Thami Nompula MBA Dissertation March 2007 - Rhodes eResearch ...
Thami Nompula MBA Dissertation March 2007 - Rhodes eResearch ...
Thami Nompula MBA Dissertation March 2007 - Rhodes eResearch ...
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TABLE OF CONTENTS<br />
ABSTRACT.................................................................................................................................... ii<br />
Declaration ..................................................................................................................................... iii<br />
In Memoriam...................................................................................................................................iv<br />
Acknowledgements ..........................................................................................................................v<br />
LIST OF TABLES ........................................................................................................................ xii<br />
LIST OF FIGURES.......................................................................................................................xiv<br />
LIST OF APPENDICES ................................................................................................................xv<br />
LIST OF ACRONYMS.................................................................................................................xvi<br />
CHAPTER 1: INTRODUCTION ....................................................................................................1<br />
1.1 Introduction ........................................................................................................................1<br />
1.2 The Importance of Regulation in the Modern Economy....................................................2<br />
1.3 The National Energy Regulator..........................................................................................3<br />
1.4 Context: The Functions of NERSA....................................................................................3<br />
1.5 The Importance of Knowledge Workers in Regulatory Institutions..................................5<br />
1.6 Labour Turnover among Knowledge Workers in Regulatory Institutions ........................7<br />
1.6.1 The costs of labour turnover in the organisation......................................................8<br />
1.6.2 Cost of turnover and opportunity costs in regulatory institutions........................... 9<br />
1.6.3 Mitigating strategies to overcome the causes and impact of staff turnover .............9<br />
1.6.4 Local experience: staff turnover at the Competition Commission and ICASA.....10<br />
1.6.5 Staff Turnover at the National Energy Regulator ..................................................11<br />
1.7 The Research Problem ........................................................................................................ 12<br />
1.8 Structure of the Report ........................................................................................................ 12<br />
CHAPTER 2: LITERATURE REVIEW .......................................................................................13<br />
2.1 Introduction ......................................................................................................................... 13<br />
2.2 Intellectual Capital and the Knowledge Worker ................................................................. 13<br />
2.2.1 The knowledge worker concept .............................................................................13<br />
2.2.2 Emergence of intellectual capital and the knowledge worker................................14<br />
2.2.3 Definition of Intellectual Capital............................................................................15<br />
vi