Getting Started With IT Services. - Cics - University of Sheffield

Corporate
Information &
Computing
Services.
Getting
Started
With
IT Services.

Welcome to
CiCS All
This guide will introduce you to the key IT services provided for
University of Sheffield students by Corporate Information & Computing
Services (CiCS)
CiCS provides many services which you will use throughout your
studies at the University. To find more information on all the services
we provide and how to use them go to
www.shef.ac.uk/cics/students
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com/cics
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Getting
Online
University student accommodation has wireless Internet and most of the campus
does too. You can connect to the eduroam wireless network in your room, on campus
and even at other Universities.
To connect to wireless:
1 Click your wireless icon or go to Wi-Fi settings
2 Select the eduroam wireless network
3 Provide your University username followed by @sheffield.ac.uk
4 Provide your password.
In most student accommodation there is also wired Internet which is faster and better
for gaming.
To connect to the wired network:
1 Connect your computer to the socket using the cable provided.
2 Start your web browser.
3 Follow the instructions on screen.
For more details on connecting to the Internet, including how to connect a console,
see:
www.shef.ac.uk/cics/connect

Using Mobiles
and Tablets
Once you have connected your phone or tablet to the Internet you can set up your
University email and calendar. We work with Google to provide Mail, Calendar and
other Apps, so use the web browser on your device to access m.google.com
From here you can download Google Mail, Calendar and Sync apps to integrate with
our services. For more details, go to:
www.shef.ac.uk/cics/smartphones
We also provide the iSheffield mobile app for students. It features timetable
information and library reading lists alongside campus maps, available PCs and printer
locations.
You can download the app for Apple, Android and BlackBerry devices and a web
version is available for all other mobiles. For more details and all the links see:
www.shef.ac.uk/cics/isheffield
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Using
Computers
You don’t need to bring your own desktop or laptop computer to University, but if you
do you can benefit from our support for Windows, Apple Mac and Linux.
Connect it to the Internet to use all our online services and print to our printers.
If your computer develops a fault, we will be happy to diagnose the problem and offer
advice on next steps.
Alternatively, you can use our desktop computers and laptops. We have over 1600
fast computers, packed with software and available in rooms around campus. The
Information Commons, open 24 hours a day, 365 days a year has 500 computers plus
50 laptops available for loan.
You can just turn up and use a PC or laptop or you can book one
in advance. For more info about University computers, including
locating available computers, and booking PCs and laptops in
advance, see:
www.shef.ac.uk/cics/computers
We not only provide computers, we offer equipment and advice
to help with media production
www.shef.ac.uk/cics/creativemedia

Online
Services
University IT services can be accessed from any connected computer or device. All
you need is your username and password.
MOLE 2, the University’s Virtual Learning Environment, is the starting point for
all of your academic work. You will find module specific content as well as other
learning resources.
www.shef.ac.uk/cics/mole2
Google Apps are used to provide your University email, calendar and other tools.
www.shef.ac.uk/cics/google
MOLE 2 and Google Apps are both available via our portal MUSE which brings
together all other online services for students. There is a link to MUSE at the top of
every web page on the University of Sheffield web site.
Printing
You really don’t need to bring your own printer to University. We have a service that
lets you print from any computer and collect your printout from any student printer at
a time and place convenient to you.
To print, you swipe your University membership card (UCard) at a printer and choose
which of your print jobs you wish to print.
Your UCard also gives access to your printing credit. You add credit to your account
using online card payments or value loading kiosks, which are all around campus.
For full details on the student printing service see:
www.shef.ac.uk/cics/printing
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Staying Safe
Online
It is very easy to get online at the University of Sheffield. However, once online you will
need to protect yourself, your data and your equipment. Do not let anyone know your
University password.
Be on guard for fraudulent emails trying to obtain your password, your bank account
details, or scare you into downloading fake antivirus software that will infect your
computer.
Be careful how much personal information you reveal on social networking sites like
Facebook and Twitter, not everyone reading your profile is really your friend.
All computers should have up-to-date antivirus software installed.
For PCs we recommend you download Microsoft Security
Essentials before you arrive or as soon as you get connected
at University, and you must have the Windows Firewall and
Automatic Updates enabled. If you bring an Apple Mac you can
download antivirus software from our pages via the link below.
For detailed information about online security see:
www.shef.ac.uk/cics/security
Help and
Support
If you need help using any of our IT services, or if you need assistance accessing our
services via your personal computer or mobile devices, we provide a comprehensive
help and support service. Contact us by whichever method you prefer.
You can:
Talk to any staff in the Information Commons.
Phone the helpdesk on (0114) 222 1111
Contact us online via chat, Twitter or Facebook
Search or submit a question to our Knowledgebase
You can check the status of University IT services at any time using our service status
page at www.shef.ac.uk/cics/status
For details on all support options available, with hours of business, see
www.shef.ac.uk/cics/support
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Design I Print I www.sheffield.ac.uk/cics/printanddesign • Printed on environmentally preferable material

Rules and Regulations
Your computer account is provided to aid you in your academic work. It is your responsibility to
be familiar with and abide by the University’s IT Code of Practice and the Regulations on the Use of
Computing Facilities.
www.shef.ac.uk/cics/codeofpractice
Copyright
You must not use University computing facilities (including your connection to the Internet) to copy
or distribute copyright material without authorisation of the copyright owner. This includes movies,
music, software and electronic books.
www.shef.ac.uk/cics/copyright
Passwords and Security
You should choose a strong password for your account and never share it. We strongly recommend
that you follow the advice on our security and safe computing web pages; this should keep you, your
account and your computer safe from harm.
www.shef.ac.uk/cics/security
Personal Information
Personal information about you is held and processed by the University and
carried across University systems. Personal information is protected under the
English law of Data Protection, and the University adheres to strict policy to
protect your information and your rights to access.
www.shef.ac.uk/cics/personalinformation
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Email address:
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