />
Best Practices<br />
<strong>In</strong>dustry Specific<br />
MFMA<br />
Comprehensive<br />
Long-Term Viability<br />
8
<strong>Gijima</strong> <strong>SAP</strong> <strong>All</strong>-<strong>In</strong>-<strong>One</strong> <strong>Municipal</strong> <strong>Express</strong><br />
As an <strong>In</strong>tegrated Solution<br />
- Billing to sundry<br />
debtors<br />
- Procurement &<br />
<strong>In</strong>ventory<br />
Management<br />
Plant Maintenance<br />
Human Resources &<br />
Payroll<br />
SCADA*<br />
EDI<br />
PP<br />
Production<br />
Planning<br />
QM<br />
Quality<br />
Management<br />
MM<br />
Materials<br />
Mgmt Mgmt. Mgmt Mgmt. Mgmt Mgmt.<br />
PM<br />
SD<br />
Sales &<br />
Distribution<br />
Plant<br />
Field<br />
Plant<br />
Field<br />
Plant<br />
Field<br />
Maintenance<br />
Service Maintenance<br />
Service Maintenance<br />
Service<br />
Support<br />
HR<br />
Work<br />
Human<br />
Clearance* Resources<br />
SM<br />
Service<br />
Mgmt<br />
CAD<br />
FM<br />
Funds Mgmt<br />
GIS<br />
AM/FM<br />
FI<br />
Financial<br />
Accounting<br />
IS<br />
<strong>In</strong>dustry<br />
<strong>Solutions</strong><br />
CO<br />
Controlling<br />
WF<br />
Workflow<br />
AM<br />
Fixed Assets<br />
Mgmt<br />
PS<br />
Project<br />
System<br />
IS IS-RE IS IS-RE IS IS-RE RE<br />
IS IS-U IS IS-U IS IS-U U /<br />
FERC<br />
IS IS-U/ IS IS-U/ IS IS-U/ U/<br />
CCS<br />
Funds Management<br />
- Financial Accounting<br />
- Management<br />
Accounting<br />
- Asset<br />
Management<br />
Management<br />
Management anagement<br />
- Project<br />
Accounting<br />
Acc Accounting<br />
Acc Accounting ounting<br />
Customer Care &<br />
Billing System<br />
9
Our <strong>SAP</strong> Practice<br />
Deep<br />
Functional<br />
& Technical<br />
Skills<br />
<strong>SAP</strong><br />
Business<br />
Objects<br />
Partner<br />
<strong>SAP</strong><br />
Support<br />
Hub<br />
200 <strong>SAP</strong><br />
Specialists<br />
Public Sector<br />
Focus<br />
Advisory<br />
Services<br />
<strong>SAP</strong><br />
National<br />
<strong>All</strong>iance<br />
Partner<br />
Established<br />
Projects<br />
Business<br />
10
<strong>Gijima</strong> <strong>SAP</strong> Accreditation<br />
Our Partner status includes:<br />
� <strong>SAP</strong> ALL-IN-ONE Accredited <strong>Solutions</strong> Partner<br />
� <strong>SAP</strong> AQM (Active Quality Management) Accredited Partner<br />
� <strong>SAP</strong> Business Objects Partner<br />
� Service <strong>All</strong>iance Partner<br />
� CCC Certified <strong>SAP</strong> Support Centre<br />
� First Local Partner to achieve NetWeaver Partnership Status<br />
11
<strong>Gijima</strong> <strong>SAP</strong> <strong>All</strong>-<strong>In</strong>-<strong>One</strong> <strong>Municipal</strong> <strong>Express</strong> for<br />
<strong>SAP</strong> Shared Services<br />
Solution:<br />
A single platform for<br />
greater business<br />
effectiveness and<br />
flexibility<br />
Solution:<br />
Uniform, consistent,<br />
standardized<br />
processes with multichannel<br />
access<br />
<strong>In</strong>ternal<br />
Local Agency<br />
<strong>Municipal</strong>ity<br />
Local<br />
<strong>Municipal</strong>ity<br />
Local<br />
<strong>Municipal</strong>ity<br />
Local<br />
Local <strong>Municipal</strong>ity<br />
<strong>Municipal</strong>ity<br />
Solution:<br />
Enterprise process visibility<br />
and access<br />
Other/ Suppliers<br />
/ Constituents<br />
Solution:<br />
Flexible, adaptive<br />
technology platform<br />
<strong>Gijima</strong> <strong>SAP</strong> AIO <strong>Municipal</strong> <strong>Express</strong> provides the unified solutions, flexible technology<br />
platform and shared services experience to help governments achieve shared service<br />
excellence while maximizing resources and lowering costs<br />
12
<strong>Gijima</strong> <strong>SAP</strong> <strong>All</strong>-<strong>In</strong>-<strong>One</strong> <strong>Municipal</strong> <strong>Express</strong> Solution<br />
Core Functionality<br />
13
<strong>Gijima</strong> <strong>SAP</strong> <strong>All</strong>-<strong>In</strong>-<strong>One</strong> <strong>Municipal</strong> <strong>Express</strong> Solution<br />
Business Benefits of <strong>All</strong>-in-<strong>One</strong><br />
When it comes to midsize and small businesses, the <strong>Gijima</strong> <strong>SAP</strong> <strong>All</strong>-in-<strong>One</strong> Solution<br />
provides:<br />
– Flexible and powerful technology combined with robust scalability designed for<br />
investment protection<br />
– Customer stability<br />
– <strong>All</strong>ows for consolidation of Data<br />
– Ability to report in all business areas<br />
– <strong>In</strong>formation is real time on line<br />
– World class customer support<br />
– With <strong>SAP</strong> solutions, you do it once, do it right, and then never have to do it again.<br />
– Fully Compliant with GAAP/GAMAP/P(M)FMA<br />
14
Compliance<br />
15
Largest <strong>SAP</strong> Support Centre in South Africa<br />
Support Centres in :<br />
•Gauteng<br />
•Kwa- Zulu Natal<br />
•Western Cape<br />
More Than 110 <strong>SAP</strong> Support Consultants<br />
Support +/- 20000 Users<br />
16
<strong>Gijima</strong> <strong>SAP</strong> <strong>All</strong>-<strong>In</strong>-<strong>One</strong> <strong>Municipal</strong> <strong>Express</strong><br />
Business Benefits of <strong>All</strong>-in-<strong>One</strong> for <strong>Municipal</strong>ities<br />
Financial Accounting<br />
Financials<br />
Financial Accounting Management Accounting<br />
Corporate Governance,<br />
Risk & Compliance<br />
Public Sector Accounting -<br />
Budgeting<br />
• Real-Time monitoring of all financial operations, enabling accurate, just-in-time<br />
information<br />
• Streamlined collection and payment operations and an optimised cash flow<br />
• Effective tools for measuring and optimizing performance to boost productivity<br />
• Compliance with reporting requirements and with local regulatory requirements<br />
17
<strong>Gijima</strong> <strong>SAP</strong> <strong>All</strong>-<strong>In</strong>-<strong>One</strong> <strong>Municipal</strong> <strong>Express</strong><br />
Business Benefits of <strong>All</strong>-in-<strong>One</strong> for <strong>Municipal</strong>ities<br />
Procurement and Logistics Execution<br />
Procurement and<br />
Logistics<br />
Procurement<br />
<strong>In</strong>ventory Management<br />
• Cost savings for all spend categories through automation of routine tasks, such<br />
as automatic determining of sources, converting requisitions into purchase<br />
orders.<br />
• Enhanced productivity in all incoming and outgoing physical goods movements<br />
18
<strong>Gijima</strong> <strong>SAP</strong> <strong>All</strong>-<strong>In</strong>-<strong>One</strong> <strong>Municipal</strong> <strong>Express</strong><br />
Business Benefits of <strong>All</strong>-in-<strong>One</strong> for <strong>Municipal</strong>ities<br />
Management Accounting<br />
Financials<br />
Financial Accounting Management Accounting<br />
Corporate Governance,<br />
Risk & Compliance<br />
Public Sector Accounting -<br />
Budgeting<br />
• Enhanced effectiveness of business processes<br />
• Support of decision-making processes as a result of accurate and complete<br />
information on the rate of return and costs<br />
• A stricter cost control<br />
19
<strong>Gijima</strong> <strong>SAP</strong> <strong>All</strong>-<strong>In</strong>-<strong>One</strong> <strong>Municipal</strong> <strong>Express</strong><br />
Business Benefits of <strong>All</strong>-in-<strong>One</strong> for <strong>Municipal</strong>ities<br />
Sales and Services<br />
Sales and Service<br />
Sales Order Management (Std SD for Services)<br />
• Higher customer satisfaction with provision of accurate timely information<br />
• Maximised productivity and boosted customer billing<br />
20
<strong>Gijima</strong> <strong>SAP</strong> <strong>All</strong>-<strong>In</strong>-<strong>One</strong> <strong>Municipal</strong> <strong>Express</strong> Billing<br />
Solution<br />
Business Benefits of <strong>All</strong>-in-<strong>One</strong> for <strong>Municipal</strong>ities<br />
• Solution Offering :<br />
– Customer Care<br />
– Device Management<br />
– Billing & <strong>In</strong>voicing<br />
• Enhanced <strong>In</strong>formation Availability<br />
– ‘<strong>One</strong> Stop Shop’ for all Revenue Related Enquiries<br />
– <strong>In</strong>tegrated Cash Forecasting<br />
• Facilitate Business Efficiency<br />
– Consolidated, Flexible <strong>In</strong>voicing<br />
– Maximise Number of Billing runs per month<br />
– Electronic Service Orders Tracking Progress on Device and Account Management Related<br />
Activities<br />
– Sub-Ledgers <strong>In</strong>tegrated with General Ledger, Minimal Reconciliation<br />
– Electronic Upload of Payments<br />
21
Customer Care<br />
The Customer <strong>In</strong>teraction Center (CIC) acts as a single portal for accessing all customer information:<br />
– <strong>In</strong>tegrates both front-office & back-office processes<br />
– Streamlines customer processes through workflow<br />
– Customer contact created after each interaction<br />
A world-class customer overview screen provides the following information on a single screen:<br />
– Balances<br />
– Meter readings<br />
– <strong>All</strong> bills invoiced<br />
– <strong>All</strong> customer contacts<br />
– <strong>All</strong> service orders<br />
22
Overview of Functional Areas Customer Care<br />
Process Flow<br />
Customer Master<br />
Data<br />
23
Device Management<br />
Automation of all meter reading processes:<br />
– Meter scheduling & route mgt<br />
– Meter reading (Meter reading books or hand held units [HHU’s])<br />
Meter installations, disconnection, reconnections, repairs<br />
Flexible & configurable meter reading validations<br />
– <strong>In</strong>dependent validations, e.g. comparing meter consumption with last months<br />
consumption<br />
– Dependent validations<br />
• E.g. (1) setting a relationship between a main & control for checking faulty<br />
meters<br />
• E.g. (2) A building has 4 shops, each billed separately. Check the main meter of<br />
the building against the 4 individual meters<br />
24
Overview of Functional Areas Device Management<br />
Process Flow<br />
Maintain Regional<br />
Structure<br />
Technical<br />
Master Data<br />
Scheduling<br />
and Metering<br />
Device<br />
Activities<br />
Field Work and<br />
New<br />
Connections<br />
25
Billing & <strong>In</strong>voicing<br />
Manages unbundled and consolidated billing<br />
Bills full range of services plus all associated charges<br />
– Electricity, water, sewerage, refuse, rates & taxes, etc<br />
Standard functionality for validation – “suspicious bills” are automatically routed for further processing<br />
Supports daily billing – improves cash flow & spreads workload<br />
– No need to stop the entire process<br />
– Customers can be billed as soon as their meter readings are entered<br />
Supports invoice message at an individual customer level<br />
Fully supports customer segmentation<br />
– <strong>All</strong> <strong>SAP</strong> utilities processes can be configured based on customer segmentation, including:<br />
• Billing groups<br />
• Customer service action<br />
• Credit control levels<br />
26
Overview of Functional Areas Billing & <strong>In</strong>voicing<br />
Process Flow<br />
Maintain Billing<br />
Master Data<br />
Use of rates in<br />
Master Data<br />
Billing <strong>In</strong>voicing Bill Printout<br />
27
Edge BI: The Same Trusted <strong>In</strong>formation Any Time,<br />
Anywhere, on Any Device<br />
Desktop<br />
Mobile<br />
An <strong>In</strong>terface<br />
For Every<br />
Business<br />
User<br />
Web Browser<br />
Microsoft Office<br />
28
<strong>Gijima</strong> <strong>SAP</strong> AIO Business Objects for <strong>Municipal</strong>ities<br />
Business Benefits of <strong>All</strong>-in-<strong>One</strong> for <strong>Municipal</strong>ities<br />
Analytics / Reporting<br />
• Better informed decisions with faster corrective actions<br />
• Better business performance as a result of strategy guided actions<br />
• Faster response to changing business conditions<br />
29
These Challenges Are Driving The Need For Greater<br />
Efficiency And Transparency<br />
Better Manage<br />
Sales & Service<br />
Better Manage Purchasing & Vendors<br />
You Need To Quickly<br />
� Identify Trends and Variances<br />
� Determine Root Causes<br />
� Model Scenarios & Adapt Plans<br />
� Communicate Changes & Realign<br />
Operational Activities<br />
Better Manage Manufacturing & <strong>In</strong>ventory<br />
Better Manage<br />
Finance & Control<br />
30
But Application and Reporting Silos are A Major<br />
Obstacle<br />
Multiple Applications and Tools…<br />
� Reduce visibility and insight<br />
� Reduce alignment and accountability<br />
� Reduce IT workloads and costs<br />
31
<strong>SAP</strong> Can Help You Gain the Ultimate Advantage Now<br />
New<br />
Business <strong>In</strong>telligence in <strong>Gijima</strong> <strong>SAP</strong> AIO <strong>Municipal</strong> <strong>Express</strong><br />
Addressing your urgent needs to:<br />
� Improve operational<br />
transparency<br />
� Quickly adapt to changing<br />
business conditions<br />
� Prepare for recovery and<br />
growth<br />
…while keeping your cash flow<br />
and costs under tight control<br />
32
BI <strong>In</strong> <strong>SAP</strong> Business <strong>All</strong>-in-<strong>One</strong><br />
Fast Deployment and Low Cost Of Ownership<br />
Preconfigured Best Practices<br />
Rich Functionality<br />
� A preconfigured solution<br />
that reduces <strong>ERP</strong> and BI<br />
integration costs and<br />
speeds deployment.<br />
� Data access<br />
� Metadata<br />
� Security<br />
� Proven best practices and<br />
business standards that<br />
reduces report and<br />
dashboard development<br />
costs and speeds<br />
deployment<br />
� Sales Analysis<br />
� Financial Analysis<br />
� Service Analysis<br />
� Manufacturing Analysis<br />
� Procurement Analysis<br />
� <strong>In</strong>tuitive and interactive<br />
user interfaces that reduce<br />
training and support costs<br />
and speed business user<br />
adoption<br />
� Graphs, charts, &<br />
conditional highlighting<br />
� <strong>In</strong>teractive sorting,<br />
filtering & formatting<br />
� Visual scenario<br />
modeling<br />
� Microsoft Office<br />
interface<br />
33
<strong>SAP</strong> Best Practices For Business <strong>In</strong>telligence Package<br />
Content<br />
Personnel Location<br />
Analysis<br />
Personnel Travel<br />
Expense Analysis<br />
Travel Behavior<br />
Purchasing Group<br />
Analysis<br />
Vendor Analysis<br />
Vendor Fact Sheet<br />
Vendor Comparison<br />
General Ledger Statement<br />
Financial Statements<br />
Accounts Payables Open<br />
Items<br />
Cost Center Analysis<br />
Orders Cost Analysis<br />
Controlling Dashboard<br />
34
BI <strong>In</strong> <strong>SAP</strong> Business <strong>All</strong>-in-<strong>One</strong><br />
Addressing Mid Market Challenges<br />
Business Needs<br />
� <strong>In</strong>creased visibility and insight<br />
� <strong>In</strong>creased alignment and accountability<br />
� Lower cost of ownership<br />
Technical Features<br />
� Preconfigured <strong>ERP</strong> and BI integration<br />
� Best practices and processes<br />
� Rich BI functionality<br />
Business Benefits<br />
� <strong>In</strong>crease sales effectiveness<br />
� Gain greater financial control<br />
� Better manage operational processes<br />
Greater<br />
Efficiency &<br />
Transparency<br />
Quick return on<br />
investment<br />
35
People Don’t Have the <strong>In</strong>formation<br />
They Need to Do Their Jobs<br />
Operations<br />
Billing<br />
I don’t have time to<br />
create a report. How<br />
do I find the<br />
information I need<br />
now?<br />
Supports daily billing<br />
improves cash flow<br />
& spreads workload<br />
Finance<br />
Are my<br />
financial<br />
reports<br />
accurate?<br />
Monthly summary<br />
reports allow optimal<br />
delivery schedules<br />
What are my<br />
labor costs by<br />
geo and region?<br />
Sales and Services<br />
Human Resources<br />
36
Visibility Is Vital for Optimum Performance<br />
What<br />
Happened?<br />
Why Did It<br />
Happen?<br />
What’s<br />
Happening Now?<br />
What Will<br />
Happen?<br />
37
The Power of <strong>SAP</strong> BusinessObjects Edge BI, Standard<br />
Package<br />
38
Seamless Microsoft Office <strong>In</strong>tegration with Live Office<br />
Easy: Use corporate data in Microsoft Office without reliance on IT<br />
Accurate: Refresh in Microsoft Office to get latest data<br />
Collaborative: Securely share documents with live data context and maintain secure access to sensitive data<br />
39
<strong>In</strong>teractive Data Visualization with Xcelsius<br />
Attractive personalized dashboards anywhere<br />
Easy to use built-in interactivity to run what if scenarios for empowered insight<br />
<strong>In</strong>novative design with pre-built components, maps, charts and gauges<br />
40
Answering Business Questions with Web <strong>In</strong>telligence<br />
Ad hoc reporting and analysis reports to provide individualized and timely answers<br />
Access, combine and analyze data from multiple sources (<strong>SAP</strong> and non-<strong>SAP</strong>) within a single interface<br />
<strong>In</strong>crease collaborative decision making through threaded discussions<br />
Regional Sales Analysis<br />
41
Simple Search with Data Exploration<br />
• Bring BI to all business users<br />
• No pre-work or training needed<br />
• Simplicity and speed of search<br />
• <strong>In</strong>tuitive data exploration and visualization<br />
• Fast response across mountains of data<br />
Provide efficient IT services to all<br />
Any universe accessible source<br />
Searches directly against indexed data<br />
No previous reports or metrics need to exist<br />
42
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