Modern Insurance Magazine Issue 66
Insight: Unlocking Profitable Growth: Boosting Insurance Sales Efficiency by 18%, by Philipp Kaupke, Simon, Kucher & Partners Strategy & Marketing Consultants, Zürich Interview: Navigating a Complex Landscape by Richard Nash, Aon Interview: The True Meaning of Partnership with James Roberts, Europcar Editorial Board: Find out what our editorial board panel of experts have to say in this edition of Modern Insurance Magazine. Associations Assemble: Modern Insurance’s panel of resident associations outline the burning issues in insurance. The Fraud Board: Don’t miss our next instalment of The Fraud Board, where our growing collective of fraud experts convene to discuss the key factors affecting the fight against fraud in our industry today. FMG: Positive Cultures Attract Top Talent ParaCode: Do You Have A Healthy Relationship With Your Insurance Software Partner? Laird: Embracing Automation: Q&A with Nik Ellis Just a Thought with Eddie Longworth… ‘Groupthink’ Destroys Claims Integrity I Love Claims / ARC 360: Managing Expectations Amidst Cut-Back Cover Insurtech Insights: Interviews with Rob Newbold, Verisk; Franklin J. Manchester, SAS; Dr. Matthew Jones, Fathom; Charlie Sidoti, Innsure; Valkyrie Holmes, Faura; Dr. Maryam Golnaraghi, The Geneva Association. Insur.Tech.Talk Editorial Board: Experts from within the insurtech sector and beyond join us once more to share their unique insights
Insight: Unlocking Profitable Growth: Boosting Insurance Sales Efficiency by 18%, by Philipp Kaupke, Simon, Kucher & Partners Strategy & Marketing Consultants, Zürich
Interview: Navigating a Complex Landscape by Richard Nash, Aon
Interview: The True Meaning of Partnership with James Roberts, Europcar
Editorial Board: Find out what our editorial board panel of experts have to say in this edition of Modern Insurance Magazine.
Associations Assemble: Modern Insurance’s panel of resident associations outline the burning issues in insurance.
The Fraud Board: Don’t miss our next instalment of The Fraud Board, where our growing collective of fraud experts convene to discuss the key factors affecting the fight against fraud in our industry today.
FMG: Positive Cultures Attract Top Talent
ParaCode: Do You Have A Healthy Relationship With Your Insurance Software Partner?
Laird: Embracing Automation: Q&A with Nik Ellis
Just a Thought with Eddie Longworth… ‘Groupthink’ Destroys Claims Integrity
I Love Claims / ARC 360: Managing Expectations Amidst Cut-Back Cover
Insurtech Insights: Interviews with Rob Newbold, Verisk; Franklin J. Manchester, SAS; Dr. Matthew Jones, Fathom; Charlie Sidoti, Innsure; Valkyrie Holmes, Faura; Dr. Maryam Golnaraghi, The Geneva Association.
Insur.Tech.Talk Editorial Board: Experts from within the insurtech sector and beyond join us once more to share their unique insights
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WELCOME<br />
Hello readers!<br />
A very warm welcome to <strong>Issue</strong> <strong>66</strong> of <strong>Modern</strong> <strong>Insurance</strong><br />
<strong>Magazine</strong>, where we’re looking at the intricate qualities of great<br />
sales and business development in insurance.<br />
Turn to p.8, where you’ll learn from Philipp Kaupke as he outlines some of the key<br />
drivers of profitable growth in our modern insurance market. We’re also joined by<br />
Richard Nash, Business Development Director at Aon (p.12) and James Roberts,<br />
Head of <strong>Insurance</strong> Sales at Europcar (p.14), both of whom share their insights<br />
around the unique set of skills and experience needed to thrive in such a peoplecentric<br />
area of our highly visible industry.<br />
Amelia Barlow, Editor<br />
Once again, <strong>Modern</strong> <strong>Insurance</strong> <strong>Magazine</strong>’s valued collective of Editorial Board<br />
contributors share their thoughts from p.17 - followed by several articles from our<br />
pool of esteemed industry associations from p.29 onwards, as well as our thriving<br />
panel of fraud-fighting heroes from p.41.<br />
A final word of thanks to Megan Kuczynski, President of Insurtech Insights, for<br />
once again curating a panel of highly respected experts in the field of insurance<br />
technology. This is a highly topical issue with a focus on climate risk and resilience<br />
– particularly relevant as we enter the warmer months here in the Northern<br />
hemisphere and continue to prepare for the very real prospect of extreme weather.<br />
Wishing you a safe and restful summer!<br />
Until next time,<br />
Amelia<br />
Rachael Pearson, Project Manager<br />
Rachael Pearson<br />
Project Manager<br />
<strong>Modern</strong> <strong>Insurance</strong> <strong>Magazine</strong><br />
rachael.pearson@charltongrant.co.uk<br />
Amelia Day Barlow,<br />
Editor,<br />
<strong>Modern</strong> <strong>Insurance</strong> <strong>Magazine</strong>.<br />
amelia@charltongrant.co.uk<br />
Industry leaders in accident management<br />
solutions and repair services.<br />
sandgresponse.co.uk<br />
01625 417758<br />
ISSUE <strong>66</strong><br />
ISSN 2515-3803<br />
Editor<br />
Amelia Barlow<br />
Project Manager & Events Sales<br />
Rachael Pearson<br />
<strong>Modern</strong> <strong>Insurance</strong> <strong>Magazine</strong><br />
is published by Charlton Grant Ltd ©2023<br />
All material is copyrighted both written and illustrated. Reproduction in part or whole is strictly<br />
forbidden without the written permission of the publisher. All images and information is collated<br />
from extensive research and along with advertisements is published in good faith. Although the<br />
author and publisher have made every effort to ensure that the information in this publication<br />
was correct at press time, the author and publisher do not assume and hereby disclaim any<br />
liability to any party for any loss, damage, or disruption caused by errors or omissions, whether<br />
such errors or omissions result from negligence, accident, or any other cause.<br />
MODERN INSURANCE | 3
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