Modern Insurance Magazine Issue 66

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Our fleet, ready to hire Our team, ready to help Our company, ready to partner Putting it simply, we are here to make a difficult journey easier.We care, it’s embedded in everything we do and everything we are. Credit Hire Credit Repair hello@edamgroup.co.uk 0330 333 3344 edamgroup.co.uk
WELCOME Hello readers! A very warm welcome to Issue 66 of Modern Insurance Magazine, where we’re looking at the intricate qualities of great sales and business development in insurance. Turn to p.8, where you’ll learn from Philipp Kaupke as he outlines some of the key drivers of profitable growth in our modern insurance market. We’re also joined by Richard Nash, Business Development Director at Aon (p.12) and James Roberts, Head of Insurance Sales at Europcar (p.14), both of whom share their insights around the unique set of skills and experience needed to thrive in such a peoplecentric area of our highly visible industry. Amelia Barlow, Editor Once again, Modern Insurance Magazine’s valued collective of Editorial Board contributors share their thoughts from p.17 - followed by several articles from our pool of esteemed industry associations from p.29 onwards, as well as our thriving panel of fraud-fighting heroes from p.41. A final word of thanks to Megan Kuczynski, President of Insurtech Insights, for once again curating a panel of highly respected experts in the field of insurance technology. This is a highly topical issue with a focus on climate risk and resilience – particularly relevant as we enter the warmer months here in the Northern hemisphere and continue to prepare for the very real prospect of extreme weather. Wishing you a safe and restful summer! Until next time, Amelia Rachael Pearson, Project Manager Rachael Pearson Project Manager Modern Insurance Magazine rachael.pearson@charltongrant.co.uk Amelia Day Barlow, Editor, Modern Insurance Magazine. amelia@charltongrant.co.uk Industry leaders in accident management solutions and repair services. sandgresponse.co.uk 01625 417758 ISSUE 66 ISSN 2515-3803 Editor Amelia Barlow Project Manager & Events Sales Rachael Pearson Modern Insurance Magazine is published by Charlton Grant Ltd ©2023 All material is copyrighted both written and illustrated. Reproduction in part or whole is strictly forbidden without the written permission of the publisher. All images and information is collated from extensive research and along with advertisements is published in good faith. Although the author and publisher have made every effort to ensure that the information in this publication was correct at press time, the author and publisher do not assume and hereby disclaim any liability to any party for any loss, damage, or disruption caused by errors or omissions, whether such errors or omissions result from negligence, accident, or any other cause. MODERN INSURANCE | 3
Page 1: ISSUE 66 ISSN 2515-3803 THE ART OF
Page 5 and 6: 8 12 14 17 29 41 36 38 51 53 55 Ins
Page 7 and 8: LV= GENERAL INSURANCE The Value of
Page 9 and 10: GRAPH 1: Online quiz to identify po
Page 11 and 12: INSIGHT Holistic discount systems F
Page 13 and 14: While advancements in artificial in
Page 15 and 16: INTERVIEWS Europcar is investing he
Page 17: EDITORIAL BOARD The Importance of T
Page 20 and 21: The Power of Data At LexisNexis ®
Page 23 and 24: EDITORIAL BOARD Combining Data with
Page 25: EDITORIAL BOARD The Building Blocks
Page 28 and 29: UK’S LARGEST CROSS-SECTOR CUSTOME
Page 30 and 31: TRIAGEPLUS Customer digital experie
Page 32 and 33: Straightforward insurance technolog
Page 35 and 36: Dr Thomas Matthew Hudd Connell Titl
Page 37 and 38: Prioritise work-life integration: B
Page 39 and 40: implementation work (as your provid
Page 41 and 42: THE FRAUD BOARD The theme of ‘peo
Page 43 and 44: THE FRAUD BOARD FREQUENTLY ASKED QU
Page 45 and 46: THE FRAUD BOARD THE HUMAN TOUCH: WH
Page 47 and 48: THE FRAUD BOARD WHAT’S IN A NAME?
Page 49 and 50: THE FRAUD BOARD IASIU: EDUCATION, A
Page 51 and 52: Modern Insurance Magazine sits down
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MANAGING EXPECTATIONS AMIDST CUT-BA
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CELEBRATING EXCELLENCE IN THE GLOBA
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INSURTECH WELCOME Greetings, and we
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INSURTECH SAS We Q Franklin, it was
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INSURTECH InnSure QCharlie, InnSure
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INSURTECH The Geneva Association QM
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INSURTECH EDITORIAL BOARD WELCOME t
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Ohio: The Heart of Industry Transfo
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INSURTECH Guardians of our Customer
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Are your existing systems holding y
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Modern Insurance Magazine Issue 66

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