Toll Remote Logistics - TOLL Group

tolltoday
Toll Group’s quarTerly maGazine
Toll Remote Logistics
taking logistics to new heights
on page 16
Quake city challenge for Toll
on page 4
Help us fill the Toll Museum
back cover
June–August 2011

About Toll Group
toll is the Asian region’s leading provider
of integrated logistics services, generating
an annualised revenue of A$8 billion and
operating an extensive network of over
1,200 sites in 55 countries.
toll’s access to transport and infrastructure
assets includes road fleets, warehousing, ships,
air freight capacity, ports and rail rolling stock.
these assets when combined with operational
expertise and technology solutions, are aimed
at driving supply chain efficiencies to deliver
best practice in supply chain management for
toll’s diverse customer base.
2 tOLL tOdAY
Contents
Message from
Management
Toll Domestic Forwarding 4
Toll Specialised and
Domestic Freight
You will no doubt have noticed that this edition
of toll today is somewhat different. In line with
the recent company rebrand and periodic
updates we make to the magazine, we have
given it a new look and feel.
As always, we are keen to hear from you on the
new style and encourage any ideas you may
have for new stories, features or topics. Please
email your ideas to editor@tollgroup.com
3
9
Toll Global Resources 13
Toll Global Logistics 20
Toll Global Express 23
Toll Global Forwarding 26
Toll Group 29
Community 38
Wellbeing 46
Staff Milestones 47
Head Office
level 7, 380 st Kilda road
melbourne ViC 3004 australia
t +61 3 9694 2888
F +61 3 9694 2880
www.tollgroup.com
editor
Danielle sawyer
Group Corporate affairs
e editor@tollgroup.com SCS-COC-00790
Introducing the
new-look Toll Today

Working as
one business
with One Toll
reflecting on the last 18 months at
Toll, i think they have been some
of the most exciting and important
months that Toll has experienced in its
recent past. Toll is maturing, and this
began with the creation of the current
organisational structure in January 2010.
For the most part Toll did not change the
basic building blocks of our success in
the past, that is the individual business
unit. The question that must now be
asked is what does Toll need for the
future? more of the same, something
completely new or a combination of both?
Before we answer this question, we
must first understand what Toll wishes
to achieve over the next five years; a
company that continues to be asia’s pre-
eminent integrated transport and logistics
provider, with a rest of the world reach.
one of the key elements of our ability to
achieve further success in this strategy
will be our ability to work consistently
across business units, divisions,
geographies and product offerings. This
is simply not about selling in a unified
manner, but it is also about how we
develop our people, control our safety,
• one brand, one logo
• one safety culture and commitment
deliver iT solutions and interact with
customers. in other words, how we work
together to create one Toll.
one Toll is not just an empty catch
phrase or buzz word. This will be a
crucial part of our culture going forward
if Toll is to replicate past success into
the future. it must be a core principle
of everything we do, and people in
leadership roles must lead by example
and press home the type of behaviour
required for one Toll to work.
The senior management team and
i have a core responsibility to ensure
that people across the organisation
understand what is expected in the new
one Toll world.
one Toll complements and builds on
the success of the individual business
units. moving forward we must act as
one business with one shared goal. <
shane O’neill
Divisional Director
Toll Global express
What does One Toll
mean in practice?
• one approach to Hr strategy and personal development
• one approach to iT to empower our businesses everywhere
• one set of core values that we are all judged by
• one discipline around environment and other corporate social responsibility issues
• one approach to business development that traverses multiple business units or regions.
MESSAGE FROM MAnAGEMEnT
June–auGusT 2011
3

TOLL DOMESTIC FORWARDInG
4 tOLL tOdAY
Quake city
challenge
for Toll
At 12.51pm on tuesday 22 February 2011
Christchurch city was torn apart by its second
major earthquake in six months. More than
180 people were killed, 10,000 homes became
uninhabitable, and much of the city centre was
damaged beyond repair.
Toll played a vital role in the relief and recovery operation,
led by Warren Boyes.
Warren Boyes, General manager nz for Contract logistics, Toll
Global logistics, is no stranger to Christchurch. He joined the
company in 2003 to work on a project there. He then moved
on to auckland to spend the next five years restructuring
the company’s warehousing and logistics operations. in July
last year, Warren returned to Christchurch to oversee Toll’s
operations in the south island. Within a few weeks, the city
he knew would be changed forever.
The first quake struck at 4.35am on 4 september 2010. There
was minimal damage to the Toll warehouses, but a massive
clean-up operation was required to remove and dump 3,000
tonnes of damaged stock, and replace racking that had shaken
and buckled under the force of the 7.3 magnitude quake.
across the city, water and sewage systems cracked under
the strain. a number of landmark buildings were damaged.
Two Christchurch residents were seriously injured and sadly
one person died.
Christchurch continued to experience a series of smaller
after-shocks over the next six months, but nothing would
prepare the lunchtime crowds in the city’s central business
district for the shattering blow that struck on 22 February.
“Here at Toll, we were lucky again,” Warren said, “There was little
evidence of damage to our operation; we knew what to do and
how to go about the tasks that lay ahead. We marshalled our
people outside, away from the building. We sorted everyone
who had children at school, or elderly people to care for, or
homes on gas supply and sent them home to check things out.
Then, we called in the engineers to check that our buildings
were safe to operate.”
Supporting the relief effort
The scale of the disaster soon registered. Warren received
a phone call and a summons to report to the Civil Defence
emergency centre. under escort, he was driven to the temporary
headquarters in the city’s art gallery building.
“There was absolute turmoil in the centre of the city,” he recalled,
“We had no idea of the absolute devastation that the city suffered
before we saw it during that drive.”
Civil Defence urgently needed logistics expertise. initially, they
had called contacts at KiwiRail, but the Kiwirail team quickly
realised that the scale of the relief and recovery effort would
require global, as well as national, logistics support. They
recommended Warren.
For the next three weeks, Warren was working 20 hours a day,
seven days a week, coordinating a supply chain that involved
communication between the Christchurch Civil Defence
headquarters, the National Civil Defence Command Centre,
the New Zealand Air Force, Army, a contingent of police from
australia, the Royal Australian Air Force, a multinational force
of skilled rescue and recovery workers, the Department of
Internal Affairs, the Ministry of Economic Development, the
Salvation Army and even the Prime Minister’s Department. >

TOLL DOMESTIC FORWARDInG
June–auGusT 2011
5

TOLL DOMESTIC FORWARDInG
AbOvE
some of the
thousands of portable
toilets that Toll
distributed around
Christchurch.
6 tOLL tOdAY
Continued from page 5
The objective was to ensure that whatever was needed,
right down to pads, pens and batteries, was available to support
the complex and fast-moving rescue and relief operation.
There were three priority areas for action: fuel, chemical toilets
and fresh water.
Fuel was essential to drive the vehicles and equipment needed
to deliver emergency services. supply was threatened by
damage at the lyttelton port and in the main road tunnel
connecting the port and the city.
“Fuel was critical,” Warren said. “We got to work with the port
company and the fuel companies to set up a system using
pilot vehicles to escort tankers through the damaged tunnel,
which was also operated by the port company, and into the
city. There, we organised a network of service stations with
special priority lanes to handle the fuelling of emergency service
vehicles at local level.”
Chemical toilets were needed because of widespread damage
to the city’s sewage system. “That was a major global challenge”
according to Warren. “Civil Defence figured that between 40,000
to 60,000 chemical toilets or portaloos would be needed to
ensure we didn’t have major health and hygiene problems
because about 90km of the sewer pipes were damaged.
procurement was our problem.”
in the end, the chemical toilet procurement involved the creation
of a global supply chain operation drawing on manufacturers
and suppliers in China, the netherlands, the us and australia,
as well as existing stocks in new zealand.
a series of chartered Boeing 747 freighter flights involving,
Air China, Malaysia Air, Cathay Pacific, Southern Air, as well
as sea shipments into the ports at nelson and lyttelton, were
also arranged to achieve delivery into the country.
“Then we had to face the challenge of distributing them around
the city,” Warren recalled. “Thankfully, we had assistance from
around 100 army transport and volunteers to help us manage
delivery. They were a very high demand item. naturally, the
people were desperate to get them.”
Water supply was another major issue. at first the focus
was on securing supplies of bottled water. Then, there was
a major exercise to have two large desalination plants flown to
Christchurch from australia aboard raaF C17 Globemasters,
and installed at the nearby seaside township of Brighton.
a chain of local filling stations was established in areas of
the city where no water supply was available, and water was
trucked in from the ashburton District Council supplies and
from Blenheim.
a special seismic monitoring system from Calgary, Canada,
and 14 suction trucks and pumps from australia were among
the more memorable items sourced and delivered by the
global supply chain.
“our depot became a major relief hub,” Warren said. “We were
operating up to three shifts a day during the period of peak
demand.

“our team really went the extra mile to keep the operation
rolling. none of them or their immediate family were killed in
the quake, but many lost friends, and upwards of 21 percent
of them were displaced from their homes and living with
relatives or friends. about a dozen had their homes destroyed
or damaged beyond repair. stress was something we had to
anticipate and manage.”
Toll new zealand Group General manager Greg Miller arranged
for groups of staff from other parts of the country to go
to Christchurch to help relieve the pressure.
Greg said, “The effort and contribution made by our
Christchurch team was significant in keeping our business
going at such a difficult time. i have been humbled by their
efforts for our customers and also the teams nationally that
graciously donated staff to roster into and out of Christchurch
supporting our Christchurch Toll family.”
Looking after our teams
arrangements were also made to ensure that the services of
a professionally qualified team of stress management
counsellors from seeD, a specialist consultancy, were available
on a confidential oncall basis.
at the main Christchurch depot, Toll also established a water
filling station and a small home tanker operation to ensure the
local team, their families and key customers had access to
water as well as showering and washing facilities.
“We made sure they had packed lunches, and we operated
barbecues at the site to serve hot meals to our team, our
contractors, plus about another 30 from the military and
50 volunteers who were helping us deliver relief supplies
around the city,” Warren said.
Saying thanks to our teams and partners
The Toll team in Christchurch is particularly grateful to a number
of major clients who supported their depot relief operation.
“Griffins, the Warehouse, mG marketing and the mad Butcher
all contributed food and we really appreciated their support,”
Warren said. “We simply have so many people to thank for
their support during this difficult time that i don’t want to start
listing names in case i miss anyone. But the help we received
from the rest of the Toll Group, and particularly from Toll Global
Forwarding was really invaluable. so was the help we had from
air new zealand ground staff for the unloading and marshalling
of the charter flights. in all, it was a very humbling experience
to be supported by so many to achieve a very successful
conclusion to our involvement.”
The future for Christchurch
Today, Christchurch is a quieter place. 231 city buildings are
ticketed for demolition, and an estimated 10,000 homes are
beyond repair. on the day after the state of emergency in the
city was lifted, at the end of april, Christchurch experienced
a 5.3 magnitude jolt. The next few months will continue to
be challenging for the people of Christchurch as they start to
rebuild their lives. our thoughts are with them at this time. <
TOLL DOMESTIC FORWARDInG
TOp
one of the cargo
planes we unloaded
with emergency
supplies for
Christchurch.
LEFT
Warren Boyes who
was instrumental in
coordinating the relief
effort logistics.
June–auGusT 2011
7

TOLL DOMESTIC FORWARDInG
One Toll
lightens
the load
Toll businesses enjoy a challenge.
especially when it’s oversized,
complex and needs to be delivered in a
tight timeframe.
so when Toll Global Forwarding in new
zealand got the call in march from
vacuum manufacturers Cuddon Limited
to move a unit from new zealand to
michigan, us, they were keen to get
involved.
This initial shipment ready for uplift
from Cuddon’s Blenheim factory site
at the end of march was a document
dryer. measuring 2.46m high x 2.44m
wide x 14.35m long, this dryer was no
ordinary piece of office equipment – it
can restore documents by the freeze
drying process and dry 324 boxes of
documents per load.
Toll new zealand collected the dryer
and container from the Cuddon factory
and transported it to the port. There, Toll
Global Forwarding took over.
Together with a 40ft shipping container
of accessories, the unit had to be
delivered to the buyer’s store door
located in livonia, michigan.
Grant Wilson, Business Development
manager quoted for this job using a
traditional shipping option for the
large document dryer and a standard
container liner shipping option for the
container.
By traditional shipping the team
reinvented the wheel, going right
back in history in using a lift on/lift off
non-containerised ship scheduled for
discharging other bulk cargo at the port
Toll leads the way
in lightweight skels
Toll refrigerated has recently added
three new, lightweight trailers to its
fleet which will result in significant cost
and fuel saving benefits.
These lightweight skels when combined
with Toll refrigerated’s new road/rail
container will result in 13.6 percent
improvement in linehaul utilisation where
weight is the governing factor. These
lightweight combinations will enable a
product carrying capacity of 25 tonne
legally on road.
one trailer/container combination will
be used on the melbourne-Brisbane-
8 tOLL tOdAY
melbourne shuttle which will clock up
approximately 8,000 to 8,500km per
week. another will be running on the
Brisbane-sydney-Brisbane route and
the third trailer will be used on local work
from railhead to depot. This local trial
will be aimed at understanding how the
lightweight frame handles the twisting
and turning involved with accessing
all types of premises and backing
onto docks.
The linehaul trials commenced in early
June, and initial advice from the linehaul
drivers has been that the trailers have
behaved very well. if successful, these
of Wellington, new zealand.
once the shipment arrived in the us, Toll
Global Forwarding’s office in Chicago
completed the inbound customs
clearance and coordinated the overland
transport from long Beach port through
to final delivery in michigan.
This is yet another example of how Toll
businesses work together to achieve
great results in terms of price and
turnaround for our customers. This endto-end
service was unrivaled by other
service providers in the market, further
demonstrating the unique model we
present when we work as one Toll. <
combinations could ultimately replace
road pans. This would result in not only
a saving on capital cost but would also
offer the benefit of a road or rail end use
for the container.
The improved utilisation in terms of
both cubic and weight, results in more
product moving at once. This means
that less fuel is required per kilogram of
product moved for the prime mover as
well as to control product temperature
whilst in transit. This new equipment
also means that less capital equipment
is required to move the same amount
of product. <
AbOvE
Toll new zealand
delivering the dryer to
the port of Wellington.
AbOvE
a lightweight skel
together with
the lightweight
road/rail container
as part of a B-double
combination.

Discovering the
benefits of fossil
fuel alternatives
toll Liquids by its very nature is focussed
on fuel, both as a cartage operator and as a
significant consumer. Consequently we are
often approached to participate in projects
targeting either the use of alternate fuels or
different ways to minimise our carbon footprint.
it was in this capacity that Peter Pace, national Fleet manager
at Toll liquids was approached by Richard Baxter, managing
Director of GasTech; an r&D business based in Victoria.
GasTech has been developing a natural gas fuelled engine that
boasted some very impressive performance figures.
GasTech has completed a significant amount of r&D in lpG,
dual fuel engines, and inducted gas before finally arriving at the
design for an engine that can run solely on either Compressed
or liquefied natural Gas (CnG or lnG).
GasTech and its engineering staff has also spent considerable
time setting up the only privately owned engine dynamometer
testing facility for heavy engines in australia. since then,
GasTech has been busy monitoring and evaluating on-road
versions of the CnG engines as well as running the lnG version
on the test bed where they have further refined their solution
to produce excellent returns.
it was on the back of these performance figures that Toll
liquids agreed to be part of a trial using a prime mover that
operated solely on lnG. >
TOLL SpECIALISED AnD DOMESTIC FREIGHT
Another initiAtive
by SmArter Green
June–auGusT 2011
9

TOLL SpECIALISED AnD DOMESTIC FREIGHT
Continued from page 9
How it works
The GasTech engine remanufacture starts with a standard
diesel engine which is then modified using a new cylinder head,
multipoint electronic sequential fuel injection, (note that the
GasTech lnG engines are spark ignited) and the air induction
closed loop cooling system (patent pending).
The package offers power output that is comparable to a similar
sized diesel engine but due to the use of natural gas, manages
to almost halve the fuel cost, has lower nox emissions and
excellent turbo charger performance which is not normally
associated with gas engines.
This is a very cost effective service when compared to the
diesel engines that it has been designed to ultimately replace.
add to that an economical purchase price and you are looking
at one very compelling argument to convert to lnG.
like most things, there are some disadvantages including the
need for specialist cryogenic lnG fuel tanks, restricted range
compared to diesel and relatively few refuelling locations.
The engine does however run on either lnG or CnG, so it is
possible to set up a CnG facility just like a diesel Transtank, but
unfortunately CnG has a shorter range (approximately 900km)
and requires multiple CnG storage tanks. This impacts heavily
on axle loadings compared to lnG that is 30 percent lighter
than the equivalent amount of diesel fuel.
The good news is that there are plans already underway to
improve commercial access to both CnG and lnG.
Toll liquids has now had one of the lnG engines retrofitted
Toll nQX supervisor is recognised
with a future leader award
Daniel Clarke, pick-up and Delivery
supervisor at Toll nqX was a finalist
at the Supply Chain and Logistics
Association of Australia (SCLAA) Awards
in queensland where he received a
High recommendation. He then went
on to be a national finalist of the Future
leader award.
The Future leader award provides
recognition of young professionals who
are currently working in the transport,
supply chain and logistics industry, and
helps them further develop their career
within the sector.
The sClaa announced the winners of
the 2010 awards in sydney late last year.
With a record number of entries across all
10 tOLL tOdAY
states, judges had a tough job selecting
winners and high commendations from a
range of exceptional submissions.
PJ Gould from Toll’s Group Business
Development team, along with Bruce
Rowan from Toll nqX attended the event
and supported Daniel as he proudly
represented Toll.
as a board member and president of
the aCT and southern nsW division
of sClaa, pJ said, “This is a wonderful
opportunity to showcase young
professionals within our industry.”
“Daniel is a shining example of some of
the talented young people we have here
at Toll and he deserves this recognition
to a prime mover that was due for an engine overhaul, and
had the entire rig painted in the new livery.
Paul Milo, national Business Development manager said, “Fuel
usage typically makes up between 20 to 30 percent of the cost
for much of our operation, so if we could achieve a fuel cost
reduction of half using this engine it would obviously offer a
significant tactical advantage to our business.
“The longer term benefits will come from the environmentally
friendly stance being lower emissions, better engine life and
lower repair and maintenance costs. Toll liquids is really excited
about trialling the engine and hopes to be able to confirm the
benefits which ultimately will be shared by all Toll business
units in the future.”
Toll businesses that would like further information about
the GasTech engine, should contact peter pace at
peter.pace@tollgroup.com. <
for the hard work he has put in at Toll
nqX.”
on behalf of the sClaa, pJ is urging
more Toll businesses to enter their
staff into the competition this year and
celebrate the great talent we have in the
business. <
AbOvE
l-r: steve granland,
Peter Pace, Richard
Baxter and
dale Herbert.
AbOvE
Bruce Rowan
Toll nqX, daniel
Clarke Toll nqX
and PJ gould Toll
Group Business
Development.

Toll Transitions rallies to support
its customers affected by the
Australian floods
the recent floods and aftermath of Cyclone Yasi caused total devastation to many parts of
Queensland, and toll transitions’ customers were amongst those affected.
Toll Transitions experienced this first
hand as it became evident that a
number of its customers’ furniture
and personal effects were housed in
flood affected areas and that some of
its largest workplace relocation clients’
premises were under water.
The team acted very quickly to locate and
assess the damage. a crisis team was
assembled, led by senior management,
which included Toll Transitions personnel
from all over australia, to coordinate the
assessment and recovery of the flood
affected items.
The team worked closely with the
affected removals companies and their
subcontractors to locate our customers’
consignments. This task was particularly
challenging at one removal company’s
premises, as it was completely under
water, meaning all its electronic and hard
copy records were inaccessible.
The recovery of goods was also
hampered as flood waters took a number
of days to subside.
once it was deemed safe, the crisis team
started the task of trying to identify and
salvage the consignments that belonged
to its customers.
a team of 10 Toll Transitions staff was sent
to various locations and employees were
required to go through each consignment
by hand to assess the damage and
retrieve any salvageable items.
They promptly moved salvageable
consignments to other warehouses
to prevent them from being further
damaged.
Customers were provided with continual
updates on the state of their belongings
and delivery timeframes.
The whole clean up process took over
two weeks, with the team giving up their
weekends to complete the task.
These events sadly caused considerable
disruption to customers who were
relocating in and out of queensland. The
major impact was delayed deliveries
which resulted in many families requiring
temporary accommodation for extended
periods. unfortunately there were a
number of customers whose furniture
and belongings were badly damaged
or completely destroyed.
The Toll Transitions Workplace relocation
project management team also worked
around the clock to assist clients whose
premises were flooded. This included
getting them back to work by either
moving them to alternate or higher
ground locations.
one client required over 650 work
stations to be moved to a new location.
Toll Transitions engaged removalists
to carry items down 12 flights of stairs
in a blackened building with no power,
lighting or air conditioning. This task took
almost two weeks to complete due to
the conditions and the regular breaks
that were required to ensure safety was
being adhered to very closely.
national property manager from Virgin
Blue, Glen Plummer said, “Thanks Toll
Transitions for your help in immediately
rolling up your sleeves and jumping
onboard to assist us with our recovery.
as such, our business was able to
operate uninterrupted during these most
challenging times.
“We very much appreciate the speed
and efficiency at which you assisted to
relocate our key iT folk and equipment
into interim accommodation.” <
TOLL SpECIALISED AnD DOMESTIC FREIGHT
AbOvE LEFT
Flood damages to
personal effects.
AbOvE RIGHT
Robert Kumar,
removals services
manager from Toll
Transitions’ melbourne
office assisting with
the flood recovery
effort.
June–auGusT 2011
11

TOLL SpECIALISED AnD DOMESTIC FREIGHT
Toll Transitions customer
service centre has 100,000
reasons to celebrate
The Toll Transitions Customer service Centre in Brisbane is
celebrating taking its 100,000th RIGHT
Toll Transitions
Customer service
call.
Centre Team.
The centre, which was officially opened on 1 July 2010,
l-r: Brendon Clark,
sandy taylor, Colette
manages inbound and outbound calls relating to relocation
snelling, Cathy activities for the business. supporting a large customer base
gahnstrom, Jamie
Wilson, Amelia
including corporate clients, the Australian Defence Force
Wilson, Juliette and the Queensland, Northern Territory and Commonwealth
Chan, Patrick
dyer, Phil Cooper,
Kimberley Paroz,
Governments, the team has had a busy first year.
Chrissy Janis, scott
Mcgowan, Ken
Customer service Centre Consultant, Cathy Gahnstrom,
davis, Peter Porter, received the milestone call, and both her and the caller received
Lyn Johnston, Lars
dueppengiesser and
a special gift to mark the occasion.
Jason edwards. to take our 100,000
The rest of the team celebrated with a cake to mark the
occasion, giving management an opportunity to thank the team
th inbound call so soon. We were already
managing high volumes over Christmas, before the series of
natural disasters further increased our volume of calls.
Team attends employee
relocation council summit
12 tOLL tOdAY
for their hard work since the opening of the dedicated centre.
Jason Edwards, Centre manager said, “The centre was
expecting a busy 12 months, however we were not expecting
Toll Transitions national Corporate
account manager, Sue Latina-
Cohen and account manager, Katherine
Hely, recently attended the Employee
Relocation Council (ERC) Global
Workforce Summit in shanghai.
Worldwide erC is the recognised
authority on global workforce mobility
and provides a forum for relocation
providers and companies to examine
best practice, trends and areas of need
to meet human resource needs of global
organisations.
Toll Transitions is a regular participant
at Worldwide erC’s Global Workforce
summits in asia and north america.
This year Katherine Hely participated
in the erC’s Global mobility specialist
three day training program and
successfully completed her Global
mobility specialist designation. The
Global mobility specialist training
concentrates on applied international
assignment policy development, policy
alternatives, strategies and tactics
for global workforce mobility and the
intercultural challenge: doing business
globally. Congratulations Kate!
This year’s summit focused on how
organisations have managed to recruit
talent for growing asian business needs
in the face of slow recovering western
economies and strong asian business
growth in the past year.
These summits allow Toll Transitions
to be aware of the current issues and
trends facing organisations and mobility
service providers across the globe. They
also provide Toll Transitions with the
opportunity to meet with our global
“my team has done a fantastic job in handling these calls
as demonstrated by our service level performance and
customer feedback.” <
clients and suppliers face-to-face, as
well as build increased awareness of
our services offerings.
Following the erC, sue accompanied
by Corporate account manager, Julie
Yuen, visited Toll Transitions’ client IBM
in Bangalore, india.
Toll Transitions assists more than 360
indian nationals a year to relocate to
australia. Toll Transitions has specifically
designed highly specialised, efficient
and effective home finding programs
for these iBm employees.
Julie and sue met with the iBm Global
Delivery team and took part in a round
table workshop to further improve the
service that Toll Transitions provides
its client for the future.

arrow Island update
as the Gorgon project continues to build momentum after
an extremely busy cyclone season in the north west of
Western australia, the Toll energy team is busy managing
a range of supply Base activities on Barrow island.
march 2011 saw a key milestone of 3,200 Teu discharged at
WapeT landing from the fleet of Gorgon project vessels. This
volume of Teu is the most that has been received in a month to
date and was subsequently distributed by the transport team
to a wide range of contractors spread throughout the island.
This was a significant overall team effort and was completed
without major injury and incident due to a continued focus
on Safe and Incident Free (SaIF) operations. special mention
must first go to the marine and crane teams who continued to
work through arduous and demanding hot climate conditions
to safely discharge a wide range of complex vessel stows.
This increase in project material has also had a direct impact
on the daily activities of the materials group which includes
the materials, warehousing and laydown teams. These teams
are responsible for receipting, checking, storing, issuing
and tracking of all material that arrives onto Barrow island.
regardless of the climatic and physical conditions, this group
of dedicated employees continues to produce work of a high
standard both in terms of safety and operational excellence.
as the project grows in size, some of the smaller teams within
the supply Base have also been faced with an increase in
tasking and activity. The operations, fuel, cleaning, maintenance,
Hess, waste and Hr/admin teams have all continued to
work hard and in a professional manner whilst maintaining
consistently high levels of customer service both internally
and externally to the supply Base.
The supply Base has also recently helped open up an additional
marine point of entry onto Barrow island at the marine offloading
facility. This additional work involves the discharging from
dumb barges every 12 days, over 2.5 million litres of fresh
water which has been shipped in from Broome to Barrow
island. This water is required for the construction of the lnG
site on which the processing plant will be built.
The overall supply Base is now well poised to tackle the
next phase of the project plan that will see the overall labour
on Barrow island reach more than 3,000 people who will be
supported by associated equipment, vehicles and material,
all of which will be received onto Barrow island by Toll
energy employees. <
TOLL GLObAL RESOuRCES
June–auGusT 2011
13

TOLL GLObAL RESOuRCES
Toll Global Resources expands
mining logistics services via the
acquisition of Mitchell Corporation
RIGHT
Mike elmer Gm Toll
mining services and
Ian Kent Gm Toll
mining services in
Western australia.
AbOvE
Liz Ramoni.
in may 2011, Toll Global resources
completed the acquisition of Mitchell
Corporation and its related entities. Toll
Global resources will now be one of the
largest operators in the mining logistics
sectors with an increased presence in
the Western australian market.
mitchell Corporation specialises in bulk
logistics within the energy, resources and
To overcome the challenges of
working in remote and isolated
locations, Toll remote logistics relies
on its greatest asset – its people.
Dedicated people with a can-do attitude
are the key to Toll remote logistics’
success and we are always pleased to
see their achievements recognised both
within and outside of Toll. This is why
we were proud to see two of our finest
recognised recently as role models as
part of International Women’s Day.
Liz Ramoni has been part of Toll remote
logistics’ solomon islands operations for
the past five years. she is an important
part of the helicopter operations team
supporting the australian Federal police.
liz was recently asked to speak
at international Women’s Day and
Commonwealth Day celebrations
dangerous goods industries throughout
australia. mitchell is one of the country’s
largest carriers of petroleum products,
provides bulk haulage services (lime,
lead, gold, copper, ores and liquids) and
transports dangerous goods (explosive
emulsion, ammonium nitrate, cyanide,
anhydrous ammonia, sulphuric acid and
packaged explosives).
it offers an integrated range of services
which will complement and become part
of the Toll mining services business in
queensland, giving the company an
impressive imprint in the mining logistics
sector throughout australia.
The acquisition fits neatly with the
growth strategy as it continues to focus
on increasing presence in the mining
Women leading the way
in Toll Remote Logistics
14 tOLL tOdAY
alongside solomon island Dignitaries
such as Prime Minister, Danny Phillips.
as only the second woman in the
solomon islands to gain a pilot’s license,
liz is a role model who encourages
young solomon islands’ women to
follow their dreams.
speaking to a large audience, liz said,
“i would not be who i am today if i had not
overcome barriers in my life. you have
the power to change things around you
and become what you want.”
another Toll remote logistics leader is
Bernadette Wheeler who was nominated
as part of the queensland Government’s
international Women’s Day celebration.
Bernadette has worked with Toll remote
logistics for the past six years and is
the Deputy operations manager for
asia-pacific. Bernadette is currently
and oil and gas markets, particularly in
Western australia. David Jackson, Ceo
of Toll Global resources further confirms
the importance of the acquisition as
it “provides us with a strategic market
position in a growth sector and the
opportunity to further improve and grow
that business.”
Ian Kent, previously managing Director
of mitchell Corporation, will now lead
the Toll mining services operations in
Western australia together with Mike
Elmer who is General manager of Toll
mining services.
We would like to welcome ian Kent and
his staff to Toll Group and look forward
to working with them to increase our
presence in this vitally important market. <
project-managing the logistics support
requirements of the australian Federal
police contingent in Christchurch
supporting the earthquake recovery
effort.
she has also successfully managed
supply chain operations for the following:
• international peacekeeping
deployments around the world
• australian Defence Force
peacekeeping operations
in Timor leste
• Federal Government outreach
programs to remote aboriginal
communities
• australian Defence Force
flood-relief teams in pakistan.
Toll remote logistics would like to
congratulate liz and Bernadette on
being recognised as role models and
all the women of Toll remote logistics
for the great job they do.

Toll Remote Logistics
keeping the Tour de Timor
on course
Toll remote logistics was proud to play a large part in
the second Tour de Timor cycle race last year.
as the main logistics provider in Timor leste, we were able to
provide an end-to-end logistics solution to enable this event to
run successfully despite the challenges of its remote location.
Catering manager, Catherine Byrne, (pictured), managed
Toll remote logistics’ support operation, coordinating the
delivery of catering for the entire event.
The operation started in australia with the procurement of
supplies by Toll remote logistics’ Darwin supply chain office.
These were then transported to Timor leste by air and seafreight.
meanwhile, four field kitchens were being mobilised in different
locations around the race circuit. menus were also being
prepared to meet the varied requirements of the contestants
and support crews.
once the race began, Toll remote logistics’
staff provided more than 2000 breakfasts,
lunches and dinners per day to feed the
riders, support personnel, race officials,
medics, physios and local volunteers.
such was the success of Toll remote logistics’
effort, that Catherine and her team were awarded the medal of
solidarity by the president of Timor leste, Dr Jose Ramos Horta.
The award certificate was inscribed: “ms Catherine Byrne is
to be commended for her professionalism, resourcefulness,
positive attitude and commitment throughout the 2010 Dili ‘City
of peace’ events, particularly for her extraordinary personal
contribution to the 2010 Tour de Timor.”
Toll remote logistics is proud of the efforts of Catherine and
her team, and we are looking forward to Tour de Timor 2011. <
TOLL GLObAL RESOuRCES
June–auGusT 2011
15

TOLL GLObAL RESOuRCES
AbOvE
The newly branded
Bell 212 helicopter.
16 tOLL tOdAY
Toll Remote Logistics
taking logistics to new heights
providing complete logistics solutions requires a lot more
than trains, planes and trucks. Toll remote logistics
currently fulfils a diverse range of roles in a variety of operations
in australia and around the world.
previously known as Helicorp, the helicopter service of Toll
remote logistics provides aerial logistics support to remote
operations unable to be reached by conventional modes of
transport. The service currently operates in both Timor leste
and the solomon islands supporting australian Government
deployed operations.
in australia, Toll remote logistics also plays an important
part in national bushfire prevention and control efforts.
as the australian partner of erickson aircrane, they bring the
well known ‘elvis’ firefighting aircranes to australia each year
as well as providing additional fire-attack and surveillance
helicopters to state government agencies in Victoria,
new south Wales, south australia and Tasmania.
as part of the Toll Global resources division, Toll remote
logistics enables Toll to offer truly end-to-end logistics
solutions to our resource sector customers in remote onshore
and offshore locations. With increasing interest in this sector,
not just from australia but from papua new Guinea and africa,
Toll remote logistics is bracing for a busy period of expansion
and growth.
in line with the Toll rebrand, our helicopters have had an
overhaul and will now be flying the new Toll colours. next
time you hear a helicopter above, look up and see if it is
one of ours!

Sharing our knowledge of cyanide
transportation in papua new Guinea
Toll mining services showed their
true colours with their industry
knowledge when they were invited to
the highlands of papua new Guinea by
Barrick (Australia Pacific) Ltd in april
to report on the level of compliance to
the International Cyanide Management
Code Transport Protocols which Toll
mining services has extensive exposure
to nationally in australia.
The International Cyanide Management
Code (ICMC) is a voluntary industry
program for the gold mining industry,
promoting responsible cyanide
management, protection of human health
and reducing potential environmental
impacts.
Toll mining services currently provides
specialist logistics solutions to Orica
Mining Chemicals as their prime
contractor of cyanide transportation
within australia, ranging from heavily
populated areas to remote locations.
Being involved with one of the first
companies, orica australia pty ltd,
to receive certification under the
code the Toll mining services team
was in a knowledgeable position to
provide advice to Barrick on the iCmC
compliance.
The audit team consisted of Chris Yourell,
Roger Swift and Sheena Ward who
looked extensively at all levels of the
transport protocol from organisational
charts to driver checklists, training
records and subcontractor management.
saying that the team took the time
to understand the operation is an
understatement as they persevered
with the 680km drive through highland
terrain with the cyanide convoy to
assess the route and to see just how
big the potholes could really get!
a key purpose of the visit to site was to
provide Barrick with a comprehensive
report on corrective actions and areas
with room for improvement. a list of
actions and recommendations was given
to Barrick and handed over to the newly
created iCmC compliance committee
with the invitation to contact Toll mining
services if further solutions were needed
to provide a complete transport solution
for the management of cyanide to the
mine site.
The Barrick management and staff
engaged during the audit were very
accommodating and eager to learn
about the solutions that Toll mining
services had to offer and are now
working on improvements prior to their
recertification audit later this year. <
TOLL GLObAL RESOuRCES
June–auGusT 2011
17

TOLL GLObAL RESOuRCES
Welcome to our new colleagues
from Mitchell Corporation
in early may, the aCCC passed Toll’s acquisition of mitchell
Corp, the Western australian mining transport specialist.
Formed in Geraldton in 1997, mitchell Corp has grown to become
one of australia’s most unique and innovative bulk logistic
companies, focusing on the energy, mining and dangerous goods
industries.
now forming part of Toll Global resources’ mining services
business as one of australia’s largest carriers of petroleum products,
the company will transport more than 1.7 billion litres of fuel and
700 million litres of crude oil annually making them one of australia’s
major carriers of dangerous goods.
The Helidon division, established in 2004, has depots in queensland
at Helidon, Bajool and mt isa and in Wa at Kalgoorlie providing
specialised bulk packaged explosive services to Dyno nobel.
The operation at myambat in nsW provides long haul transport
of defence ordinance on behalf of Thales to all defence facilities
throughout australia.
The fleet of more than 220 prime movers, 510 trailers and
256 dollies service customers throughout australia with
a preventative maintenance program in place to ensure
maximum equipment reliability.
The fully equipped modern workshops located in port Hedland,
Helidon, Geraldton, Kalgoorlie, Kewdale and BC iron nullingine
Toll Global resources’ specialist oil
and gas logistics business, Toll
energy, has recently exhibited at two
major trade shows in perth; Australian
Oil & Gas in February and APPEA in april.
Toll energy is the largest provider of
specialised integrated logistics to
the australian oil & Gas exploration,
construction and production industry.
Taking advantage of the new logo, a
custom built stand has been designed and
constructed for repeat use at conferences,
trade shows and major events.
provide quality planned maintenance ensuring minimum equipment
downtime.
Toll Energy brings
the trade show alive
with star guest
18 tOLL tOdAY
For the australian oil & Gas show, one
of the Toll Holden racing Team show
cars was on display and Garth Tander
was present for a day to assist marketing
the business.
Garth proved to be a real crowd pleaser
and helped the team to make some really
great contacts.
spinning out of these trade shows is a
much anticipated track day for customers
who were winners of the business card
draw held at the event. <
The health and safety of our people, and the protection of the
environment in which we live and work is an integral part of
the business. The ‘Goal zero Journey’ is committed to preventing
accidents and eliminating hazards, to ensuring compliance with
all applicable legislative requirements and providing a platform for
continuous improvement. To achieve this, an oH&s management
and procedures system provides open and constructive
communication between management and staff.
like Toll, mitchells is keen to explore the benefits of fossil fuel
alternatives and has already started to transfer some of its fleet to
dual fuel using lnG, ensuring a significant reduction in emissions
per kilometre travelled.
The operations are very complementary to the existing Toll mining
services business and together set a very strong platform for future
growth and customer partnering to the resource industry in australia.
The 550 staff, across 15 depots in queensland, new south Wales
and Western australia are excited by the benefits that will come
from being part of the Toll Group and look forward to sharing in
the journey to make Toll Global resources the premium logistics
provider to the resource industry.

Toll Mining
Services steps
up for safety
as we all work to constantly achieve better safety rates
within our businesses, sharing ideas to improve is vital.
so when Phillip O’Dwyer of Toll mining services found a simple
but effective method for improving cab safety, he offered to
share it with the Group.
in an effort to prevent incidents resulting from drivers not
maintaining the three points of contact when climbing in and
out of prime movers, phillip, operations manager, identified
the most effective way to control the risks.
after evaluating the factors that lead to accidents, he found
that poor lighting on vehicle steps during night time operation
was of a major cause.
He quickly identified a simple engineering solution that involved
bolting a 900 lumen leD work lamp to the sun visor mounts.
These were then wired to the door light switch, so when the
Toll Energy and Santos improve
transport in the Cooper basin
Toll energy, working as the logistics partner for mining
company Santos, has improved transport arrangements
to moomba, sa in a move that sets new standards for safety
and productivity in the region.
Transport equipment in the Cooper Basin has remained
relatively unchanged over the past 30 years. Harsh operating
conditions have prevented many technological advancements
being applied to the region, and more restrictions are in place
in south australia than in neighbouring queensland.
in particular, queensland allows the use of triple road trains
and tri-axle dollies (which join one trailer to the next) in the
Ballera/Jackson region. south australian regulations prevent
the use of this equipment in the Cooper Basin.
over the past 12 months, Toll energy has worked hard to gain
approval to operate aB-triple tankers with tri-axle dollies in
south australia. This has included:
• Developing a tri-axle dolly that complies with south
australian requirements.
• Designing a tank that complies with performance-based
standards requirements, including the need to limit the
entire vehicle length to 36.5m (the same maximum length
as a double road train).
cab door is opened the door light comes on, when it is closed
it goes off.
as a cost effective solution the leD light illuminates the step
of the cab, therefore providing easier access for drivers in and
out of the prime mover whilst being able to maintain the three
points of contact at all times.
in recognition of this initiative, phillip was awarded a Hse
recognition of achievement award in December 2010, awarded
by Toll mining services’ General manager, Mike Elmer. <
• Confirming with Transport sa all permitted routes and
any specific requirements associated with those routes.
The aB-triple will set a new benchmark for heavy vehicle
safety in the Cooper Basin, with the on-road performance far
exceeding australian standard requirements.
Features of the AB-triple include:
• electronic stability control, which dramatically
reduces risk of rollovers.
• The first conventional tri-axle dolly with air bag
suspension in south australia.
• at least a 30 percent increase in payload over a
double road train (with a corresponding reduction
in vehicle trips).
• a significant reduction in cost per barrel per hour
of transport.
• on-board scales to ensure compliance with
legal loading requirements.
Following successful trials in south australia under permit,
further reviews are required to determine appropriate tasks and
routes where the capability of higher capacity combinations
can be proven to add value to our operations with further
improvements set to follow. <
TOLL GLObAL RESOuRCES
AbOvE
leD lights
illuminating the
driver’s step at night.
June–auGusT 2011
19

TOLL GLObAL LOGISTICS
20 tOLL tOdAY
nike signs new contract
with Toll in2store
The very first logistics services agreement between Toll
in2store and Nike was signed ten years ago in 2001. This
was the founding contract for Toll in2store, which at the time
was a brand new part of the Toll Group.
since then, Toll in2store has grown and thrived, and so has
the relationship between the company and its inaugural
customer, nike.
last year, Hamish Cole from Toll in2store, and nike started
negotiations for an extension to the original contract.
a successful conclusion was reached in november 2010 with
the signing of the new five year agreement at the nike Global
Head quarters in Beaverton, oregon us.
During the contract, Toll had impressed nike with excellent
service levels; meeting and exceeding all of nike’s Global
supply Chain Kpis in australia.
The new agreement raises the bar even further. The negotiations
for an extension were based around ensuring globally
competitive productivity outputs and that costs are in line
with best practice and a culture of lean thinking is evident
in every part of the operation.
This is being achieved through Toll in2store’s continuous
improvement program and is underpinned by the sTriVe
program, which were instrumental in securing the commitment
from nike for a continuing partnership.
Sharon Polizzi, nike’s supply Chain Director said, “The
completion and signing of a new five year contract has been
a year in the making. The collective efforts of the Toll in2store
and nike management teams with their strong commitment to
teamwork, respect and integrity allowed for the project team
to successfully complete contract negotiations.
“i feel very confident that we will continue to build on our already
established relationship, and this newly forged contract will
take us to a higher level playing field in supply chain; constantly
striving to provide service excellence for both suppliers and
customer, and importantly to our team members across both
companies.”
Toll in2store’s General manager, Chris Pearce, said,“We are
very pleased that we have secured an additional five year
extension to our existing long standing relationship.
“We have an excellent relationship with nike that focuses on
delivering value for both organisations. underpinning this is
our similar organisational values, which set the foundation for
our continuous improvement approach within our operations.
“The extension of this contract allows us to build on what we
have delivered to date and we look forward to working with
the nike leadership team to deliver industry leading cost and
service metrics.”
Thanks and recognition for a number of years of significant
contribution to the operation also goes to the Business manager,
Robin Whittaker, and the staff at the altona DC.
The commitment to the customer, and quality of the service
over the past nine years across the site was the basis on
which nike was willing to continue and grow the partnership
into the future. The next five years promises to be an exciting,
challenging and rewarding journey. <
AbOvE
nike Global Head quarters l-r: Hamish Cole Toll in2store, Chris Pearce Toll
in2store, greg Bui nike Director emerging markets, Prasad Chandratre nike Global
Contracts, Marie Varrasso nike australia, sharon Polizzi Director supply Chain
nike australia, Robin Whittaker Toll in2store and sally Horoch nike australia.

Singapore staff learn
how to be LEAn
as part of the ongoing roll out of
lean training across Toll Global
logistics, the team in singapore recently
took part in a week-long session.
The five day workshop was designed
for employees from across a wide range
of areas of the business in singapore.
it was lead by Richard Lockwood,
the lean trainer who had also been
responsible for delivering the training
to Toll Global logistics staff in australia.
Barry Clark, regional Director singapore
and malaysia, and Director automotive,
opened the training session with a
speech explaining how the company
will use the lean techniques to improve
processes and customer service.
Barry said, “lean is a whole new
philosophy on how we can approach
business. not only that, it is tangible
and i really believe it.”
participants of the lean workshop were
broken up into four groups. richard then
walked the team through concepts
Toll Global logistics’ reap rFiD
warehousing solution has been
awarded a grant by the economic
Development Board of singapore under
its innovation Development scheme.
The grant will be used to support the
deployment of fully rFiD-enabled
operations in Clementi Warehouse. This
will be one of the world’s first rFiDdriven
FmCG operations implemented
independently by a third party logistics
provider.
like: What is waste, 5s, structured
problem solving, process flow, Kaizen,
Genchi-Genbutsu and other important
managerial tools and thought processes.
it was clear from the outset that one way
the team could improve their productivity
through applying lean techniques
was by cutting waste. This provoked
an interesting discussion on ways this
could be achieved.
The team also discovered that small
improvements add up to large
efficiencies, and it’s important to include
all employees in finding the solution as
very often those closest to the problem
know how to fix it.
Through role-play, games, hands-on
problem solving and presentations, each
group learnt about the lean philosophy
and developed a plan to implement it in
their respective departments which they
then presented back to the group. <
Toll Global Logistics receives
Singapore government funding
for RFID innovation
members of eDB singapore were
impressed by the proposal laid out by
Toll Global logistics, and hope reap
can help propel singapore’s logistics
sector into an automated, informationdriven
age.
reap, or rFiD enterprise applications
platform, is a pallet-based execution
system that will attain unmatched levels
of process efficiency, error reduction
and real-time visibility. The system uses
rFiD fixed portals, forklifts, and handheld
terminals to enable end-to-end rFiD
warehouse operations. reap will also
track deliveries all the way to customer
destinations by using hybrid Gps-rFiD
technology.
Deployment at Clementi Warehouse
will be executed in two phases, with
estimated completion of the final phase in
march 2012.
To find out more, contact Kelvin Tan at
idealab: kelvin.tan@tollgroup.com. <
TOLL GLObAL LOGISTICS
LEFT
sheila Hong, sarah
Khoo, tan tse tiang,
Caryn sim, Vicky
Fan, Jennifer Low,
daniel Wan, Jenny
Lim, tan Yoke
Hkeng, sarrifin,
Winston tan, Barry
Clark, thomas
Yap, Yee Chee Fah,
Richard Lockwood,
Robyn Ong, eunis
Hew, Lim Kim Heng,
Ho Kee sin, Peter
Koh, Alison Har,
Leslie Loh, Frankie
Ho, Low suat
Har, dennis seen,
Jamal, sum Kar
Yin, tan Kian Hin,
Justin tiong, tee
seng swee, Ho Kan
Khiong and Larry
Pee.
June–auGusT 2011
21

TOLL GLObAL LOGISTICS
Toll Global Logistics
in India unveils new fleet
for Tata Steel contract
Toll Global logistics was recently
awarded a three year contract
to provide transport for Tata Steel
in india.
The contract is to transport 3,500
tonnes of steel products a month from
Jamshedpur in the east to Chennai and
Bangalore in the south.
Toll will carry steel coils ranging in weight
from 10 tonnes to 27 tonnes per coil,
over a distance of around 1,700km one
22 tOLL tOdAY
way retuning back to Jamshedpur with
various motor vehicle products. This
journey will cover a total distance of
over 3,400km approximately.
in order to reduce fatigue and safety
concerns associated with long distance
driving, Toll will be placing two drivers
on each vehicle.
naturally, long journeys also require
reliable, efficient and safe vehicles which
has led to the company purchasing
52 new Tata Motors Prima vehicles and
trailers.
on 21 april, the first new vehicles were
loaded at Tata steel and were welcomed
into the fleet in the traditional indian way.
as is generally the custom in india,
whenever a new project is initiated, a
puja ceremony is initiated. This was
held at Tata steel and celebrated the
first vehicle to leave the plant. <
AbOvE
The new vehicles at
the puja ceremony.
bELOW RIGHT
l-r: Ajit Jha,
Anil Jha,
Rajiv Khanna,
Jitendra Rai,
Jairam singh,
Ashutosh
deshpande,
Ambuj Choudhary,
and sunil singh.

Toll Dnata Airport Services
assists Air China for a special
diplomatic charter
australia recently hosted a visit from
His Excellency Mr Jia Qinglin,
Chairman of the National Committee
of the Chinese People’s Political
Consultative Conference.
air China, was appointed as the carrier
for this distinguished guest. on arrival
into sydney Toll Dnata took control of
ground handling for the aircraft.
The air China sydney airport manager,
Mr Richard Yu, contacted Toll Dnata
airport services to assist air China
with the bespoke ground handling
requirements for the charter flight
into sydney.
over a period of six weeks, Toll Dnata
worked with air China to ensure the
special requirements for the diplomatic
charter could be met, including planning
with local and federal police, sydney
airport, the Chinese embassy as well
as the Department of the prime minister
and Cabinet through Mr John Preston,
Ceremonial and Hospitality Branch.
upon arrival of this high profile
charter flight, Toll Dnata ground staff
offloaded all passengers and their
baggage. Toll Dnata worked to the
specific requirements for the diplomatic
entourage, including meeting the strict
timeframes required for the escorted
convoy transporting senior dignitaries
from the aircraft into sydney.
once the onboard travelling media had
disembarked, His excellency and his
colleagues were driven to their meetings.
The behind the scenes work of the Toll
Dnata crew continued as they prepared
the aircraft for parking and its four day
stay in sydney.
The preparations for departure were
a swift and precise operation in order
to meet the strict requirements of
the motorcade delivering the guests
back to the aircraft fifteen minutes prior
to departure.
all of the team’s hard work paid off when
the chartered aircraft pushed back on
schedule with all guests and baggage
safely on board.
John preston praised the work of Toll
Dnata. He said, “The Department of the
prime minister and Cabinet would like to
express its sincere thanks to Toll Dnata
for their significant contribution to the
success of the recent visit to australia
by His excellency mr Jia qinglin.
“The Chairman has formally
acknowledged that the visit to australia
was a complete success and he was
‘deeply impressed by the importance
that the australian people attached to
the China-australia relationship and
the friendly sentiments that they have
towards the Chinese people.’
“Toll Dnata’s contribution to this success
cannot be underestimated and i
would like to thank the team for their
professionalism and flexibility in meeting
the complex logistical requirements
surrounding the visit. prime minister and
Cabinet look forward to working with
Toll Dnata during future visits.”
special credit goes to Ron Reyn, Weam
Dennaoui, Amy Liang, Wayne Birch
and Wayne Hughes for coordinating
this event and ensuring that Toll Dnata
remains at the forefront of ground
handling in australia. <
TOLL GLObAL EXpRESS
AbOvE
The air China charter
that Toll Dnata
handled in sydney.
(pictured in China).
June–auGusT 2011
23

TOLL GLObAL EXpRESS
Rebuilding after the Japanese
earthquake and tsunami
on Friday 11 march, Japan was struck by a huge earthquake
and tsunami. like people everywhere, the global Toll
team was shocked by the devastation caused by the natural
disaster, and our sympathies were extended to our Japanese
colleagues during a very difficult time.
Whilst we can be very grateful that our employees were all
safe, we quickly learned that one of our agents based in the
affected area lost three of its branches, and over one hundred
staff members were unaccounted for.
many of our employees have had to go through the
painful process of trying to locate their friends and families.
unfortunately a number of our colleagues have experienced
losses, and the wounds will take a long time to heal.
Helping rebuild Japan
as one of the country’s leading express freight providers,
Footwork Express was heavily relied upon to continue to deliver
necessary goods and services around the country.
The team was asked by the australian prime minister, Julia
Gillard, to assist in delivering food aid, donated by australia
to Minami Sanrikucho.
Footwork express also supported the Australian Urban Search
and Rescue team with their logistics requirements.
This work has been formally acknowledged in a letter
to Neil Pollington, GM of Toll Japan, from australian ambassador
to Japan Murray McLean.
Toll Japan collection
as a gesture to show our solidarity and commitment to
supporting our colleagues in Japan, Toll organised the Japan
collection day on Wednesday 27 april.
Businesses around the world were invited to participate by
running a loose change or gold coin donation in their workplace.
Toll priority stationery
now available to order online
Toll priority has launched a new online ordering system for
its business stationery.
all Toll priority customers will now be able to order their
consignment notes, prepaid satchels and labels direct from
the Toll priority website.
24 tOLL tOdAY
The support for this was outstanding, with over 40 businesses
taking part. all monies raised will be matched by Toll and
donated to the Red Cross in Japan in support of the work they
are doing to rebuild the earthquake and tsunami-affected part
of the country. <
available 24/7, customers will be able to place orders for
TollConnect and Toll online satchels and labels, as well as
service stickers and plastic windows for the full range of Toll
priority’s services from this site.
simply go to www.tollpriority.com.au and click on the
stationery button to replenish your Toll priority stationery.

Toll welcomes ApEC delegation
on 7 april, Toll ipeC and Toll in2store
in altona north, Victoria welcomed
a delegation from the asia-pacific
economic Cooperation (apeC).
The group of logistics professionals
and government officials from Thailand,
indonesia, singapore and Vietnam were
in melbourne as guests of the australian
logistics Council to learn more about
australian logistics best practice.
The day started with a presentation on
the Toll Group by Andrew Ethell Gm
Group Corporate affairs, followed by
an insight into Toll ipeC by Dave Cook,
Victorian state manager at Toll ipeC.
The group was then able to see the Toll
ipeC freight sorter in action – a sight to
behold with hundreds of parcels being
sorted and distributed into the correct
channel for delivery before being loaded
onto vans.
stream solutions, part of Toll priority and one of australia’s
leading print management companies, now has two new
dedicated Toll account managers.
a senior account manager at stream for over five years, Kristen
Morrison, is responsible for all Toll printing requirements that
go through stream. Working closely with the Group Corporate
affairs team, Kristen can manage the printing of a range
of newly branded documents.
Mishae Allan, Toll’s account manager is also looking after our
print requirements and has keen working on the Toll account
for 10 years. she manages operational and business stationery
printing, including business cards.
as with all design requirements, Group Corporate affairs should
be your first port of call. once your document is ready to print,
The delegation was then shown around
Toll in2store by Michael Eubanks, sales
and marketing manager at Toll ipeC.
The on-hanger facility takes clothes
direct from containers that have been
delivered from the factory, and sorts
them for delivery to the store.
The group was fascinated by the
thousands of bags of clothes flying
around the distribution centre on
hundreds of metres of tracks.
They all agreed that this was a fantastic
and extremely worthwhile trip, with a
wealth of interesting ideas to take back
to their home countries.
The group left Toll better informed about
the scope of our global business and
armed with lots of new knowledge and
enthusiasm after an inspiring day. <
update your address book with
new Stream contacts
stream solutions can help you manage the print process.
They can help with a wide range of printed materials including:
• business cards
• business and operational stationery
• brochures and marketing collateral
• banners and displays
• merchandise.
For further information, please contact Kristen morrison
at kristen.morrison@tollgroup.com or mishae allan at
mishae.allan@tollgroup.com
all design requirements should continue to be directed
to gCA@tollgroup.com <
TOLL GLObAL EXpRESS
AbOvE
The delegation visited
Toll in2store (left) and
Toll ipeC (right).
June–auGusT 2011
25

TOLL GLObAL FORWARDInG
Toll Global Forwarding puts
colour into cricket
AbOvE
match day giveaways
on display at the
previous Cricket World
Cup – thanks to Toll
Global Forwarding.
26 tOLL tOdAY
if you recently watched the Cricket
World Cup in india, you may have
noticed the number of spectators
sporting colourful jerseys, waving flags
and playing with match day giveaways.
all of these were delivered by Toll Global
Forwarding.
since 2001, Toll Global Forwarding’s
Glasgow office has been working
with orB international and sports
merchandise Global, two leading uK
companies that supply merchandise to
sporting events around the world.
as a result of sports merchandise
Global’s involvement in the Cricket
World Cup 2011, Toll Global Forwarding
was responsible for delivering some 30
airfreight shipments totalling 1,500kg,
plus another 800kg of ocean freight.
The goods shipped included: bat
bangs, thundersticks, caps, team shirts,
paperweights, medallions and much
more.
preparations began back in september
last year to get everything ready in time.
Toll teams throughout asia worked
together to ship the finished goods
from the uK, Hong Kong and China, to
mumbai, Delhi, Dhaka and Colombo
ahead of the competition. once in india,
the team managed the storage of some
of the merchandise.
sports merchandise Global’s Commercial
Director, George Richmond, said, “Toll
understood our needs; 80 percent of
our business is outside the uK so we
needed a business that understood the
complexity of shipping into new and
emerging markets.
TOLL GLObAL FORWARDInG
“Toll gets it right first time every time. Their
service, professionalism, and willingness
to go the extra mile for us have made Toll
critical to our business as we continue
to grow on a global scale.”
Toll also handled shipments for the
previous Cricket World Cup in the
Caribbean, last year. upcoming
programs that will hopefully also feature
sports merchandise Global products
shipped by Toll include a large contract
for the French Football Federation, and
the new Indian Superleague competition
which started on 20 april.
so, next time you watch the riot of colour
in the stands at a major televised sports
event, there’s a good chance it got there
thanks to Toll.

uK integration proceeding well
Following the purchases of WT SeaAir
and Genesis Forwarding in 2010, the
process of integration with Toll Global
Forwarding’s existing uK operations has
made significant progress – resulting in
a top six presence in the uK.
The newly-amalgamated business has
over 900 staff, operates in 15 locations,
and offers a service portfolio spanning
air and ocean forwarding, project
forwarding, perishables forwarding,
garment logistics, haulage and high
street fashion distribution.
Heading up the new uK business
is managing Director, Gary Morter.
His senior management team comprises
representatives from all three of the
constituent operations. The uK business
is also strongly supported by Toll Global
Forwarding’s eme managing Director
Hakan Bicil and his team based in zurich.
To ensure the integration process
retains the strengths of all three former
companies, an advisory board has been
established. This is led by former Ceo of
WT, Neil McGlynn, as president and Vice
president Ken Howell, former Director
of Genesis.
Improving our business
through action learning teams
in late 2010, Toll Global Forwarding
teams in australia and new zealand
started their first Action Learning Team
(ALT).
alTs are a new and innovative way
to share best practice across the
business. Teams from different areas
of the business come together to share
ideas and learnings, and from these they
develop programs for the business as
a whole.
an alternative to conventional training
programs, alTs are primarily selfdirected
learning teams run over 90 days.
The focus of the first program was how
in four primary locations, the resources
of the three companies have been
merged to create efficiencies. The former
Basildon facility closed in march with the
staff transferred to mountnessing, essex.
in manchester the offices consolidated
into the Toll Global Forwarding’s facility
at the city’s airport. Three Heathrow
facilities will become two in June, when
the stanwell facility is vacated and
operations are centred around Feltham
and Harmondsworth.
Finally, a single Birmingham facility
has been created, with excellent
warehousing and value-added service
capabilities.
Behind the scenes, the three companies’
accounting systems are set to be
replaced by a single, uniform package.
meanwhile, the legal work involved in
creating a new uK holding company is
proceeding well. The Genesis and WT
seaair identities are making way for the
one Toll philosophy, culture and brand.
The new, bigger Toll Global Forwarding
uK business is already signing up more
major customers: Aurora Fashions
to be number one in creating customer
value. The team had to analyse current
work practices and identify ways
they could achieve the breakthrough
changes required.
eleven team members committed up to
10 hours a week for the duration of the
program on top of their normal workload.
While it was a challenging time, they all
enjoyed the experience and felt a sense
of satisfaction at what they had achieved
in a relatively short time frame.
The business is now rolling out
three initiatives to deliver benefits to
customers and employees, and create
a culture with employees at the heart.
(owner of high street brands including
Coast, Warehouse and Oasis) has
handed over its entire uK warehousing
and distribution functions to Toll, along
with 300 of its staff.
and a major online fashion and beauty
retailer with a 40,000-strong product
line-up has also given Toll its entire uK
logistics business, after a successful
trial with its largest supplier. This work
involves processing goods from some
400 suppliers around the world, each
of which is a potential Toll customer
in its own right.
uK mD Gary morter said, “We have
made excellent progress with the
integration, and can all look forward to
exciting times ahead.
“our sales channels are finding significant
opportunities that would have been
more challenging to progress when we
were separate businesses; potential
customers are now more open to
learning about the commanding position
Toll has attained in the uK market.
“Toll Global Forwarding has certainly now
arrived in the uK.” <
a customer centric training program
to all Toll Global Forwarding employees
in the region is hoped will contribute to
creating a culture where customers are
truly at the centre.
The team was delighted to be part of
this innovative way of working, and other
colleagues are lining up for the next alT
program. management too have been
pleased with the outcome and look
forward to employing this technique to
develop the business further and solve
future organisational issues.
The next alT is scheduled to start
in July 2011. <
TOLL GLObAL FORWARDInG
AbOvE
uK managing Director,
gary Morter.
June–auGusT 2011
27

TOLL GLObAL FORWARDInG
Supporting
operations
in Aberdeen –
Europe’s oil
and gas capital
Genesis Forwarding, part of Toll Global Forwarding’s
operation in the uK, has been a well established part of
the aberdeen oil and gas scene for the past eight years. offering
a highly specialised service in a time sensitive environment,
Toll has quickly made its name in the competitive marketplace.
aberdeen, on scotland’s east coast, is well-known for its role
as the main hub for all supplies for the huge north sea oil
and gas fields, which are located far from land, in one of the
cruellest seas in the world.
Toll Global Forwarding’s office in aberdeen is a full-service
forwarding operation that handles the international sector
for inbound and outbound shipments by air, ocean, road and
rail. The real difference between this and normal Toll Global
Forwarding offices is the nature of much of the traffic, and its
extreme urgency.
so-called exports to rigs and ships in these locations cover
everything from food and clothes, to machinery and spare parts
for the rigs and support vessels. imports are generally drilling
equipment that need to be returned to the mainland for repair.
aberdeen is the gateway for all these shipments; but the final
(or first) sector – the perilous north sea – is handled by the
supply companies themselves, using special vessels that leave
from aberdeen’s ancient quay.
Crews arrive and depart from the rigs in all weather in an endless
stream of helicopters. it’s a dramatic sight on a cold winter’s
day, with a gale force wind and black skies; it’s certainly no
business for the faint-hearted.
To compete in this sector, you need to know the oil and
gas companies, their supply companies, and the special
terminology of their industry (such as knowing your Christmas
trees and your flotation collars).
you also have to know how to handle, pack and route all kinds
of heavy and out-of-gauge cargo. you need to understand
air and ocean charter. and you have to be prepared to go
the extra mile to get things moving and meet tight deadlines:
24/7, 365 days a year.
28 tOLL tOdAY
a good example of what this means in practice are the case
studies below which illustrates how the team responds to
urgent customer demands. <
Case study 1
at 5pm on Friday, a survey ship operator based in Texas, us
needed emergency spares from newcastle, england for a
vessel sailing from alabama, us the next day.
Toll despatched a driver to collect the package and handed it to
an on-board courier at Heathrow airport, some 300 miles away.
Toll’s Houston office met the courier on arrival in atlanta on
saturday morning, arranged ramp transfer, and delivered it
to the Chief engineer on the ship in alabama on saturday
afternoon in time for the scheduled sailing.
Case study 2
an aberdeen-based supplier had three reels of cable weighing
4,500kg for delivery to Boston, us next day.
The usual forwarder told the shipper the deadline was
impossible and they couldn’t help.
instead, Toll loaded the cargo on a truck within 30 minutes,
arranged extended close-out for a flight to the us. The
team then drove 400 miles to london Heathrow where they
pre-cleared cargo in us and loaded the freight on the plane.
The stateside team then collected the cargo from the us
airport and delivered it to the rhode island consignee by 5pm
the very next day.
Working as one Toll clearly assists the team in aberdeen to
be able to go that extra mile to service their customers. This
ability to wow customers with a complete end-to-end service
and can-do attitude will stand the business in good stead to
attract new customers and retain their current valued clients.
AbOvE
The Toll Global
Forwarding team
loading cargo in
aberdeen.

Toll board
goes stateside
toll global Forwarding in the us has undergone
some major developments in the past year and
is now proving to be a force to be reckoned
with in the us forwarding sector.
since the acquisition of summit Fmi in 2010 and the ensuing
company-wide rebrand, Toll Global Forwarding has grown
its presence in the us, now operating in many of the country’s
major cities and ports.
To monitor the progress of the integration and to meet some
of the staff who have been working on the project in the us,
the Toll Board took a trip stateside in april.
arriving in new york, the Board visited the Toll Global Forwarding
office and warehouse at JFK airport, the busiest air freight
gateway in the country. Here they got the opportunity to look
around the facility and meet some of the staff who work there.
The Board then went to visit the Toll Global Forwarding us head
office in Carteret, new Jersey. Here the us senior management
team gave a presentation on Toll Global Forwarding in the us
and an update on the integration project as well as sharing
new plans with the Board.
after catching up with the team in new york, the group
continued onto memphis for a tour around the Fedex world
headquarters.
The Fedex facility is considered to be one of the most stateof-the-art
operations in the world, and was a very informative
visit for the group. Here they met with mike Ducker Coo of
Fedex express, who gave a presentation on the company
to the Toll Board.
Their final port of call was long Beach, California where they
checked out Toll Global Forwarding’s san pedro ocean port
facility, as well as visiting the mira loma facility.
after the five day trip, the group returned to australia excited
at the progress of the american business, and filled with ideas
for future developments. <
TOLL GROup
June–auGusT 2011
29

TOLL GROup
30 tOLL tOdAY
Financial planning – a n
at Toll we recognise that people are all at different stages
in their working lives, and as such will have different
priorities and demands for their money.
For some, the aim may be to save for a home or a car, whereas
others may be keen to pay off existing debts and manage their
finances in the best way possible.
However in the busy world that we live in, often other priorities
get in the way and we find less time to consider our financial
security and planning.
Financial advice can be of assistance in many areas and can
often play an important role in your financial future. Which
is why we are very pleased to introduce financial planning
offerings that are competitively priced making them both
affordable and accessible.
Toll does not specifically endorse or recommend use of either
of these companies however, both firms have been approached
to provide you with access to a cost effective advice solution
if you wish to access one.

ew look for Toll benefits
if you wish to access other providers, or would like more
information on financial planning or how to select a financial
adviser you may contact other industry bodies such as, the
Financial planning association of australia ltd www.fpa.asn.au
or the australian securities and investment Commission (asiC)
on 1300 300 630 and ask for the Getting advice booklet.
To contact either of these two offerings it is simply a matter
of calling or emailing the firm of your choice to find out more,
and how they may be able to help you.
easy access can also be found via the following links on the
Toll intranet by going to, quicklinks / employee benefits and
either clicking anz or outlook Financial services.
Bernard McInerney
Company secretary
Toll Group <
TOLL GROup
June–auGusT 2011
31

TOLL GROup
32 tOLL tOdAY
Australian tax summary
With the end of financial year around the corner, it is almost ‘tax time’…again! Australian toll
employees and contractors should be careful when declaring all assessable income and claiming
eligible tax deductions, particularly in light of significant data matching conducted by the AtO.
We draw your attention to the eight most common
tax return errors:
• omitting interest income
• understating income
• incorrect or omitted dividend imputation credits
• Capital gains / losses are incorrect or omitted
• Home office expenses
• Depreciation on rental property fixtures and fittings
• Depreciation on income producing buildings, and
• Borrowing costs associated with negative gearing.
This article outlines the key areas of interest and handy end
of year tax hints to assist taxpayers with their ongoing tax
compliance obligations.
Lodgement date – late October 2011 (TbC)
Failure to lodge on time may result in non-deductible late
lodgement penalties. Taxpayers lodging through a registered
tax agent may have a later lodgement due date in line with
tax agent lodgement programs, but should confirm with their
tax advisor.
personal tax rates – no change but includes flood levy
individual taxpayers will pay more personal tax when the new
flood levy applies from 1 July 2011. The resident tax rates
for individuals are as follows:
tax threshold levels – flood levy comparison
Flood levy
Generally, the flood levy will apply to individual taxpayers
who have a taxable income over a$50,000 in the 2011–12
financial year as illustrated below. as a result of the levy, for the
2011–12 financial year, the effective top personal marginal tax
rate will be 47.5 percent (including medicare levy). individuals
are exempt from the flood levy if they were affected by a
natural disaster during 2010 –11 and received an australian
Government Disaster recovery payment (aGDrp) or would
have met the aGDrp criteria.
Tax tips to better manage tax affairs
salary packaging benefits
salary packaging can be a useful way to obtain tax savings,
particularly if you are on the top marginal tax rate. some of
the most common and tax-effective items to consider include
superannuation and motor vehicles.
Toll is generally entitled to claim GsT credits on taxable
benefits, making the salary sacrificing arrangement more
cost effective. employees should enter an effective salary
sacrifice arrangement to forego salary or bonuses for fringe
benefits or additional superannuation contributions prior to
earning the income.
please be mindful that salary sacrificed fringe benefits may be
reportable on your payment summary. This may impact other
items including medicare levy and superannuation surcharge,
childcare payments, Higher education loan payments (Help)
and government benefits.
Current and from 1 July 2011 (excluding flood levy) From 1 July 2011 (including flood levy)
Taxable income (a$) rate (percent) Taxable income (a$) rate (percent)
0 - 6,000 0 0 – 6,000 0
6,001 – 37,000 15 6,001 – 37,000 15
37,001 – 80,000 30 37,001 – 50,000 30
80,001 – 180,000 37 50,001 – 80,000 30.5
180,001+ 45 80,001 – 100,000 37.5
The above rates exclude 1.5 percent medicare levy.
100,001 – 180,000 38
180,001+ 46

and budget update 2011
Key budget announcements
Fringe Benefits tax (FBt) and cars – flat 20 percent
valuation rate to apply
The FBT treatment of cars will change to eliminate the
unintended incentive for people to drive their vehicle further
than necessary in order to obtain larger tax concessions. The
change will replace the current four-tiered statutory formula
that applies a sliding scale of rates to calculate the taxable
value of car fringe benefits with single flat rate of 20 percent,
regardless of the number of kilometres travelled.
The changes will only apply to new vehicle contracts entered
into after 7.30pm (aesT) on 10 may 2011 and will be phased
in over four years.
The implications for Toll Group and its people are
as follows:
employees who use their vehicles for a significant amount of
work-related travel should consider using the ‘operating cost’
(or ‘log book’) method. This is particularly relevant for people
who have salary packaged a car with a statutory fraction
below 20 percent.
salary packaging cars may become more attractive for people
where the statutory fraction would otherwise have been greater
than 20 percent (i.e. for low kilometre users).
The Tax, Finance and Human resources functions have
partnered to introduce the employee contribution method on
novated motor Vehicle leases which can increase benefits
to employees who structure a motor vehicle through their
salary package. employees with a taxable income of less than
a$180,000 will receive more after-tax pay in their pocket as
a result of this arrangement. This is because FBT at a rate of
46.5 percent is transferred to the employee’s personal marginal
income tax rate.
Refund of excess concessional contributions
eligible individuals who breach the concessional contributions
cap by up to a$10,000 will be provided with a one-off option
to request any excess contributions to be refunded to them.
This new refund option will only apply to first time breaches
from 1 July 2011. This measure makes the superannuation
system fairer by allowing those who have breached the cap
for the first time, by a$10,000 or less, the option to have these
contributions refunded and taxed at their potentially lower
marginal tax rate rather than the 46.5 percent effective excess
contributions tax rate.
Higher superannuation contribution caps for over 50s
This Budget confirmed the 2010–11 Budget announcement
that a higher concessional contributions cap will apply from
1 July 2012 for people over 50 with superannuation balances
under a$500,000.
Superannuation information on payslips
employees will receive information on their payslips about
the amount of superannuation actually paid into their account.
employees will also receive quarterly notification from their
superannuation fund if regular payments cease, with effect
from 1 July 2012.
Other measures affecting individuals
Other measures in the Budget include:
• Changes to the delivery of the low income tax offset
• increase in the medicare levy low-income thresholds
• phase out of the dependent spouse tax offset
• Changes to Family Tax Benefits. <
TOLL GROup
June–auGusT 2011
33

TOLL GROup
Introducing
Leadership @ Toll
AbOvE
l-r: neil Lawson,
Mark Hartley,
Wendy Bliss and
Lex Vasdekis.
OppOSITE pAGE
Lesley staples.
34 tOLL tOdAY
Our people are our most valuable asset, and to help us further develop our industry leading teams,
we have developed our very own bespoke management training program called Leadership @ toll.
initially delivered to all senior management, the program
is gradually being rolled out across the business and will
cover all people managers throughout the business in the
next three years.
The program is delivered through a series of personal coaching
and face to face workshops run throughout australia, nz, asia,
africa, europe and the us. The workshops run over six months
What is the Leadership @ Toll program?
Welcome to part one of two articles giving an insight into the
leadership @ Toll program.
This is a global program designed to fast track the leadership
skills of our managers to inspire, motivate and empower their
people.
We recently interviewed four managers from different Toll
businesses who have completed the program; Wendy Bliss,
Head of service Delivery, Global information services; Mark
Hartley, nsW state manager, Toll Fast; Lex Vasdekis, Business
manager, Contract logistics, Toll Global logistics; and neil
lawson, Victoria state manager, Toll Global Forwarding.
They answered a series of questions about the program and
leadership as a whole. Here is the first part of the questions.
1. Tell me about the mechanics of the program
neil: The program was very interactive. lots of sessions where
you would work together in pairs or in threes. you weren’t just
sitting down for long periods getting lectured to. more about
getting involved and learning from others in the group.
Mark: i’d break it down into three key elements. The theory,
the practical and the coaching sessions done outside the
classroom. Coaching was a key element for myself as it allowed
me to go past the boundaries of normal training and learning.
and the program in its entirety over a 12 month period. There
are currently 35 programs running around the world with over
600 managers completing or nominated for the program. For
further information, speak to your Hr representative or visit
the people @ Toll portal on the intranet from July where you
will be able to access more information and watch the videos
of the interviews below.
Lex: Basically the program goes for five days in total in two
parts as well as personal coach calls in between. The coach
calls are from an independent person who had an enormous
amount of professional experience so you were able to talk
about things you’d learnt or things going on in your environment.
Wendy: There are two basic parts of the course. one is called
Coach in a Box where you have one on one coaching. it helps
you to focus on issues you may be having. it’s very personal.
There are also two workshops, four or five months apart.
They are a lot of fun, but can be quite confronting for some
people. The group gives you lots of feedback which is helpful
to you to learn and grow.
2. Has the program given you better insights into the
many facets of Toll as a large company?
neil: i thought the prime thing out of the program was the fact
we got to work with people from right across australia and
new zealand. To get together for five days and meet those
people and realise you are working together on similar issues.
There’s definitely a lot stronger bond with all those people we
did the course with.
Mark: i believe the 360 degrees element has given me a real
insight into what happens in other business units. To form a
real bond with colleagues in other units. i think it goes a long
way to developing the one Toll.

Lex: The program was great in the way we were able to
collaborate with Toll people, not only from australia but
internationally, particularly asia. i think we had eight or nine
Toll businesses together, so sharing ideas with those people
and being able to work on projects going forward was fantastic
and one of the real highlights of the program for me.
3. Was the program what you were expecting – why
and why not?
neil: Certainly working with the people in the program was far
more intense than i thought it would be. it was a great part of it.
Mark: i didn’t go into it with any preconception of what it
would be about.
Lex: it certainly was what i was expecting but of all the courses
i’ve done at Toll, this was the most rewarding. it exceeded my
expectations. i can’t speak highly enough of the openness of
the group and the honesty of the group.
Wendy: i have done a lot of management courses in my career
and to come along to a program like this i had quite high
expectations and high standards. it lived up to all of those.
a lot of innovation and interaction between the parties and it
was done in a way that just made you stop and think a little
bit more about it and look at it in a different way.
4. Why do you think you will be a better manager as
a result of the Leadership @ Toll program?
neil: i think the program makes you reflect on your own
management style. There were parts of it i found quite surprising
about myself. sometimes you don’t see yourself as others do.
i found that very valuable. i’ll take a lot of that on board and
improve myself based on that.
Mark: i have learnt “me” time is quintessential to being a good
leader, using the time to “climb the tree” more often.
Lex: some of the tools i’ve taken from the program like “see,
Hear, speak” have certainly benefited me and those around me.
identifying mind traps and realising you can’t have your finger
in every pie, so empowering and entrusting those around you
to make decisions and being able to guide them and listen to
them was a benefit to me and made me a stronger manager.
Wendy: as a consequence of this program, i now have a bigger
tool set available to me. i have a whole group of managers
that i have now gone through some programs with and we’re
all now working in the same way with the same ideas and
actually working together to improve things.
the second part of this Q&A series will appear in the next
edition of toll today. if this article has made you interested
in the leadership @ program and you’d like to see video
interviews these managers, you’ll find them on the Toll intranet.
Human resources Director,
lesley staples, gives us
an insight into the leadership
@ Toll program, and the role of
Human resources at Toll. The
full interview will be available on the people @ Toll portal,
accessible through the intranet from July 2011.
What is the Lesley Staples story?
Lesley: i started life as a graduate at the anz Bank. Worked
my way through human resources for 15 years. Had a couple
of children whilst i was there. after a restructure i left and spent
a year doing contracting work then joined a global organisation
of consulting psychologists for a couple of years. i was lucky
to get a role at Cadbury schweppes after this where i ended
up head of Human resources for australia and new zealand.
after six years there, paul offered me the role here. i’ve been
here now for two and a half years.
What have been the main differences coming to Toll?
Lesley: some wonderful differences to be honest. it sounds
like a cliché but Toll does have a can-do attitude. We don’t
get slowed down by meetings, presentations and “death by
powerpoint”.
Tell us about the Leadership @ Toll program
Lesley: i could wax lyrical about it. it’s about developing
strong managers. We’ve launched 35 programs, 600 managers
are nominated globally and the program is about managers
taking a look at themselves as leaders. They get feedback
about how others see them, they get to try some new skills in
leading others, and importantly they learn how to listen, see
people differently and have more effective conversations and
relationships.
What goals have you set?
Lesley: We have set five goals. The first goal is to enable
everyone at Toll to be great at their job, deliver on their
accountabilities and excel. secondly, we absolutely have to
continuously develop our talent to fill key roles for the future.
Thirdly, i believe we need strong managers who are equally good
at managing their people as they are at managing their business.
We need people managers who select the right people, who can
coach them and develop them, give them feedback, grow them.
Goal four is to grow our core competencies like operational
excellence, commercial and financial capability, and business
development. in so doing, we can encourage people to grow
their career with Toll. The final goal is to provide access to
these tools, resources and training for all employees.
What else can we expect in the future?
Lesley: a focus on performance and to get the portal up and
running which can be accessed by any employee in the world
to gain information relevant to their career development at Toll.
in that way we can connect everyone within the company. <
TOLL GROup
June–auGusT 2011
35

TOLL GROup
Toll employee named Supply Chain
and Logistics Association’s first
female national board member
AbOvE
PJ gould in centre
(in green) at the
launch of the aCT
and southern division
branch of the sClaa.
36 tOLL tOdAY
pJ Gould, Government executive Business manager for Toll
Group, Group Business Development, australia, is the
first female to be appointed to the Supply Chain and Logistics
Association of Australia’s (SCLAA) board.
The appointment coincided with the launch of the aCT and
southern nsW division, of which pJ is the inaugural president.
over 140 people attended the launch of the aCT and southern
nsW division at the National Press Club. a range of industries
were represented including federal and state government;
defence, iT & financial industries, Chambers of Commerce,
and various aCT-based organisations.
The launch was a great success, with all presenters being
extremely well received including air Vice-marshal Margaret
Staib, am, CsC, Commander Joint logistics, who discussed
Defence’s Joint logistics capability and future direction.
pJ was thrilled with the success of the event, and her
appointment to the national board. she said, “This is the
first in many events for people in the region who work in
the transport and logistics industry. By setting up this branch of
the sClaa in Canberra, we will be able to deliver training and
networking opportunities to professionals here who may have
otherwise had to travel interstate to take part in these activities.
“i am also delighted to be named the first female member of the
slCaa and i hope to make a lasting impact to the organisation
over the coming months and years”.

nicola Wakefield Evans
joins the Toll board
Toll recently announced the appointment of Ms Nicola
Wakefield Evans as a non executive Director, making her
the seventh member of the Board and the first female.
nicola, who has been nominated as one of the world’s leading
lawyers, has been working in Hong Kong as managing partner
international and m&a partner for mallesons stephen Jaques.
she has recently returned to australia after four years in Hong
Kong and has already taken up her position at Toll attending
the may board meeting.
Chairman of the Board, ray Horsburgh am said, “The Board has
been assessing candidates for some time to ensure appropriate
skill-sets are represented and it’s fair to say ms Wakefield
evans’ candidature was outstanding.
“nicola has worked at the highest levels of her profession
advising some of the world’s largest and most successful
companies in asia, australia and elsewhere around the world.”
ms Wakefield evans said, “The opportunity to join the Board of
Toll Holdings, asia’s leading transport and logistics company,
is very exciting for me.
“The Toll name is well-known in asia. it has made good progress
in bringing professional outsourced logistics to the asian
Toll welcomes
new WA chaplain
Ken maley has recently joined the Toll
Group’s chaplaincy team in Wa,
replacing Elizabeth Breakey, who now
covers Victoria and Tasmania. Ken
comes to the Toll Group as a second
life career, having previously worked in
the media for 25 years, and attributes his
grey hair to raising kids and getting old!
if you are based in Wa and would like
to find out more about the work Ken
maley does, please contact him on
0439 902 554 or 1800 264 930, or email
ken.maley@tollgroup.com. <
marketplace and is an australian company with a particularly
bright future there.
“i am delighted to have the chance to join the Board and be
part of its future growth,” she concluded.
ms Wakefield evans is 50 years old and a qualified lawyer
in australia, Hong Kong and the uK. <
TOLL GROup
June–auGusT 2011
37

COMMunITY
38 tOLL tOdAY
Toll HRT announces
v8 endurance racing
team at Toll Fleet’s
Altona home
toll HRt’s rising V8 supercar star nick Percat has been awarded the opportunity of a lifetime and
will join Holden’s famous factory toll Holden Racing team for the annual V8 endurance races at
Phillip Island and Bathurst later this year.

The 22 year old will co-drive with his
mentor, 2007 V8 supercar Champion
and two-time Bathurst winner Garth
Tander in the #2 Toll Holden racing
Team Holden Ve series ii Commodore.
in the other Toll HrT car, veteran
Cameron McConville rejoins the team
to drive alongside reigning V8 supercar
Champion James Courtney in the #1 Toll
HrT Commodore.
The team made the announcement at
Toll Fleet’s brand new facility in altona,
melbourne where a number of staff from
Toll Fleet and other areas of the business
had a chance to talk to the drivers, as
well as look around the cars.
Toll HrT #2 driver Garth Tander is looking
forward to working with nick for the
endurance races which kick off with a
traditional 500km warm-up to Bathurst
at the l&H 500 at phillip island on 16–18
september followed by Bathurst and the
armor all Gold Coast 600 in october.
Garth said, “every time nick has tested
my Toll HrT Commodore he has been
right on the money. There won’t be any
extra pressure applied from us. We think
nick is ready, we have absolute faith
in the job he will do and this is a great
opportunity to give a young guy a start.”
a lifetime Toll HrT fan, nick said he
was surprised to receive the call up,
AbOvE
The Toll Fleet team
with the Toll HrT V8
endurance drivers.
but promised to make the most of the
opportunity.
nick said, “When i was first told i would
be driving for the Toll Holden racing
Team with Garth Tander in this year’s
endurance races i was quite shocked.
“Growing up i always followed Toll
HrT and now to be driving one of
its Commodores in two of the year’s
most important races with one of the
best drivers in the field is a massive
opportunity, one i will be grabbing with
both hands.” <
COMMunITY
June–auGusT 2011
39

COMMunITY
Toll nZ team get to
meet their v8 heroes
it’s not every day you get to meet your sporting heroes but
for 200 Toll staff and customers in auckland, that’s exactly
what they did a few days before the V8 Supercar weekend
in Hamilton.
Toll HrT’s drivers, Garth Tander and James Courtney, visited
the Toll new zealand and Toll ipeC site, and hosted a q&a
session for almost two hours.
They signed autographs, chatted with guests and described
their profession with passion.
it was immediately very apparent that the racing drivers of
today must be intelligent, articulate and genial. it’s not enough
any more just to be able to drive a hugely powerful car very
fast, modern sportsmen have to be able to woo their public.
40 tOLL tOdAY
TOp
l-r: James and
garth signing
autographs for their
new zealand fans.
AbOvE LEFT
The team talking to
the drivers.
AbOvE RIGHT
l-r: James
Courtney, garth
tander, greg Miller
and Murray gardner,
Gm Toll new zealand,
north island.
Garth and James certainly did that; their audience was
captivated as they described tactics, performance statistics,
racing circuits and much more. perhaps most illuminating of
all were their personal philosophies of competing and winning.
as sports professionals they fully appreciated the
professionalism that the company brings to the Toll Holden
racing Team. The Toll approach to competitiveness fits exactly
with that of the drivers.
Group General manager Greg miller was delighted to welcome
the duo to new zealand and said, “our team and customers
were delighted to hear first-hand of the trials and tribulations
of these two fine sports professionals as well as the friendly
ribbing and personal q&a session they provided. This was a
great treat for all who attended!”

Toll priority staff volunteer
for Kids under Cover
on 20 march, a group of Toll priority
employees and their families
volunteered to assist in the Twilight
Running Festival in Brisbane.
The Twilight running Festival raised
money for Kids Under Cover, a not for
profit organisation building homes and
providing scholarships for homeless and
at risk youth.
With a$1 from the entry fee of each
runner donated to the charity, the event
raised over a$10,000.
Kids under Cover is a customer of Toll
priority DX solutions, using the DX
network and services for the distribution
of internal mail, as well as their annual
report and campaigns throughout the
year.
on the day, 14 Toll priority staff members
and their families spent up to six hours at
Automotive runs for the kids
an intrepid group of runners, joggers, striders and shufflers
from automotive, Toll Global logistics turned out recently to
participate in the melbourne Run for the Kids fundraising event.
the event assisting the event organisers
with registrations, runner recovery and
water stations, and handing out medals
to the runners.
Shona McNeill, Community Fundraising
and events Coordinator at Kids under
Cover said, “it was so great to meet the
Toll team; you all did such a brilliant job
and should be so proud of yourselves!
Thank you so much for making a
difference.” <
Held in the Royal Botanic Gardens, only a hop, skip and a jump
from the Toll head offices on st Kilda road, the event raised
money for the Royal Children’s Hospital Good Friday Appeal.
Decked out in matching caps and T-shirt sporting the new Toll
logo, with the crunch of autumn leaves underfoot, the team
from Toll auto completed the course without reportable incident
(although some members felt a bit stiff the following day!).
some of our more colourful members (wearing pink feather
boas) even flirted with fame appearing both as still and (barely)
moving images on the evening TV coverage of the run.
a beautiful melbourne day and a well organised event combined
to allow a group of work friends to have fun while making a
healthy contribution to an important and worthy cause. <
COMMunITY
AbOvE
Kids under Cover’s
shona Mcneill with
Martin green, state
manager, queensland
and erika newman.
LEFT
l-r: Alison Brain,
suzie evans, Kaylene
Baker and Mandy
davies thomas.
June–auGusT 2011
41

COMMunITY
One Toll in action –
working together to help Timor Leste
Toll in Timor leste combines the capabilities of Toll remote
logistics, Toll marine logistics australia, Toll nqX and
Toll Global Forwarding who work together to provide logistics
solutions that connect Timor leste with the world.
in march this year, Toll put its combined capabilities to good
use in support of a great cause.
Wayne Leatham of St Vincent’s Hospital in sydney volunteers
his time to help the hospital’s outreach program to the Bairo
pite clinic in Dili, Timor leste. The hospital shares much needed
expertise and medical supplies and had 16 hydraulic hospital
beds to donate to the clinic. The only catch was they weighed
120kg each and needed to get from sydney to Dili. This is
where Toll stepped in.
Wayne had seen Toll remote logistics supporting the Tour de
Timor cycle race that he had participated in. so he contacted
Toll to see if there was any way they could assist. The next
day Barry Drape from Toll nqX was on the phone asking “how
can we help?”
Wayne outlined the challenge and shortly afterwards got a
call from Toll nqX operations manager Craig Dunscombe
to arrange pick-up on Toll’s daily B-double curtain side road
transporter. Coincidentally, it had been Craig who while working
as a driver had delivered the same beds to the hospital some
years earlier.
in preparation for the pick-up, Wayne called in his mates
from the BlG cycle group to provide the person-power to
get the beds packed up from the hospital and into storage
ready for pick up.
Toll nqX transported the beds from sydney to Darwin by road
Scott sheds his locks and raises
over A$7k for leukaemia research
big congratulations to Scott Van Loon, Toll energy’s senior
a operations manager in Darwin who very bravely took part
in The World’s Greatest Shave on saturday 12 march.
Daring scott raised over a$7,000 for the Leukaemia Foundation
by having his luscious locks shaved off!
Hygiene rules prevented any participants from having anything
less than a “number one” but as you can see from the before
and after pictures, scott took a trip to the barber’s after the
main event to finish off the new look off.
42 tOLL tOdAY
where Rod Clarke from Toll remote logistics’ Darwin supply
chain office made customs and shipping arrangements, while
Fiona Goulding from Toll marine logistics australia arranged
for the consignment to be packed and loaded onto one of their
vessels headed for Dili.
on arrival in Dili, Toll remote logistics’ supply Chain manager
Robert Lachmund took delivery of the beds and handled the
customs clearance and port duties before delivering the beds
to the Bairo pite clinic where they were gratefully received by
Dr Dan Murphy.
With the hard work of Wayne leatham and the support
of a range of Toll’s great can-do staff, an opportunity had
been translated into a great outcome for the community
of Timor leste.
Toll would like to thank Wayne for all of his efforts and are
pleased that we could help. <
as we go to print, scott was the top fund raiser in nT for solo
and team donations. a fantastic job for a very worthwhile
cause; well done scott. <
AbOvE
Robert Lachmund
delivering beds to
dr dan Murphy.
LEFT
scott before and after.

Toll teams battle
it out on the
green for charity
it’s no secret that our employees love playing golf, and when
a charity is the good cause, it’s easy to get volunteers
to take part.
earlier this year, golfers from Toll people, Toll nqX, Toll
intermodal, Toll ipeC, Toll Global Forwarding, Contract logistics
and automotive from the Toll Global logistics division, Toll
energy and Toll express took part in the Wa Toll Golf Day.
Held at the Burswood Golf Club in perth, Toll staff invited their
clients to take part and together raise cash for the Princess
Margaret’s Children’s Hospital.
Toll people was also involved in the motor industry Foundation
golf day in Wa, where state manager, Tony O’Donnell won the
top prize of a$5,000. He kindly donated this back to the charity
to help provide families in need with vehicles.
Jason Holmes from Toll intermodal did a great job of organising
the day and has already started to plan the event for 2012.
if you would like to take part, please contact Jason at
jason.holmes@tollgroup.com
The team in Toll new zealand also raised money for charity
by playing their favourite sport.
The Toll nz team raised over nz$8,500 for victims of the
Christchurch earthquake.
The winners on the day were:
• Best gross – Ross Allan, Kiwirail interislander
• Best single stableford – Garth Deenik, DB Breweries
• Best Ambrose group – Stephen Thomas, Branch
manager Tauranga; Steve Davies, 2D Consulting;
Andrew Smith, pakline marketing and sales; and
Shane Storrie, scott’s seafoods
• Best Lady – Judy Fawdray, Toll new zealand.
The support of sponsors for this event is much appreciated
and most have been involved for a number of years. a big
thank you must go to them all. <
COMMunITY
June–auGusT 2011
43

COMMunITY
44 tOLL tOdAY
Toll going ‘over the top’
to fight prostate cancer
Toll energy is proud to be supporting the extraordinary
expedition of two brothers boating from sydney to perth
to raise awareness and funds to fight prostate cancer.
Peter and Philip Jenkins are set to embark on a voyage
stretching more than 9,500km across the top of australia’s
rugged coastline in an 8.6m rigid inflatable boat – more
commonly referred to as a ‘rubber duck’.
The trip is part of the Honda Over The Top Expedition, developed
by the brothers to raise funds and awareness of the relatively
unknown killer of men – prostate cancer. The expedition will
stop at 26 locations along the australian coast, where the pair
will conduct special presentations at yacht and boating clubs.
as part of their commitment to the cause, Toll energy will lend
its services to transfer the expedition’s boat from perth to
sydney for the International Boat Show on 28 July to 1 august,
where the brothers’ 10 week journey will begin. Toll will also
assist the team with transporting other materials.
each year in australia, close to 3,000 men die of prostate cancer
– equal to the number of women who die from breast cancer.
The expedition mission is to raise in excess of a$200,000 for
the Cancer Council australia.
With a family history of prostate cancer, peter is passionate
about sharing his story with boating enthusiasts.
“i was diagnosed with prostate cancer in 2008,” said peter.
“i have always been active and healthy, so to hear that i had
cancer at 61 years of age was quite a shock. Thankfully,
i detected it early and was able to receive treatment in the
least invasive method with brachytherapy.”
“my hope for this expedition is that we can educate other
australian men through our story and encourage those who
may be reluctant to visit their Gp, to book an appointment and
at least get checked.” peter is amazed by the overwhelming
support the expedition has received from the boating fraternity
and industry.
“When we approached Toll for their support, the company was
open and enthusiastic from the outset,” said peter.
“They immediately recognised the importance of what we’re
trying to achieve and have been willing to do whatever is
required to help the cause, so i can’t thank them enough,”
he said.
During the expedition, the brothers will have on ground support
from Honda dealers and the Cancer Council Australia, who will
be the beneficiaries of funds raised on behalf of the expedition.
Cancer Council Western australia education and research
Director, Terry Slevin, believes the unique event will help raise
awareness on the importance of men to seek medical help in the
early signs of disease and to have regular medical check-ups.
“There is no doubt we still have a lot to learn about how to
prevent, identify, diagnose and treat many cancers. But blokes
in particular have a lot to learn about looking after themselves,”
Terry said.
“Do what you can to reduce your cancer risk, and don’t delay
when early signs of health problems crop up,” he said.
To follow the expedition, find out more about prostate cancer
or donate online, please visit www.overthetop.com.au

Toll gang takes part in
Whitelion bail out
Whitelion is one of our most effective and efficient second
step partner programs. We work with them in four
states across australia (ViC, Tas, sa and nsW) to assist
disadvantaged youth to become ‘work ready’ for employment
within Toll’s second step program.
on 13 may Whitelion ran their inaugural nsW ‘Bail out’
fundraiser at yasmar, previously a juvenile detention centre in
nsW. Two weeks later the annual Victorian ‘Bail out’ was held
in the old melbourne Gaol. in stark contrast to traditional charity
fundraising events there were no five course meals, auction
items or black ties. as participants arrived at the facilities they
were greeted by not so friendly ‘guards’, made to hand over all
belongings and were given prison overalls to wear. They were
then fingerprinted, photographed and escorted to their cells.
The nsW ‘Toll Gang’ consisted of Roger Antochi, Danny Brady,
Nerrel Schmidt and Michael Dorgio. The ‘inmates’ at yasmar
spent a cold and unpleasant night experiencing what ‘detention’
really means to the 500 young people who reside in juvenile
detention centres across nsW. along with the other ‘inmates’
they enjoyed prison style food, cleaned their cells, attended
drug and alcohol counselling and appeared at a bail hearing.
Automotive employee saves the day
automotive employee, Dave Grant, was busy mowing his
lawn on a day off just before Christmas, when he was
called upon to perform an act of bravery.
He saw a couple go into his neighbour’s backyard, and worried
that they may be uninvited guests, Dave called his neighbour
to alert him.
When his neighbour confirmed he was not expecting visitors,
Dave alerted the police and apprehended the intruders as
they left the property with arms full of Christmas presents,
jewellery and cash.
Determined to get away with the crime, the burglar pulled a
knife on Dave. However he was able to escape unharmed
For those who did manage to fall asleep, a 2am wake up
from the guards reminded them of where they were!
saturday morning brought the nsW attorney General, the
Honourable Greg Smith, who paid a visit to the site and gave
an official pardon to all inmates and sent them on their way.
as a reward for their ‘good behaviour’ and recognising their
commitment to the event, exhausted inmates were rewarded
with a champagne breakfast. perhaps not typical prison fare,
but a well-earned reward for the ‘Toll Gang’.
The melbourne ‘inmates’ were locked up for a less daunting four
hours during which time they were harangued and taunted by
hostile guards! Elizabeth Breakey, Marie Scotson, Kane Pitman
and stella misiti – the ‘you’ve Been Toll’d’ Gang – having raised
their bail were released to enjoy the rest of the evening with
entertainment provided at the old melbourne Gaol Crime and
Justice precinct.
Together our Toll inmates, supported by business units, family
and friends raised over $8,500 for Whitelion.
Well done to the participants and business units for this great
effort for a wonderful organisation. <
and trapped the criminal until the police arrived to arrest him.
Thankfully Dave escaped the ordeal in one piece, and has since
been dubbed a local hero by his community, appearing in the
Penrith Times in recognition of his act of bravery.
His workmates at automotive are also proud of him, and
pleased to have such a community conscious colleague on
their team.
manager Andrew Hawes said, “Dave showed the importance
of being a good neighbour, and did his friend, his community
and the police a favour ahead of the festive season.
“We’re pleased to have such a good samaritan on the team!” <
AbOvE LEFT
The Toll Gang.
l-r: stella Misiti,
Marie scotson,
elizabeth Breakey
and Kane Pitman.
COMMunITY
AbOvE RIGHT
The Toll Gang.
l-r: Roger, nerrel,
Michael and danny.
June–auGusT 2011
45

WELLbEInG
46 tOLL tOdAY
Men’s Health Week
The transport industry is a key employer of men of all ages,
shapes and sizes, and Toll is no different. so when Men’s
Health Week approached us to ask for our support in promoting
the message of health and wellbeing to our workforce, we were
delighted to be involved.
Typically men visit the doctor and dentist less than women,
talk about their health concerns less, and are less likely to
seek advice when they do have a problem. men’s Health Week
encourages men to face up to their health issues and points
out the places where help is available.
The week raises awareness of health issues that men face,
and make them aware of a number of ways they can improve
their fitness.
a good place to start is with a health assessment, and men’s
Health Week has launched a survey this year to do just that. The
‘What’s Your Score’ questionnaire is a simple health assessment
which asks questions about diet, exercise patterns and stress.
after completing the quick survey online, participants can
then check their score against famous people who have also
taken the test, including a number of sports stars, to see how
well they are doing.
For those who want to improve their health and wellbeing,
there are resources and links on the site for more information
about a range of issues from early diabetes detection and
weight management, to prostate screening and mental health.
Visit www.whatsyourscore.com.au to take the test and find
out more about improving your health.
Supporting men’s (and women’s) health at Toll
Throughout men’s Health Week, Toll express worked with the
organisers to host a number of breakfast and health information
sessions.
The teams were treated to a healthy breakfast while they
listened to health professionals and sports stars talk about
the benefits of keeping healthy, and giving them some great
tips to leading a healthier lifestyle.
there are some important ways you can reduce your risk
of illness and disease:
• quit smoking or help a mate quit
• Take care in the sun
• aim for a healthy body weight
• Be physically active
• reduce your alcohol intake
• Get age-appropriate check-ups
The men’s Health Week team visited the following sites during
the week’s celebrations:
tuesday 14 June – altona north, melbourne
Wednesday 15 June – eastern Creek, sydney
thursday 16 June – richlands, Brisbane
Friday 17 June – regency park, adelaide
photos and a full report of the week’s events will be in the
september-november edition of Toll Today.

Staff milestones
10 years’ service
Alana Grima – Toll IPEC, Altona North, VIC
Alex Siscos – Toll Tasmania, Port Melbourne, VIC
Allen Walton – Contract Logistics, Michinbury, NSW
Angela Villegas – Toll Shipping, Port Melbourne, VIC
Anthony Rhook – Toll Intermodal, Laverton, VIC
Arthur Ioannidis – Toll IPEC, Altona North, VIC
Brian Connor – Toll Fleet, Perth, WA
Corina Furlong – Toll Transitions, Brisbane, QLD
Christopher Angwin – Toll Express, Altona, VIC
Darren Farr – Toll New Zealand, Whangarei, NZ
Darren Williams – Toll Shipping, Burnie, TAS
David Morgan – Toll IPEC, Altona North, VIC
David Thomas – Automotive, Altona North, VIC
Edward Cassar – Toll Express, Altona, VIC
Ed Tidmarsh – Toll Inventory Capital Solutions, North Ryde, NSW
Elizabeth Wilding – Toll Intermodal, Chullora, NSW
Ernst Stocher – Toll IPEC, Altona North, VIC
Eugene Louis – Toll Fleet, Dry Creek, SA
Frank Galea – Toll IPEC, Altona North, VIC
Funaki Talanoa – Toll IPEC, Bankstown, NSW
Gary Jones – Toll Express, Chullora, NSW
Gavin Barlow – Toll New Zealand, Whangarei, NZ
Gregory Liebig – Automotive, Kewdale, WA
Graham Wakefield – Toll IPEC, Moorebank, NSW
Grant Boyle – Toll Express, Altona, VIC
Hiep Van – Toll IPEC, Altona North, VIC
Ian McDonald – Toll Express, Eastern Creek, NSW
Jason Fuller – Automotive, Queanbeyan, ACT
Jim Koutsiouroumpas – Toll IPEC, Altona North, VIC
Justin Hogg – Toll IPEC, Moorebank, NSW
Kevin Johnson – Toll Express, Eastern Creek, NSW
Lorene Smith – Toll Express, Perth Airport, WA
Marius Smith – Toll Inventory Capital Solutions, North Ryde, NSW
Mark Rainey – Toll IPEC, Altona North, VIC
Matthew Reichelt – Contract Logistics, Dandenong, VIC
Metin Karademir – Toll IPEC, Altona North, VIC
Michael Liptak – Toll Express, Altona, VIC
Michelle Bright – Toll Express, Eastern Creek, NSW
Neil Sharrocks – Toll Express, Altona, VIC
Nick Jones – Toll Global Forwarding, Murarrie, QLD
Paul Giotas – Toll Shipping, Port Melbourne, VIC
Peter Calland – Toll IPEC, Altona North, VIC
Petros Koutros – Toll Corporate, Dandenong South, VIC
Rabih Chami – Toll IPEC, Altona North, VIC
Raymond Lawson – Toll IPEC, Altona North, VIC
Rene Kaji – Toll Express, Eastern Creek, NSW
Robert Mulcahy – Toll Refrigerated, Morningside, QLD
Robyn Sanchez – Toll Tasmania, Port Melbourne, VIC
Rose-Marie Wyllie – Toll Intermodal, Welshpool, WA
Ross Longmire – Toll Express, Altona, VIC
Ruth Ahern – Parts Logistics, Altona, VIC
Sandra Didus – Toll Express, Altona, VIC
Sharon Carrarini – Toll Express, Altona, VIC
Simon Hall – Toll Global Forwarding, Melbourne, VIC
Simon Mountford – Automotive, Arndell Park, NSW
Stuart Power – Toll Tasmania, Port Melbourne, VIC
Tamara Oades – Toll Refrigerated, Ingleburn, NSW
Timothy Raymond Noble – Toll Express, Perth Airport, WA
Trevor Bamford – Toll IPEC, Altona North, VIC
Troy Czyzewski – Toll IPEC, Altona North, VIC
Wayne Patterson – Toll IPEC, Altona North, VIC
Wayne Van Der Poel – Parts Logistics, Altona, VIC
Ziya Karademir – Toll IPEC, Altona North, VIC
15 years’ service
Adrian Coles – Toll Priority, DX Adelaide, SA
Angelo Papadam – Toll Priority, Erskineville, NSW
Anthony Attard – Toll Shipping, Port Melbourne, VIC
Bradley Boyle – Toll Priority, Silverwater, NSW
15 years’ service – Continued
Brett Carter – Toll IPEC, Altona North, VIC
Brett Schinck – Toll Shipping, Port Melbourne, VIC
Carroll Kingi – Toll Express, Altona, VIC
Claudio Buttafuoco – Toll Express, Eastern Creek, NSW
Dawn Bunting – Automotive, Altona North, VIC
David Gillespie – Toll IPEC, Canberra, ACT
David Jolley – Toll Refrigerated, Morningside, QLD
Dean Barr – Toll IPEC, Altona North, VIC
Dexter Ireland – Toll Intermodal, Laverton, VIC
Edward Matthews – Toll Priority, Erskineville, NSW
Gail Stokely – Toll Tasmania, Port Melbourne, VIC
Gary Sutton – Automotive, Dandenong, VIC
Georgina Fiorentino – Toll Priority, Port Melbourne, VIC
Helen Felicity Jackson – Toll Intermodal, Cairns, QLD
Ian Didlick – Toll Intermodal, Moolabin, QLD
James McPhee – Toll Refrigerated, Morningside, QLD
Jeffrey Brown – Toll Chemical Logistics, Arndell Park, NSW
John Brabemder – Toll IPEC, Perth, WA
Joseph Bonnici – Toll Express, Altona, VIC
Kenneth Lee – Toll Tasmania, Port Melbourne, VIC
Kevin Farrell – Contract Logistics, Girraween, NSW
Kevin Rugg – Toll Priority, Mascot, NSW
Koro Whitinui – Toll New Zealand, Kaitaia, NZ
Lance Coleman – Automotive, Arndell Park, NSW
Les Mayne – Toll Shipping, Port Melbourne, VIC
Magdaline Holden – Toll Express, Altona, VIC
Mark McCormack – Toll Express, Eastern Creek, NSW
Martin Handley – Toll Global Forwarding, Melbourne, VIC
Mary Woodyard – Toll Priority, Port Melbourne, VIC
Michael Jordan – Toll New Zealand, Whangarei, NZ
Michael Lavender – Toll IPEC, Homebush, NSW
Michael Nolton – Toll Shipping, Port Melbourne, VIC
Michael Salakas – Toll Priority, Erskineville, NSW
Neil Wick – Toll New Zealand, Greymouth, NZ
Nian Mau – Toll IPEC, Perth, WA
Nicole Anne Ferguson – Toll People, Archerfield, QLD
Patricia May Mccrone – Toll Intermodal, Moolabin, QLD
Paul Hughes – Contract Logistics, Kewdale, WA
Paul Colquhoun – Contract Logistics, Archerfield, QLD
Paul Sleep – Automotive, Dry Creek, SA
Peter Lapham – Toll Chemical Logistics, Welshpool, WA
Peter Stewart Philip – Toll Intermodal, Moolabin, QLD
Peter Sumner – Toll Chemical Logistics, Welshpool, WA
Phillip Eric Johnson – Toll Intermodal, Cairns, QLD
Phillip Standring – Toll Express, Eastern Creek, NSW
Robert Symons – Toll Shipping, Burnie, TAS
Rodger Doorn – Automotive, Arndell Park, NSW
Rodney Nadudvary – Contract Logistics, Hastings, VIC
Roslyn Marr – Toll IPEC, Moorebank, NSW
Sam Debrincat – Toll Shipping, Port Melbourne, VIC
Stephen McKenzie – Toll IPEC, Moorebank, NSW
Stephen Rowe – Toll IPEC, Brisbane, QLD
Stephen Saliba – Toll Shipping, Port Melbourne, VIC
Stuart De Bomford – Toll Shipping, Burnie, TAS
Vincent Feehan – Toll Chemical Logistics, Hallam, VIC
Warrick Garrigan – Automotive, Dry Creek, SA
Wayne Howells – Toll Tasmania, Hobart, TAS
Wayne Whye – Automotive, Hamilton, QLD
20 years’ service
email your staff milestones to editor@tollgroup.com for publication
in the next edition of Toll Today.
Adrian Davis – Toll Express, Altona, VIC
Alan Pickens – Toll Tasmania, Port Melbourne, VIC
Brian Izzard – Toll Intermodal, Townsville, QLD
Bruce Butler – Toll Express, Regency Park, SA
David Gilmore – Toll Intermodal, Moolabin, QLD
Douglas Jarman – Automotive, Yeerongpilly, QLD
George Karkanis – Toll Corporate, Doveton, VIC
Giuseppe Scarmozzino – Automotive, Somerton, VIC
Glen David Binney – Parts Logistics, Campbelfield, VIC
20 years’ service – Continued
Glen Pershouse – Toll Intermodal, Moolabin, QLD
Graham Dalman – Automotive, Altona North, VIC
Jason Cappadona – Toll IPEC, Moorebank, NSW
John Beckwith – Toll Chemical Logistics, Laverton North, VIC
Linton Cunnington – Toll Chemical Logistics, Laverton North, VIC
Lorna Patricia Clarke – Toll Express, Perth Airport, WA
Michael Mancini – Automotive, Campbelfield, VIC
Michael Flude – Toll Tasmania, Hobart, TAS
Mika Suominen – Toll IPEC, Brisbane, QLD
Neil Anderson – Contract Logistics, Wingfield, SA
Richard Nelson – Toll Intermodal, Townsville, QLD
Norman Kermaghan – Toll Intermodal, Moolabin, QLD
Patrick Haydon – Toll Intermodal, Moolabin, QLD
Peter Tyson – Toll Express, Regency Park, SA
Raymond Hobman – Toll Express, Eastern Creek, NSW
Raymond Walker – Toll Express, Altona, VIC
Rhona Hopkins – Toll IPEC, Homebush, NSW
Robert Bourke – Toll Priority, Silverwater, NSW
Robert Campbell – Toll Express, Eastern Creek, NSW
Robert Dibbs – Automotive, Thornbury, VIC
San Juan Isagani – Automotive, Yennora, NSW
Sharyn Kemp – Toll in2store, Altona North, VIC
Sue Tulk – Toll Priority, Erskineville, SA
Tony Antoniou – Toll Priority, Adelaide Airport, SA
Victor Lee – Toll Priority, Silverwater, NSW
25 years’ service
Andrew Angelo – Contract Logistics, Minchinbury, NSW
Bruce Robert Hunt – Toll Express, Perth Airport, WA
Garry Falkner – Toll IPEC, Ballarat, VIC
Graham Griffiths – Toll Shipping, Burnie, TAS
Graham McHenry – Toll Tasmania, Hobart, TAS
Grant Shadbolt – Toll Tasmania, Burnie, TAS
Ian Stewart O’Brien – Toll Intermodal, Mackay, QLD
Ingemar Johansson – Toll IPEC, Moorebank, NSW
James Beamish – Toll Shipping, Burnie, TAS
John Manduca – Toll Express, Altona, VIC
Lori Richey – Toll IPEC, Moorebank, NSW
Lynette Harris – Toll New Zealand, Hastings, VIC
Theo Papagianopoulos – Contract Logistics, Sunshine, VIC
Peter Crameri – Toll IPEC, Moorebank, NSW
Shane Thompson – Toll IPEC, Canberra, ACT
Steve Shannon – Toll Shipping, Port Melbourne, VIC
Wayne Newett – Toll Shipping, Burnie, TAS
30 years’ service
Angela Billett – Toll Priority, Adelaide Airport, SA
Avon Anderson – Toll New Zealand, Ashburton, NZ
Denise Truscott – Toll IPEC, Mackay, QLD
Fillia Mavrikakis – Toll IPEC, Adelaide, SA
Francis Terrance Reily – Contract Logistics, Heathwood, QLD
Geoffrey Henderson – Toll Chemical Logistics, Laverton North, VIC
John Alderman – Toll Corporate, Doveton, VIC
Peter Knight – Toll Priority, Silverwater, NSW
Steve Hende – Toll Intermodal, Laverton, VIC
35 years’ service
Keith Worthing – Toll IPEC, Moorebank, NSW
Mark McDonough – Toll Priority, Silverwater, NSW
Milton Park – Toll IPEC, Moorebank, NSW
Nigel Patel – Toll New Zealand, Wellington, NZ
Robert Hall – Toll Priority, Adelaide Airport, SA
Zeki Guzel – Toll IPEC, Altona North, VIC
40 years’ service
Martin George Degn – Contract Logistics, Yeerongpilly, QLD
Trevor John Maguire – Contract Logistics, Yeerongpilly, QLD
STAFF MILESTOnES
June–auGusT 2011
47

Help us fill this space
Toll has a rich history spanning over a hundred and twenty years.
We are opening a museum this year in Melbourne to capture the
many stories which have shaped the company.
The museum will showcase items from Toll and acquired
companies including vehicles, uniforms, memorabilia and
photography.
In bringing our history to life, we are looking for submissions
and donations from around the Group. Please contact Group
Corporate Affairs with details of your items at GCA@tollgroup.com
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