Membership - AAA Western & Central New York

Membership
“ AAA is the smart
choice for us.”
ANNETTE & SOPHIE
HERMAN
AAA MEMBERS
MEMBERSHIP
BENEFITS GUIDE
• ROADSIDE ASSISTANCE
• INSURANCE
• TRAVEL PLANNING
• FINANCIAL SERVICES
• MEMBER SAVINGS
• AAA.COM

Dear Member,
As a AAA member, you belong to one of the largest
membership organizations in the world. AAA has served
members since 1900, and our number-one priority continues
to be high-quality, personal service. Today, there are more
than 51 million members served at over 1,100 Travel and
Insurance Centers in the United States and Canada.
There’s more value in AAA membership than you
ever imagined! Take advantage of everything that
AAA membership has to offer. Membership provides
automotive and emergency services, complete travel
planning, top-quality financial services, Show Your Card &
Save ® discounts and Home, Auto, and Life Insurance. AAA
gives you protection, convenience and savings when you
are driving, traveling far away or close to home.
The AAA Member Benefit Guide is intended to help
you take full advantage of your membership. Read it over,
then keep it handy for easy reference any time you have a
question about your benefits.
Thank you for the opportunity to serve you in the years
ahead.
AAA Western and Central New York
VISIT: YOUR LOCAL AAA | CALL: 1-800-836-CLUB | CLICK: AAA.COM
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Welcome

Benefit Guide
Membership .......................................................5
•Membership Overview
• Additional Coverage Levels
• Membership Benefits
AAA Car Care Plus ® ..........................................11
Roadside Assistance Services .........................13
• Policies and Procedures
TripTiks ® , TourBooks ® , & Maps ...........................18
• Auto Travel Services
Travel Agency ...................................................20
• Products and Policies
AAA.com ..........................................................24
• Online Travel Planning
• Manage Your Own AAA Membership
• Internet TripTik ®
Driver Training....................................................25
• Driver Improvement Program
• 5-Hour Pre-Licensing Course
• AAA Driving Academy
• Driving Programs for Seniors
Insurance ..........................................................27
• Automotive Insurance
• Homeowners Insurance
• Life Insurance
• Benefits of AAA Insurance
Financial ...........................................................30
• Financial Services
• AAA Visa ® Credit Card
Savings & Benefits ............................................32
• Show Your Card & Save ®
• Discount Tickets for Movies, Car Wash and
Amusement Parks
• AAA Travel Store
The AAA Promise ..............................................37
Privacy Notice ...................................................38
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EMERGENCY ROAD SERVICE
1-800-222-4357 (1-800-AAA-HELP)
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Phone Numbers
MEMBER SERVICE CENTER
1-800-836-CLUB (2582)
TRAVEL
1-800-937-1222
TTY NUMBER
315-451-5020
Dial 711 for New York
State Relay Service

Membership
Your AAA membership not only provides
peace of mind in the event of a breakdown
but also serves as your special passport to
valuable benefits, services and discounts.
Read on to find out why more than 51 million
members nationwide choose AAA.
Your Basic Membership
Your membership doesn’t just cover one car. Your membership
covers you, in any vehicle you are driving or a passenger in that
becomes disabled. See page 13 for eligible vehicles.
You should carry your card with you at all times. The first person in
a household who joins the Club is referred to as the Primary Member.
Other members in your household are not eligible to use your card,
but they can be added to your membership at a discounted Associate
Member rate. A separate membership card will be issued for each
person. Associate Members must carry the same coverage, either Basic,
Plus/RV ® or Premier/RV ® , as the Primary Member.
Here are just a few of the benefits
that all AAA members receive:
• Discounts on Home, Auto
and Life Insurance
• Full-service Travel Agency
• 24-Hour Emergency
Roadside Assistance
• Free TripTiks ® , TourBooks ® ,
and maps
• AAA Worldpoints ®
Visa ® Card
• Discounted movie tickets and car
wash tickets
• Member Savings through the Show
Your Card & Save ® program
• Driver programs for teens and adults
• AAA.com
• AAA Approved Auto Repair
• AAA Car Care Plus ®
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Membership
Adding Extended Benefits
Members are eligible to upgrade to AAA Plus/RV ® and/or AAA
Premier/RV ® offering enhanced benefits. See below for a comparison.
Emergency Road Service benefits become available 10 days after your
membership upgrade occurs.
AAA Basic ® Benefits
Sets the standard in Roadside Assistance
Towing - Free tow back to AAA facility that
comes to your rescue, the closest AAA Auto
Repair facility, or up to five miles elsewhere.
Tire Change - Vehicle’s inflated spare
will be installed; dual wheels excluded.
Locksmith Service - Coverage or reimbursement of locksmith
services up to $50 to gain entry or replace broken or missing keys.
Battery Service - An attempt will be made to start your vehicle.
Extrication/Winching - One service vehicle and driver will extricate
your vehicle when it can be safely reached from a normally traveled
road or established thoroughfare.
Fuel Delivery - Delivery of sufficient fuel (at pump prices) to reach
the nearest facility.
Trip Interruption - None.
Free Hertz #1 Club Gold Membership - Enjoy all the benefits of
Hertz Gold services free, PLUS get 600 Hertz Gold Plus Rewards Bonus
points after the first Gold rental, enough for One Free Rental Day!
(See details on page 9)
AAA Plus/RV ® Benefits
Our most popular membership
AAA Plus/RV ® includes all of the above plus…
Towing - Up to 100 miles anywhere.
Tire Change - Same as Basic Membership;
dual-wheeled recreational vehicles will
be serviced.
Locksmith Service - Coverage or reimbursement of locksmith services
up to $100 to gain entry, replace broken or missing keys or make the
vehicle operable.
Battery Service - An attempt will be made to start your vehicle.
Extrication/Winching - Second service vehicle and driver for one hour.
Fuel Delivery - Delivery of sufficient fuel (at no charge) to reach the
nearest facility.
Trip Interruption - Protection up to $350. (See details on page 8)
Free Hertz #1 Club Gold Membership - Same as Basic Membership.
(See details on page 9)

Membership
AAA Premier/RV ® Benefits
For the most personal service
AAA Premier/RV ® includes all of the above plus…
Towing - Up to 200 miles towing on one of
four allowable service calls per year. 100 miles
of towing still applies on the remaining three
allowable calls per year.
Complimentary Rental Car - Standard-class rental available for one
day at no charge if member’s vehicle is towed in the Western & Central
New York area on one of the four allowable service calls per year and
transportation is needed. (See details on page 8).
Trip Interruption - Protection up to $1000. (See details on page 8)
Same rules and regulations apply to both AAA Plus/RV ® and AAA
Premier/RV ® Trip Interruption.
Fee Free Travel Planning and Booking - AAA Travel Experts will
book your flights, cruises, or tour packages – as well as provide all kinds
of travel advice – with no service fees charged to Premier members. This
can save you $25 - $50 with every booking!
Free Hertz #1 Club Gold Membership - Enjoy all the benefits of
Hertz Gold services free, PLUS AAA Premier ® members get 1,000 Hertz
Gold Plus Rewards Bonus points after the first Gold rental, enough for
Two Free Weekend Rental Days! (See details on page 9)
Concierge Travel Services - Exclusive toll-free number at
1-888-222-3666 for services such as: en-route travel directions,
sporting/theater/dinner tickets and reservations, free international maps
and guidebooks, golf tee times and reservations, and more...
Used Car History Info - Receive up to two free vehicle history
“Car Fax” reports annually.
Accident Assist - Help contacting family members, locating
accommodations/restaurants out of town following an accident
or breakdown.
Discounts - Periodic discounts available in our AAA Travel Store, AAA
Driving Academy and classes, extended automobile warranties, special
travel packages, and more...
Mechanical Questions - ASE-certified personnel available to answer
questions on performance, diagnosis of problems and to verify or
estimate repairs.
The extended coverages of AAA Plus/RV ® and AAA Premier/RV ® also
include motorcycles, motor homes, and pickup trucks with a camper
and travel trailers - in addition to private passenger cars.
Memberships can be updated at any time by calling 1-800-836-CLUB, visiting
any of our Travel and Insurance Centers listed on the back cover or by managing
your own account on AAA.com.
Note: AAA Plus/RV ® benefits begin ten days after receipt of Plus dues. AAA Plus/
RV ® and AAA Premier/RV ® service will not be rendered for pre-existing problems.
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Membership
Trip Interruption Protection - up to $350
In the event an auto trip* is delayed or canceled due to mechanical
disablement, a collision causing disablement or theft of your eligible
vehicle, AAA Plus/RV ® provides reimbursement up to $350 for food and
lodging OR a car rental (AAA Premier/RV ® allows for reimbursement
allowance of up to $1000). At the member’s option, a rental car can
be secured to continue the trip or return home OR seek temporary
lodging and food while waiting for repairs (NOT BOTH). All coverages
cease upon returning home. Coverage for food and lodging ceases
when vehicle is repaired. Members must provide dated, itemized
receipts and proof of disablement for reimbursement consideration.
Miscellaneous expenses, such as telephone charges and car rental
insurance options, are not covered. One claim allowed per incident.
Delays due to extreme weather conditions are not reimbursable in the
absence of specific mechanical failure. Food/Lodging receipts must be
for establishments in the same vicinity as the breakdown.
Note: AAA Plus/RV ® benefits begin ten days after receipt of Plus dues.
* Definition of Trip: Travel beyond 50 miles from permanent and alternate
residence with a qualified disablement involving an overnight delay.
To obtain a Trip Interruption Claim form contact AAA
Member Services at 1-800-836-2582.
Complimentary 1-Day Rental Car
AAA Premier/RV ® provides a local rental car for one day per
membership year in the event of a breakdown within the Western &
Central New York area in which transportation is needed. AAA Premier/
RV ® members will be required to contact AAA WCNY in the event of a
roadside service issue. Upon determination that a vehicle tow is required,
AAA WCNY will contact Enterprise and must provide a Corporate Class
ID at the time of reservation for the rental to qualify for the terms of this
agreement.
Liability Protection:
Premier Members will be required to protect themselves, Enterprise
and AAA WCNY from liability exposure. Liability will be carried by, and
maintained at the members expense on their personal auto policy or
by purchasing supplemental coverage from Enterprise. The member
assumes full financial responsibility for damage or loss to the rental
vehicle.
In the event that the rental term exceeds one day (portion covered
by AAA Premier Program) the member will be responsible for the cost
of the rental for any time period beyond the first day, including all
liability/collision/comprehensive protection.
Vehicles under these terms will be available at any Enterprise
location in Western or Central New York during regular business hours.

Membership
After business hours, reservations may be made in order to acquire a
vehicle immediately at the open of business the next day. Members
may pick up the vehicle at the rental office or may take advantage of
the Enterprise free pick-up service if available.
This offer is available to renters/members ages 25 and up with
a valid credit card in their name. Those under age 25 are subject to
surcharges payable to Enterprise.
Arrangements can also be made directly with Enterprise for renters
who do not possess a credit card in their name.
AAA Premier/RV ® will cover the cost of a mid-size vehicle for a period of one
24 hour day. Maximum reimbursement is $45.00. Members may upgrade the
vehicle taken at their own expense. AAA is not responsible for Enterprise hours
of operation, locations, inventory or service.
Hertz #1 Club Gold Membership
AAA Member Exclusive:
• Hertz #1 Club Gold is free to all members, a $60 value
• AAA members get 600 Hertz Gold Plus Rewards Bonus points, after
the first Gold rental, enough for One Free Rental Day!
• AAA Premier ® members get 1,000 Hertz Gold Plus Rewards Bonus
points, after the first Gold rental, enough for Two Free Weekend
Rental Days!
Benefits of Hertz #1 Club Gold Membership
• Speed and expedited service
• By-pass the rental counter and go straight to your vehicle
• Instant vehicle return
How to enroll
• AAA Members can enroll online at www.AAA.com/HertzGold.
• AAA Members already enrolled in the #1 Club Gold program may
call Hertz at 800-CAR-GOLD and advise that you are a AAA Member
entitled to a fee-waived membership. Hertz will verify and authorize
the fee waiver.
Members must enroll using the www.AAA.com/HertzGold on
AAA.com. Hertz Gold Plus Rewards Bonus Points will be provided to
member’s account up to 4 weeks from the first Gold rental return. Gold
profile and reservation must include your AAA/Hertz CDP# 84. Only paid
rentals of $25 or more will qualify for this promotion.
COMPARE MEMBERSHIPS NOW
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Membership
Membership Refund Policy
Members will receive a refund if the membership is canceled within
thirty days of the renewal date or join date. Entrance fees will not be
refunded. If road service, travel, or attraction discounts are used within
thirty days, the cost of service or discount will be deducted from the refund.
Automatic Dues Renewal
Authorize your AAA dues to be charged each year to your AAA/
Visa ® or another credit card (Visa ® , MasterCard or Discover) to prevent
any lapse in your AAA membership coverage.
Membership Review
AAA Western and Central New York is a not-for-profit organization.
Annual membership dues fund the member services. It is the responsibility
of the organization to monitor individual member expenses in order to
maintain reasonable membership dues for all members.
During this annual monitoring, all memberships that have service
expenses significantly exceeding generated revenue will be reduced to
the Basic level of membership the next membership year.
Membership Renewal
If payment is late and received within 90 days after the due date,
the original expiration date of your membership will not be changed,
unless you request otherwise. If requested, the revised membership
will commence upon payment and will expire the following year on the
last day of the month in which payment was received. In that event,
additional fees will apply as follows:
• Entrance fee
• 10-day wait for AAA Plus/RV ® or AAA Premier/RV ® road service
• Your membership tenure will not be affected
Code of Conduct
AAA Western and Central New York is a member organization
that proudly relies upon the partnership between our members and
our associates. As a place of business, we expect both parties to
communicate in a professional and courteous manner and cannot
accommodate disruptive and unprofessional behavior toward our
associates or other members. Management reserves the right to cancel
membership for inappropriate behavior.

AAA Car Care Plus ®
AAA Car Care Plus ®
Members find honest repairs by expert technicians at AAA Car Care
Plus ® , state-of-the-art auto repair facilities owned and operated by AAA
Western and Central New York.
At AAA Car Care Plus ® , professional service advisors explain complex
automotive issues in simple terms, and they are committed to giving you
the information you need to make smart choices about your vehicle’s
maintenance.
As a AAA member, you will get great rates, PLUS:
• An unprecedented, industry-leading warranty on parts
and labor (2 years, 24,000 miles)*
• Free vehicle report card
To make an appointment
Visit one of our two locations, call or click AAA.com/CarCarePlus
Membership • Travel • Insurance
AMHERST
2131 Eggert Road
716-362-0562
CLARENCE
8120 Main Street
716-932-3900
*Most vehicles
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Approved Auto Repair
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Approved Auto Repair
Over 30 years ago, AAA recognized that the repair process was
stressful for drivers who may not have known whom they could trust
with their automotive repairs and maintenance. Since its launch in
1975, AAA’s Approved Auto Repair program has been the answer to
that common problem.
AAA’s Approved Auto Repair facilities have been thoroughly
inspected and are tested annually to ensure they meet AAA’s demanding
quality service criteria. These shops are judged not just by the services
they provide, but also by their community reputation, appearance, staff
qualifications, and equipment.
When you choose a AAA Approved Auto Repair facility, you can feel
confident that your car will cared for by reliable technicians who can
take care of all your auto maintenance and repair needs.
To locate an Approved Auto Repair facility near you,
CALL: (800) 836-CLUB or VISIT: AAA.com/Auto.
The AAA Approved Auto Repair Advantage
• Free maintenance inspections
• Written estimates
• A 12-month or 12,000-mile warranty on repairs
• Dispute resolution

Roadside Assistance
Emergency Roadside Assistance
Emergency Roadside Assistance is available 24 hours a day, 7 days
a week and is designed to assist you in an emergency when the vehicle
you are either driving or riding in becomes disabled. Service will not be
provided for pre-existing problems. Your membership coverage applies
to those emergency and towing services listed in this handbook.
Your membership doesn’t just cover one car. Your membership
covers you, in any vehicle you are driving or a passenger in that
becomes disabled.
Eligible Vehicles - Basic Service
Service applies to all properly licensed four-wheeled motor vehicles
of the passenger, pleasure or recreational type (vans, campers and
motor homes) regardless of license plate designation--if those services
can be safely delivered.
Dual-wheeled campers/motor homes are eligible for all services
except towing, extrication/winching and tire service. Dual-wheeled
unloaded pickup trucks are eligible for all services. Dual-wheeled
vans, utility, boat and snowmobile trailers are not eligible for service.
Rented passenger vehicles and commercial vehicles are eligible for
service, with the exception of taxi cabs and limousines.
AAA Plus/RV ® and AAA Premier/RV ® members receive extended vehicle
coverage for all services to include motorcycles, all motor homes, pickup trucks
with campers and travel trailers.
Emergency Services
The following emergency services will be provided to place your
vehicle in a drivable condition. If these attempts are unsuccessful after
a reasonable effort by the service provider, the towing service provision
will apply.
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Mechanical Adjustments
Minor/temporary adjustments will be made in an attempt to enable
your vehicle to operate safely under its own power.
Towing Services
When your vehicle cannot be safely driven after attempting any of
the listed emergency services, your vehicle will be towed to the ERS
facility rendering the service, to the closest AAA Approved Auto Repair
facility, or a maximum of five miles in any direction from the point of
disablement at no charge. In instances when your vehicle becomes
disabled while towing a light-duty trailer, service will be provided
for the trailer (excludes fifth-wheel trailers). You will be required to
pay for trailer towing. Flatbed service may require an additional fee
if it is requested but not required. Towing is limited to one tow per
breakdown. Tows exceeding the allowed mileage will pay a discounted
rate for each additional mile, payable at the time of service.
AAA Plus/RV ® provides up to 100 miles of free towing in any direction from
the point of disablement to the destination of your choice. AAA Premier/RV ®
provides up to 200 miles of towing on one of your four allowable service calls,
and up to 100 miles of towing on the three remaining allowable calls.
Tire Change
Your spare will be installed to replace a flat tire. For safety reasons,
the rim should be free of rust and the tire inflated and serviceable. If
the spare cannot be safely installed, the towing provision will apply.
Locksmith Service
If your keys are locked inside the vehicle, service will be sent to gain
entrance. If the key that operates or provides access to the passenger
compartment of the vehicle is lost or broken or the service provider
cannot gain entrance to your vehicle, locksmith service up to $50 or
reimbursement for commercial locksmith service up to $50 will be
provided. In cases where the vehicle cannot be made operable, towing
services will be provided in accordance with the towing provision.
AAA Plus/RV ® and AAA Premier/RV ® provide added coverage or reimbursement
up to $100 in parts and labor for locksmith service if such service is required to
unlock your vehicle or make it operable.
Battery Service
A battery boost will be provided in an attempt to start your vehicle.
All inclusive mobile battery testing and replacement service (at a
member discounted rate) is also available to members in many areas.
Please contact us for additional information.
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Roadside Assistance

Roadside Assistance
Extrication/Winching
Your vehicle will be extricated/winched when it can be safely
reached from a normally traveled or established thoroughfare. If
special equipment, more than one truck or more than one person is
required, the associated costs may be at your expense.
AAA Plus/RV ® and AAA Premier/RV ® provide coverage to include the delivery of
services by a second truck and operator for one hour at the scene.
Fuel Delivery
A limited supply of fuel will be delivered to your disabled vehicle
to enable you to reach the nearest service station. Specific brands
or octane ratings cannot be promised. AAA Basic ® Members will be
charged the current pump price for the fuel.
AAA Plus/RV ® and AAA Premier/RV ® provide, at no additional cost, a sufficient
amount of fuel to enable you to reach the nearest service station.
Scope of Service
Under your membership, Emergency Roadside Assistance will be
provided without charge from the nearest available AAA contract
facility. Your service call will include AAA’s operator/truck traveling to the
disabled vehicle, where the service operator will attempt to make your
vehicle operable.
When your vehicle cannot be made operable upon providing the
services listed in this handbook, we will assist you in finding the
nearest open place of repair. If a repair facility cannot be located, we
will assist you in locating lodging or alternative transportation.
A $25 Service Fee, in addition to standard membership dues, will be
assessed for New or Past Due members in need of roadside assistance
at the time of activation.
Charges for service that exceed the benefits listed will be at prevailing
hourly or mileage rate of the region where service is provided. Payment
is due at the time of service by cash, check or credit card.
Roadside Assistance is provided by AAA owned fleets as well as
a nationwide network of independent contractors. We welcome
comments concerning your experience and will work with you to
resolve any concerns. Call us 24/7 at 1-800-AAA-HELP.
How to Obtain
Emergency Roadside Assistance
Call 1-800-222-4357 (1-800-AAA-HELP). You may also place your
service request or check the status of your service request by visiting
AAA.com. For those members who have a hearing impairment and use
a TTY device or relay service, please refer to the telephone numbers on
page 4 of this handbook. Some cellular phone users may dial *AAA or
*AAA1 for a free call (check with your carrier).
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Service will be provided to any member driving or riding in an
eligible vehicle when it becomes disabled.
When you place your call, please give all information asked for by
the operator. Be prepared to give your name, address, membership
number, vehicle description, location of vehicle and probable trouble.
This information is required for us to properly service you. If you have a
physical disability that requires special transportation or needs please
let us know at the time of call placement.
When the service provider arrives, you will be requested to present
your driver’s license or other photo ID and a valid membership card in
order to obtain service.
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Roadside Assistance
Stay with Your Vehicle
You should remain at or near your car to receive service. Unattended
vehicles cannot be put in running order, since they may be stolen or
need additional starting if the engine is turned off. Of course, exceptions
will be made in extenuating circumstances.
Safety
If you do not feel safe, let our call receiver know. We will notify the
proper authorities and expedite your service.
Canceling Calls
If your car starts or you remedy your problem before the service
provider arrives, please call to cancel your request so service can
be expedited for others and to assure the call won’t count against
your usage.
When Services Do Not Apply
Emergency Roadside Assistance will not be rendered to any
vehicle when towing is requested other than for mechanical
breakdown or accidents.
Unavoidable Delays
Because of our geographic location, calls for service can number
well over 3,000 per day on especially severe winter days, with every
piece of equipment in use around the clock. In these circumstances,
long delays cannot be avoided. We appreciate your patience and
assure you that you will receive service as quickly as possible.

Roadside Assistance
Alternate Service
If you have followed the procedure outlined to obtain ERS and AAA
service is not available or AAA contractor access is restricted (toll roads,
limited-access highways), the Club will provide reimbursement for
covered services at the prevailing commercial rate for the region. Full
reimbursement for covered services will be provided for police-ordered
tows and where AAA access is legally restricted.
If AAA service was available but not requested, reimbursement may
be limited to the amount the Club would normally have paid for the
covered service.
AAA Plus/RV ® and AAA Premier/RV ® provide reimbursement at
prevailing commercial rates for covered AAA Plus/RV ® and AAA
Premier/RV ® benefits if service is requested but is not available.
You must submit the original receipt within sixty days of service
for consideration. The Club may adjust or deny reimbursement for
service provided by individuals or companies not normally engaged in
providing ERS.
For lockout reimbursement, see information under Lockout Service
on page 15.
Emergency Repair Check Acceptance
Your personal check for up to $250 will be accepted by any
independent contract facility providing emergency road services or
repairs for AAA members. A valid membership card and identification
must be presented at the time of payment. The name on the check
must match the member name.
ERS Call Allowance
In an effort to increase the quality of AAA Emergency Roadside
Assistance and decrease delays, each member will be entitled to a
maximum of four free service calls per year. After the four free calls, there
will be a surcharge payable at the time of service. AAA Plus/RV ® and AAA
Premier/RV ® benefits cease after the fourth service call.
Service Comments
It is our goal to make your AAA membership invaluable. All AAA
Clubs maintain the highest quality Emergency Roadside Assistance
available throughout the continental United States, Alaska, Hawaii and
Canada. Certain benefits may vary from Club to Club. Please help us
to maintain these high standards of ERS. Any comments you may have
will enable us to continually improve our services.
We welcome any comments you have regarding our products or
services. Please address them to: AAA Western and Central New York,
Member Relations Department, 100 International Drive, Williamsville,
NY 14221.
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® ®
TripTiks, TourBooks, & Maps
Member Service Counselors
Whether you need a TripTik ® routing or a rental car reservation, AAA’s
team of Member Service Counselors can save you time and money. To
get started, call 800-836-CLUB or visit your local AAA.
Free Maps and TripTik ® Routings
A TripTik ® is a set of personalized directions that highlights the best
route to your destination. Choose whether you want the most direct
route, or if you prefer a more scenic trip designed around points of
interest. In addition to your specific route, we keep in stock dozens of
regional, state, and city maps.
Please allow two weeks’ notice for material you wish to have mailed
to you, and seven days’ notice for pre-ordered information you plan to
pick up at one of our Travel and Insurance Centers.
Internet TripTik ® Travel Planner
AAA has launched a first-of-its-kind online mapping tool, AAA’s
TripTik ® Travel Planner. At AAA.com/TripTik, you can select specific roads
to customize your route and find attractions, hotels, restaurants, and
more along the way. Once you are satisfied with your route, you can
easily print out your maps with turn-by-turn directions.
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® ®
TripTiks, TourBooks, & Maps
Domestic TourBook ® Guides
Whether you are going on a weekend getaway or an extended
vacation, AAA TourBook ® guides and maps are a great resource for
in-depth travel information for destinations across the United States,
Canada, Mexico, and the Caribbean. Accommodations and restaurants
rated in AAA’s TourBook ® guides are rigorously inspected at least once
a year and meet or exceed AAA’s exacting standards for quality. The 26
regional TourBook ® guides are are free to AAA members.
CampBook ® Guides
No matter how adventurous you are, you don’t want to delve
into the great outdoors without AAA CampBook ® guides. Outlining
campground rates, geography, climate, and local laws along your route,
these guides are an essential tool for planning your next adventure.
Updated yearly and free to members, AAA CampBooks ® are your guide
to the outside.
Reservation Assistance
AAA’s Member Service Counselors can make confirmed reservations
for you at hotels, motels, and vacation resorts. And if you need a rental
car along the way, they can make that reservation for you, too.
If you choose to make your own reservations, look for AAA’s Show
Your Card & Save ® partners to receive the lowest guaranteed rates for
AAA members. You must specifically request the AAA rate when making
reservations. For the best value, always check for exclusive AAA packages
with your AAA Travel Consultant, who frequently can find the best
discounts and value-added deals that just cannot be found elsewhere.
Travel Agency
No other travel provider offers the range of services available through
AAA Travel, the largest leisure travel organization in North America.
AAA’s travel experts are the most professional group in the industry,
with an average of 11 years experience each. They are ready to help
you choose a destination and will tailor their recommendations to your
personal preferences and budget – whether you are traveling by planes,
trains, automobiles…or cruise ships.
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10 Reasons to Travel with AAA
1. The most professional group of travel experts in the industry,
with an average of 11 years experience each.
2. 13 AAA Travel and Insurance Centers to serve you, including
on-site travel stores for passport photos, luggage and travel
accessories.
3. Exclusive benefits for members and extraordinary values that
AAA’s National buying power provides.
4. AAA.com, your one-stop travel website with easy online booking.
5. 24/7 toll-free access to AAA’s travel service.
6. AAA’s Best Price Guarantee promises travelers THE best price
for their cruise or vacation – guaranteed!
7. AAA Referral Rewards Program allows current AAA Travelers
to earn money on future travel by referring family and friends to
AAA.
8. AAA Solo Travelers Club provides like-minded single travelers
the value, peace of mind, fun, and convenience of group travel at
an affordable price.
9. AAA Travel Assurance provides customized coverage to protect
travelers.
10. The all-new AAA Traveler Rewards program thanks you for
choosing AAA!
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Travel Agency

Travel Agency
AAA.com Powered by Expedia ®
As a AAA member, you can experience the convenience of Expedia ®
with all the advantages of AAA when you book flights, hotel rooms,
rental cars, and travel packages at AAA.com, now powered by Expedia.
Create your own travel package, and enjoy significant savings and
greater flexibility. You can choose a flight that fits your schedule and a
hotel and rental car that fit your lifestyle – all from the comfort of your
home or office.
Special Member Benefits
AAA’s exclusive relationship with preferred cruise, car and tour suppliers
provide value-added features for clients of AAA Travel.
Cruise:
Azamara Club Cruises
Carnival Cruise Lines
Celebrity Cruises
Cruise West
Crystal Cruises
Cunard Line
Disney Cruise Line
Holland America Line
Princess Cruises
Regent Seven Seas Cruises
Royal Caribbean International
Uniworld Boutique River Cruise
Collection
Hotels:
Best Western International
Hampton Inn & Suites
Hilton Hotels:
• Embassy Suites • DoubleTree
• Conrad • Hilton
• Hilton Garden Inn
• Homewood Suites
• Waldorf Astoria Collection
Hyatt Hotels & Resorts:
• Andaz • Hyatt Place
• Hyatt Summerfield Suites
Marriott Hotels & Resorts:
• Courtyard • Fairfield Inn
• Marriott • Renaissance
• Residence Inn • Springhill Suites
• TownePlace Suites
Starwood Hotels & Resorts
Worldwide:
• aloft • element • Four Points
• Le Meridien • Sheraton
• St. Regis • The Luxury Collection
• Westin • W Hotels
Tour Packages:
AAA Member Choice Vacations
Adventures by Disney
ATI
Avanti Destinations
Brendan Vacations
Canada a la Carte
Contiki Holidays
General Tours
Grand Canyon Railway
Insight Vacations
Pleasant Holidays
Rail Europe
Tauck World Discovery
Trafalgar Tours
Travel Bound
Travel Impressions
Universal Parks & Resorts Vacations
Walt Disney Travel Co.
Car Rental:
Hertz
Travel Services:
Travisa Passport & Visa Service
21

Cruises
AAA has preferred partnerships with most cruise lines, which means
that real savings are passed down to our members. With AAA Travel, you
can enjoy an intimate river cruise on the Danube, go whale-watching
on an Alaskan dream cruise, or experience the Caribbean in the newest
megaship, Royal Caribbean’s Oasis of the Seas.
Group Travel
Traveling with AAA’s Specialty Group Services department is a simple
solution to avoid the work associated with travel planning. From day
trips on a luxury motorcoach to two-week European river cruises, our
menu of group tour options will satisfy the most discerning travel tastes.
Call (800) 242-4244 or click AAA.com/GroupTours for the most up-todate
list of scheduled tours and cruises.
Or, if you are coordinating travel for a group of 10 or more, AAA’s
group travel experts can assist with all the details including free travel
for you. All you have to do is sit back, relax…and enjoy your vacation!
Business Travel Services
For transportation management, meetings and incentive travel,
AAA’s team of business travel experts will develop a customized
solution that fits your needs and your company culture. What makes
AAA unique is its ability to provide companies with benefits such as
lower airfares, a loyalty program, foreign currency, and a variety of
corporate membership discounts. To learn more, call (800) 937-1222
or click AAA.com/BusinessTravel.
22
Travel Agency

Travel Agency
AAA Travel Assurance
Even the most carefully planned trips can be complicated by lost
luggage, cancelled flights, or a medical emergency. AAA Travel Assurance
from Access America provides insurance coverage for trip cancellation
and interruption, emergency medical and dental, a 24-hour assistance
hotline, and it may also cover existing medical conditions that other
plans won’t.
Digital Passport Photo Services
This convenient service, discounted for AAA members, is available at
all AAA Travel and Insurance Centers. These two color photographs may
also be used to obtain an international driving permit.
International Driving Permits
When traveling overseas, you should carry an international driving
permit—even if you’re not planning to drive. If you need to communicate
with foreign authorities, this recognizable form of identification can help
you get on your way more quickly. AAA is one of only two authorized
sources in the United States for obtaining this permit.
• Available at all AAA Travel and Insurance Centers
• Member cost: $15
• Two passport photos are needed, which can be taken at all AAA
Travel and Insurance Centers
• Must be 18 years or older with a valid U.S. driver’s license
Foreign Maps and Tour Guides
Informative guides on the Bahamas, the Caribbean, Mexico, and
Central America, plus European maps are available free of charge to
AAA members. European TravelBook ® and City guides are offered to
members at reduced rates.
Likewise, AAA.com has partnered with TripAdvisor to provide a wealth
of worldwide travel information 24 hours a day at AAA.com/Travel.
23

24
AAA.com
AAA.com
Get all the Information you need online
Click on AAA.com for all your
membership, travel, insurance,
financial and automotive-related
services. AAA.com offers a wide
selection of travel advice, as well
as deals on lodging, car rentals,
cruises, and vacation packages and
other travel news and information.
In addition, as a member you can
check out a comprehensive list of
AAA member savings programs on our
Show Your Card & Save ® AAA member savings programs on our
link.
Self Serve on AAA.com
Just a few of the things you can do online
• Member Services: Join, renew, or upgrade
• Manage your Membership: Sign up for auto-renew or add
an associate
• Mapping Products: Create and print your own TripTik ®
• Emergency Roadside Assistance: Request road service online
any time, day or night
• Research Travel: Plan and book your vacation to over 5,000 cities
• Insurance: Get your no-obligation quote
• Search for Discounts: Find out where you can
Show Your Card & Save ®
• Defensive Driving: Take AAA’s point-and-insurance-reduction
course online!
Do it yourself TripTik ® online at AAA.com
In addition to TripTik ® routings that can be requested through our
offices, the TripTik ® travel planner on AAA.com offers you another way
to get maps or plan an entire trip — wherever and whenever.
We’ve used AAA’s premier mapping technology and travel information
to provide the best online travel planner. Whether you need local
maps, turn-by-turn directions, or a complete vacation, start with
a quick trip to the AAA.com TripTik ® travel planner. This online travel
planner also features the ”Modify Route” tool that allows you to customize
your route to fit your specific preferences. Access more than
400,000 listings for lodgings, restaurants, attractions, events, repair
stations, and member discounts.

Driver Training
AAA Driver Training
AAA’s driver training programs are taught by specially trained
instructors that provide highly interactive driving lessons whether in the
classroom, in car or online. Plus, AAA communicates the most up to date
laws and regulations for motorists to ensure your safety on the road.
AAA Defensive Driving Course
The six-hour defensive driving course is offered in classroom locations
throughout Western and Central New York. Plus, the course is now
available online at AAA.com. Benefits include:
•10% discount on collision, liability and no-fault portions of Auto
Insurance for 3 years
•Reduce up to 4 points on your driving record (for violations
occurring in the last 18 months)
Teen Driver Education
As the largest driving school in New York State, AAA is well-equipped
with a variety of programs to help teach your teen to drive safely.
Products offered include:
• Licensed to Learn: 40-hour comprehensive training program
including 30 hours of classroom and 10 hours of in car
evaluation. Includes free one-year AAA basic membership upon
completion of course.
• In School Driver Education: AAA partners with schools across
25

Driver Training
Western and Central New York to offer our Licensed to Learn
curriculum in their community. Includes free one-year AAA basic
membership upon completion of course.
• In Car Lessons: AAA offers a variety of lesson packages if you
would like a little extra help teaching your teen to drive.
• 5-Hour Pre-licensing Course: AAA offers this course separately,
or included with the Licensed to Learn program. This course
provides the MV-278 certificate, a requirement for teens to
schedule their road test.
Other Offerings
•Senior Driving Assessments: Certified driving instructors assist
in evaluating and monitoring driving ability.
• In Car Rehabilitative Training: Designed for drivers with a
disability or limited mobility. AAA provides modified vehicles and
the training needed to learn to operate them.
• Adult Driver Education: Program tailored for adults learning
to drive for the first time. Includes free one-year AAA basic
membership upon completion of course.
•Basic Mechanics: Two-hour course teaching you the basic
workings of your vehicle.
To register for any of these courses or to learn more:
VISIT: Your local AAA | CALL: (800) 836-2582 | CLICK: AAA.com
26

Insurance
Why Choose AAA for Insurance?
• Our experienced agents provide the personal service you have
come to expect from AAA.
• We will give you a thorough review of your current coverage and
make suggestions that may offer additional protection.
• If you need to file a claim, AAA is always there to help you.
• And, of course, members save up to 15% when insuring your
home and auto together.
Auto Insurance
AAA Auto Insurance is flexible and affordable with customized coverage
options. Our agents will sit with you and review your current policy and
your individual needs so we can tailor a policy that fits your lifestyle.
How can I save on my auto insurance?
Discount Description
AAA Member Save up to 5%.
Multi-policy Save up to 10%.
Multi-vehicle Save when you insure multiple vehicles
on your policy.
Defensive Take a 6-hour course and save up to 10%.
driving course Online courses available.
Distant student Save when your student goes away to school.
Full payment Save when you pay your premium in full.
27

Insurance
Home Insurance
AAA Home Insurance offers comprehensive coverage for your home,
personal property, and other attached and detached structures. Plus, we
offer an exclusive home protection package that includes:
• Enhanced replacement coverage
• Water back-up coverage
• Identify fraud coverage
• Mortgage payment protection coverage
How can I save on my home insurance?
Discount Description
AAA Member Save up to 10%.
Multi-policy Save up to 15%.
New home Save if your home is less than 10 years old.
New loan Save if you are purchasing a home and
obtaining a new mortgage.
28

Insurance
Life Insurance
Because life insurance is intended to meet your family’s future financial
needs in unforeseen circumstances, it may be one of the most important
purchases you ever make. But choosing the right plan does not have to
be a difficult process.
Your licensed AAA Insurance agent will sit down with you one-on-one
to explain and discuss the options and help you find the right coverage
from a wide range of products, including:
• Term insurance
• Permanent, or Whole Life, Insurance
• Guaranteed Issue Life Insurance
• Long Term Care Insurance
• Annuities
What does AAA Life Insurance cover?
Life Insurance is intended to help provide financial security for your
loved ones in the event of your passing. Each individual situation is
different, so we recommend that you speak with one of our licensed
agents who will review your individual needs. Your agent will discuss
product options and help you decide what is best to provide the
financial protection you need.
Other Insurance Offerings
• Personal Liability (“Umbrella”)
• Renters, Condo, or Townhouse
• Rental Property
• Motorcycle
• Boat/Watercraft
• ATV/RV/Trailer
• Snowmobile
• Antique/Classic Car
AAA Insurance Claims Service
Trust AAA to handle your claims efficiently and effectively. From initial
response through final resolution, AAA provides fast, caring service. You
may report your claim by calling (800) 207-3618, available 24 hours a
day, 365 days a year.
To learn more about AAA Insurance or request a quote:
VISIT: Your local AAA | CALL: (866) 874-7AAA | CLICK: AAA.com
29

Financial
As a AAA member, there are several programs to help you make
smart choices with your hard-earned dollars. From “member-only”
rates on CDs, to a AAA line of credit, your membership can get you
where you want to go faster than you may think.
AAA Visa ® Gift Cards
AAA Visa ® Gift Cards are available for instant issue at AAA Travel
and Insurance Centers. They can be loaded with any amount from $10
to $750 and can be used just like a credit card at over 14 million Visa ®
merchants world-wide and are a safe and secure way to complete
online shopping.
AAA Visa ® with WorldPoints ®
For every dollar you spend on your AAA Visa ® with WorldPoints ® ,
you will earn one point redeemable for cash, travel, merchandise, gift
cards, and more.
30
Financial

Financial
AAA Travel Money
When visiting another country, consider carrying a combination of
cash, travelers checks, and cards. Here are some options available at
your local AAA Travel and Insurance Center:
• CashPax contain foreign currency in small bills and coins, and are
a great way to keep small denominations handy for taxi fares, tips,
and meals.
• American Express Travelers Cheques are easy to use and safer
than cash. Plus, they are available fee-free to AAA members.
• A pre-paid, re-loadable AAA Visa TravelMoney ® card is a
convenient way to travel in areas with abundant ATMs and
merchants accepting credit or debit cards.
For your convenience, you may also purchase these items online at
AAA.com/Financial, or by calling 1-866-339-3378.
Member Deposit Program
You can receive some of the best rates when you open a Certificate
of Deposit, IRA, Money Market or checking account through Discover
Bank, plus:
• AAA members-only rates
• Low balance requirements
• Convenience
• Superior customer service
To open an account or to get more information:
CALL: 1-888-204-8990 and mention priority code JA05V
CLICK: AAA.com/Financial | VISIT: Your local AAA
31

32
Savings & Benefits
Show Your Card & Save ®
AAA members can save 10-50% through exclusive discounts and
offers at local and national businesses in the travel, entertainment,
retail and service industries – just by presenting their membership
card! Save money on everything from hotel reservations to car rentals,
from eyeglasses to theme park admissions and from truck rentals to
online books and gifts. Look for the Show Your Card & Save ® logo at
participating business at home or on the road.
See on the following pages for a few samples of the many places
you can save every day – including our newest partners: Gap Outlet
and Banana Republic Factory Store, where you can save 10% on all
purchases, including sale merchandise (except gift cards).
Call our Member Service Center at 1-800-836-2582 or visit us at
AAA.com/save for a complete listing of participating businesses.
AAA Members saved over $1.6 billion last year through the Show
Your Card & Save ® Program. Visit AAA.com for a complete list and
details on savings.

Savings & Benefits
33

34
Savings & Benefits
®

Savings & Benefits
AAA Pharmacy Benefit
AAA offers an easy solution for prescription drug costs with the AAA
Prescription Savings program. Choosing the right plan is important, to
help you make an informed decision, here are answers to some of the
questions AAA members are asking. This program is free with your
AAA membership. Members do not have to meet a deductible or pay a
co-pay to receive the benefit. You simply present your AAA Prescription
Savings card at a participant pharmacy to receive a discount on your
prescription. You can even use your AAA Prescription Savings Card for
many pet medications filled at your pharmacy.
Access benefit information and pharmacy locations by clicking
AAA.com/prescriptions or calling 1-866-AAA-SAVE (1-866-222-7283).
Movie, Car Wash and
Amusement Park Discounts
The Club sells discounted cinema passes to AMC, Regal, Dipson and
more; discounted car wash and car detailing tickets from Delta Sonic
are available in Buffalo, Rochester and Syracuse metropolitan offices,
as well as other local car washes. Local and nationwide amusement
park tickets, such as Walt Disney World, Universal Orlando, and
Busch Entertainment Group properties are available at a discount to
members. Visit AAA.com or call the nearest Travel and Insurance Center
for prices and further information. Select tickets also available online at
AAA.com. Tickets can be ordered by phone or mail by using AAA/Visa ® ,
MasterCard, Discover, or American Express. A shipping and handling
fee will be added to mail orders.
Travel Store
Located in each of our AAA Travel and Insurance Centers, the Travel
Stores offer new, exciting, innovative and affordable merchandise
for whatever trip you are planning. Luggage travel accessories, car
organizers, converters and much more! Digital passport photo service
also available!
Anti-Theft Reward
Your Club pays a $500 reward for civilian information leading to the
arrest and conviction of anyone anywhere stealing a member’s car. This
protection discourages professional thieves from stealing a member’s car.
35

36
Savings & Benefits
Hit-Run Reward
The Club offers a $500 reward for civilian information leading to the
arrest and conviction of hit-run drivers in cases where personal injury
or death is involved. This is one more effort the Club makes to promote
safety on streets and highways.
AAA Member Connection
Member Connection is a lifestyle-focused magazine written and
distributed exclusively for AAA members. Look for informative articles
about AAA news, events, and member benefits, plus a variety of feature
stories highlighting popular travel destinations near and far. You will
receive five issues each year.

AAA Promise
The AAA Promise
Safety
AAA consistently works to improve driver safety by raising awareness
of the dangers of distracted driving, behind-the-wheel inexperience,
speed, and alcohol-related driving. The association also continues to
bolster driver education requirements, life-long driver training, and
stronger improvements to the licensing process. Assisting senior drivers
stay mobile as long as safely possible has also been a long-maintained
goal for the association.
Environment
AAA believes the right to travel carries the responsibility of protecting
natural resources, while helping preserve and enhance the environment
for the enjoyment of present and future generations. Decades ago,
AAA was among the first organizations to teach motorists to properly
dispose of used motor oil, tires and batteries, and maintain ignition
systems to reduce vehicle emissions and conserve fuel.
Today, the association continues to educate travelers about responsible
mobility, alternative fuel options, and the importance of driving a wellmaintained
vehicle. AAA also maintains its advocacy efforts for a
national energy strategy and viable transportation funding policies to
ensure individual mobility is protected and sustained.
Community
As part of its commitment to community, AAA also awards annual college
scholarship funds to local high school students; encouraging higher
education in the areas of automotive technology, safety, and community
service through the Ford/AAA Student Auto Skills Competition and the
AAA Insurance Scholarship for Community Excellence.
Read More Online
AAA’s safety and advocacy endeavors are highlighted on the AAA
Exchange, a website dedicated to the safety and security of all motorists
and travelers.
More information is available:
CLICK: www.AAApublicaffairs.com
37

YOUR PRIVACY IS IMPORTANT TO US: The foundation of a business is based on trust; AAA
Western and Central New York (AAA WCNY) realizes that. To maintain that trust, AAA WCNY is committed
to maintaining the privacy of its members’ Non public Personal Information (“NPI” or “Member
Information”). AAA WCNY would like to take this opportunity to inform you of how we are committed to
protecting your member information.
PRIVACY COMPLIANCE: Recent federal legislation requires that all financial institutions provide
customers with a statement outlining the policies and practices related to the sharing of NPI. At AAA
WCNY, we have always been committed to protecting your privacy and are providing this notice to you to
demonstrate our commitment to you. If you decide to terminate your relationship with AAA WCNY or your
membership lapses, we will continue to abide by the practices described in this notice and any amendments
to this notice.
WHY WE COLLECT INFORMATION: AAA WCNY collects information about you in order to protect
your membership from unauthorized access, to better understand your needs as a member, to improve
and develop new products, provide services that may be of value and to inform you of special promotions,
services and benefits. We also collect information necessary to administer your account and to process
services associated with your membership. We maintain this information to provide the highest possible
quality of service.
INFORMATION WE COLLECT: We collect member information about you on applications or other
forms we receive from you, information about your transactions with us or others, information we receive
from consumer reporting agencies, from other companies we work with, from companies providing marketing
and demographic information and information obtained to protect against insurance fraud and
identity theft.
HOW WE KEEP INFORMATION SECURE: Your member information is only available to authorized
individuals responsible for providing AAA WCNY products and services. We maintain physical, electronic
and procedural safeguards that comply with legal requirements to protect member information.
INFORMATION WE MAY DISCLOSE: We may disclose the following kinds of NPI about you:
• Information we receive from you on applications or other forms, such as your name and address;
• Information about your transactions with us or others--such as your account balance, payment history,
parties to transactions and credit card usage; and
• Information we receive from a consumer reporting agency, from other companies we work with and
from providers of marketing and demographic information, such as your purchasing preferences.
WHO WE DISCLOSE INFORMATION TO: We may disclose member information about you to the
following:
• Financial institutions with whom we have joint marketing agreements or who provide marketing
services on our behalf; and
• Financial service providers, such as banks and insurance companies.
GLOSSARY
“Affiliate” means any company that controls, is controlled by or is under common control with AAA
WCNY.
“Financial Institution” means any institution the business of which is engaged in financial activities
as described in section 4(k) of the Bank Holding Company Act.
“Non public Personal Information” means personally identifiable financial information about an
individual provided to a financial institution in order to obtain a financial product or service.
“Nonaffiliated Third Party” means any person except an affiliate of a financial institution or a joint
employee of a financial institution and a third party.
Opt-out: If you prefer AAA WCNY not disclose your member information to nonaffiliated third parties
(except as permitted or required by law) you may exercise your right to opt out of such disclosure by
filling out the form below and mailing it to us. By opting out you will be precluded from receiving notice of
special promotions offered through AAA WCNY which may benefit you. We may still include notices and
information about other products and services when communicating with you about your account and
related products and services. You will also still receive the AAA Going Places magazine six times per year.
Opting out will not prevent you from receiving solicitations from other companies obtaining information
about you from other sources.
PRIVACY NOTICE OPT OUT
PLEASE MAIL TO:
AAA Western and Central New York • Attention: Privacy
Post Office Box 9006 • Williamsville, New York 14231-9006
Name: ______________________________________________________________________________________
Membership #:________________________________________________________________________________
Address: ____________________________________________________________________________________
City:________________________________________ State:_____________ Zip Code: _____________________
Signed: _____________________________________________________________________________________
38
Privacy Notice

Western
Rochester
Central
AAA Travel And
Insurance Centers
Amherst
100 International Drive • 716-633-9860
Clarence
8120 Main Street • 716-932-3900
Dunkirk/Fredonia
3963 Vineyard Drive • 716-366-3599
Ken-Ton
1737 Sheridan Drive • 716-873-0111
Orchard Park
3475 Amelia Drive, Quaker Crossing • 716-675-4900
Greece
3160 West Ridge Road, Lowe’s Plaza • 585-227-9600
Penfield
2156 Penfield Road • 585-377-8500
Pittsford
3240 Monroe Avenue • 585-249-1390
Camillus
5103 West Genesee Street • 315-487-2700
Cicero
5663 East Circle Drive, Suite 300 • 315-452-3282
DeWitt
3460 Erie Blvd. East • 315-446-3134
Ithaca
1284 Dryden Road • 607-257-2515
Watertown
19482 US Route 11 • 315-788-5250
VISIT: Your Local AAA | CALL: 1-800-836-CLUB | CLICK: AAA.com
WC6078A 779-12 6/12