THE SUBPOSTMASTER - JUNE ISSUE

LOBBYING AND
CAMPAIGNING
What do you believe should be the
NFSP’s priority lobbying and
campaigning issues?
Negotiate with PO to get
maximum remuneration.
Business rates.
Securing postmasters’ future.
Governance and oversight.
Transparency to PO revenue
structure and PO cost reduction.
Retail crime.
How would you like to be more
involved in future lobbying and
campaigning?
Local and national petitions.
Engagement and meetings with
local MPs.
Local workshops and meetings.
Organise focus groups, a retail
crime group, for example.
NFSP COMMUNICATIONS
AND ENGAGEMENT
How do you currently receive news
and communications from the
NFSP? What would you like to see
more/less of?
Communication comes through
the weekly newsletter, WhatsApp,
The SubPostmaster magazine,
podcasts and Teams meetings.
More face-to-face meetings.
Retail success stories from
postmasters would be informative.
One retail meeting per quarter.
What ideas or thoughts do you
have on how the NFSP can better
engage and communicate with
members?
More social events, branch visits
and face-to-face meetings to
improve engagement and to
encourage new members.
Members should be aware of every
topic the NFSP discusses with PO.
Share good news stories, like the
Benevolent Fund and postmaster
achievements.
Reply to all issues which arise for
members, even if they cannot be
resolved.
Videos to promote post offices.
SOCIAL MEDIA
What are you currently doing on
social media to promote your post
office?
Posts about Evri and DPD Pick Up
and Drop Off.
Promoting banking and post office
opening times.
Sharing information on
community pages about services.
Paid adverts to highlight the post
office on Facebook.
Promoting Google Reviews as
customer feedback is important.
Tag, share and like competitions.
What could you do differently and
how can the NFSP and PO support
you with this?
Share post office and retail success
stories.
Offer social media training.
Look at branches who promote
their business successfully on social
media.
Form a Facebook group with other
local businesses.
REMUNERATION AND
COUNTER SERVICES
What ideas do you have to bring in
new services and influence
positive change?
Same remuneration for all models.
Payment of fines.
Children’s saving accounts and
current accounts.
Amazon needs to be integrated
into Horizon.
PO to become a full bank for
consumers and SME customers.
Local post offices should have the
security and capacity to store more
cash.
Introduce a fixed fee for providing
bank services. The money banks save
should be reorganised.
What are your thoughts on Drop &
Collect, Enhanced Post Offices and
Banking Hubs?
D&C is good where a branch is
closed, but PayZone and D&C outlets
can also be a worry.
Banking Hubs are positive if given
to the nearest postmaster.
It needs to be promoted that post
offices offer banking services.
NFSP ACTION POINTS
NFSP CEO Calum Greenhow to
visit postmasters around the United
Kingdom. If you would like Calum to
visit your branch, email:
communications@nfsp.org.uk
The NFSP will discuss issues raised
with PO and Government, and feed
back as much information as we can.
The NFSP Communications Team
will produce guides on subjects
which postmasters have requested
help and support for. A social media
guide is currently being produced.
Individual skillsets and postmaster
success stories will be shared, so
fellow postmasters can consider new
and different ideas.
The idea of NFSP Roadshows
around the country will be discussed
at the June Board Meeting.
Focus Groups will be set up. If you
are interested in sharing your
expertise, email
communications@nfsp.org.uk
Regional and national meetings
will be discussed at the June Board
Meeting.
We have taken on board that some
postmasters prefer hybrid meetings,
whilst several members at
Conference would like more face-toface
meetings.
The NFSP will look to speak to
other postmaster representative
groups about the future of the
network.
June 2024 The SubPostmaster 19