THE SUBPOSTMASTER - JUNE ISSUE
June's issue of the The SubPostmaster magazine
June's issue of the The SubPostmaster magazine
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GETTING PUDO RIGHT:<br />
HOW TO ACHIEVE FULL REMUNERATION FOR DPD PUDO WORK<br />
During our visits to member branches, we’ve noticed that over 25% of our members haven’t<br />
received full payment for scanning DPD parcels in and/or out of their office.<br />
If your branch offers the DPD service, please make sure that you and your team follow this fourstep<br />
procedure to ensure that you are not missing out on any remuneration.<br />
Scan all DPD items<br />
1 into Horizon as soon<br />
as you receive them<br />
It is important to scan<br />
the items into Horizon as<br />
soon as you receive<br />
delivery from the DPD<br />
driver or, as an absolute<br />
minimum, on the day of<br />
delivery.<br />
Note – Even if the DPD<br />
items of mail have already<br />
appeared in your<br />
inventory prior to you<br />
scanning, you must still<br />
scan each parcel.<br />
Storing DPD<br />
2 items of mail<br />
Store safely and<br />
securely DPD<br />
items of mail<br />
awaiting<br />
customer pick up<br />
Note – Best<br />
practice would<br />
be to store items<br />
of mail by carrier<br />
and then by<br />
name/date<br />
received.<br />
Customer collection<br />
3 When the Customer<br />
arrives in your office with<br />
their PickUp Pass to collect<br />
their DPD item of mail, scan<br />
their PickUp Pass and locate<br />
the item.<br />
Note - If the customer<br />
doesn’t have their PickUp<br />
Pass for identification, they<br />
require two forms of identity<br />
one from each of the two<br />
groups identified, right.<br />
4<br />
Scanning the DPD item of mail<br />
out to the customer<br />
Scan the DPD item label and hand<br />
the item of mail to your customer.<br />
Note – If you have correctly recorded<br />
the customer Pick-Up and scanned<br />
the DPD item there will be two<br />
entries in the basket. Select settle<br />
and issue the item.<br />
If you do not have these two entries<br />
in the basket you will not receive<br />
your correct remuneration. Please<br />
go back and try again.<br />
GROUP 1 – Passport or Driving<br />
Licence.<br />
GROUP 2 – Utility bill or bank<br />
card (Driving Licence can be<br />
offered from Group 2 ID if not<br />
shown as Group 1).<br />
Locate the DPD item of mail<br />
on Horizon and in your office<br />
and record the identification<br />
shown on Horizon<br />
If you require further training or support please email mailssupport@nfsp.org.uk<br />
June 2024 The SubPostmaster 25
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