Faculty & Staff Guide to - Bucknell University

Faculty & Staff Guide to
INFORMATION AND TECHNOLOGY SERVICES
2006-07
Information Services and Resources
www.bucknell.edu/isr

Important ISR Contact Information
Technology Desk x7-7777 techdesk@bucknell.edu
Library Reference Desk x7-1462 refdesk@bucknell.edu
Classroom Emergencies x7-3435
Library Circulation Desk x7-1882 circ-dept@bucknell.edu
Equipment Desk x7-7733 isr-equipsvcs@bucknell.edu
E-Reserves x7-1038
Instructional Technology (ITEC) x7-1049 itec@bucknell.edu
Learning Spaces x7-7733 isr-learn@bucknell.edu
Telecommunications Office x7-1810 phoneoffice@bucknell.edu
Web Development x7-3310 rsims@bucknell.edu
ISR/Computer Center Office x7-1795
ISR/Library Office x7-1557
Special Collections/
University Archives
x7-3101 dysinger@bucknell.edu
**When dialing from off campus add 57 before the extension and the area code 570 as needed.
ISR Website http://www.bucknell.edu/isr
Webmail http://webmail.bucknell.edu/
Library Catalog http://libcat.bucknell.edu/uhtbin/webcat/
Blackboard http://www.bb.bucknell.edu/
myBucknell http://mybucknell.bucknell.edu/
Electronic reserves (E-Res) http://eres.bucknell.edu/
Research by Subject http://researchbysubject.bucknell.edu/
Voice Mail on the Web http://vmailweb.facstaff.bucknell.edu/
Ask ISR http://ask.bucknell.edu/

Faculty & Staff Guide to Information and Technology Services
INTRODUCTION . . . . . . . . . . . . . . . . . . . . . . . 1
WHERE TO GO FOR HELP . . . . . . . . . . . . . . . 2
BUCKNELL COMPUTING ACCOUNTS . . . . . . . 3
Email . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Domain/File Services . . . . . . . . . . . . . . . . . . . . . . . . . 3
myBucknell . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Blackboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Library Account (My Account) . . . . . . . . . . . . . . . . . . 3
Campus Email List Address and Guidelines . . . . . . . 3
Information Guidelines for Campus Messages . . . . . . .4
TECHNOLOGY SERVICES & SUPPORT . . . . . . 5
Your Bucknell-Owned Computer . . . . . . . . . . . . . . . . 5
Dial-Up Access to the Bucknell Network . . . . . . . . . . . 5
Virtual Private Network . . . . . . . . . . . . . . . . . . . . . . . . 5
Bison Laptop Program . . . . . . . . . . . . . . . . . . . . . . . . . .5
Wireless Computing . . . . . . . . . . . . . . . . . . . . . . . . . . 6
ISR Representatives . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Personal Computer Support . . . . . . . . . . . . . . . . . . . . 6
Technology Training . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Administrative Computing Committee (ACC) . . . . . . . 7
Committee on Academic Computing (CAC) . . . . . . . . 7
COMPUTING SECURITY . . . . . . . . . . . . . . . . . 7
Viruses & Antivirus Software . . . . . . . . . . . . . . . . . . . . 7
Keeping Your System Secure . . . . . . . . . . . . . . . . . . . 8
Password Security . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Keeping Your Laptop Physically Secure on Campus . 10
Spyware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11
Peer-to-Peer Sharing Applications . . . . . . . . . . . . . . . 12
TELECOMMUNICATIONS AND TV . . . . . . . . . . 12
Voice Mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Voice Mail on the Web . . . . . . . . . . . . . . . . . . . . . . . . 12
Conference Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Calling Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Speaker Phones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Cellular Discounts . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Cellular Loaners . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
BU TV . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13
LIBRARY SERVICES . . . . . . . . . . . . . . . . . . . . 14
General Library Information . . . . . . . . . . . . . . . . . . . . 14
TABLE OF CONTENTS
Library Liaisons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Collections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Requesting New Materials . . . . . . . . . . . . . . . . . . . . . 16
Circulation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Research Services . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
RefWorks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
User Education . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Special Collections/University Archives . . . . . . . . . . . 19
Other Services for Faculty and Staff . . . . . . . . . . . . . . 20
University Library Committee (ULC) . . . . . . . . . . . . . . 21
INSTRUCTIONAL TECHNOLOGY (ITEC) . . . . . 21
Blackboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .21
Video . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Audio . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Learning Objects . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Image Databases . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Social Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .23
Electronic Portfolios . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Clickers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Exercises and Drills . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Wide Format Color Printing . . . . . . . . . . . . . . . . . . . . 24
Photographic Consultation . . . . . . . . . . . . . . . . . . . . . 24
LEARNING SPACES . . . . . . . . . . . . . . . . . . . . . 24
APPROPRIATE USAGE POLICY . . . . . . . . . . . . 26
COPYRIGHT . . . . . . . . . . . . . . . . . . . . . . . . . . 25
What Material is Copyrighted? . . . . . . . . . . . . . . . . . . 25
Fair Use of Copyrighted Material . . . . . . . . . . . . . . . . 25
Copyright FAQs for Faculty . . . . . . . . . . . . . . . . . . . . 25
Four Factors for Determining Fair Use . . . . . . . . . . . . 29
APPENDIX A – ASK ISR . . . . . . . . . . . . . . . . . .31
APPENDIX B – KEY NETWORK SETTINGS . . . . 32
APPENDIX B – CAMPUS COMPUTER LABS . . . 33

Introduction
Dear Bucknell Faculty and Staff:
Information Services and Resources (ISR) provides
library, technology, media, cable TV, and telephone
services to the Bucknell community. ISR's comprehensive
web site can be found at:
www.bucknell.edu/isr.
Here are just some of the ways ISR can help you:
■ you have a technology question or problem, or you
require different equipment;
■ you would like to set up some library/research or
technology education for your class;
■ you have a problem with your telephone or require
specific telephone services;
■ you would like to integrate technology into your
teaching;
■ you need to borrow equipment (like a camera,
video camera or projector);
■ you would like a tutor to help you learn a software
application or build a web page;
■ you need to put library materials or documents on
reserves or e-reserves;
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■ you need to use interlibrary loan to get a book or
journal article from another library;
■ you have a classroom technology emergency;
■ you would like to talk about alternatives to solve a
specific problem;
■ you need current versions of virus/spyware tools to
install on your home computer.
This booklet provides a comprehensive overview of
the technology and information resources at Bucknell
as well as instructions for how to use popular services
and resources. As a member of our University
community, you have a Bucknell e-mail address, a
Blackboard account, a Banner Web account, personal
file storage space on a network file server (that you
can access from anywhere), and the ability to create
web pages for departmental, class or personal use.
Campus computing resources are delivered via our
robust fiber optic network. High capacity internet
service and data storage for academic work and
electronic mail are provided to everyone. Many parts
of the campus are equipped for wireless access so
that you can use our network resources and the
internet from anywhere your work takes you.

With over 4 million articles online and over 750,000
volumes housed in the library, electronic reserves,
and access to expert librarians, our library is the
center of information services for the campus. Visit
the Information Commons on the first floor of the
library for all of your research needs. Your technology
support needs are addressed through our call center
and at the Tech Desk, which is also located on the
first floor of the library. And, of course, the library
offers computer workstations and both wired and
wireless network connections for laptops.
You can always find current news and a vast amount
of useful information on our web page at
www.bucknell.edu/isr.
The staff of Information Services and Resources
looks forward to working with you. We will help you
make effective use of information, library resources,
and technology.
The staff of Information Services & Resources
Bucknell University
Where to go for help
COMPUTER SUPPORT
In Person
Technology support is provided through the
Technology Desk (Tech Desk) located on the main
level of the Bertrand Library. It is open during regular
library hours and is staffed with members of the ISR
staff and professional student employees.
By Phone
Support is available by dialing the “Sevens”
(x7-7777). If your request cannot be resolved over
the phone, we have the option of dispatching someone
to assist you.
Email
Email support is available by emailing
techdesk@bucknell.edu.
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Online Chat
Support through online chat is available during regular
Tech Desk hours by clicking Technology Support >
Get Technology Help > Chat from the ISR website.
Classroom Emergencies
If you encounter a technology problem during
a class call the Classroom Support Emergency
Hotline at x7-3435.
TELEPHONE HELP
By Phone
Telephone and voicemail support is available by
calling the Telephone Office at x7-1810. If your
request cannot be resolved over the phone, we will
dispatch a technician to assist you.
Email
Help is available by emailing
phoneoffice@bucknell.edu.
RESEARCH SERVICES
In Person
The Reference Desk is located on the main level of
the Bertrand Library and is staffed by ISR staff and
graduate student assistants during regular library
hours. You can get help at the Reference Desk for all
of your research and library needs.
Email
Help is available by emailing refdesk@bucknell.edu.
Online Chat
Research help is available through online chat by
visiting Ask a Librarian > eCare on the ISR website.
By Phone
Research help is available by calling the Reference
Desk at x7-1462.
ASK ISR KNOWLEDGEBASE
Support for most of your computing needs can be
found online by searching the Ask ISR Knowledgebase.
Select Ask ISR from the Quick Links menu on
the ISR website. Please see the appendix at the end
of this guide to view commonly asked questions.

Bucknell Computing
Accounts
EMAIL
Your electronic mail (email) logon allows you to send
and receive electronic mail. When off campus, you
can use Webmail (http://webmail.bucknell.edu/) to
access your email. All Bucknell email accounts are
limited by a 100 megabyte quota.
DOMAIN/FILE SERVICES
Your Bucknell Domain/File Services logon gives you
access to shared disk space on servers available over
the network (NetSpace). Faculty and staff receive
1 gigabyte of disk space and have two main folders:
public and private. The contents of the public folder
can be viewed by anyone on campus, while the contents
of the private folder can only be viewed by you.
myBUCKNELL
Your myBucknell account provides access to the
campus portal. Each individual’s myBucknell account
gives them access to a web site created especially
for them based on their role(s) within the University
(student, faculty, staff, alumni, or parent) and the
courses, activities, or interests that are specific to
them. myBucknell is customizable so that each individual
can decide the content they would like to see.
To login to myBucknell you must use your Domain/
File Services password. From there myBucknell
provides access to other external services such
as Blackboard, Webmail, BannerWeb, the Library
catalog and more.
BLACKBOARD
Your Blackboard account provides access to
Bucknell’s course management system. You can
share course materials and communicate with your
students in a variety of ways using Blackboard.
LIBRARY ACCOUNT
(MY ACCOUNT)
In addition to your computing accounts you also
have a Library Account (My Account) that allows you
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to renew items online, check to see how many items
you have charged out and when they are due, recall
items that are charged to other borrowers, and see
what fines might have been charged to your account.
CAMPUS EMAIL LIST ADDRESSES
AND GUIDELINES
Faculty and staff will be part of several email
distribution lists on campus. With the exception
of the faculty discussion list, these lists are for
distribution of information and should not be used
to conduct discussion.
The list below can be “opted out” of by a member of
the community, so it is not necessarily all-inclusive.
campus@bucknell.edu
Includes all faculty, staff, students.
faculty@bucknell.edu
Includes all faculty, retired faculty by request, and
non-faculty receiving faculty meeting minutes.

facstaff@bucknell.edu
Includes all faculty, all administrative and
support staff, and retiree's by request
faculty-announce@bucknell.edu
Includes all faculty, retired faculty, and nonfaculty
who receive faculty minutes. This list
should be used by non-members of the faculty@
bucknell.edu list who need to distribute an
announcement specific to the faculty.
students@bucknell.edu
Includes all undergraduate and graduate students.
firstyear@bucknell.edu
Includes all first-year students.
sophomore@bucknell.edu
Includes all sophomore students.
juniors@bucknell.edu
Includes all junior students.
seniors@bucknell.edu
Includes all senior students.
graduates@bucknell.edu
Includes all graduate students.
The faculty@bucknell.edu list is a closed, unmoderated
discussion list for members only, meaning messages
flow freely without intervention from ISR and
message delivery is usually rapid.
Please note that there are other lists below can not
be “opted out” of by a member of the community,
and they can only be sent to by a select group of
administrators on campus. These lists can be used
by a select group of administrators only.
allcampus@bucknell.edu
Includes all faculty, staff and students.
allfacstaff@bucknell.edu
Includes all faculty, administrative and
support staff.
allfaculty@bucknell.edu
Includes all faculty.
alladmin@bucknell.edu
Includes all administrative staff.
allsupport@bucknell.edu
Includes all support staff.
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allstudents@bucknell.edu
Includes all students.
We moderate messages (review to ensure that they
adhere to the campus list guidelines) twice daily
Monday through Friday, 7:30-8:30 a.m. and 1:30-2
p.m. (excluding Bucknell and national holidays).
We will review messages on a first come, first served
basis, and those we were unable to finish within the
time period will be moderated during the next moderation
time. Therefore, you should plan accordingly
in sending your messages to the lists. The campus
lists are not an immediate way to get information
out to the campus. Please allow at least two full
business days for your message to be moderated
and delivered.
To ensure the fastest possible delivery of your
message, please verify that your message conforms
to the campus list guidelines below.
Sending a complete message with all required
information will avoid unnecessary delays when
our Postmaster has to return your message to you
for correction.
Lost & Found and For Sale messages cannot be posted.
INFORMATION GUIDELINES
FOR CAMPUS MESSAGES
■ All messages must have a subject line that
pertains to the announcement and describe
something of the message content, or the
message will be refused.
■ Messages that could be considered controversial,
and may start a discussion, are not allowed to be
posted to these lists. All messages must also be
sent from a Bucknell email address.
■ Usage of Bucknell’s moderated list resources is
limited to announcements and notices of events
and academic endeavors that are sponsored by
officially recognized Bucknell organizations, such
as Greek or student organizations.
■ Include the following information when posting
event announcements:
– What is the name of the event?
– Where is it being held?

– Who is the sponsoring organization(s) for this event?
(It must be an officially recognized Bucknell organization
or one that is in the process of forming.)
– What date and time will the event be held?
– If there is a cost to the event, please add it.
– Who do the proceeds go to?
■ In order to use copyrighted pictures or other
material, users must have been granted copyright
permission to be used for this purpose. Messages
with copyrighted material in them without permission
will be rejected.
■ Reminders of ‘events’ can be posted to the moderated
lists as long as the reminder is posted at least
one week from the original announcement.
Technology Services
& Support
YOUR BUCKNELL-OWNED
COMPUTER
Faculty and staff who receive a computer have a
choice between a laptop or desktop, PC, Mac, or Linux
(Red Hot Enterprises). Computers are replaced on a
four-year cycle.
DIAL-UP ACCESS TO THE
BUCKNELL NETWORK
Faculty and staff who need to connect to the Bucknell
network and use the Internet for academic purposes
from off campus can gain dial-up access at no cost
through an arrangement with ProLog, a local Internet
service provider. Please be aware that this is a limited
resource. More information and instructions for dial-up
access is available by clicking Technology Support on
the ISR website or by going to Ask ISR.
VIRTUAL PRIVATE NETWORK
The Bucknell Virtual Private Network (VPN) is a tool that
allows users to access many of Bucknell’s network
resources while off campus. The VPN is designed for
use with a high speed (broadband) Internet connection.
Those connecting to Bucknell through a dial-up
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connection already have access to the network as
described above. The VPN provides a more secure
connection to Bucknell’s network, while providing easy
access to the following services:
■ File Services on NetSpace
■ Library resources requiring Bucknell affiliation
■ Secure email from off campus
To learn more about the VPN click Ask ISR from the
ISR website and search for “VPN.”
BISON LAPTOP PROGRAM
Bucknell University had partnered with Dell and Apple
to provide you with the opportunity to take part in this
voluntary laptop purchase program. The program offers
you the chance to purchase a Dell or Apple laptop at
special discount pricing. ISR staff have secured and
configured the Windows laptops appropriately for use
at Bucknell.
For more information about the current laptop models,
how to order, and the benefits of purchasing a
BU–recommended and configured laptop, please visit
our Bison Laptop information web page from the

ISR home page. If you have questions about
this program, please don’t hesitate to email
bisonlaptop@bucknell.edu
WIRELESS COMPUTING
Bucknell has a wireless network that has expanded
significantly over the past few years. This means that
network services such as email, instant messaging,
and the Internet are now available from most areas
on campus. All newer faculty and staff laptops come
with wireless that is preconfigured for Bucknell’s
wireless network. If you are unsure whether your laptop
is wireless-ready, call the Tech Desk (x7-7777)
for help. Using wireless on campus should not
affect your ability to use a wireless network at home
or in Internet cafés, especially with Windows XP
and Mac OS X, which automatically recognize the
available networks.
For a complete list of areas on campus that support
wireless computing, click Wireless on the ISR website.
ISR REPRESENTATIVES
Every department is assigned one or two ISR technology
representatives (ISR Reps) who work with
your department to identify your department’s technology-related
goals, needs, and desires. ISR Reps
have broad knowledge of the services available from
ISR. Your Rep is the one special person that you can
always contact about anything related to ISR. If your
Rep does not know how to help you, he or she will
get you connected with the right people in ISR who
can. To locate your ISR Rep, click Technology
Support > Get Technology Help > ISR Representatives
for Departments on the ISR website.
PERSONAL COMPUTER SUPPORT
If you are having problems with your personallyowned
computer, you may choose to use our
Advanced Support service located at the Tech Desk
on the main level of the library. Computers must
meet certain hardware specifications, and are serviced
on a first-come, first-served basis, with priority
given to student computers. For more information,
click Technology Support > Get Technology Help
from the ISR website.
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ISR has also purchased licenses for some software
that can be installed on personal computers. Titles
include Microsoft Office, VTex, Open Mind, Mathematica,
Eudora, Meeting Maker, and Symantec
AntiVirus. CDs with this software, as well as other
internet tools, can be picked up at the Tech Desk.
TECHNOLOGY TRAINING
Workshops
ISR regularly offers technology workshops which help
you learn more about various aspects of computing.
Available at all levels of user expertise, workshops range
from brown-bag lunch talks to a more formal classroom
setting. To see a list of upcoming workshops, register
online or request a customized workshop click
Technology Support > Technology Learning
Resources > Workshops from the ISR website.
Online Manuals
Online manuals are available for a variety of commonly
used applications as well as programming languages
and more. To view online manuals click Technology
Support > Technology Learning Resources >
Online Manuals from the ISR website.
Web-based Training (Element K)
Element K is an e-learning system, available to users
24/7 via the web, that allows you to learn computer
skills at your own pace. In this interactive training,
you perform actions in an interface resembling the
application itself. To sign up for an account and
check out the over 100 available courses click
Technology Support > Technology Learning
Resources > Web-based Training (Element K) from
the ISR website.

Microsoft Office User Specialist
Program (MOUS)
The Microsoft Office User Specialist (MOUS) program
provides a way for you to develop and prove
your skills in using the Microsoft Office package. Two
levels of certification are available, Core User
Specialist and Expert User Specialist. To become a
specialist the candidate must pass a hands-on certification
exam. For more information, click
Technology Support > Technology Learning
Resources > Microsoft User Specialist Program
(MOUS) from the ISR website.
ADMINISTRATIVE COMPUTING
COMMITTEE (ACC)
The Administrative Computing Committee (ACC) is
charged with making policy recommendations concerning
the administrative computing and networking
support functions of ISR. ACC also provides advice
as appropriate to ISR and/or the President’s Staff.
For more information on ACC click About ISR >
Advisory Committees > Administrative Computing
Committee from the ISR website.
COMMITTEE ON ACADEMIC
COMPUTING (CAC)
The Committee on Academic Computing (CAC)
is charged with making policy recommendations
concerning the academic computing and networking
support functions of ISR. CAC also provides advice
as appropriate to ISR and/or the President’s Staff.
For more information on CAC click About ISR >
Advisory Committees > Committee on Academic
Computing from the ISR website.
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Computing Security
Though almost everyone at Bucknell uses an
Internet-connected computer daily, many do not
realize the responsibility involved. Most simply use
the Internet as a tool without being aware of the
risks. Many don’t realize that the Bucknell network is
constantly under attack and that malicious activity
occurs every day. Today’s technology tools are
incredibly powerful and one must remember that
with great power comes great responsibility. Each of
us must take responsibility to keep Bucknell’s computing
environment safe.
VIRUSES AND ANTIVIRUS
SOFTWARE
Viruses, worms and Trojan horses are man-made software
programs created to wreak havoc on computers
and the Internet. The chances of getting a virus
over the Internet have increased incredibly over the
last few years.
Some viruses are relatively harmless while others are
more destructive. Most recently many harmless
viruses have been spread through opening email
attachments. These types of viruses or worms often
cause a sudden flood of email that overwhelms mail
servers and the network, causing them to become
very slow or crash.
More destructive viruses are ones that are placed on
your computer and activate on a certain day in the
future. These often involve data and programs on
your computer being deleted or changed. In the
worst case, all the contents of your computer may
be lost. These often start on one computer and replicate
from computer to computer.
how big is the computing security problem?
■ 10,000 virus infected emails are caught each day by Bucknell’s email virus scanner.
■ Every other day there is a campus computer broken into by a hacker.
■ 4.3 million virus infected emails were caught by Bucknell’s email virus scanner in the two
days after the My Doom virus was released in January 2004.

Protecting Against Viruses
ISR provides Symantec Antivirus, to all faculty,
staff and registered students at no cost. Symantec
Antivirus software is required by the Appropriate
Usage Policy for all Windows computers connected
to the network.
It is not enough to simply install antivirus software;
you must ensure that your virus definitions are up to
date. Up-to-date definitions will ensure that your
virus scanner is scanning for the most recent viruses.
All computers on Bucknell’s campus are connected
automatically to Bucknell Symantec Antivirus
(NAVSYSTEM) server. This server automatically delivers
updates to your anti-virus software when you are
connected to our network.
Symantec Antivirus can locate viruses on your computer
by completing regular virus scans and using
AutoProtect. Virus scans are automatically set to run
on Tuesdays at noon. AutoProtect is enabled when
Symantec is installed. Additional virus scans can be
started manually or scheduled as needed.
When your anti-virus software locates a file that is
infected with a virus it either cleans the file or
quarantines the file. More than likely the file is quarantined.
These files will no longer affect your system.
It is good practice to occasionally delete these files.
Virus and Spam Scanning
All email sent to or from your Bucknell email address
is automatically scanned for viruses. If it contains a
virus, the attachment will be removed and the
message will be sent to the intended recipient along
with a text message indicating that an attachment
was removed because it contained a virus.
In order to send and receive “clean” messages, it is
necessary to receive mail through mail.bucknell.edu
and send mail through our SMTP server,
smtp.bucknell.edu.
The virus scanning software is also looking for files
that appear like virus-ridden attachments. For your
information, files with the following extensions are
intercepted since they are commonly infected attachments:
.bat, .cmd, .com, .exe, .reg, .chm, .cnf, .hta,
.ins, .jse, .lnk, .pif, .scf, .scr, .sct, .shb, .shs, .vbe, .vbs,
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.wsc, .wsf, .wsh, .xnk. If you need to receive a file with
one of these extensions, please call the Tech Desk.
All incoming email is sent through Bucknell’s spam
filtering service works before the mail is delivered to
your inbox, very similar to the email virus scanning
service. Your email will be scanned by the spam
server and all “spam-like” emails will be placed in
quarantine. Each day you will receive a spam digest
that allows you to review the messages that have
been placed in quarantine. If, by chance, any nonspam
(false positives) messages were placed in
quarantine, you can use the digest to “Allow” these
messages through to your inbox.
Email Viruses
Most viruses are spread through email. Even with
Bucknell’s email screening software there are times
when a virus will slip through and show up in your
inbox. There are several tips to help you prevent an
infected email from infecting your computer:
■ Configure your email program securely
■ Never open attachments unless you are
expecting them
■ Never open attachments that are programs (with
the extensions .bat, .chm, .cmd, .com, .exe, .hta,
.ocx, .pif, .scr, .shs, .vbe, .vbs, or .wsf)
■ Realize that the “From:” email address can be
faked
KEEPING YOUR SYSTEM SECURE
Keeping your operating system updated is the most
important thing you can do to protect your computer
against viruses, spyware, and security break-ins.
Simply by connecting your computer to the Internet
or network for a few minutes you open it up to the
possibility of attack. It is critical that every computer,
especially newly installed systems, take steps to
ensure system security. Leaving your computer system
insecure is like leaving your house with the door
unlocked. An up-to-date operating system is your
best protection against worms that spread across a
network from computer to computer.

Updating Your System
Windows
top 10 security mistakes
In today’s world it is a common occurrence to turn
on the news and hear stories about a new Microsoft
vulnerability that was just announced. To secure
against these and other dangers, Windows users
must faithfully update their operating system. Many
do not complete an update because they believe the
process will take a long time or that it will be difficult
to understand. Windows Update may take a long
time in some circumstances, but it is far faster than
rebuilding a compromised system. It is actually very
simple to update your Windows operating system
with Microsoft’s Windows Update
(http://windowsupdate.microsoft.com).
Macintosh OS X
■ Not using up-to-date antivirus software
■ Opening unsolicited email attachments
■ Using easy-to-guess passwords
■ Not using a “firewall” on your personally owned computer
■ Sharing access to your computer with strangers through file sharing programs
■ Staying connected to the Internet when not in use
■ Not making backups of your data
■ Not regularly updating your operating system
■ Not completing a regular check on your computer’s security
■ Not being aware of the support on campus should your computer get infected
Software Update is an application in Mac OS X that
checks weekly (by default) for updates to certain
pieces of software. When Software Update finds a
new update, it will keep prompting you until you
either install the new software or choose to ignore it.
Please don’t ignore it! Software Update keeps your
operating system from security flaws.
9
PASSWORD SECURITY
Passwords are the first level of protection users use
to protect their computer systems and accounts.
People make two big password mistakes:
1. they create easy-to-guess passwords and
2. they write their passwords down and leave them
in places where others can see them (on their
computer screen).
Most hackers will attempt to break into someone’s
system using passwords first. Hackers do this with
password-cracking software. This software utilizes
many dictionaries (including a variety of languages
as well as common popular words) to crack the
passwords. In order to guard against this you should
create harder-to-crack passwords. One of the best
ways to do this is to use mnemonics and numbers.
Another common password problem is that, due to
the large number of passwords required in today’s
world, many use the same password for each system.
Once one system is cracked the others are
soon to follow.

Examples of Secure Passwords
■ hR7u9Is3
■ 3Dop89G#
■ L-2rz4Hx
Password Security Tips
■ Do not send passwords in email.
■ Do not write your passwords in a place where
others could find it.
■ Be sure no one is watching when you login
using your password.
■ If you enter a password into a Web site, be sure to
close all open browser windows when done.
■ Don’t walk away from a computer until you are certain
that you have logged off or locked the system.
■ Do not use “remember password” options.
■ Be wary of using Internet Explorer’s (or other
programs’) AutoComplete function for usernames
and passwords on web pages.
KEEPING YOUR LAPTOP
PHYSICALLY SECURE
ON CAMPUS
■ Label your laptop! All the Dell computers going
through the x-ray machine look the same. How will
you know when yours comes out the other side?
The Transportation Security Administration says
that laptops “are one of the most forgotten items
at Screening Checkpoints.” The easiest way to
label your laptop: tape your business card to it!
■ Lock your office door or residential hall room.
■ Don’t leave it sitting on a table in the library or café
■ Buy a good, durable travel bag for your laptop. It
should have lots of padding and reinforcement.
Laptop bags come in several different configurations:
there are shoulder bags, backpacks, and
wheeled bags that you pull. A good bag will not
look like a laptop bag – nothing attracts more
attention than a bag with a computer manufacturer’s
name splashed across the side.
■ Make your bag instantly recognizable. Use colored
tape, stickers, labels, nametags, or other unique
ways of telling your bag from all the rest. If your
bag starts to leave without you, you’ll notice!
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■ Charge your batteries. Some airports will require
you to turn on your computer to demonstrate that
it really is a functional computer. You could be significantly
delayed by dead batteries, not to mention
you won’t have any entertainment for the trip.
■ Run Symantec AntiVirus Live Update and make
sure you have the most current virus definition files.
■ Run Windows Update(Windows) or Software
Update (Macintosh) and make sure your operating
system is up-to-date.
While traveling ...
■ The Transportation Security Administration recommends
that you put cell phones, pagers, and
PDAs (Palms) in your carry-on luggage. Be prepared
to take your laptop out of its case and send
it through the x-ray machine in a separate bin from
rest of your carry-on.
■ If the security checkpoint is very crowded, wait for
a gap before you put your laptop through the xray.
You want to reach the pickup point as quickly
as possible.

■ If you are traveling with a group, the first person
through can stand by the pickup point and watch
everyone’s laptops.
■ Be alert! Watch who is watching you, near you,
being overly helpful or overly interested. Ticket
and rental counters can be very stressful and distracting.
If one person is being helpful, watch the
other person.
■ Laptops should never be too hot or too cold, too
jostled or too bumped around. Treat them gently
all the time, especially when they are on.
■ Never leave your laptop unattended.
■ Keep some part of your body through the strap of
the laptop case at all times.
■ Put your laptop in the trunk of your car before you
leave for your destination, not when you arrive. It
is less likely that someone watching you will follow
you or end up at the same location.
■ Disconnect from the Internet when you aren’t
using it. Who knows what kind of security your
hotel offers? Your computer may be vulnerable to
the computers of all the other guests.
You’re on your own!
■ LiveUpdate is not automatic when you are off the
Bucknell campus. You need to run LiveUpdate to
protect your computer from viruses.
■ Backups are not automatic when you are traveling.
You will need to bring blank CDs and burn copies
of your files.
■ Windows Update is not automatic when you are
traveling. Check the Windows Update website or
the Software Update website at least once a
week, especially if you don’t have a consistent
Internet connection.
■ If your laptop is lost, stolen, or damaged,
contact Bucknell immediately.
When you return...
■ When you have reconnected to the Bucknell
network, restart your computer.
■ Check your virus definition dates. Run LiveUpdate
if these dates are not current.
11
■ Check Windows Update and Software Update.
Install any new critical or security updates.
■ Run a full backup of all your new data.
SPYWARE
Spyware, also called adware, is software that is hidden
on your computer that gathers personal information
about you and your Internet use habits. The software
then relays it to advertisers, sponsors and others.
The one way that spyware is similar to a virus is in
the way it affects your computer. Some typical
symptoms of spyware include:
■ Computer instability — Slow down or hangs
■ Random strange behaviors
■ Software conflicts
■ Slow network performance when others are fine
■ Advertising popups (including pornography)
■ New toolbars appear in your browser
■ Your browser opens to a different webpage
Spyware is normally installed without your knowledge
when you install a legitimate software package. Sometimes
the fine print of license agreements includes the
information about the spyware but not always. For
example, while simply installing freeware software like
weather monitoring software or peer-to-peer software
like KaZaa or Morpheus, you also will install up to six
spyware applications on your system.
Spyware is hidden so it is difficult to recognize and
remove. Spyware programs run in the background
and consume significant amount of memory and
CPU speed. Thus the applications you need to use
do not perform at their best.
Many believe that spyware can be removed using
Symantec AntiVirus. However, even though some of
the files may be detected by the anti-virus software,
it cannot remove all the spyware. Two tools that can
be used to remove spyware are Lavasoft’s Ad-Aware
and Spybot Search & Destroy. Beginning this fall, a
licensed, managed spyware tool called Spy Sweeper,
will be installed on everyone’s machines. This tool
will automatically scan and remove spyware from
your computer.

It is recommended that everyone, even if you have
not installed suspicious software, should use these
tools to scan their computer for Spyware.
PEER-TO-PEER
Programs that allow you to share files on another
computer directly are called Peer-to-Peer or P2P.
File sharing programs also allow others using the
same software to access your computer and your
files. Obviously, anyone with an interest in securing
a computer has to pay close attention to any program
that admits another user directly into parts of
their hard drive, and everyone involved in network
security has to look at P2P as a potential hole for
dangerous entry.
Bucknell uses packet shaping to limit the amount
of bandwidth that can be utilized for file sharing. A
college network with its fast connections, technically
savvy users and entertainment-oriented population
presents an unbelievably attractive target for people
from around the world looking for music and video
files. If unattended, Internet traffic devoted to file
sharing would quickly overwhelm every academic
pursuit on campus and strangle our connection to
the Internet. Because of this, only a small percentage
of our bandwidth is open to file sharing to or from off
campus users.
12
Telecommunications
& TV
VOICE MAIL
Voice mail is available to all faculty and staff. For
information on how to set up and use your voice mail
click Telecommunications & TV > Voice Mail from
the ISR home page.
VOICE MAIL ON THE WEB
Faculty and staff can check their voice mail online
from any PC on or off campus. This means that you
do not have to make a long-distance call to check
your voice mail from off campus. Please see the
“How to …” section of this guide for instructions on
accessing your voice mail on the web.
CONFERENCE CALLS
Bucknell’s Conferencing allows you to make a
conference call with up to sixteen people at a time
and costs 8¢ per minute, per line. To set up a conference
call, please call x7-2000.
CTI Conferencing allows you to make a conference
call and charges 18¢ per minute, per line, for automated
service or 26¢ per operator-assisted service.
For more information please call the Telephone Office
at x7-1810.
CALLING CARDS
Calling Cards are available through CTI at 9¢ per
minute. They are available upon request and
approval to those employees who travel frequently
for the University and need to make business-related
phone calls and/or to maintain regular contact with
your office. International Calling Cards are also available
for certain countries. Rates vary for International
Calling. For more information please call the
Telephone Office at x7-1810.
SPEAKER PHONES
Speaker phones are available per request. These
are great if you are having a meeting in a large
room with a group of people. There is no charge
for the use of a speaker phone. Please call the

Telecommunications Office at x7-1810 in advance
to reserve a speaker phone. Speaker phones only
work with single line phone connections.
CELLULAR DISCOUNTS
Employees receive a monthly 18% discount on any
rate plan $34.99 or higher through Verizon Wireless
as long as the cell phone has a Pennsylvania phone
number. Employees also receive discounts on
phones and accessories through Verizon Wireless.
The activation fee is also waived for Bucknell
employees. To receive these discounts, you must
purchase your service through Bucknell’s representative.
Click Telecommunications & TV > Cellular
Services from the ISR home page for more
information.
CELLULAR LOANERS
These loaner cell phones are great for someone who
does not need a phone on a regular basis, and does
not want the monthly fee of a cell phone. The cost is
$2.25 per day for a National Coverage Area. Phones
are available on a short term basis only (no longer
than a month). If you would like more information on
our Cellular Loaners, please contact the
Telecommunications Office at x7-1810.
Phones cannot be borrowed longer than a 30-day
period. Detailed reference guides for telephone
services are available from the ISR website by clicking
Telecommunications & TV > Departmental
Telephone Services.
Global Cell Phones – The cost is $2.25 per day.
There will also be a per minute rate if the phone is
used in another country (rates vary per country).
Phones cannot be borrowed for more than 30 days.
BUTV
BU TV provides television programming to the
Bucknell community. Bucknell students can subscribe
for a fee to BU TV in the individual residence
hall rooms. BU TV is also available in many lounges,
classrooms and other areas of campus. Departments
are charged for content descriptions where BUTV is
already installed.
13
current BUTV channels
WPSX
WYOU
WBRE
WVIA
WOLF
WNEP
WSWB
WGAL
WLYH
WITF
WPIX
WHTM
PAX
LOCAL 1
LOCAL 2
LOCAL 3
WHP
QVC
HSN
ESPN
ESPN 2
ESPN CLASSIC
CNN HEADLINES
CNN
FOX NEWS
MSNBC
CNBC
BLOOMBERG
C-SPAN
WEATHER CHANNEL
LOCAL WEATHER
E! TV
PCN
SPORTSNET
ESPN NEWS
OUTDOOR
SPEED
TBS
FX
SPIKE TV
USA
TNT
ANIMAL
DISCOVERY
SCIENCE
TLC
HISTORY
NATIONAL GEOGRAPHY
TRAVEL
FAM
HALLMARK
FAMNET
TVLAND
BRAVO
AMC
A&E
COMEDY CENTRAL
SCIFI
NIK
CARTOON NETWORK
COURT TV
EWTN
TBN
MTV
FUSE
VH1
CMTV
BET
HGTV
LIFETIME
OXYGEN
WOMENSNET
FOOD
TV5 - French
GALA - Spanish
NTVI - Russian
DW - German
RAI - Italian
SCOLA3 - Chinese
JNG - Japan
Bucknell Information
Channel

Library Services
The Ellen Clarke Bertrand Library, located at the
center of campus on the academic quad, offers a
welcoming and engaging environment for faculty,
staff, and students. The library serves as the
keystone of the many services provided by
Information Services and Resources (ISR).
In addition to traditional functions such as circulation
and reference, the library also houses the Technology
Desk, the University’s Web Development Team,
instructional technology experts (the ITEC group),
University Archives/Special Collections, and the
Learning Spaces group, which provides all multimedia
services for classrooms and labs across campus.
GENERAL LIBRARY
INFORMATION
Library Hours
Monday – Thursday: 7:45 a.m. – 2 a.m.
Friday: 7:45 a.m. – 10 p.m.
Saturday: 10 a.m. – 10 p.m.
Sunday: 10 a.m. – 2 a.m.
Hours are extended during reading period and
finals week.
14
Bertrand Café
The library has a café, which serves coffee drinks,
baked goods, soda, juices, sandwiches, and other
grab-n-go food items. The café is located next to the
Technology Desk. You can use your Bucknell ID to pay
for items here.
Technology Courtyard
ISR supports the Technology Courtyard on the first
floor of the Bertrand Library, offering a wide array of
high-end computers with a variety of technology
resources. Hardware includes large screen monitors
and scanners and CD/DVD burners. The courtyard
has been updated with all new machines in the
summer of 2006.
The courtyard is adjacent to the Tech Desk, with its
complement of students and staff trained to provide
assistance in using the software, which includes
OmniPage Pro, Flash, Fireworks, Photoshop,
Acrobat, Microsoft Office, Illustrator, and CD/DVD
burning software. The courtyard also offers two Mac
G5 digital video editing computers, as well as selfservice
laminating, transparencies, and video and CD
duplication. A dedicated high-speed Canon Image
Runner printer serves the 28 machines (22 Windows
machines and 6 Macs). Color printing is available at
the Tech Desk for a small fee.

In additon to the computers in the technology courtyard,
the Library has 60 open access computers in
the research area on the first floor.
LIBRARY LIAISONS
Each academic department and program is assigned
a library liaison who offers personalized service to
meet your specialized information needs. Your library
liaison is your contact/resource for user education,
reference services and collection development. In
addition, each department has also appointed one
of its members as a library representative. Library
liaisons and departmental library representatives
work together to assess the needs of the department
as a whole and determine how the library’s resources
and services would best address these needs. To
locate your library liaison or departmental representative,
click Doing Research > Ask a Librarian >
Contact a Subject Librarian on the ISR web site.
COLLECTIONS
The library’s collection includes books, periodicals,
videos and DVDs, reference material, U.S. and PA
state government documents, maps, CDs and other
multimedia sources, microforms, specialized databases
and other online resources, sound recordings
and music scores, teaching materials, children’s
books, Masters and Honors Theses, and more. Your
subject liaison can help you develop and enhance
new and/or existing areas of the collection.
Books
Bertrand Library has an extensive collection of
books, totaling more than a half million volumes.
The collection is designed primarily to support the
University’s curriculum. To access the collection
search the library catalog by clicking Catalog on the
ISR website.
Journals and Periodicals
The Bertrand Library’s periodical collection contains
tens of thousands of journals, magazines, newspapers
and newsletters with millions of articles accessible
in print and online. To search for a journal by its
title, check in both the Catalog and the E-Journals
page on the ISR website.
15
Databases
The library provides access to a wide array of databases,
containing citations and/or the full text of articles
and other sources of information. Databases are
accessible by clicking Databases and E-Journals
on the ISR website. Many database subscriptions
limit access to Bucknellians. If you attempt to access
a database from off campus you may be asked to
enter your user name and password to verify you are
an authorized user. To locate databases on specific
subjects, check the Research by Subject page.
Government Documents
Bertrand Library is a depository for documents
produced by the federal government and the
Commonwealth of Pennsylvania. This collection
supports the curriculum needs of Bucknell as well as
the needs of the local community. The library’s
Government Information Guide helps you locate
information (including legal information) from federal,
Pennsylvania state, and local governments. The
library’s collection of government documents can be
searched by using the Library Catalog. To limit your
search to government documents in print, select the
“Advanced Search Options,” and limit the location to
“Government Documents.”
ICPSR
Since many Bucknell faculty and students are
involved in quantitative research, Bucknell University
has joined with over 325 institutions around the
world to provide access to the data files available
through the Inter-university Consortium for Social
and Political Research (ICPSR). These data sources
cover a broad range of disciplines including political
science, sociology, demography, economics, history,
education, gerontology, criminal justice, public
health, foreign policy, and law.
Videos & DVDs
The library has a significant collection of educational
and feature films that support the curriculum at
Bucknell University. Some recreational items are also
available. To search for films in the library catalog
use the “Advanced Search Options,” and limit the

format to “Video or DVD.” A search for “feature films”
is also a popular way to browse this collection online.
REQUESTING NEW MATERIALS
Books, Videos, CDs, etc
The Acquisitions Department orders materials of all
types, excluding journal and database subscriptions,
to support the teaching and research needs of
Bucknell University. These materials include, but are
not limited to: books, videos, DVDs, multimedia
products, musical recordings (CDs), maps, and
audiocassettes.
Orders may be submitted by faculty and staff using
one of the online forms found by visiting Collections
and Borrowing > Requesting Materials from the
ISR website, by email, or by sending us a note,
catalog, review or other blurb. Please check the
online catalog before placing an order to ensure that
the item is not already in the collection. Turnaround
time for most regular items is about six weeks.
New Book Approval Plan
We have a new book approval plan with Yankee Book
Peddler, a library book provider. Weekly, we receive a
shipment of recently published books, which we
display in call number order in the Library lobby.
Department library representatives and subject librarians
are expected to review the books each week.
About one-half of all new library books are received
via the approval plan.
Gladys Brooks Fund
In 1986, the Gladys Brooks Endowment was established
for the Bertrand Library as a grant from the
Gladys Brooks Foundation. New faculty members
can use these funds to purchase library materials in
their areas of teaching and research. The funds can
be used to support the acquisition of books, videos
and other one-time purchases. However, the money
cannot be used for journal subscriptions or electronic
resources.
To request funds from this program, complete the
form found by clicking Collections and Borrowing
16
> Requesting Materials > Gladys Brooks Fund
Request Form from the ISR website.
Journals
Due to their annual price increases, a new
journal subscription represents a long-term
commitment of financial resources. For this
reason all requests for new journals received during
the year are carefully reviewed by the New/Core
Journals Committee in the fall. To learn more about
the process to request a new title and to fill out the
request form, click on Collections and Borrowing >
Requesting Materials > New Journal Request Form
on the ISR website.
To ensure the journal collection keeps up with
changing departmental needs, each department
completes a Core Journal Review at least every three
years. For more information about the Core Journal
Review process, visit About ISR > Advisory
Committees > ULC > OngoingCore Journal Review
on the ISR website or contact your subject liaison or
departmental representative.
CIRCULATION
The Circulation Department provides access to the
main book collection, to items on reserve in Bertrand
Library, and to equipment that is loaned out to faculty,
staff, and students. At the Circulation Desk, you
may check books out, return or renew books, pay
fines, and ask for help in locating books. Our staff
and students at the desk also shelve returned books,
search for missing books, and help patrons recall
books that are checked out to other users.
The Reserves section of the desk is the primary
location for books, films, and other materials that
faculty have placed on reserve for student usage
during the semester.
Bucknell staff and faculty can check out such items
as digital cameras, data projectors, and portable
hard drives as well as purchase some media materials
at the Equipment section of the desk.
Students, faculty, staff, spouses, and dependents
may check out books or equipment using their
Bucknell University ID card.

Other services
E-Reserves and Traditional Reserves: Reserves at
Bucknell encompasses both traditional reserves system,
which includes books, maps, movies, etc., as
well as electronic reserves system that provides
online access to materials.
■ E-Reserves: Bucknell uses E-Res by Docutek to
create electronic course web pages and make articles,
book chapters, old exams, problem sets, and
homework solutions available online. Faculty can
drop off materials for scanning, send email attachments
directly to E-Res by using the eres@bucknell.edu
address, or send URLs to this address for
links to be made on the course pages, or faculty
can manage their own pages by using the straightforward
menus on the E-Res pages. More information
for faculty can be found by clicking Collection
and Borrowing > Reserves from the ISR website.
■ Traditional Reserves: Faculty can place books,
films (videos and DVDs), personal copies, and
unscannable items on hard copy reserve. The loan
periods for these items range from 1 hour to
overnight and Bucknell students and staff can
check material out with their IDs from the Reserve
desk on the first floor of Bertrand Library. The
forms needed to place material on reserve are
available at the circulation desk and by clicking
Collection and Borrowing > Reserves from the
ISR website.
Hold for Classroom Showing
Faculty and staff may request that a video or DVD
be held at the Circulation Desk for a classroom
showing. Forms to schedule videos/DVDs are
available at the Circulation Desk or online by clicking
Collections and Borrowing > Requesting
Materials > Video/DVD Scheduling from the
ISR website.
Interlibrary Loan (ILL): You may borrow items
(books, articles, etc.) that Bucknell does not own
from other libraries and commercial document
delivery services through ILL. The quickest way to
request a particular book is to search the E-Z Borrow
database which contains information about the
holdings of most academic libraries in Pennsylvania.
17
Books requested through E-Z Borrow are often
received within three days.
If you are searching for other material or the book
you are seeking is not available through E-Z Borrow,
you can fill out an ILL request form through the
ILLiad system online.
For more information and to request an item through
ILL, click Collections and Borrowing > Interlibrary
Loan and E-Z Borrow from the ISR website.
Searches: We want to make sure that each borrower
gets the materials that he or she needs. If you cannot
find an available book on the shelf, let the circulation
staff know. We will search for it and notify you when
we find the item.
Periodicals/Microform Service Desk: Staff members
at the Periodicals/Microform Service Desk on
Level Two of the library, provide assistance in locating
periodicals in the stacks, finding periodicals in
the online catalog, using microform readers, and
printing copies from microform materials. There is
no charge for printing copies of microform materials.
Copy services are limited to those permitted
under the Copyright Law.

Listening/Viewing Equipment & Facilities: We have
regular and language-learning cassette players and
headsets available at the Technology Desk for use
within the library. Multimedia computers, videocassette
players and a compact disc player are available
in either the Technology Courtyard or on the 2nd
floor. Two microfiche readers, one LAC fiche reader,
one film reader, one Opaque reader, and four microform
reader/printers are located in the Periodicals/
Microform service area. There is also one microform
reader/printer on the Main Level of the library.
Photocopy and Copy Card Services: We have photocopy
machines on the Main Level, and Level Two.
Copy cards can be purchased from the vending
machine in the 2nd level copier room. Cards cost
$1.00 and can by encoded with up to $30.00 of
value. Copies made using vendor cards or coins cost
10¢. Bertrand Library adheres to the copyright law
(Title 17, section 108, United States Code) which
governs the making of photocopies or other reproductions
of copyrighted material. Under certain conditions
specified in the law, libraries and archives are
authorized to furnish a photocopy or other reproduction.
One of these specified conditions is that the
photocopy of reproduction is to be used only for private
study, scholarship, or research. If a user makes
a photocopy or reproduction for purposes in excess
of “fair use,” that user may be liable for copyright
infringement. The photocopiers in the library are
maintained by Administrative Services. A networked
printer is also located in the Tech Courtyard.
Summary of Loan Periods
Unless recalled for a current Bucknell student or staff member,
or for the Reserve Desk, loan periods are as follows:
■ Books, Oversized Books, Asia Library,
Paperbacks, Government Documents, Juvenile
Books, Curriculum Collection:
■ 3 weeks — Undergraduate students, dependents,
alumni, community borrowers
■ Semester — Graduate students, spouses/
spousal equivalents
■ Academic Year — Faculty and staff
18
■ Maps, annual reports, multimedia, audiocassettes,
music CDs, Records
■ 3 weeks
■ Videos and DVDs (available for students, faculty,
staff, and spouses only)
■ 3 days
■ Reserves
■ 1 hour, 2 hours, 3 hours, or overnight at
faculty members’ discretion.
■ Equipment for Checkout
■ 3 days for all equipment except laptops
■ 2 weeks for laptops
Recall Information
A recall is a request by a current Bucknell faculty
member, staff member or student for material
charged to another borrower. The policy allows adequate
time for the initial borrower to use the item, but
also ensures that a request is satisfied in a timely
manner. Items recalled for the Reserve Room must
be returned immediately. All borrower information is
confidential and borrowers can recall any item, even
if someone else has recalled it from them.
Extended loan borrowers (faculty, staff, graduate
students, and spouses) will be notified of a new due
date if an item they have is recalled. The new due
dates will allow five days to return recalled items. A
notice will be sent encouraging the current borrower
to return it before the due date if possible. Items
charged to dependents, alumni, consortium or community
borrowers are recalled immediately to accommodate
the research needs of our primary users.
For more information on the recall policy click
Collections and Borrowing > Circulation
Information > Recall Policies from the ISR website.
RESEARCH SERVICES
Our Research Services staff is available to help you
or your students search for, access and evaluate the
information they need. Research services are available
through the ASK Reference / Information Desk at
x7-1462, by emailing refdesk@bucknell.edu, or
through our online chat service accessed by clicking
Ask a Librarian > eCare on the ISR web site. You

can also contact your Librarian liaison for specialized
and extended research service.
REFWORKS
RefWorks, a web-based service that enables users to
create collections of citations from anywhere, at any
time, is available for you and your students. Citations
can be added to RefWorks manually or imported
from many of ISR's databases, including the library
catalog. Your EndNote and other bibliographic files
can also be easily converted into RefWorks files. The
files that you create can be shared with others, or
worked on by a group. The citations can be inserted
into Word documents in a citation format you wish to
use, such as APA, MLA, or a specific journal format.
You can sign up for an account at
www.refworks.com from a Bucknell computer.
For more information on RefWork click Doing
Research > Citation Guides from the ISR website.
19
USER EDUCATION
Our staff provides research and technology instruction
to your classes by request. We can also assist you
in developing assignments incorporating information
and technology skills, which can be tailored for
specific class objectives and assignments. To request
classroom instruction, click Support for Teaching >
Instructional Technology on the ISR website, or contact
your library liaison or technology representative.
The ISR web pages contain several guides to assist
students with their research, including the “Doing
Research” section, the “Research and Evaluation
Guides” series, the Citation Guides, and guides on
searching for and evaluating internet sites. To find
these, click Doing Research on the ISR website.
As a one stop service for your students’ information
research needs, “Research by Subject” brings
together information resources by subject. Links to
guidelines for evaluating information resources, citation
guides, as well as one-on-one help are readily
available to assist your students with their research. It
also includes links to Interlibrary Loan, E-Reserves,
Blackboard and other services used frequently during
the research process. “Research by Subject” can be
accessed on the front page of the ISR web site.
Contact your library liaison if you have suggestion for
resources to include in “Research by Subject.”
You may also encourage your students to make an
appointment with a subject liaison if they need indepth,
personalized research help.
SPECIAL COLLECTIONS/
UNIVERSITY ARCHIVES
Special Collections/University Archives offers an
abundant array of original and primary sources that
support the academic and administrative needs of
faculty, students, staff, and visiting scholars. Located
on Lower Level 1 of the library, the collections
contain such items as rare books, manuscripts, and
University records. The staff of Special Collections/
University Archives plays an active role in User
Education, presenting a high number of sessions
each semester, and assisting students when they

eturn to consult original and primary materials for
their class projects.
Call x7-3101 or click Collections and Borrowing ->
Special Collections and University Archives on the
ISR website for more information.
OTHER SERVICES FOR FACULTY
AND STAFF
Faculty Study Carrels
Twenty-five faculty studies are located on Level 3 of
the Bertrand Library and are available to faculty
members in order to support research that entails
extensive usage of library materials for limited periods
of time. Network and phone connections are
available in these studies. Many will accommodate
two persons; faculty members may be asked to
share a study with a colleague which is usually done
on a time-sharing basis. ISR will assign studies to
interested applicants on the basis of the following:
■ First priority will be given to faculty members
working on a book, paper or other significant
project (e.g., curriculum development), which
requires extensive access to library materials and
involves a specific deadline.
■ Second priority will be granted to faculty members
on leaves of absence who are engaged in
20
research, which, although it involves no deadline,
requires extensive access to library materials.
Due to limited availability, length of occupancy is
normally one year.
Applications are available online at Library Facilities
and Services > Study Carrels on the ISR website,
or in the ISR office on Level 2 of the Bertrand Library.
For additional information, contact the ISR office
at x7-1557.
New Storage Lockers in the Library
Located on the far side of the Tech Desk, there are
STORAGE LOCKERS available for borrowers to use in
the Library. If you have a number of books checked
out and you don’t want to carry them around all the
time, a locker is an ideal solution for you!
Twenty of the lockers are available from the Reserves
Desk (at the Circulation Desk) for three-day loans.
The rest of the lockers (34 of them) are available on
a semester-loan basis (first come, first served).
There is an Agreement Form to sign and a $30
refundable deposit for the locker key. Keys can be
acquired from a Circulation staff member during
regular business hours. Further instructions are
available at the Circulation Desk.

Photocopying Service
Faculty and staff can submit a request to have articles
and chapters from a periodical photocopied by
clicking Library Facilities and Services >
Photocopying Services from the ISR website.
Exam/Survey Scanning
Opscan services are available to faculty and staff
who are conducting evaluations or exams that
require the use of “bubble forms.” Click on Support
for Teaching > Exam/Survey Scanning from the
ISR website.
Detecting Plagiarism
If a faculty member believes that a student’s paper
may be plagiarized he or she has the option of using
Turnitin.com. Turnitin.com is a company that specializes
in helping faculty ferret out problems in papers
by checking them against a database of over
100,000 online papers as well as performing a complete
search of internet sources. ISR has contracted
with Turnitin.com to aid faculty and students at
Bucknell by making the process of tracking down
online sources easier, faster, and more complete. For
more detailed information and instructions for using
Turnitin.com, click Support for Teaching > Detecting
Plagiarism at Bucknell from the ISR website.
UNIVERSITY LIBRARY
COMMITTEE (ULC)
The University Library Committee’s (ULC) charge
is to make policy recommendations concerning the
academic functions of the University library, and to
provide other advice to the Associate Vice President
for Information Services and Resources. For more
information, click About ISR > Advisory
Committees > ULC on the ISR website.
21
Instructional
Technology (ITEC)
ITEC offers support for faculty members’ use of
instructional technology. Following is a list of some
of the services we provide. In addition we are always
happy to consult on projects for courses. For more
information on the services ITEC provides, email
itec@bucknell.edu, or stop into our office on the
ground floor of Bertrand Library.
BLACKBOARD
Blackboard is a course management software package
that provides faculty and students with centralized
online access to course documents, various
communication tools, and online quiz and grade
book features. It allows instructors to create and to
maintain a course web site with little or no knowledge
of HTML code or of web page editing software.
Blackboard allows faculty members to provide easy
access to course-related documents in multiple formats,
such as a course syllabus, assignments, discussion
questions, PowerPoint files, images, video
and audio files, etc. Blackboard also allows you to
provide links to documents that are stored elsewhere
on the Web: for example, articles on Electronic
Reserve (ERes), external Web sites, etc. Materials in
Blackboard are normally available only to students
enrolled in the course.
Blackboard can enhance communication between
faculty members and students and also among the
students in the course. It allows a faculty member
to post course-related announcements for the
students to see, it allows the instructor or any
member of the class to email the entire class,
groups of students, or individual students, and it
can facilitate group interaction by providing a group
discussion board, document storage space, and
group chat area. Together, these features make
Blackboard a great tool to support student learning
and collaborative class projects.

If you want to know more about how Blackboard,
contact us at itec@bucknell.edu, or access
Blackboard from myBucknell and check out your
Blackboard course. To log in to Blackboard for the
first time, you’ll most likely need your 8-letter password
that you received in the mail. If you have problems
logging in to Blackboard, you can use the
“Forgot your password?” link at the bottom of the
login form to change your Blackboard password to
whatever you want it to be. (This will NOT affect your
file services or email passwords.)
VIDEO
ITEC can assist faculty with video production, editing,
and delivery. Faculty use video in a variety of
ways: introducing material, reviewing concepts, creating
in-class exercises or homework assignments,
evaluating students, and as student projects.
ITEC provides beginning instruction in video editing.
We will also consult with you on your video projects.
Video cameras are available for checkout, and editing
software is available in various locations around
campus, including the video editing suite in the
Library Courtyard. Video files can be posted and
viewed as movies on the Web, within Blackboard,
from our streaming server, on a CD, or on a DVD.
AUDIO
ITEC can help faculty members create podcasts
(audio broadcasts) of course materials for electronic
delivery, including iPods and other mp3 devices.
LEARNING OBJECTS
A learning object is any digital resource that can be
reused to support learning. ITEC staff welcomes the
opportunity to work with faculty to create a wide
variety of learning objects, including animations,
simulations, quizzes, tutorials, collections, presentations,
and exercises. We use various types of software
to create and to deliver these materials to your
students. Come see us with your ideas, and we’ll
22
discuss ways to create appropriate learning objects
for your course.
IMAGE DATABASES
Bucknell offers faculty three tools for working with
digital images: Insight, ARTstor, and ImageDB.
Insight is a digital object collection, management,
and presentation tool developed by Luna Imaging,
Inc. Collections within Insight are available to the
entire Bucknell community or can be shared with the
world. Images can be saved into groups, downloaded
to individual computers, exported to
PowerPoint, or displayed through Insight’s own presentation
tools. Insight is best used for managing
large collections of images to be shared with students
or used by colleagues – either at Bucknell or at
other institutions. Several collections – created at
Bucknell as well as from other institutions -- are currently
available. Some collections include:
- Allentown Art Museum
- AMICA – Art Museum Images
- Archive of Early American Images from the John
Carter Brown Library
- Bucknell University History (Collection created at
Bucknell.)
- Catena Digital Archive of Historic Gardens and
Landscapes
- Construction Collection (Collection created at
Bucknell.)
- Hoover Institution Poster Collection
- Humanities Digital Image Collection (Collection
created at Bucknell.)
- Japanese Historical Maps
- Maps of Africa
- MOAC – Museums and Online Archive of
California
- National Palace in Taipei
- Pennsylvania Covered Bridges (Collection created
at Bucknell.)
- Political Americana Collection
- Rutgers Art History Collection
- Samek Art Gallery Digital Image Collection
(Collection created at Bucknell.)
- Stanford Geological Survey

Collections are being added on a regular basis. See
the ISR > Digital Collections web site for details
about the collections.
ARTstor is an online collection of hundreds of thousands
of digital images related to art, art history,
architecture, history, etc. ISR has licensed a subscription
to ARTstor. Faculty are able to use images
from ARTstor (along with the associated data for
those images) for teaching and research purposes. A
second component of ARTstor, the Offline Viewer,
allows faculty to uses high-resolution images in
classroom presentations. The Offline Viewer allows
users to create customized slide shows incorporating
personal images alongside of ARTstor content.
Another tool ISR provides for faculty is ImageDB, a
web-based application used to organize and access
personal collections of digital images. ImageDB is
highly flexible and can be adapted for specialized
uses such as creating field names and data in foreign
languages. Faculty are able to upload images and
data to their collections on their own. Users can
search for images based on criteria that you specify
or browse through web-based “slides shows” that
collection owners can create.
ITEC is happy to consult with faculty to determine
which software option will best suit their needs.
SOCIAL SOFTWARE
Social software is a class of software used to support
communications, interactions, and group projects.
Examples include journals (weblogs or blogs), group
project tools (Wikis), discussion boards and listservs,
and instant messaging. ITEC is continually looking for
ways that faculty can use social software in the classroom.
We will happily demonstrate and answer questions
about social software and help you explore ways
to integrate these tools into your courses. We currently
have journal (blog), collaborative editing (Wiki), and
discussion board capabilities in Blackboard.
23
ELECTRONIC PORTFOLIOS
ePortfolios have a wide variety of applications,
including evaluating student work and creating
teaching and scholarly portfolios. Consult with ITEC
for ways to use ePortfolios and for suggestions on
getting started.
CLICKERS
Clickers or personal response device, collects and
records student responses to questions during class.
The system allows for active participation of the students
and provides immediate feedback to the
instructor. ITEC has a limited supply of clickers to lend
to faculty for trial use; you are able to order clickers
for your students by placing the request on your
Instructional Materials Request for the Bookstore.

EXERCISES AND DRILLS
ITEC supports two products that allow faculty to fill
out a form that generates web-based completion,
flash card, and matching exercises: The Makers and
StudyMate. Bring your exercise materials to ITEC,
and we will help you get started.
WIDE FORMAT COLOR PRINTING
ITEC has a 36" wide color inkjet printer available to
faculty and their students who are exhibiting their
research findings at conferences or on campus.
Please read a copy of the tip sheet for details on
poster preparation and submission. There is a charge
of $15 per poster.
PHOTOGRAPHIC CONSULTATION
Photographic consultation is available for faculty
research or classroom activities.
Learning Spaces
The Learning Spaces team provides media and computing
solutions for the learning spaces across campus,
including all classrooms and computer labs.
Learning Spaces staff can be contacted by emailing
isr-learn@bucknell.edu or calling x7-7733. Below is
information regarding the services we offer.
Classroom emergencies
Technology help is dispatched in real time exclusively
for emergencies while class is in session. Make
sure you call x7-3435 for fastest service.
Lab/classroom walkthrough
Please call and request that a case be initiated for a
walk-through with a member of the Learning Spaces
team in the lab or classroom that you will be teaching
in. This will give you an opportunity to become
acquainted with the technology available and how
to control the technology components, lighting
controls etc.
24
Delivery of media equipment for class use
When faculty or staff request occasional media
equipment and for classroom presentations in rooms
that do not have the equipment, and when there is
not a room available with the needed equipment, the
Learning Spaces team will deliver and set up the
equipment providing what is necessary is available.
We respectfully request one week’s notice.
Event service
We work closely with the RICS (Reservation,
Information and Conference Services x73167) office
and others to make sure the computing and media
needs for non-academic events enjoy the same high
standards that we set for our academic programs.
CAC-Labs Request Consultation
We provide consultation to departments working on
Laboratory Computing Equipment Request forms.
(CAC-Labs requests)
Computer labs and classroom installations
If you have a problem with any equipment or software
installation in a lab or classroom, please let us know.
Software installation and maintenance
We install and maintain the software in computer
labs and classrooms. Please request that a case be
initiated for specific classroom or lab software installation.
We respectfully request two weeks notice, and
software submitted via CD-ROM with a copy of
license agreement.
Videotaping services
We require two weeks notice. Confirmation of taping
will occur when an available videographer has been
assigned. As there are a limited number of videographers,
we are also prepared to train a member of
your class or TA and provide the equipment on a
check-out basis.
Teleconference and satellite programming services
We respectfully request two weeks notice.
Video and audio duplication
For an average size duplication job, we require two
weeks turn-around time. If a job is special (large or

unusual format), more time may be required. NOTE:
If material is copyrighted, clearance from the company
must be obtained by requestor for permission to
copy the media.
Computer laboratory reservations
Computer lab reservations for academic programs
should be requested through the Calendar and
Scheduling office x7-1116. Should our assistance be
required, Calendar and Scheduling will contact us.
Film showings
We can support 16mm film showings. If your title is
available on DVD or VHS, we recommend one of
these formats. If these formats are not available, we
may relocate your class to a location where the
16mm equipment is available.
Lab software requests less than $1,000
Note: This is software for instructional facilities only,
and the $1000.00 must meet the need for the entire
facility required.
Plan, request, and install new Learning Spaces
The Learning Spaces team inventories all computing
and media equipment. When appropriate, the Learning
Spaces team will help other departments write these
requests. We also work with the Instructional Facilities
Committee and Facilities on classroom renovation and
new and renovated buildings.
Appropriate Usage
Policy
The purpose of this policy is to promote the use of
Bucknell’s computing resources in an efficient, ethical
and lawful manner. By using University computing
facilities, resources, and accounts, users agree to
the guidelines contained within the Bucknell
Appropriate Usage Policy. Most of these guidelines
follow the general rules of common sense and common
courtesy. The full text of the AUP can be found
online by clicking Policies and Guidelines >
Appropriate Usage Policy from the ISR website.
25
Copyright
With the evolution of computing and digital technology,
copyright law has become a major issue for colleges
and universities. Students, faculty, and staff of academic
institutions such as Bucknell are given certain
rights when using copyrighted material for educational
purposes. It is important for you to be familiar with
these rights and understand what you can and cannot
do with copyrighted material at Bucknell.
WHAT MATERIAL IS COPYRIGHTED?
According to the U.S. Copyright Office, “original
works of authorship including literary, dramatic,
musical, and artistic works, such as poetry, novels,
movies, songs, computer software, and architecture”
are copyrighted. This means that anything that has
been written, recorded, performed, or displayed is
owned by someone. A work is copyrighted from the
moment it is produced — there is no need to have
any paperwork on file with any agency. So, if you
have a personal website, it is protected under copyright
law. No one else can use the original material
on your site without your permission.
FAIR USE OF COPYRIGHTED MATERIAL
U.S. Copyright law permits certain academic use of
copyrighted material through a principle called “fair
use.” Fair use can be difficult to determine. However,
if you are using a small portion of a copyrighted item
exclusively for non-commercial, academic work and
do not try to pass it off as your own work, fair use
should apply.
COPYRIGHT FAQS FOR FACULTY
1. Why do I have to concern myself with copyright
law since I’m using materials for educational
purposes?
All educational use is not automatically legal
under the fair use guidelines of U.S. copyright
law. There are four factors that must be assessed
for each copyrighted work to determine if your
use is fair use. See the four factors listed below
for details.

2. How much information can I use from a
copyrighted work without getting permission?
The following figures are based on the “Agreement
on Guidelines for Classroom Copying in
Not-For-Profit Educational Institutions With
Respect to Books and Periodicals.” These are the
so-called “Fair Use Guidelines” which have been
generally accepted by the educational and publishing
communities even though they do not
have the force of law:
• Prose:
From any publication: one complete article,
story or essay of less than 2,500 words OR
An excerpt from any prose work of not more
than 1,000 words or 10% of the work, whichever
is less, and not less than 500 words
• Illustration:
One picture, chart, graph, diagram, drawing,
or cartoon per book or per periodical issue.
26
3. May I use charts, graphs and other pages from
the course textbook in my PowerPoint presentation
for lectures?
If you are using the material once (only for one
course, for one semester) and you are not using
more than 10% of the publication, you may incorporate
a scanned image into your presentation.
If you want to use the material in presentations on
a repeated basis, seek permission from the publisher
of the textbook. Publishers frequently are willing
to let educators use their materials, but you legally
must seek permission before using copyrighted
materials in class in this manner.
4. Can I rent a video from the local video store and
show it in my class?
If you are using the video for instructional purposes
during a regularly-scheduled class period, you may
use the video. However, you may only show the
video once. For additional showings, you must
receive permission from the copyright holder.

5. Can I check out a video from the library and show
it at an event other than my class?
Not unless the library has purchased the video
with public performance rights. Check with the
library to see if the video you want to use is
available for public showing.
6. I’m teaching the same course next semester. May
I leave my photocopied materials on reserve for a
second semester?
No. In order to use materials for a second semester,
you need to first receive permission from the
publisher/copyright holder.
7. Is there anything that can be freely shared and
put on reserve without obtaining permission from
the copyright holder?
Any item in the public domain may be used without
obtaining permission. For example, anything
published by the U.S. government, unless stated
otherwise, is in the public domain and may be
freely used. Also, many journals include a statement
that will let you place an article on reserve
for academic purposes.
27
8. May I use excerpts from an anthology or from
various works and authors to create a compilation
of readings for my course?
No. It is a violation of the fair use guidelines.
In order to copy or create an anthology or course
pack, it is necessary to obtain the publisher’s
permission for each item.
9. I can’t find a book I’d like to assign to my students.
May I photocopy the entire book?
If an extensive marketplace search has been
conducted and it has been determined that the
book cannot be purchased at a reasonable price
and within a reasonable time period, the entire
book may be photocopied. You must search
commonly-known U.S. trade sources and, if that
fails, an attempt must be made to obtain the
copyright owner’s permission. As a last resort, if
all of these methods fail, you may photocopy and
distribute the book to your students.
10. What is an open access journal?
An open access journal is one that does not
charge readers or institutions for access. These
journals are online, free of most copyright
restrictions, and can be distributed freely.

11. I have written an article which was published.
Can I place a copy of it on my web page?
Generally, no, unless you have retained that right
when you signed your publication agreement.
Once the article is published the copyright transfers
to the publisher and all copyright guidelines
apply. You would need to receive permission from
the publisher to place it on your web page.
Check the language of the publisher’s contract
before you sign it. You may be able to negotiate
with the publisher for permission in advance.
12. Can I copy a worksheet or test from a published
source to use in class?
No. These are “consumable” items and require
permission from the copyright holder. Consumables
of this nature are usually available for purchase
— either as an instructor’s pack or as a
student workbook.
13. Do copyright laws apply to items found on the web?
All materials — even those that are unpublished,
do not contain the © copyright symbol, or are
freely available on the Internet — are covered by
copyright law. To use anything found on the
Internet, you need to follow the same procedures
to obtain permission from the copyright owner as
you would if you were trying to use the material
in printed format.
14. Can I print or download information from
the web without violating copyright laws?
Generally, you may download and print a single
copy for your own personal, non-profit use.
However, you do not have permission to make
copies, include the resource in an article or book
you are submitting for publication, or distribute
the work to your students. The same copyright
laws apply to materials found the Internet.
28
15. Are images protected under copyright law?
Yes. Copyright law protects an “original work of
authorship” which includes “pictorial, graphic,
and sculptural works.” This covers any and all
images in any format, including digital images.
16. I’d like to show slides or digital images in class that
come from my students’ textbook. May I scan/make
slides of all of the images in our textbook?
No. The amount of images from a book, whether
or not they are available for purchase, and
whether or not you intend to use the images in
future semesters are all factors. If you would like
to use a large number of images from a given
source, contact a librarian to see if those images
are available for purchase.
17. As an assignment, my students are building web
pages for non-profit organizations as a service
learning project. Are there any special copyright
laws I should be aware of?
Yes. Service learning projects generally do not
fall under educational copyright protection. Web
sites that are built for organizations and published
on their web sites need to abide by full copyright
guidelines. Make sure your students do not use
images or text from Internet sources that could
potentially make the organizations liable for
breach of copyright law that occurred without
their knowledge.
18. How do I cite an article or image I found on a
web site?
Most of the standard citation formats include
information about citing electronic sources — web
sites, articles on the Internet, and articles downloaded
from electronic databases. The ISR web
site has short guides to various citation formats.
For more information, ask a librarian.

FOUR FACTORS FOR
DETERMINING FAIR USE
1. The purpose and character of the use, including
whether such use is of a commercial nature or is for
nonprofit educational purposes
• Fair Use favors educational use over commercial
use. It also favors uses that are “transformative”
and not merely reproductions. For example,
quotes from a book or article that are used in a
paper for commentary and critique are covered
under Fair Use.
2. The nature of the copyrighted work
• Nonfiction is generally favored over fiction.
Printed works are generally favored over audiovisual
material. Fair use of a commercial work that
is produced for the educational market is usually
not covered under the guidelines. A consumable
workbook that is copied for class use will
not be favored under fair use.
3. The amount and substantiality of the portion used
in relation to the copyrighted work as a whole
29
• The less you take the more likely your use will
be covered under fair use. However, if you take
the “heart” of the work, the copying will not be
considered fair use.
4. The effect of the use upon the potential market
for or value of the copyrighted work
• If your use of copyrighted material is in an
area where the purchase of an original should have
occurred, then you are probably in violation of fair
use. The “effect” is closely linked with “purpose.” If
your purpose is research or scholarship there is
probably little market effect. Reproductions of software
and videotapes, no matter what their use, will
probably have adverse effects on potential markets
for those works.
While copyright law is complex, intellectual property
violations are serious. You, your students, ISR, and
Bucknell University are all responsible for appropriate
usage of copyrighted materials. Bucknell adheres to
all U.S. copyright laws. For more information, visit
the ISR website or contact the ISR office at x7-1557
if you have specific questions.

31
Appendix A
ASK ISR — TOP 12 MOST POPULAR QUESTIONS
Ask ISR is our knowledge base of over 1400 articles It’s a great first place to look for
answers to your library or technology questions. To search ASK ISR, just use the
search box at the top of the ISR website, or choose ASK ISR from the quick links on
the ISr website.
Here are popular questions for faculty and staff. Just insert the question below or the
key words.
How do I access Bucknell resources off-campus?
How do I access my network space?
How do I get help in incorporating new technology into the classroom?
How do I get classroom technology help?
How do I order new books for the library?
How do I set up a networked printer?
How do I order equipment for my classroom?
How do I add something to my ERes page?
How do I add or remove channels in myBucknell?
How do I find out who is my Library Liaison?
How do I find out who is my ISR Technology Representative?
How do I schedule a library research session for my class?
How do I know if my computer is backing up?What types of files
are being backed up?
How do I schedule technology training for my class?
How do I get help with my office computer?
How do I find information about copyright compliance?
How can I get one-on-one help using my computer

Appendix B
KEY NETWORK SETTINGS
E-mail or return address username@bucknell.edu, where username
is several initials followed by a three-digit
number
Mail server type POP3 or IMAP
Incoming mail server mail.bucknell.edu
Outgoing mail (SMTP) server smtp.bucknell.edu
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(works only on the Bucknell network)
Ldap host (Find People) In the “Searchbase” field
ou = people
dc = bucknell
cc = edu
server = ldap.bucknell.edu
(only accessible on campus)
FTP to NetSpace ftp.netspace.bucknell.edu
Sun/UNIX server unix.bucknell.edu
Other Engineering Sun/UNIX servers spectrum.eg.bucknell.edu
pollux.eg.bucknell.edu
castor.eg.bucknell.edu
hera.eg.bucknell.edu
zeus.eg.bucknell.edu
linuxcomp1.eg.bucknell.edu
linuxcomp1.eg.bucknell.edu
linuxcomp1.eg.bucknell.edu

CAMPUS COMPUTER LABS Appendix C
Teaching Facilities
Art 212 (Mac)
Bertrand Library 012 (Windows)
Breakiron 164 (Linux)
Dana 221 (Windows)
Dana 132 (Windows)
Dana 213 (Linux)
Dana 214 (Windows)
Dana 325 (Windows)
O’Leary 202 (Mac and Windows)
Rook 9 (Windows)
Rook 17 (Windows)
Taylor 203 (Windows) open 24 hours
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Open-Access Labs
Larison 127 (Windows)
Rooke 10 (Windows)
Roser 30 (Windows and Mac)
Smith 111 (Windows and Mac)
Bertrand Library 1st Floor (Windows/Mac)
Langone 015 – CyberCafé Bison (Windows)
Dana Lobby (Windows)

Information Services and Resources
Bucknell University
Lewisburg, Pennsylvania 17837
www.bucknell.edu/isr