ACTION PLAN - University of Ulster

Resource Requirements
Goal 1 Increase retention of all first-time Fall 2002 students from 58.7% to
59.7% percent.
Action Plan Anticipated Savings or
Increased Expenditures
A Enhance customer
service by extending hours.
B Communicating directly to
the President that Retention
is a priority.
C Design internal
communication system to
keep faculty and staff
informed.
D Develop internal marketing
campaign.
E Include faculty in retention
equation.
Accomplished through flextime.
Neutral
Explanation
For expanded extended
customer service.
Neutral Possible service for
promotion and tenure.
$10,000 To deliver the retention
message and support
the success of the
Retention Plan.
Neutral Evaluate faculty
attitudes toward
retention efforts.
Neutral
F Determine retention-friendly
faculty to enlist.
G Improve faculty morale. Neutral Dedication of time.
H Develop web page. Available Resources
Reallocated.
I Design a campus safety
campaign.
$550,745 The lighting and call box
are being installed. Bids
are being received for
the card access. The
seminars, AEDS,
training and digital
surveillance are needed
safety measures.
J Establish an academic Available Title III Funds:
advising committee and 2002-2003=$3,300
develop a comprehensive,
university-wide advising
plan.
2003-2004=$1,800
K Customer service training Funding thru CPTP
for all staff.
program at a cost of $4,150
for each two and a half day
cluster of training sessions.
L Form planning committee $4,000 start up
for Adopt-a-Campus
program.
$1,500 to replace signs,
tools, and bags
M Establish Early Alert
system.
Reallocation of time.