Xerox Document Centre 440/432/420 User Guide

Fault Clearance Procedure
If a fault or problem occurs, there are several ways in which the
type of fault can be identified. Once a fault or problem is
identified, establish the probable cause and apply the
appropriate solution.
- If a fault occurs, refer to the screen messages and
animated graphics and clear the fault in the order
specified.
- If the problem is not solved by following the screen
messages and graphics, refer to the problem solving
tables on the following pages and apply the appropriate
solution as described.
- Also refer to the faults codes displayed in the Print Queue
or Faults List in the Machine Status mode. Refer to page
12-15 for an explanation of some of the fault codes and
corresponding corrective actions.
- Alternatively, contact the DC440/432/420 Key Operator
for assistance.
- Or switch the machine off and then on again. Ensure that
you follow the relevant power On/Off instructions as
described in Chapter 2 of this user guide.
CAUTION: Failure to leave at least 20 seconds between
repeated power OFF /ON can result in damage to the
DC440/432/420 hard drive.
- If the problem persists, or a message indicates that you
should call for service, please refer to the “Call for Service
procedure” on 12-19.
NOTE: If Fax is enabled and a loss of power occurs, the
DC440/432/420 will print a Power Off Report when the
machine is switched on. This will show a list of the fax jobs lost
during the power loss.
Page 12-2 Xerox Document Centre 440/432/420 User Guide