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NEWS Technicians – the evolution to up-skilling diagnosis knowledge naturally In the fast-evolving world of automotive technology, staying ahead of the curve is imperative for businesses and individuals alike. One company that has been leading the charge in this aspect is Opus IVS, with its ground breaking IVS 360 TM service system. Opus IVS not only offers elite level diagnostic solutions, but also provides remote live support, mimicking an in-person experience for customers. This innovative approach ensures that automotive servicing and repair needs are addressed promptly, no matter the location. At the heart of IVS 360 TM are the highly skilled experts dedicated to specific automotive brands. These professionals bring a wealth of experience and expertise, ensuring that any diagnostic, programming, or repair needs are met with precision and efficiency. With years of service under their belts, these brand-specific technicians are equipped to tackle even the most complex automotive issues. The success of IVS 360 TM speaks volumes, with an impressive 163,928 customer requests created and resolved in 2023. This high success rate is a testament to the expertise and commitment of the IVS 360 TM team, especially the dedicated Master Technicians who handle brandspecific queries day in and day out. Moreover, IVS 360 TM doesn’t discriminate when it comes to the brands it caters to. With OE-specific Master Technicians available for a wide range of major vehicle brands, customers can rest assured that their automotive needs will be met comprehensively. The positive feedback from customers further underscores the effectiveness of IVS 360 TM. Jack Richards from Millers Garage praised the service for not only fixing faults but also enhancing product knowledge and understanding, highlighting the holistic support provided by IVS 360 TM .“This is truly a great service delivered by some of the most passionate master technicians that not only help you to fix a stubborn faults, but in fact massively improve your product knowledge and general understanding at the same time.” Jack Richards, Millers Garage Tony Gill, Opus IVS Customer Support Manager UK/RoW believes that customers using IVS 360 TM are learning and upskilling their knowledge when using the service. “Customers often call for support on complex cases and our technicians support them. Feedback later on down the line indicates that these customers have used that knowledge again on reoccurring cases, showing us that technicians are upskilling naturally with the use of IVS 360 TM .” Says Tony. As automotive technology continues to advance at a rapid pace, having reliable diagnostic support is crucial. IVS 360 TM from Opus IVS sets a new standard in the industry, seamlessly blending expertise, innovation, and customer satisfaction. For all your automotive diagnostic needs, IVS 360TM stands as a beacon of excellence in the ever-evolving automotive landscape. Workshop owners can discover more about IVS 360 TM and Opus’ leading diagnostic platforms at MECHANEX Harrogate stand EE50. Event info: https:// mechanex.info/harrogate/ Opus IVS supports thousands of technicians and workshop owners with OEM brand-specific diagnostic support. From symptom driven advice through to complex repair guidance, Opus IVS provides the knowledge and expertise to get from fault diagnosis to successful repair in minimal time, reducing costs and downtime for today’s modern workshop. For more information about IVS 360TM and Opus IVS diagnostic solutions and how it can support your workshop visit: www.opusivs-uk.com 20 THE GARAGE 19, News Opus IV.indd 1 30/04/2024 13:56
5-6 June 2024, NEC Training | Tools | Technology The UK Garage and Bodyshop Event returns for its second edition at the NEC in June 2024. Bringing together 180 leading suppliers with 5,000 garage, bodyshop and vehicle detailing professionals, the 2-day event will host an interactive exhibition, live demonstrations, workshops and panel discussions with leading industry experts. FREE PARKING AND BREAKFAST for all garages More than 5000 visitors GARAGE PREVIEW 200 suppliers NEW FEATURES: Workshop Training Hub FREE TICKETS AVAILABLE Scan the QR code EV Training Hub Modern Garage Student programme 2024 exhibitors include UKGBE Front Feature Page.indd 1 30/04/2024 12:52
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5-6 June 2024, NEC<br />
Training | Tools | Technology<br />
<strong>The</strong> UK <strong>Garage</strong> and Bodyshop Event returns for its second<br />
edition at the NEC in June 2024.<br />
Bringing together 180 leading suppliers with 5,000 garage,<br />
bodyshop and vehicle detailing professionals, the 2-day event<br />
will host an interactive exhibition, live demonstrations,<br />
workshops and panel discussions with leading<br />
industry experts.<br />
FREE<br />
PARKING AND<br />
BREAKFAST<br />
for all garages<br />
More than<br />
5000<br />
visitors<br />
GARAGE PREVIEW<br />
200<br />
suppliers<br />
NEW FEATURES:<br />
Workshop<br />
Training<br />
Hub<br />
FREE TICKETS<br />
AVAILABLE<br />
Scan the QR code<br />
EV Training<br />
Hub<br />
Modern<br />
<strong>Garage</strong><br />
Student<br />
programme<br />
2024 exhibitors include<br />
UKGBE Front Feature Page.indd 1 30/04/2024 12:52
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