A Primer for Healthcare Managers - IBM

IBM Center for Healthcare
Management Reports Available
Healthcare
The Power of Frontline Workers in Transforming
Healthcare Organizations: The Upstate New York
Veterans Healthcare Network (December 2003)
Timothy J. Hoff
IT Outsourcing: A Primer for Healthcare Managers
(December 2003)
Yu-Che Chen and James Perry
E-Government
Supercharging the Employment Agency:
An Investigation of the Use of Information and
Communication Technology to Improve the Service
of State Employment Agencies (December 2000)
Anthony M. Townsend
Assessing a State’s Readiness for Global
Electronic Commerce: Lessons from the Ohio
Experience
(January 2001)
J. Pari Sabety and Steven I. Gordon
Privacy Strategies for Electronic Government
(January 2001)
Janine S. Hiller and France Bélanger
Commerce Comes to Government on
the Desktop:
E-Commerce Applications in the Public Sector
(February 2001)
Genie N. L. Stowers
The Use of the Internet in Government Service
Delivery (February 2001)
Steven Cohen and William Eimicke
State Web Portals: Delivering and Financing
E-Service (January 2002)
Diana Burley Gant, Jon P. Gant and Craig L.
Johnson
Internet Voting: Bringing Elections to the Desktop
(February 2002)
Robert S. Done
Leveraging Technology in the Service of
Diplomacy: Innovation in the Department of State
(March 2002)
Barry Fulton
Federal Intranet Work Sites: An Interim
Assessment
(June 2002)
Julianne G. Mahler and Priscilla M. Regan
The State of Federal Websites: The Pursuit of
Excellence (August 2002)
Genie N. L. Stowers
State Government E-Procurement in the
Information Age: Issues, Practices, and Trends
(September 2002)
M. Jae Moon
Preparing for Wireless and Mobile Technologies
in Government (October 2002)
Ai-Mei Chang and P. K. Kannan
Public-Sector Information Security: A Call to
Action for Public-Sector CIOs (October 2002, 2nd
ed.)
Don Heiman
The Auction Model: How the Public Sector Can
Leverage the Power of E-Commerce Through
Dynamic Pricing (November 2002, 2nd ed.)
David C. Wyld
The Promise of E-Learning in Africa:
The Potential for Public-Private Partnerships
(January 2003)
Norman LaRocque and Michael Latham
Digitally Integrating the Government
Supply Chain:
E-Procurement, E-Finance, and E-Logistics
(February 2003)
Jacques S. Gansler, William Lucyshyn and
Kimberly M. Ross
Using Technology to Increase Citizen Participation
in Government: The Use of Models and Simulation
(April 2003)
John O’Looney
To download or order a copy of a report, visit the
Center’s website at: www.businessofgovernment.org
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