P8 - 11 - Event - Power of Play
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THE ORACLE - JUNE ISSUE - #05<br />
INNTEGRA<br />
Leading figures from the industry will<br />
got their game faces on at Competitive<br />
Socialising – The <strong>Power</strong> <strong>of</strong> <strong>Play</strong> in London<br />
More than 1,000 visitors headed<br />
to the Lighthouse in London’s<br />
Camberwell in May for the fourth<br />
annual Competitive Socialising –<br />
The <strong>Power</strong> <strong>of</strong> <strong>Play</strong> event.<br />
The Inntegra & Home Leisure<br />
Direct run event saw colleagues<br />
from across the sector gather for<br />
a day packed with high-quality<br />
speakers <strong>of</strong>fering business<br />
building, research driven and<br />
innovative presentations.<br />
Guests networked and enjoyed all<br />
the latest gaming technology along<br />
with food and drink provided by<br />
suppliers.<br />
Later, DJs and performers kept<br />
attendees entertained as the<br />
night carried on and the first ever<br />
Competitive Socialising Awards<br />
were handed out.<br />
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9
THE ORACLE - JUNE ISSUE - #05<br />
Here are a few highlights from speakers on the day.<br />
Watch the clips to get even more insight.<br />
Ben Warren, Managing<br />
Director, Roxy Leisure<br />
Gavin George, Chief Executive<br />
at Laine Pub Company<br />
“There are many events within<br />
hospitality but my first impression<br />
when we walked through the door<br />
was you know it’s going to be<br />
fun. There is so much going on,<br />
whilst playing table tennis I was<br />
networking, seeing my suppliers<br />
and with my team.<br />
“It’s also a time to focus completely<br />
on your own sector”<br />
Interview Video<br />
Interview Video<br />
Gavin <strong>of</strong>fered advice to pubs<br />
looking to get into competitive<br />
socialising: “Enhance every<br />
moment they have with you.<br />
Advancing gaming propositions,<br />
new ideas and new technology.<br />
People aren’t on a time limit in a<br />
pub and do not have to join in so<br />
you need to host to get them in the<br />
moment.”<br />
Speaking about opening new sites,<br />
Sharon said: “Preparing for a new<br />
site launch can be both exciting<br />
and an anxious time. You open and<br />
all the hard work pays <strong>of</strong>f and for<br />
the first six months the bookings<br />
are plentiful.<br />
“Our launch in Birmingham<br />
is transient, a visitor city so<br />
approximately 86% will be new<br />
business. New v Repeat data will<br />
guide us. Newcastle Metro opened<br />
in October but we are already<br />
working on it as it’s an established<br />
area.”<br />
Interview Video<br />
Sharon Vickers, Operations<br />
Manager at Treetop Golf<br />
Interview Video<br />
Zoe Knowles, Chief Operating<br />
Officer at Wireless Social<br />
Zoe emphasised the importance <strong>of</strong><br />
great customer service.<br />
“You can put in the cleverest tech<br />
in the world, but if you don’t have<br />
the right people, and if you don’t<br />
have that customer experience<br />
where it feels warm and inviting<br />
and hosted its cold and doesn’t<br />
work.”<br />
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<strong>11</strong>