Modern Insurance Magazine Issue 66

EDITORIAL BOARD
Winning Ways at e2e
Working in the highly technical world of salvage
and recycled parts might make you think that
our role is to deliver highly complex and difficult
services to our clients. On one level, you’d be
correct. But that’s the easy bit!
Here at e2e, we believe that we have the best national network of
fulfilment suppliers in the market - amazing practitioners in the
science and art of salvage! But we recognise that technical expertise
alone is not sufficient when it comes to convincing prospective clients
of why they should choose e2e when deciding their next generation
of contractors.
So, in addition to our technical insight, we’ve adopted an internal
strategic mantra that drives our thinking, investments, and day-to-day
activities.
Delivering Excellence, Differently
In the coming months, e2e is investing in new claims technology to
deliver a more effective and cost saving journey for our clients and
customers. This will be backed by a new system that will automatically
match supply and demand for recycled parts, and facilitate maximum
use of green parts. Our auction site is in a continuous state of
development, with new features being added every month to improve
financial returns to our insurer and claims management clients. Our
counter fraud work is also set for a major leap in returns as we deploy
new technology solutions.
Our pricing model is becoming more and more flexible, whilst our
commitments to our ESG programme (Sustain 360), Consumer Duty,
and improving the overall Customer Experience (CX) is unparalleled
in the history of the organisation. What’s more, our insurer clients
rightly demand that we understand their needs, leading to reduced
costs and a superior customer experience. We get it! Every
investment we make is designed to deliver new levels of control for
our clients, helping them to manage their cost and CX outcomes.
The list of new developments, services, and our approach to how we
work with our clients goes on and on. But our aim is simple; to deliver
excellence, differently.
Momentum Wins the Day
It’s often said of sporting competitors that ‘momentum’ is a critical
factor in success. The end of every Premier League season in recent
years has seen Manchester City build an unstoppable momentum
that invariably leads to the Premier League title.
Of course, even Manchester City couldn’t build momentum without
a portfolio of tools and strategies to help them win every game. The
same is true of e2e. We are building an equally unstoppable chain
of developments that will launch us and our clients into the next
generation of achievement. It is this momentum that we believe
gives our sales and marketing team the edge when seeking to be
competitive.
Jim Loughran,
CEO, e2e Total Loss Vehicle Management
Meaningful Outcomes
through Data Insights
As a data, advanced analytics and technology
provider to the insurance market in the UK
and Ireland, we’re leveraging modern-day
data intelligence and technology all the time,
helping insurance providers to make faster,
more accurate decisions about risk. This is
central to our sales strategy.
Crucially though, we’re not solely focused on simply selling products.
Instead, we work hard to understand and anticipate the challenges that
insurers, brokers and MGAs are facing, and then we will consider the
data solutions that could help solve those challenges – however simple
or complex they might be. This means close collaboration with our
customers, and in some instances, their software house. As such, many
of our data innovations (not least our contributory data solutions)
come from taking this more collaborative and consultative approach.
It could be policy history data to streamline No Claims Discount
validation for motor insurance quotes, vehicle centric data to confirm
the presence and performance of advanced driver assistance systems
(ADAS) features, or geospatial data intelligence to help understand
environmental risks. Each insurance provider will have questions they
want answered through data, and we’re here to provide the solution.
Moreover, given changes in risk through vehicle technology
advancements and climate change, it’s our job to keep several
steps ahead of what the market needs. We achieve this through our
understanding of altering risks, evidenced in our strategic relationship
with Thatcham Research and our continued investment in delivering
perils data to the market for property insurance.
To put data at the heart of decision making, you need to differentiate
between interesting data and meaningful insights that will help decide
the next best action – whether that’s how to price a policy or manage
a claim. This difference is vital, particularly given the growth in data
sources which could easily overwhelm and distract.
Real opportunities come about when we find ways to use meaningful
insights to create solutions that solve industry problems. Seeing
behaviour trends is important, because a shift in behaviour or being
able to identify a new pattern in behaviour could be an indicator of the
propensity to file a claim, or a marker for fraudulent activity.
Data intelligence and technology are powerful tools that can enable
a wide range of possibilities, but it’s the people behind them who
ultimately determine how effectively these tools are used. Our people
bring creativity, critical thinking, and empathy to the table, which are
essential for making sense of data, leveraging technology, and driving
meaningful outcomes.
Dan Cicchetti,
senior director, client engagement, UK and Ireland,
LexisNexis Risk Solutions, Insurance
MODERN INSURANCE | 19