THE SUBPOSTMASTER - JUNE ISSUE
June's issue of the The SubPostmaster magazine
June's issue of the The SubPostmaster magazine
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The NET update<br />
<strong>JUNE</strong> UPDATE<br />
FROM <strong>THE</strong> NET<br />
The NFSP Negotiating and Engagement Team (NET) are back<br />
with another update of the current issues across the network<br />
and the work it does to address them<br />
ROYAL MAIL<br />
T24 AND T48 UPDATE<br />
Royal Mail is still working on a fix for the<br />
issue affecting track and trace data in some<br />
cases. This means that the rollout has paused<br />
until a ‘fix’ is successfully implemented.<br />
SPECIAL DELIVERY POUCHES<br />
We were made aware in early April that<br />
these were out of stock in Swindon branches<br />
and only available to order again towards the<br />
end of May. The NFSP is pursuing Post Office<br />
Ltd (PO) and Royal Mail (RM) for compensation<br />
for the loss of remuneration to postmasters.<br />
IT UPDATE<br />
PIN PAD ERROR<br />
The NET has raised the issue around<br />
the incorrect messaging on the PIN pad<br />
screen. PO is continuing to monitor<br />
whether the ‘fix’ implemented in the<br />
trial offices is working before it is rolled<br />
out to the full network.<br />
SYSTEM SLOWNESS<br />
A fix was uploaded in December for<br />
the system slowness issue and seems to<br />
have significantly improved the<br />
response times for transactions. If you<br />
are having problems, please report to<br />
Branch Support Centre or via Branch<br />
Hub and get a reference number.<br />
BLUE SCREEN <strong>ISSUE</strong>S<br />
If any postmaster experiences a blue<br />
screen situation, they should contact<br />
BSC to authorise a reboot as in the<br />
majority of cases this will fix the<br />
problem.<br />
DROP & COLLECT<br />
Drop & Collect continues to be an issue of<br />
concern to the NFSP as PO is intent on rapidly<br />
expanding this part of the network to maintain its<br />
overall numbers with no restrictions on the<br />
services the retailer offers for other carriers.<br />
This is to the detriment of the current network<br />
as PO should adhere to the restrictions policy as<br />
per its contract. Effectively this is creating a twotier<br />
network.<br />
If any postmaster has a concern regarding the<br />
opening of a Drop & Collect near them, they must<br />
log a complaint with PO as per instructions in<br />
their notification letter. Once a nearby Drop &<br />
Collect has been open for six months, postmasters<br />
can request a review by the appeals panel if they<br />
feel their business has been impacted.<br />
14<br />
The SubPostmaster June 2024
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