ACTION PLAN - University of Ulster

ACTION PLAN
GOAL 2: Increase retention of first – time, Fall 2003 students by six percentage points.
KEY STRATEGY F: Continue to expand Web Presence (FAQ for registration, advising, billing, etc.)
Closely related to Goal 1 Strategy H and Goal 2 Strategy B
IMPLEMENTATION SCHEDULE/TIMETABLE
Steps Responsibility Target Date /
Streamline the Student portions of the ULM website to meet the
student needs as well as provide information that is beneficial to
students. Utilizing student surveys along with student and staff
input and user testing will do this.
Inform faculty and staff of additions and changes to the ULM
website and related services on a regular basis.
Developing a Frequently Asked Question (FAQs) site. Each
Office which provides direct services to students will be
required to list and answer the most common questions their
departments receive. This will first be organized as FAQ at
administrative, student services level. Eventually, individual
colleges/departments will be able to develop their own faqs for
their students.
Link FAQ to University web page was well as to Current and
Prospective student web pages. Future plans are to develop a
searchable database for campus wide situations.
Coordinator: Dr. Bruno
Retention Committee Contact:: Dr. Jay Bulot
Completion Date
Rob Glaze Currently Ongoing
Sheau Yun
Rob Glaze-
putting it online,
Departmental
University Staff
for information.
Chance Eppinette,
Rob Glaze
August 2003 –
October 2003
May/June 2004
Budget/Reallocation Plan:
All items can be completed using existing budgetary resources dedicated to maintenance and upgrade of web
resources, no additional funding is anticipated as being required.
Evaluation/Control:
Tracking usage will be the primary methods for evaluations.
FAQ should evolve to address future questions as situations change. It may be necessary for mandate
departmental evaluations of FAQ at least 1 a year, if not each semester.