ESA ELECTROSURGICAL ARTHROSCOPY

Envision Flat Rate R.A.P.I.D. Repair
Linvatec’s Envision Flat Rate Repair program is an alternative to the standard
R.A.P.I.D. program. Our Flat Rate program is designed for hospitals that still
require a 24-hour placement but want a price cap on repair costs.
For a flat rate, Linvatec will provide a replacement scope within 24 hours. This
program keeps scope repair simple and convenient.
Program Guidelines:
1. Customer will sign an agreement stating they will use the Linvatec Flat
Rate program and agree to have scopes only serviced by a Linvatec
authorized repair facility.
2. Linvatec will replace the damaged scope with a model number of equal
quality using next business day delivery service. To ensure next business
day delivery, Linvatec Customer Service must receive the request by 4:30
p.m. EST. A Customer purchase order is required.
3. An invoice at up to list price will be issued. It is your responsibility to return
the damaged scope to Linvatec within fifteen (15) working days for
evaluation. The returned scope will be evaluated and a credit will be issued
(the difference between the invoiced price and the flat rate repair price).
4. If the scope has been previously repaired by a facility other than an
authorized Linvatec repair center, the warranty will be void and a credit will
not be issued.
For additional information, call your Sales Representative or Customer Service
at 800-237-0169.
Clear Repair
Pay-For-Service Repair Program for Damaged Arthroscopes /Endoscopes
Linvatec’s Clear Repair program is another alternative to our R.A.P.I.D.
program. With Clear Repair, you will receive the same scope after it is
repaired to its original specifications. All repairs are warranted in accordance
with our service warranty period (refer to section Service Warranty Period).
Processing a Clear Repair:
1. Call your Linvatec Sales Representative or Customer Service to obtain a
Return Goods number for a repair through the Clear Repair program.
When you are issued your RG number, you will be advised of the location
where to send your Instrument.
2. Mail the damaged scope in a shipping carton provided by your
Sales Representative.
3. The Linvatec Repair Coordinator will present you with a quote within 24
hours of receiving the damaged scope:
• The repair quote is based on the repair required. Prices are estimates only.
• Approval of the repair quote is required.
Service Programs
4. If the scope is severely damaged, you may choose between a replacement
through our R.A.P.I.D. program or having the scope repaired.
5. If the scope cannot be repaired, a new or refurbished scope will be offered.
6. The scope is returned to you within 5-10 working days of Customer approval.
For additional information, contact your local Sales Representative or
Linvatec Customer Service at 800-237-0169.
Loaner Program
Linvatec’s loaner program is designed to minimize downtime and
inconvenience when an essential product needs off-site servicing.
Loaners are available for most capital products. Loaners are available at no
charge during the warranty period (includes both original and extended
warranty) A nominal loaner charge is associated with products not covered by
a warranty.
Program guidelines:
1. Linvatec will strive to send the same model number as your unit but
reserves the right to send a different model.
2. Loaners, if available, will be sent using next business day delivery service.
To ensure next business day delivery, Linvatec Customer Service must
receive all loaner requests prior to 5:30 p.m. EST.
3. For warranted products, Linvatec will pay freight charges out (includes
both the loaner unit and the repaired unit). You are responsible for freight
charges in (includes both the unit needing repair and the return shipment
of the loaner unit).
4. A loaner unit will be considered delinquent if any of the following
conditions are met:
• If the loaner is not returned within fourteen (14) calender days after
shipment of your repaired Instrument
• If the loaner is not returned within seven calendar (7) days after your
rejection of a quoted repair price
• If your Instrument needing repair is not received at Linvatec within
fourteen (14) calendar days of loaner shipment
5. Linvatec reserves the right, at its sole discretion, to charge non-refundable late
fees and/or to charge up to full list price for any loaner product which is not
returned on time or which is damaged due to customer misuse or negligence.
6. Linvatec reserves the right to ask cash-in-advance and credit card
customers to pay the standard repair charges and loaner fees (if applicable)
prior to shipping a loaner.
Customer Service: (within U.S.) Phone: 800.237.0169 • Fax 727.399.5256 • Customer Service: (outside U.S.) Phone: 727.392.6464 • Fax: 727.397.4540 ESA ELECTROSURGICAL ARTHROSCOPY PRODUCTS, F.5