Xerox Document Centre 440/432/420 User Guide

Symptom Recommendation
Received fax and report documents will not
print
A fax will not print; it is marked Held in the
Fax Queue
� Check the fax enabled paper trays in
Machine Status. You might need to ask
the Key Operator to change the settings.
For example, if you want a fax to print on
blue paper and the Key Operator has
disabled fax printing on blue paper, you
cannot use it unless the Key Operator
enables fax printing on that specific type
of paper.
� Contact the Key Operator and make
sure that the Junk Fax feature is not
enabled in the Fax Communications
setups.
� Check Paper Supply Status in Machine
Status to see if the paper in the paper
tray is fax enabled. If it is not enabled,
contact the Key Operator. For example,
if the Key Operator enabled only blue 8
1/2” x 11” paper for fax jobs, the machine
prints fax jobs only on blue paper. Or the
Key Operator might want to set up the
machine so fax documents do not print
on letterhead paper.
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